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Questions

What do you think of the new CGC holder?234

Collector Kinzebac private msg quote post Address this user
Quote:
Originally Posted by blazingbob
With this and other forums I am very surprised that when a member posts they assume that those words are screaming across the screen to be heard by the company or person they are directed at.

I'm guessing that you assume that Matt or some other rep should be sitting at their desk reading every post and responding. Does it matter that maybe Matt has other job duties or maybe he is part of the team trying to come up with the solutions? Instant gratification, immediate results so I can move on to the next "IMPORTANT" issue.


Bob all I am saying is that I was surprised that someone has not issued a statement. That is all. If you say they that they are addressing it, then that is good enough for me.
Post 176 IP   flag post
Beaten by boat oars Studley_Dudley private msg quote post Address this user
I had a problem with one slab. Outside of that, CGC has been fine. I'm sure that the underlings over there will use their designated skill set to keep the brass over there appraised of any new information that appears on the forums. I'm sure they're working on some sort of correction.
Post 177 IP   flag post
Ima gonna steal this and look for some occasion to use it! IronMan private msg quote post Address this user
Quote:
Originally Posted by blazingbob
Wow, quite the CGC bashing going on over here. You guys having a good time doing it?

Not exactly sure why you feel CGC has done nothing to address the issue. They are working on addressing the issues.


I think you paint with too broad a brush here. Lots of posts have said they like CGC's product and them as a company. Maybe some have been overly harsh. But many, maybe even most have been at least reasonable in their criticism.

You new to the Collector Society Boards? Never seen posters there bashing others? And at least here, if someone wants to - they can say this...

"CGC is wonderful. I love them and their business, their products. The market leader for good reason."

Try changing that to "CBCS" and posting it up on the Collector Society Boards.
Post 178 IP   flag post
Collector blazingbob private msg quote post Address this user
Oh I'm very aware of thread bashing going on in both forums.

And yes I agree you won't be seeing CBCS is a great grading company on the CGC boards.

It is CBCS's choice to allow their forum to discuss the competition.

But what exactly gets accomplished about the issue in a CBCS thread? And what would get accomplished about an CBCS issue in a CGC thread?
Post 179 IP   flag post
Collector MR_SigS private msg quote post Address this user
Quote:
Originally Posted by Kinzebac
Quote:
Originally Posted by blazingbob
Wow, quite the CGC bashing going on over here. You guys having a good time doing it?

Not exactly sure why you feel CGC has done nothing to address the issue. They are working on addressing the issues.


Hey Bob. I think the issue is that Matt came on early to speak about the Newton Rings, and since then, the issues with the waviness and book placement inside the case have popped up with no response from Matt or any other CGC yep.


+1
I'm sure they're looking into it also. It would just be nice if they addressed it instead of appearing to avoid it. Seems easy enough as apposed to answering many phone calls.
Post 180 IP   flag post


Collector blazingbob private msg quote post Address this user
They are NOT avoiding the issue one bit. I've spoken to CGC today, they will be making another statement about the issues brought up in the thread.

Again, they are VERY aware of the issues.
Post 181 IP   flag post
Ima gonna steal this and look for some occasion to use it! IronMan private msg quote post Address this user
Quote:
Originally Posted by blazingbob
plus 1[/quoteQuote:
Originally Posted by blazingbob
Oh I'm very aware of thread bashing going on in both forums.

And yes I agree you won't be seeing CBCS is a great grading company on the CGC boards.

It is CBCS's choice to allow their forum to discuss the competition.

But what exactly gets accomplished about the issue in a CBCS thread? And what would get accomplished about an CBCS issue in a CGC thread?


Nothing much. People just like to talk. About the hobby, the comics, the grading companies. Those that sell bags and boards and whatever. But you are right. I'm sure this thread doesn't make CGC move along any faster in fixing the problems.

I send in a fair number of books for slabbing - mostly a result of my retail cleaning/pressing service. Some books of my own. I send customers books wherever they want. CGC actually gets more books from me than CBCS as a result. I personally use both grading companies. My OWN books aren't going to CGC until these issues get sorted out. Behind every Newton ring (prism effect) is a pressure ridge. Uneven pressure is being applied to the book. That's what's wrong with the DD pictured here as well. There is less pressure on the top edge of the book than everywhere else. Uneven pressure cannot be a good thing - though I admit to not knowing to what degree it is a bad thing.

But looking at the DD 181, it's easy to come to the conclusion that the book is going to be just as wavy out of the slab as it is in the slab - if left in the slab for a year or two.
Post 182 IP   flag post
Collector blazingbob private msg quote post Address this user
CGC is aware of the issue being shown with the DD #181 and is addressing it.
Post 183 IP   flag post
Collector The_Curmudgeon private msg quote post Address this user
Quote:
Originally Posted by blazingbob
And yes I agree you won't be seeing CBCS is a great grading company on the CGC boards.

It is CBCS's choice to allow their forum to discuss the competition.

But what exactly gets accomplished about the issue in a CBCS thread? And what would get accomplished about an CBCS issue in a CGC thread?


The "meat of the matter" isn't if anything gets accomplished from it, but that it is allowed to be freely discussed in an open forum.
Post 184 IP   flag post
Collector Marc_1 private msg quote post Address this user
Quote:
Originally Posted by blazingbob
They are NOT avoiding the issue one bit. I've spoken to CGC today, they will be making another statement about the issues brought up in the thread.

Again, they are VERY aware of the issues.


Bob, perhaps that is addressed towards me because I said they only addressed it a few times with very broad strokes.

I'm glad they are aware of the issues and will be addressing them. It just seemed quite odd that they would take the time to address Microchamber paper and not even say a word about the case issues.

They have odd ways of communicating with their community and don't take advantage of the forum as a means to provide timely information to their customer base.

The thread here serves the purpose of talking about the competition in an open way. There is nothing wrong with it. I'm a fan of both companies and don't wish harm on either one.

I just want CGC to take notice of how CBCS treats their customers and provides information in a unobstructed and open fashion.
Post 185 IP   flag post
Collector MR_SigS private msg quote post Address this user
Quote:
Originally Posted by MR_SigS
I'm sure they're looking into it also. It would just be nice if they addressed it instead of appearing to avoid it. Seems easy enough as apposed to answering many phone calls.


Quote:
Originally Posted by blazingbob
They are NOT avoiding the issue one bit. I've spoken to CGC today, they will be making another statement about the issues brought up in the thread.

Again, they are VERY aware of the issues.


I said it APPEARS they're avoiding it. Not openly addressing the issue in the most obvious of places in a timely manner can have that effect.

I'm glad they told you (over the phone, after you called them) that they're aware of it, but that in itself does no one else any good.
Post 186 IP   flag post
Collector BobALuey private msg quote post Address this user
Quote:
Originally Posted by DrWatson
Do you love it? Do you hate it? Perhaps you're indifferent? Are you comfortable with what seems to be static and pressure holding your book in place? If it's hit hard enough, will the insides separate from the cover? Will it tear at the staples? Is it too much like the CBCS holder? Do you like the prism/oil slick/Newtonian effect? Could you use it as a disco ball? Do you need a special tool to crack it open? What do you really think?

I think you ask a lot of questions, but how would you answer them?
Post 187 IP   flag post
Leftover Sundae Gnus CatmanAmerica private msg quote post Address this user
Quote:
Originally Posted by Marc_1
Quote:
Originally Posted by blazingbob
They are NOT avoiding the issue one bit. I've spoken to CGC today, they will be making another statement about the issues brought up in the thread.

Again, they are VERY aware of the issues.


Bob, perhaps that is addressed towards me because I said they only addressed it a few times with very broad strokes.

I'm glad they are aware of the issues and will be addressing them. It just seemed quite odd that they would take the time to address Microchamber paper and not even say a word about the case issues.

They have odd ways of communicating with their community and don't take advantage of the forum as a means to provide timely information to their customer base.

The thread here serves the purpose of talking about the competition in an open way. There is nothing wrong with it. I'm a fan of both companies and don't wish harm on either one.

I just want CGC to take notice of how CBCS treats their customers and provides information in a unobstructed and open fashion.


This is a very telling point. "They" being Harshen in his 23rd post since 2003. I asked myself "Why would the head honcho choose this moment to post a precisely edited, cut & paste statement about the archival benefits of microchamber paper" along with CGC's commitment to continue it's use (as it slows pulp paper aging through neutralizing acids in paper and inks via pH buffering) instead of addressing the more immediate problems they're faced with from the roll-out of their new holder?

I could only conclude three possible reasons for this:

1. That CGC is starting to feel the burn from reduced submissions and growing collecting community concerns about the design of their new holder.

2. Microchamber paper is something CGC continues to use that isn't controversial. And it's easier to point out a positive benefit than to address the plethora of complaints about the ugly appearance of Newton's rings (on spine, bottom and edge of many comics), waves (along the tops), the pressures these impart to books, and the large grade box with bold grade which, ironically perhaps, leaves the impression of overgrading in those books afflicted.

3. (This may be the most logical reason for Harshen chiming in on this issue now) - CBCS doesn't use microchamber paper, deeming it unnecessary based on the CBCS holder design and some of CGC's large order customers are starting to indicate they may turn elsewhere for 3rd party grading if the problems aren't fixed to their satisfaction soon (the implication should be clear).

Keep in mind, this is all purely speculation on my part, but there have been a number of interesting responses to Harshen's thread. The fact that the head of operations took the time to post this information rather than asking Matt to do it, but failed to address any of the issues of serious concern in the 225 page plus thread critiquing their new holder does make one wonder about the rationale.
Post 188 IP   flag post
Collector VillageIdiot private msg quote post Address this user
Quote:
Originally Posted by blazingbob
Oh I'm very aware of thread bashing going on in both forums.

And yes I agree you won't be seeing CBCS is a great grading company on the CGC boards.

It is CBCS's choice to allow their forum to discuss the competition.

But what exactly gets accomplished about the issue in a CBCS thread? And what would get accomplished about an CBCS issue in a CGC thread?


Why do you care? Or perhaps more importantly, why does it bother you so?
Post 189 IP   flag post
Collector Stelbert_Stylton private msg quote post Address this user
Quote:
Originally Posted by CatmanAmerica
Quote:
Originally Posted by Marc_1
Quote:
Originally Posted by blazingbob
They are NOT avoiding the issue one bit. I've spoken to CGC today, they will be making another statement about the issues brought up in the thread.

Again, they are VERY aware of the issues.


Bob, perhaps that is addressed towards me because I said they only addressed it a few times with very broad strokes.

I'm glad they are aware of the issues and will be addressing them. It just seemed quite odd that they would take the time to address Microchamber paper and not even say a word about the case issues.

They have odd ways of communicating with their community and don't take advantage of the forum as a means to provide timely information to their customer base.

The thread here serves the purpose of talking about the competition in an open way. There is nothing wrong with it. I'm a fan of both companies and don't wish harm on either one.

I just want CGC to take notice of how CBCS treats their customers and provides information in a unobstructed and open fashion.


This is a very telling point. "They" being Harshen in his 23rd post since 2003. I asked myself "Why would the head honcho choose this moment to post a precisely edited, cut & paste statement about the archival benefits of microchamber paper" along with CGC's commitment to continue it's use (as it slows pulp paper aging through neutralizing acids in paper and inks via pH buffering) instead of addressing the more immediate problems they're faced with from the roll-out of their new holder?

I could only conclude three possible reasons for this:

1. That CGC is starting to feel the burn from reduced submissions and growing collecting community concerns about the design of their new holder.

2. Microchamber paper is something CGC continues to use that isn't controversial. And it's easier to point out a positive benefit than to address the plethora of complaints about the ugly appearance of Newton's rings (on spine, bottom and edge of many comics), waves (along the tops), the pressures these impart to books, and the large grade box with bold grade which, ironically perhaps, leaves the impression of overgrading in those books afflicted.

3. (This may be the most logical reason for Harshen chiming in on this issue now) - CBCS doesn't use microchamber paper, deeming it unnecessary based on the CBCS holder design and some of CGC's large order customers are starting to indicate they may turn elsewhere for 3rd party grading if the problems aren't fixed to their satisfaction soon (the implication should be clear).



4. CGC read the now locked MCP thread and are trying to make Borock look bad for not providing any facts.
Post 190 IP   flag post
Leftover Sundae Gnus CatmanAmerica private msg quote post Address this user
@Stelbert_Stylton I read the posts in that thread Stu and just about everyone else who read it knows why that thread was locked. Here's a hint: it wasn't Steve's fault.
Post 191 IP   flag post
Collector Marc_1 private msg quote post Address this user
Quote:
Originally Posted by CatmanAmerica
Quote:
Originally Posted by Marc_1
Quote:
Originally Posted by blazingbob
They are NOT avoiding the issue one bit. I've spoken to CGC today, they will be making another statement about the issues brought up in the thread.

Again, they are VERY aware of the issues.


Bob, perhaps that is addressed towards me because I said they only addressed it a few times with very broad strokes.

I'm glad they are aware of the issues and will be addressing them. It just seemed quite odd that they would take the time to address Microchamber paper and not even say a word about the case issues.

They have odd ways of communicating with their community and don't take advantage of the forum as a means to provide timely information to their customer base.

The thread here serves the purpose of talking about the competition in an open way. There is nothing wrong with it. I'm a fan of both companies and don't wish harm on either one.

I just want CGC to take notice of how CBCS treats their customers and provides information in a unobstructed and open fashion.


This is a very telling point. "They" being Harshen in his 23rd post since 2003. I asked myself "Why would the head honcho choose this moment to post a precisely edited, cut & paste statement about the archival benefits of microchamber paper" along with CGC's commitment to continue it's use (as it slows pulp paper aging through neutralizing acids in paper and inks via pH buffering) instead of addressing the more immediate problems they're faced with from the roll-out of their new holder?

I could only conclude three possible reasons for this:

1. That CGC is starting to feel the burn from reduced submissions and growing collecting community concerns about the design of their new holder.

2. Microchamber paper is something CGC continues to use that isn't controversial. And it's easier to point out a positive benefit than to address the plethora of complaints about the ugly appearance of Newton's rings (on spine, bottom and edge of many comics), waves (along the tops), the pressures these impart to books, and the large grade box with bold grade which, ironically perhaps, leaves the impression of overgrading in those books afflicted.

3. (This may be the most logical reason for Harshen chiming in on this issue now) - CBCS doesn't use microchamber paper, deeming it unnecessary based on the CBCS holder design and some of CGC's large order customers are starting to indicate they may turn elsewhere for 3rd party grading if the problems aren't fixed to their satisfaction soon (the implication should be clear).

Keep in mind, this is all purely speculation on my part, but there have been a number of interesting responses to Harshen's thread. The fact that the head of operations took the time to post this information rather than asking Matt to do it, but failed to address any of the issues of serious concern in the 225 page plus thread critiquing their new holder does make one wonder about the rationale.


Agree 100%.
Post 192 IP   flag post
If I could, I would. I swear. DrWatson private msg quote post Address this user
Quote:
Originally Posted by BobALuey
Quote:
Originally Posted by DrWatson
Do you love it? Do you hate it? Perhaps you're indifferent? Are you comfortable with what seems to be static and pressure holding your book in place? If it's hit hard enough, will the insides separate from the cover? Will it tear at the staples? Is it too much like the CBCS holder? Do you like the prism/oil slick/Newtonian effect? Could you use it as a disco ball? Do you need a special tool to crack it open? What do you really think?

I think you ask a lot of questions, but how would you answer them?

No. Yes. Maybe a little. No. Yes, in my opinion. Yes, in my opinion. No, it needs to be more like the CBCS holder. No. Yes. Yes. I think it's a glorified cell phone case designed to go around a comic book. I wouldn't put someone else's books in it, much less my own.
Post 193 IP   flag post
Collector Namrepus28 private msg quote post Address this user
Quote:
Originally Posted by DrWatson
Quote:
Originally Posted by BobALuey
Quote:
Originally Posted by DrWatson
Do you love it? Do you hate it? Perhaps you're indifferent? Are you comfortable with what seems to be static and pressure holding your book in place? If it's hit hard enough, will the insides separate from the cover? Will it tear at the staples? Is it too much like the CBCS holder? Do you like the prism/oil slick/Newtonian effect? Could you use it as a disco ball? Do you need a special tool to crack it open? What do you really think?

I think you ask a lot of questions, but how would you answer them?

No. Yes. Maybe a little. No. Yes, in my opinion. Yes, in my opinion. No, it needs to be more like the CBCS holder. No. Yes. Yes. I think it's a glorified cell phone case designed to go around a comic book. I wouldn't put someone else's books in it, much less my own.


HA! Fantastic.
Post 194 IP   flag post
Collector Stelbert_Stylton private msg quote post Address this user
Quote:
Originally Posted by CatmanAmerica
@Stelbert_Stylton I read the posts in that thread Stu and just about everyone else who read it knows why that thread was locked. Here's a hint: it wasn't Steve's fault.


I don't even know what you are responding to. Maybe I wasn't clear enough? You asked "Why would the head honcho (of CGC) choose this moment to post a precisely edited, cut & paste statement about the archival benefits of microchamber paper" and you then gave 3 reasons maybe why. I gave you a fourth.

I was thinking that someone at CGC read the MCP thread here (whether it was locked or not is irrelevant). CGC saw Borock acting irresponsibly by throwing out "facts" about MCP without any actual facts to back it up, so they took the opportunity to try to make Borock look bad. Harshen posted three things that seemed to be aimed directly at refuting what Borock said here. Harshen said:

1)"There is no evidence that the inserts (MCP) will harm the book once their life expectancy runs out (i.e. the acids go back into the book). What actually happens is the alkaline in the microchamber paper, which neutralizes the acids, eventually runs out and any remaining acids in the book (or environment) will simply resume its destruction." This is the opposite of what Borock said.

2). Then he said "The time frame on a sheet's effectiveness depends on the amount of acid it's absorbing from both the book and the environment. The worse of either, the faster the effectiveness of the sheets expires. But the seven year limit that's been discussed in the past seems to be quite a bit on the conservative side." Again, the opposite of what Borock said.

3.) He then posted a link to facts. The opposite of what Borock did.

Seems to me that this was a conscious effort to use Borock's own words against him. Like you said, the timing is quite suspicious.
Post 195 IP   flag post
I'll probably wake up constipated. Pre_Coder private msg quote post Address this user
Quote:
Originally Posted by Stelbert_Stylton
Quote:
Originally Posted by CatmanAmerica
@Stelbert_Stylton I read the posts in that thread Stu and just about everyone else who read it knows why that thread was locked. Here's a hint: it wasn't Steve's fault.


I don't even know what you are responding to. Maybe I wasn't clear enough? You asked "Why would the head honcho (of CGC) choose this moment to post a precisely edited, cut & paste statement about the archival benefits of microchamber paper" and you then gave 3 reasons maybe why. I gave you a fourth.

I was thinking that someone at CGC read the MCP thread here (whether it was locked or not is irrelevant). CGC saw Borock acting irresponsibly by throwing out "facts" about MCP without any actual facts to back it up, so they took the opportunity to try to make Borock look bad. Harshen posted three things that seemed to be aimed directly at refuting what Borock said here. Harshen said:

1)"There is no evidence that the inserts (MCP) will harm the book once their life expectancy runs out (i.e. the acids go back into the book). What actually happens is the alkaline in the microchamber paper, which neutralizes the acids, eventually runs out and any remaining acids in the book (or environment) will simply resume its destruction." This is the opposite of what Borock said.

2). Then he said "The time frame on a sheet's effectiveness depends on the amount of acid it's absorbing from both the book and the environment. The worse of either, the faster the effectiveness of the sheets expires. But the seven year limit that's been discussed in the past seems to be quite a bit on the conservative side." Again, the opposite of what Borock said.

3.) He then posted a link to facts. The opposite of what Borock did.

Seems to me that this was a conscious effort to use Borock's own words against him. Like you said, the timing is quite suspicious.


This!
Post 196 IP   flag post
Collector Kinzebac private msg quote post Address this user
The answer from Matt Nelson is in on the other boards:

"We are following this thread closely and are also keeping in contact with our submitters each week, and will continue to do so. We appreciate any feedback whether it is positive, negative or neutral. We are aware there have been some issues with a small percentage of our new holders and have made adjustments to our process to address them. The new holder design requires an entirely different approach to encapsulation -- contending with the wide array of comics’ sizes, thicknesses, cuts and conditions. As with many new product launches we have experienced some unforeseen challenges with a limited number of books and have made the necessary refinements to provide our customers with the best product. Attached are images of books coming off our line yesterday afternoon, which reflect these improvements. If you are not satisfied with your CGC encapsulated book, please contact CGC customer service at 877-662-6642 or email bmcmanus@cgccomics.com. Thank you for your patience and feedback during this process. We remain committed to improving as a company and doing what is in the best interest of the hobby."
Post 197 IP   flag post
Collector Kinzebac private msg quote post Address this user
My surprise is that he states that the issues are "with a small percentage of the new holders."

So I guess this was much ado about nothing?
Post 198 IP   flag post
Collector Iceman399 private msg quote post Address this user
I love the updated photos he posted...every single one is off center and tilted. Doesn't it make everyone feel sooooo much better especially seeing those Newton Rings on the front cover of the dark covered books still.

Careful Masterctrlprogram why didn't you declare the slabs had damage at the top of the holder and that "they arrived safely to the submitter after we shipped them to him" SHAME ON YOU!
Post 199 IP   flag post
Collector Kinzebac private msg quote post Address this user
Quote:
Originally Posted by Iceman399
I love the updated photos he posted...every single one is off center and tilted. Doesn't it make everyone feel sooooo much better especially seeing those Newton Rings on the front cover of the dark covered books still.

Careful Masterctrlprogram why didn't you declare the slabs had damage at the top of the holder and that "they arrived safely to the submitter after we shipped them to him" SHAME ON YOU!



After rereading Matt's response, I am thinking that his post really isn't putting too many people's fears at ease.
Post 200 IP   flag post
Collector Iceman399 private msg quote post Address this user
Quote:
Originally Posted by Kinzebac
Quote:
Originally Posted by Iceman399
I love the updated photos he posted...every single one is off center and tilted. Doesn't it make everyone feel sooooo much better especially seeing those Newton Rings on the front cover of the dark covered books still.

Careful Masterctrlprogram why didn't you declare the slabs had damage at the top of the holder and that "they arrived safely to the submitter after we shipped them to him" SHAME ON YOU!



After rereading Matt's response, I am thinking that his post really isn't putting too many people's fears at ease.


100% agree
Post 201 IP   flag post
Collector Kinzebac private msg quote post Address this user
Quote:
Originally Posted by Iceman399
Quote:
Originally Posted by Kinzebac
Quote:
Originally Posted by Iceman399
I love the updated photos he posted...every single one is off center and tilted. Doesn't it make everyone feel sooooo much better especially seeing those Newton Rings on the front cover of the dark covered books still.

Careful Masterctrlprogram why didn't you declare the slabs had damage at the top of the holder and that "they arrived safely to the submitter after we shipped them to him" SHAME ON YOU!



After rereading Matt's response, I am thinking that his post really isn't putting too many people's fears at ease.


100% agree


And those were the best examples of books that they could find to post as improvement examples? Oh boy
Post 202 IP   flag post
Collector Odins_Raven private msg quote post Address this user
Does anyone know if the new cases are seeing less money for the same books in older cases? Are the previous generations of cases becoming more collectible as a result of the Newtonian issues?
Post 203 IP   flag post
Collector VillageIdiot private msg quote post Address this user
The strident, yet dubious, defensive posture of many CGC loyalists and its employees regarding anything negative or subjective regarding the company, its practices, or products, has always been disturbing. This current performance/product debacle, and its shameful roll out, makes its defenders look arrogant, daft, and meek.
Post 204 IP   flag post
If I could, I would. I swear. DrWatson private msg quote post Address this user
I've never understood why it always had to be one or the other. Before this new case rolled out, I used both companies for different reasons.
Post 205 IP   flag post
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