CBCS Turnaround 5/30/20172991
 Collector
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effy76 private msg quote post Address this user | |
| processing.....its not about the status, my query is about the timescales and how 3 weeks ago they were 1 week short of the 'grading books received on' date and 3 weeks later they are still on the same status.....not as bad as being in QC for 2 weeks but just seems there is something of a holdup somewhere (or everywhere?) | ||
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 CBCS Pressing
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SteveRicketts private msg quote post Address this user | |
| We currently have a large backlog in slab/QC. We expect things to start moving through much quicker next week once everyone gets back from On-Site at Heroes Con. Everything will ship out in order of when it was received. |
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CBCS Pressing
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SteveRicketts private msg quote post Address this user | |
Quote:Originally Posted by effy76 You filled out the invoice on 4/23. We did not receive your order until 5/3. |
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Collector
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effy76 private msg quote post Address this user | |
lol, no worries just wanted to check there weren't some big delays or something . I will be honest each time I have to convert dates from American to English it just makes my head hurt so I will wait patiently like us Brits are renowned for  |
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 COLLECTOR
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DarthLego private msg quote post Address this user | |
| For real though, I wish I had a dollar for every time I have answered the "processing" question. CBCS needs a sticky on that. | ||
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CBCS Pressing
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SteveRicketts private msg quote post Address this user | |
Quote:Originally Posted by effy76 There are delays because of the backlog in slab/QC and we are hitting dates where there was huge volume received by us. It seems like we've come to a standstill, but we're processing as many as we always have. |
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CBCS Pressing
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SteveRicketts private msg quote post Address this user | |
Quote:Originally Posted by DarthLego We're working on it. |
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 Collector
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thpike private msg quote post Address this user | |
| @DarthLego mine still shows submitted so its understandable given the nature of comic book collecting. I've just resigned to having a good time here in the forums until otherwise also that is an excellent new avatar! |
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Collector
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thpike private msg quote post Address this user | |
Quote:Originally Posted by SteveRicketts Sounds like business is going well! Excellent! This is pretty peak season for some really good conventions. I'm not really all that surprised that CBCS is backed up a little. |
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 Collector
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bige31 private msg quote post Address this user | |
Quote:Originally Posted by DarthLego How accurate is this? If so this explains so much |
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COLLECTOR
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DarthLego private msg quote post Address this user | |
@bige31 yes it is accurate, QC is the 5th level of Hell.  |
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Collector
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bige31 private msg quote post Address this user | |
| Cool cuz I've been in processing since may 18 after an absolute debacle from April 2nd. They thought I had 12 comics when I only submitted 9. Got it handled and I've been patiently waiting ever since. | ||
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 Collector
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Mef private msg quote post Address this user | |
Quote:Originally Posted by DarthLego If you made this you deserve an award. Even if you didn't you should still get like a ribbon or something. |
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COLLECTOR
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DarthLego private msg quote post Address this user | |
| @bige31 Processing is NOT a status. Click into your invoice number to open it up and see what status it is in. Lol, this is the "processing" question I was referring to earlier. I wish I had a dollar... | ||
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COLLECTOR
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DarthLego private msg quote post Address this user | |
| @Mef I didn't make it, another forum member did. | ||
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Collector
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bige31 private msg quote post Address this user | |
Quote:Originally Posted by DarthLego Sorry I was looking at the brace that includes recieved, grading, qc, and shipping. Mine still says submitted so I'm screwed. |
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COLLECTOR
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DarthLego private msg quote post Address this user | |
| @bige31 did you submit at a con? If so there is a delay in getting the orders from cons enerted into the computer. | ||
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Collector
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bige31 private msg quote post Address this user | |
| @DarthLego yeah I submitted at fan expo Dallas. But the thing is my brother got his back in 7 weeks and we submitted at the same time. I think it was the fact that they had 12 comics submitted and I called and said I only had 9 and that threw a wrench into the system. | ||
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Collector
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Obie146 private msg quote post Address this user | |
Is the turnaround time still the same today as it was two weeks ago? |
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 Collector
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bennyb86 private msg quote post Address this user | |
| When will the books from Megacon show up in the system? | ||
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COLLECTOR
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DarthLego private msg quote post Address this user | |
| @bige31 did you submit for pressing, pressing will just about double the normal tats. | ||
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Collector
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bige31 private msg quote post Address this user | |
| @DarthLego nope. Just ordinary slabbing with authenticated signatures. Just says received. | ||
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Collector
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thpike private msg quote post Address this user | |
Quote:Originally Posted by Obie146 We might see a new one this week but as Steve mentioned up there they seem to be a little back logged with all the con submits, Heroes Con is this weekend, but hey business is doing well. Means our books will appreciate well. I'm happy to see a business take off. |
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CBCS Pressing
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SteveRicketts private msg quote post Address this user | |
| The simple answer to this is that we give such specifics with our turnaround times, and we are dealing with a large volume of backlog in both grading and slab/qc. If I give a date with specifics, we may still have some orders peppered in with older dates, and those customers will be concerned because we're announcing dates that are newer than their orders. Once everyone gets back in the office and we get this volume shipped out, I'll start updating the turnaround. It will only be another week or two and we'll be back to normal. |
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COLLECTOR
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DarthLego private msg quote post Address this user | |
| F5...QC...F5...QC | ||
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 Collector
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Jeremy_K private msg quote post Address this user | |
Quote:Originally Posted by Mefway more time in recieved |
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 Collector
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ThorneArt private msg quote post Address this user | |
I hope this doesn't make it even longer in QC.  |
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Collector
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mloya2780 private msg quote post Address this user | |
| Think it's time for you guys to hire more staff. The wait time is ridiculous. I understand the cons can hold things up, but as a business you should have planned for this and should have staffed accordingly. It just sucks paying for a service and not having your books for 3 months that's a quarter of a year. It's just frustrating checking back for turn around updates for the last 3 weeks and nothing has changed. So your 2 weeks out from being back to the normal. So that means my books won't be getting graded for about a month and who knows how long it will take to be graded once it eligible. | ||
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