CBCS Turnaround 8/21/20174112

Originally Posted by dielinfinite
@Gatchaman Signature Verification doesn't add nearly as much to the turnaround time as Pressing.

Typically, signature verification is only supposed to add a week or so but in most of my experiences, the signature verification is taken care of in the 8-12 weeks your books are waiting to hit the graders so it doesn't add any noticable amount to the turn around.

Although, I have heard from Customer Service that signature verification has a major backlog right now and I currently have a book that has been in the process for a significant amount of time.

Originally Posted by Gatchaman
"1) As far as I know, CBCS doesn't allow pressed and non-pressed books on the same invoice (I've asked). They would've had to split the invoice, which would require additional shipping that they would have to work out with your LCS as the customer on record."

They DID allow it to happen. If they don't allow it then somebody at CBCS wasn't paying attention. The LCS owner spoke with a CBCS rep at Rose City Comicon and they told him that because they are on the same invoice is why they are taking so long. I had spoken with one of the reps on Facebook and this is

"I agree. Which is why we've stopped letting customers mix them on invoices. This change was made after your order was received.

The non press books are waiting on the pressed books. They'll all be graded at the same time. If you can get the shop to call us, we can have your books pulled, graded, and shipped out to you in a week or two. I'd be happy to do that, but I need them to authorize the changes."

Was this hold up ever conveyed to anybody sending in their books? There was never given a chance as you see they changed that AFTER our order. Why didn't they extend a little customer service to the LCS and tell them that this was going to happen and give them a chance to amend it?

The pressing process hasn't even started yet and as long as they have not started that all the rest of the books are going to be held up for at least SIX MONTHS.

I have been involved in sales for a long time and one thing that has always expressed great customer service is when something like this happens you do your best to fix it. Even if you have to eat $10-30 just to show your customers, who are spending their hard earned money on you, that you care and knowing that this will bring more business to you. I'll eat $30 on a mistake to make hundreds and even thousands more off of repeat and referral business.

CBCS basically said, oh well, you'll wait. Without any empathy or concern about the customers.

This is bad business.