Membership Questions | CBCS Comics

Collector 3.72K	3.72K CopperAgeKids private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Quote: Originally Posted by esaravo @SteveRicketts - Hate to complain, but... If we have to manually resign-up for membership, it would be nice if we could easily find out the actual date we joined. Also, that date would be important for our "Phantom" e-coupons, which according to you, will expire. Of course, we have no way to keep track of how many coupons we have used and/or have left (or when they expire). We have also accumulated "Phantom" points that appear nowhere on our Dashboard. And no one knows when we could use them (not yet), or even how we could use them with the current system. I know things take time, but most of us who signed up right away are probably near our renewal dates, so we have been waiting around a year for these things. New labels (at least the newer new ones), special limited edition sets, and new services like Raw Grade and in-house pressing get headlines and attract new customers. That's great, but don't forget the promises that have been made to existing customers over the last two years or so that we are still waiting for. I think you would be better suited addressing your concerns about the "Phantom Points" and other membership questions to CBCS's Customer Service Department, and not towards Steve Ricketts. Ricketts works as CBCS's head presser and also as a grader, if I am not mistaken.He does field questions on this forum but really, with the amoubt of books he must have to press, surely his hands are tied.
	8 years ago	Post 36 • IP flag post

Quote:

Originally Posted by esaravo
@SteveRicketts - Hate to complain, but...

If we have to manually resign-up for membership, it would be nice if we could easily find out the actual date we joined.

Also, that date would be important for our "Phantom" e-coupons, which according to you, will expire. Of course, we have no way to keep track of how many coupons we have used and/or have left (or when they expire).

We have also accumulated "Phantom" points that appear nowhere on our Dashboard. And no one knows when we could use them (not yet), or even how we could use them with the current system.

I know things take time, but most of us who signed up right away are probably near our renewal dates, so we have been waiting around a year for these things.

New labels (at least the newer new ones), special limited edition sets, and new services like Raw Grade and in-house pressing get headlines and attract new customers. That's great, but don't forget the promises that have been made to existing customers over the last two years or so that we are still waiting for.

The points are currently in development. I hate to keep using the word "soon," but they really will go live soon. Points are the #1 priority in development right now and will be finished before any other projects are started.

Once points rolls out, expect a lot of things following on it's heels.

Collector 317	317 Mathyus_42 private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Quote: Originally Posted by DarthLego @Mathyus_42 That's really wierd. I know right... lol
	8 years ago	Post 26 • IP flag post

Collector 6.76K	6.76K KingNampa private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Has anyone earned points yet and is it displayed on your dashboard?
	8 years ago	Post 27 • IP flag post

Collector 2.13K	2.13K ZosoRocks private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Hmmmm.....mine shows to be two different dates..... Membership Bronze Dec 13, 2016 Member since Sep 13, 2016 FedEx Account - UPS Account -
	8 years ago	Post 28 • IP flag post

COLLECTOR 20.52K	20.52K DarthLego private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Wait a dang ol minute man! I just realized mine is wrong too. Mine says Jun 4, but I didn't sign up for Bronze until July 1. Jun 4 is when I joined the forum.
	8 years ago	Post 29 • IP flag post

CBCS Pressing 19.64K	19.64K SteveRicketts private msg quote post Address this user	plus 1 plus 1 plus 1 1
	Quote: Originally Posted by mattness I have a few questions about the membership programs. If anyone knows the answers I'd appreciate it, otherwise I'll try and reach out to CBCS. I just signed up for the bronze package and: 1) Shouldn't I receive an email saying welcome or thank you or the very least a confirmation of sign up? It was $100! 2) Is it an automatic charge every year or do I manually re-sign up? 3) Can I use my three free fast passes for pressing? 4) If I don't use all my perks will they roll over into the next year? Thanks! 1) Yes, I have our developers looking into it. 2) You have to manually re-sign. 3) No, sorry. Just grading. 4) Perks being the free submissions/free fast pass, no, those do not roll over. Perks being your earned points for submissions, yes, once they are working they will not expire. And to head off the next question, the points are in development and will be offered as soon as possible. Points will be back dated to include all submissions made while you had an active Bronze, Silver, or Gold membership.
	8 years ago	Post 30 • IP flag post

Collector 1.97K	1.97K RyanHicks private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Quote: Originally Posted by SteveRicketts And to head off the next question, the points are in development and will be offered as soon as possible. Points will be back dated to include all submissions made while you had an active Bronze, Silver, or Gold membership. @SteveRicketts, are there going to be points for dealer accounts in the first or future rollouts of the points system?
	8 years ago	Post 31 • IP flag post

I live in RI and Rhode Islanders eat chili with beans. 102.05K	102.05K esaravo private msg quote post Address this user	plus 1 plus 1 plus 1 5
	@SteveRicketts - Hate to complain, but... If we have to manually resign-up for membership, it would be nice if we could easily find out the actual date we joined. Also, that date would be important for our "Phantom" e-coupons, which according to you, will expire. Of course, we have no way to keep track of how many coupons we have used and/or have left (or when they expire). We have also accumulated "Phantom" points that appear nowhere on our Dashboard. And no one knows when we could use them (not yet), or even how we could use them with the current system. I know things take time, but most of us who signed up right away are probably near our renewal dates, so we have been waiting around a year for these things. New labels (at least the newer new ones), special limited edition sets, and new services like Raw Grade and in-house pressing get headlines and attract new customers. That's great, but don't forget the promises that have been made to existing customers over the last two years or so that we are still waiting for.
	8 years ago	Post 34 • IP flag post

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