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Questions

What do you think of the new CGC holder?234

Collector D84 private msg quote post Address this user
I agree. If CGC doesn't fix this right away, CBCS could take over the market. Once that happens, CGC will be fighting an uphill battle.
Post 226 IP   flag post
Collector Namrepus28 private msg quote post Address this user
Quote:
Originally Posted by VillageIdiot
I cannot be alone in the thought that the current CGC executive management is seemingly either incapable of rigoris and knowledgeable leadership regarding corporate R&D protocol, or completely incompetent of it. Either is just as bad.

I cannot fathom how this kind of economic and creative "mistake" is produced on this level? its stunning in its failure. Consider if CGC was an automobile manufacturer. This kind of fail is akin to rolling out the new company standard barer to showrooms, only to discover the car actually has numerous flaws to its overall functionality. That would be in both mechanical and aesthetic areas.

One might never recover from that kind of @#$% up


You're echoing the question in my mind of "how?"

How could you research, design, and develop a new product and release it to the public with this many issues?

Bare minimum I hoped they would solve their numerous Newton issues with this new holder. They couldn't even do that (if anything it seems worse) and now they have created a slew of new concerns and issues that didn't exist previously.

How were none of these issues noticed or caught before it got to this point? It doesn't make any sense.
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Collector MR_SigS private msg quote post Address this user
Quote:
Originally Posted by Namrepus28

How were none of these issues noticed or caught before it got to this point? It doesn't make any sense.


Quote:
Originally Posted by Matt Nelson
Some of you are wondering how the newton effect escaped all of this testing. The truth is we made a slight change shortly before the launch that proved to be critical to the assembly of the holder, but unfortunately augmented the effect on some books.
Post 228 IP   flag post
Collector MR_SigS private msg quote post Address this user
Quote:
Originally Posted by D84
I agree. If CGC doesn't fix this right away, CBCS could take over the market. Once that happens, CGC will be fighting an uphill battle.


I have no doubts at all that they'll fix things, and they'll be just fine. I do think, however, that this is an unexpected boost for CBCS. I imagine they'll get more attention and opportunities to show their product, and might just gain the respect that the CGC loyalists seem to think NO ONE else should ever get.
Post 229 IP   flag post
Collector Odins_Raven private msg quote post Address this user
Anyone else thinking that CGC might end up going back to inner wells? How do you unveil a product that has so many issues?

I think CGC was so desperate to find ANYTHING to take attention from CBCS that they put the "Floating" cases out with little to no R&D. Really makes me wonder how well they are being run right now.

A poor product says you, a change in management says I.
Post 230 IP   flag post


Collector MR_SigS private msg quote post Address this user
Those crooked books could be process error, mechanical error, or even human error. Hard to say without knowing the process.

For some reason I'm seeing the varying degrees of crookedness as human error, but that could be based only on what I've seen with products that are "under the gun" (in this case, turn around time). Maybe someone got chewed out for being slow. Maybe it was almost quitting time on a Friday.

I do agree this whole launch was in response to CBCS. If Steve never started this, I doubt there'd have been a single ripple in the CGC process pond to date.
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I'll probably wake up constipated. Pre_Coder private msg quote post Address this user
Quote:
Originally Posted by VillageIdiot
I cannot fathom how this kind of economic and creative "mistake" is produced on this level? its stunning in its failure. Consider if CGC was an automobile manufacturer. This kind of fail is akin to rolling out the new company standard barer to showrooms, only to discover the car actually has numerous flaws to its overall functionality. That would be in both mechanical and aesthetic areas.


EXACTLY!

STOP the process, fix the problems, then continue producing quality. As opposed to continually slabbing/re-slabbing a sub-standard product and trying to fix the problems along the way. CGC is not some new kid on the block learning the ropes and trying to garnish a piece of the comic certification pie,... they KNOW what is expected from their clients and they BIG-TIME deviated from those standards. RESPECT is the foundation of a corporation's one-on-one relationship with their clients, and this current fiasco IMO is a gross dis-respect towards the clients that keep them in business.

I would like to put aside the aesthetics and touch on the future of possible damage inside these pressed shells, and I am focusing more on the thicker GA books because they are more likely the prime candidates regarding....

PRESSURE!

And with all due respect, I really would like for you Professional Pressers to chime in on this - and keep in mind I am directing this towards the thicker GA books.

When you receive one of these thicker 60+ year old books (key especially), you go through it, check for this and that, creases, buckles, PQ, cover and spine integrity I would think would be very important, blah blah yada yada... we all know this. Then after all this is analyzed, you determine how much pressure (for how long) + humidity (how much for how long), and maybe even an evacuation process involved - I don't know. I'm not a presser, I'm a sterilizer. But logic and common sense tells me that after one of these thick GA books is pressed to whatever degree, the cover's integrity has been weakened from the stapled areas.

If I Am Wrong: The Pressers can substantiate it.

If I Am Right: Is this new CGC case that has the book under constant pressure going to continue to weaken the cover's integrity from it's spine, and at some point in time maybe even pop it loose!?

IMO not only does CGC have a current aesthetic argument to deal with, but also a possible damaging issue that may come back to haunt them in the near future.
Post 232 IP   flag post
Collector Marc_1 private msg quote post Address this user
Just as CBCS did when they had a plastics issue...they stopped work on grading books and focused on fixing the problem.

CGC needs to do this immediately. Lost revenue in the long run will be less than lost revenue in the short term with stopping this mess and fixing it immediately.
Post 233 IP   flag post
Collector Oldbsturgeon private msg quote post Address this user
I would think this would be the perfect time to start selling on these boards. You have one side kind of flopping around while the other is getting alot of attention with a new forum. Selling here could maybe give CBCS an even stronger hold with what is going on with cgc
Post 234 IP   flag post
Collector Kinzebac private msg quote post Address this user
Quote:
Originally Posted by Marc_1
Just as CBCS did when they had a plastics issue...they stopped work on grading books and focused on fixing the problem.

CGC needs to do this immediately. Lost revenue in the long run will be less than lost revenue in the short term with stopping this mess and fixing it immediately.


It is somewhat baffling that CGC isn't doing what Mark is suggesting (i.e. stop production). I would love to know what the thinking is behind this move.
Post 235 IP   flag post
Ima gonna steal this and look for some occasion to use it! IronMan private msg quote post Address this user
Quote:
Originally Posted by Marc_1
Just as CBCS did when they had a plastics issue...they stopped work on grading books and focused on fixing the problem.

CGC needs to do this immediately. Lost revenue in the long run will be less than lost revenue in the short term with stopping this mess and fixing it immediately.


Actually, CBCS never stopped GRADING comics. They stopped encapsulating them. Grading comics wasn't the problem for CBCS with the plastics issue, just like grading isn't the problem for CGC with the new slab roll out.

The problem is at the encapsulation stage. Maybe CGC should consider halting encapsulation until they sort it out. It doesn't look like that is going to happen.
Post 236 IP   flag post
Collector Oxbladder private msg quote post Address this user
I know many here will not agree but CGC has never really handled issues very well and that was one of the major problems why I was never as big a fan as some here and over there are.

I have plenty of training and education on QA/QC standards and while Standard systems like ISO might never truly work to the same degree in comic grading CGC, no disrespect to Steve and other former employees that may be here, never even really tried too hard because they pretty much became complacent right away because most customers and collectors never knew or cared that a better system could be designed.

This isn't to say that CGC sucks or anything like that but they never really learned or tried to be more and they are pretty much stuck in their old ways of either distracting from the problem or saying just enough to keep most of the pressure off. That doesn't work now that there is a legitimate competitor in the market that is always striving to do more and be open and frank if their are problems.

Since CBCS has come on the scene they have already dealt with a major product issue which slowed turnaround times and then rising business also plagued turnaround times. Both they were up front with. Any changes that come they have been up front with. Heck, even before they opened the doors we knew there were going to be differences including ones that folks like me that know about QA/QC really thought were big changes. Anyone that knows me from various comic boards should know that it is a big change for me to endorse any grading company let alone from before it opened their doors.

IMHO I believe that almost from the get go CBCS would not only challenge but likely overtake all other competitors. I still believe that because the competition is still reactionary NOT proactive.
Post 237 IP   flag post
Collector Stelbert_Stylton private msg quote post Address this user
Quote:
Originally Posted by Oxbladder
I know many here will not agree but CGC has never really handled issues very well and that was one of the major problems why I was never as big a fan as some here and over there are.


How can people not agree? It's plain to see if you've been following CGC since it started and definitely became more apparent when their chatboard opened in 2002. CGC hated to announce anything about anything and if they did, it was only on their chatboard, not their website.

Quote:
Originally Posted by Oxbladder
I have plenty of training and education on QA/QC standards and while Standard systems like ISO might never truly work to the same degree in comic grading CGC, no disrespect to Steve and other former employees that may be here, never even really tried too hard because they pretty much became complacent right away because most customers and collectors never knew or cared that a better system could be designed.

This isn't to say that CGC sucks or anything like that but they never really learned or tried to be more and they are pretty much stuck in their old ways of either distracting from the problem or saying just enough to keep most of the pressure off. That doesn't work now that there is a legitimate competitor in the market that is always striving to do more and be open and frank if their are problems.


How many times over the years did people say "CGC really needs to hire a PR person..."? Too many times. I remember when they hired the wife of a big comic dealer to be their PR person. That didn't last too long after the public found out about it.

http://boards.collectors-society.com/ubbthreads.php?ubb=showflat&Number=715597&fpart=2

Quote:
Originally Posted by Oxbladder
Since CBCS has come on the scene they have already dealt with a major product issue which slowed turnaround times and then rising business also plagued turnaround times. Both they were up front with. Any changes that come they have been up front with. Heck, even before they opened the doors we knew there were going to be differences including ones that folks like me that know about QA/QC really thought were big changes. Anyone that knows me from various comic boards should know that it is a big change for me to endorse any grading company let alone from before it opened their doors.

IMHO I believe that almost from the get go CBCS would not only challenge but likely overtake all other competitors. I still believe that because the competition is still reactionary NOT proactive.


Learning from your mistakes can work, who knew?
Post 238 IP   flag post
Collector Oxbladder private msg quote post Address this user
Is it learning from mistakes or actually being able to act on their own because they have the power to do so?
Post 239 IP   flag post
If I could, I would. I swear. DrWatson private msg quote post Address this user
@Stelbert_Stylton Steve Mortensen is a big comic book dealer?
Post 240 IP   flag post
Collector Stelbert_Stylton private msg quote post Address this user
Quote:
Originally Posted by DrWatson
@Stelbert_Stylton Steve Mortensen is a big comic book dealer?


Sorry, was, when he had his 9.8 subscription service and at the time of that story.
Post 241 IP   flag post
Collector VillageIdiot private msg quote post Address this user
9.8 subscription service...that was laughably shameful
Post 242 IP   flag post
If I could, I would. I swear. DrWatson private msg quote post Address this user
Quote:
Originally Posted by Stelbert_Stylton
Quote:
Originally Posted by DrWatson
@Stelbert_Stylton Steve Mortensen is a big comic book dealer?


Sorry, was, when he had his 9.8 subscription service and at the time of that story.

Ah, I knew I recognized that name, but I never saw him at any shows. I used to use his subscription service.
Post 243 IP   flag post
Collector zosocane private msg quote post Address this user
Quote:
Originally Posted by D84
I agree. If CGC doesn't fix this right away, CBCS could take over the market. Once that happens, CGC will be fighting an uphill battle.


I don't think CBCS will take over the market because of CGC's faulty new slabs, but CBCS will certainly see a noticeable uptick in market share.
Post 244 IP   flag post
I'll probably wake up constipated. Pre_Coder private msg quote post Address this user
It appears the waviness problem may become an even bigger problem. Some books that submitters have received back from CGC that are flat inside the slab are developing waves after a period of time.

Very concerning!
Post 245 IP   flag post
Collector Kinzebac private msg quote post Address this user
Quote:
Originally Posted by Pre_Coder
It appears the waviness problem may become an even bigger problem. Some books that submitters have received back from CGC that are flat inside the slab are developing waves after a period of time.

Very concerning!


Post 246 IP   flag post
Collector roarzola private msg quote post Address this user
Quote:
Originally Posted by zosocane
Quote:
Originally Posted by D84
I agree. If CGC doesn't fix this right away, CBCS could take over the market. Once that happens, CGC will be fighting an uphill battle.


I don't think CBCS will take over the market because of CGC's faulty new slabs, but CBCS will certainly see a noticeable uptick in market share.


I agree. I may not be some huge comic dealer that sends in 20 books a week in, but if I only have 4 books a month to send in, I am definitely not sending them somewhere to get back "wavy" books or "neutron" effects.

If they fix their issues, I will use both companies equally and I, for one, am happy that CBCS is here.
Post 247 IP   flag post
Collector MR_SigS private msg quote post Address this user
Quote:
Originally Posted by Kinzebac
Quote:
Originally Posted by Pre_Coder
It appears the waviness problem may become an even bigger problem. Some books that submitters have received back from CGC that are flat inside the slab are developing waves after a period of time.

Very concerning!




So now it sounds like people had better take pics/scans of their slabs even if they're flat and they're happy with them- Just in case :facepalm: <-----
Post 248 IP   flag post
Collector Stelbert_Stylton private msg quote post Address this user
Quote:
Originally Posted by roarzola
Quote:
Originally Posted by zosocane
Quote:
Originally Posted by D84
I agree. If CGC doesn't fix this right away, CBCS could take over the market. Once that happens, CGC will be fighting an uphill battle.


I don't think CBCS will take over the market because of CGC's faulty new slabs, but CBCS will certainly see a noticeable uptick in market share.


I agree. I may not be some huge comic dealer that sends in 20 books a week in, but if I only have 4 books a month to send in, I am definitely not sending them somewhere to get back "wavy" books or "neutron" effects.


Newton. Sir Isaac Newton
Post 249 IP   flag post
Collector Neoheroka private msg quote post Address this user
I mailed off my first book to CBCS today. It will be for resale. One of the major deciding factors in choosing CBCS is the current holder problems with CGC.
Post 250 IP   flag post
Collector MR_SigS private msg quote post Address this user
Quote:
Originally Posted by Neoheroka
I mailed off my first book to CBCS today. It will be for resale. One of the major deciding factors in choosing CBCS is the current holder problems with CGC.



Post 251 IP   flag post
CBCS broke up with me over Facebook. CFP_Comics private msg quote post Address this user
Quote:
Originally Posted by VillageIdiot
I cannot be alone in the thought that the current CGC executive management is seemingly either incapable of rigoris and knowledgeable leadership regarding corporate R&D protocol, or completely incompetent of it. Either is just as bad.

I cannot fathom how this kind of economic and creative "mistake" is produced on this level? its stunning in its failure. Consider if CGC was an automobile manufacturer. This kind of fail is akin to rolling out the new company standard barer to showrooms, only to discover the car actually has numerous flaws to its overall functionality. That would be in both mechanical and aesthetic areas.

One might never recover from that kind of @#$% up


A car like this?


Post 252 IP   flag post
If I could, I would. I swear. DrWatson private msg quote post Address this user
That looks like a car designed by committee.
Post 253 IP   flag post
If I could, I would. I swear. DrWatson private msg quote post Address this user
Quote:
Originally Posted by Pre_Coder
It appears the waviness problem may become an even bigger problem. Some books that submitters have received back from CGC that are flat inside the slab are developing waves after a period of time.

Very concerning!

Holy Ruffles have ridges, Batman!
Post 254 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
@CFP_Comics
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