In response to some feedback we have received regarding our response time in Customer Service and submission entry rate in Receiving I feel it is necessary to post the following statement:

Due to Hurricane Irma, we are experiencing high call volumes and you may experience longer than normal wait times for Customer Service. Right now our current email and call volumes have nearly tripled our normal amount. We sincerely appreciate your patience as our staff works to return calls and emails while attempting to handle the large backlog of submissions yet to be entered into our system. We are doing our best to manage the backlog and customer inquiries this crisis caused. CBCS will be posting more information regarding our progress in a few days. Thank you for your understanding.

If anyone has an urgent inquiry, please email me at