CBCS Turnaround5947
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billkruser5 private msg quote post Address this user | |
| I just got back my two books that arrived June 4th. I shipped them to Texas initially and they got checked in on the 18th and back dated to the 4th. I only had 1 modern and 1 consumer fast pass books. No pressing, no signatures. I just shipped 3 more modern fast pass books this morning. I think they are catching up or on the verge of being caught up. I will still use CBCS. No issues on my end. I have even emailed their customer service concerning a book that was shipped to me right before the move to where it is still in "Shipping" status to let them know it can be moved to completed as I had it in hand since mid June. They respond within 24 hours. Maybe its the tactic. I don't start off with telling them how awful and terrible and can't believe they are sucking oxygen and I am going to sue them. I have always been nice/professional and they have returned the favor to me. Maybe its also different if I shipped in 100 books and got the other services like pressing attached as well. Maybe I am really lucky and someone happened to set my books on top of a pile instead of going into the longer queue. Not sure where I am going with this long of a post other than, I am sure the books are coming. I think CBCS is doing great or else I wouldn't keep sending my books to them. |
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| Post 301 • IP flag post | ||
 Collector
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Robert86m private msg quote post Address this user | |
| When a service you paid out for is sitting at 21 weeks and you watch orders that are in the same tier level get shipped before yours that where submitted 10 or more days after people have every right to be beyond pissed there is no reason a March 22nd order should have been completed and shipped before a 12th order | ||
| Post 302 • IP flag post | ||
 Collector
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JohnnyCash private msg quote post Address this user | |
| What are the levels? I want to know where in the process is Labeling? How much longer is the process? | ||
| Post 303 • IP flag post | ||
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Collector
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Buzbe private msg quote post Address this user | |
| I would like to know y label seem get messed up on early grade outs | ||
| Post 304 • IP flag post | ||
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Collector
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JohnnyCash private msg quote post Address this user | |
| Another day, no answers. I guess I'll ask again tomorrow. | ||
| Post 305 • IP flag post | ||
 Collector
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RyanHicks private msg quote post Address this user | |
Quote:Originally Posted by JohnnyCash The order of the different levels is as follows: Submitted Billing (your order can change to this status at any time if your order isn't paid when received) Received Grading Labels QC Shipping (this is when you will typically get a "Order Completed" email) Completed (this is the final stage after books have shipped; this is when you will typically receive an email saying your order has shipped with the tracking number. This is when you have access to grades) Its possible that orders can be marked Labels/QC/Shipping all in the same day so you won't necessarily see every one of the levels per se. |
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| Post 306 • IP flag post | ||
 Collector
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Darkseid_of_town private msg quote post Address this user | |
| Mine says "processing" basically after weeks. Where does that fall in the steps | ||
| Post 307 • IP flag post | ||
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Collector
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RyanHicks private msg quote post Address this user | |
Quote:Originally Posted by Darkseid_of_town "Processing" is what you should see on your main "Dashboard" or "Order History" screen; this is generic and it will pretty much say this until the order is completed. To see the actual status, click into the order and there will be 2 orange boxes...the orange box on the right side is the actual status. The reason these are different is because you can have multiple tiers on the same order and each tier can have a different status |
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| Post 308 • IP flag post | ||
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Collector
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Buzbe private msg quote post Address this user | |
Quote:Originally Posted by JohnnyCashif you had submit it would have already been back and you would still be wait on this one |
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| Post 309 • IP flag post | ||
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Collector
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Madbeez private msg quote post Address this user | |
I submitted my books April 7th at the Silicon Valley Comicon And was told the turnaround for modern books currently was less than 30 days. I’m at 17 weeks. Guys 6 modern books really? Please help me. |
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| Post 310 • IP flag post | ||
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Collector
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Madbeez private msg quote post Address this user | |
Also why does my invoice say that I have a balance, You can clearly see we paid in full. And the dashboard says this clearly. I hope this doesn’t have something to do with it. |
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| Post 311 • IP flag post | ||
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Collector
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JohnnyCash private msg quote post Address this user | |
Quote:Originally Posted by RyanHicks Thank-You! I appreciate this. Thanks again. |
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| Post 312 • IP flag post | ||
 Joined The Club
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Steverogers11 private msg quote post Address this user | |
Quote:Originally Posted by Madbeezdont think you do have a balance |
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| Post 313 • IP flag post | ||
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Joined The Club
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Steverogers11 private msg quote post Address this user | |
| March 29 still in grading. | ||
| Post 314 • IP flag post | ||
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Collector
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_satan private msg quote post Address this user | |
| received march 22, showing grading but last week was told in labels.....waiting.....waiting.....waiting..... | ||
| Post 315 • IP flag post | ||
 Collector
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Zevgoli private msg quote post Address this user | |
| May 22nd still says submitted on invoice. | ||
| Post 316 • IP flag post | ||
 Collector
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Johnjakewish private msg quote post Address this user | |
Quote:Originally Posted by Johnjakewish My books were changed to shipping today |
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| Post 317 • IP flag post | ||
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Collector
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MarcJ private msg quote post Address this user | |
Quote:Originally Posted by Madbeez Umm...it clearly says Balance $0.00 in red no less. |
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| Post 318 • IP flag post | ||
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Collector
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MarcJ private msg quote post Address this user | |
| At this point, I think the quickest fix would be to remove the "Processing" status from the invoice. It seems to cause GREAT confusion where people don't understand that you actually have to click the invoice to see the current status. If the "Processing" status was removed, maybe people would actually click the freaking invoice to further investigate and see the actual status. All of these posts with people up in arms about "my invoice is still in processing" is getting old. | ||
| Post 319 • IP flag post | ||
 Collector
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WalkinWillie private msg quote post Address this user | |
| Pre-Screen Modern order shipped to CBCS on 3/17 and will arrive per FedEx on 8/3 - a little over 20 weeks door to door. | ||
| Post 320 • IP flag post | ||
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Collector
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Robert86m private msg quote post Address this user | |
| CBCS Better get on with these orders my March 12th order still isn't done yet all I see is people after me getting orders done and shipped this is beyond ridiculous | ||
| Post 321 • IP flag post | ||
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Collector
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rapturestar private msg quote post Address this user | |
| My order was supposedly shipped and the grades are listed. Don't have a second email about the shipping track info though. | ||
| Post 322 • IP flag post | ||
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Collector
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teacha777 private msg quote post Address this user | |
| My books are finally in grading, haven't had a response back yet for potential compensation... | ||
| Post 323 • IP flag post | ||
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Collector
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teacha777 private msg quote post Address this user | |
Just got the email it has been completed  |
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| Post 324 • IP flag post | ||
 I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
| Received | ||
| Post 325 • IP flag post | ||
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Collector
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Laserboy27 private msg quote post Address this user | |
| I also have an order from March. Would have been nice to at least get an email about delay. And what is with the website still saying it may take a few days to be up and running? | ||
| Post 326 • IP flag post | ||
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Collector
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teacha777 private msg quote post Address this user | |
| My order finally shipped it took approximately 238 days or 34 weeks from the quoted 24 weeks or 168 days. This Wednesday is going to be a big day My Trinity stuff is coming to! |
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| Post 327 • IP flag post | ||
 Collector
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mrelowe private msg quote post Address this user | |
| I am still in PRESSING. Only 16 weeks to go!!!! Decided to embrace the wait and celebrate with you guys. | ||
| Post 328 • IP flag post | ||
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Collector
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Rollerpig private msg quote post Address this user | |
| Apparently, my order that I submitted at the beginning of April is done grading and sitting, just waiting to be shipped. I spoke to Greg and he told me it was done last week and should be shipped either today or tomorrow. This is the frustrating part of it all. If you have books waiting to be shipped, why not ship them? What good does it do to have a ton of books just laying around? I have tried calling, emailing and using this forum but to no avail. Either they are that disorganized or they don't care enough to ship books. Either way it is very disheartening. |
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| Post 329 • IP flag post | ||
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BabaLament private msg quote post Address this user | |
My TAT guesstimate: I always plan for the worst-case scenario. If it goes that far, at least I expected it. If it comes in better than that, I'm always pleasantly surprised. |
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| Post 330 • IP flag post | ||