CBCS Turnaround 5/23/16374

Originally Posted by Ebandy
Steve could you check on my books and see what day I'm on.

Originally Posted by SteveRicketts
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Originally Posted by Chadseale
Not sure this is accurate I was on phone with cbcs this morning my books are in pregrading and I am on day 34 no way they will be turned around by day 35 probably close to day 38-40.

Chad, your order is on business day 31 and should be finalized soon. My best guess is that it should ship by the end of this week.

As for business days, we don't count some conventions when we have large groups of the CBCS staff out of the office.

Originally Posted by Ebandy
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Originally Posted by SteveRicketts
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Originally Posted by Ebandy
Steve could you check on my books and see what day I'm on.

Were your books submitted at a show? If so, which one?

yes at the Knoxville con on April 23 thanks

Originally Posted by Ebandy
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Originally Posted by qube
Just called the other day and spoke to Chris, who was extremely helpful (we even caught an error that would have been a huge deal if it had gone through grading), but my books show as received on April 19, but Chris confirmed it was actually April 25.

Not sure why my profile shows it as incorrect, but just something for folks to be aware of. If you're unsure of where your books are, give CBCS a quick call, just for piece of mind!

what kinda of error ? Just so I know I didn't make the same mistake. I submitted a recall book ,should I have made sure that they are aware it's a recall.

Originally Posted by nadabig
I sent my books right around the same time as SC Comicon in Greenville. My turnaround time was to have my books back today. They are still not completed according to my dashboard. So unless they magically appear at my door my turnaround time was missed.

I rarely grade as the CGC put a bad taste in my mouth with the process. I was hoping CBCS would be better but it's not proving so. If my books are not back next week they will remain at my door until I return from vacation unless I get someone to go out of their way to retrieve them for me.

It is not my position to be required to be understanding. I paid for a service that was to be performed in X amount of days. Then after receiving my property and my money was taken, that time changed. Any reasonable person could be disappointed in this as their agreement had not been fulfilled. I did not submit my books to make a friend or to seek out an opportunity to paint myself as an overly understanding person.

I handled everything according to the information that was provided to me, and even built in a little bit of a buffer zone. So I don't understand why CBCS is offering a discount to make up for crappy CGC slabs and not communicating or making right with their own customers affected by their delays.

Originally Posted by nadabig
Crystal clear on all those aspects. I've communicated via email my concerns and even requested if my submission is unable to be completed to have my books returned.

I was reassured they would be completed.

My disappointment stems from the campaign to try to siphon business from CGC when CBCS isn't handling their own. I feel the resources should not be allocated reaching out to CGC customers when they should be focused on their own first.