CBCS Damaged Signed Comic, But Not Really21553
 Collector
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Frampton5150 private msg quote post Address this user | |
Not sure what to do in this situation, but I sent CBCS a signed comic to get verified and when it was sent back it had this weird line over the signature. The line wasn’t there when I sent it and I have photos to prove it. It almost looked like a defect in the slab, but I couldn’t be sure without opening it. I contacted CBCS and they promptly got back to me with a response and I shipped it back for free to get another holder also for free. When the comic came back it still had the line over the signature so the only explanation was it was damaged by CBCS. I reached out to them again asking for a refund because they not only ruined the comic, but also the experience of getting it signed. The refund was not for the grade which I was fine with. I got a canned response saying they would get back to me then I heard nothing. This was weeks ago. I sent two more emails over a week apart and still heard nothing. Has anyone else experienced this? I will certainly not be using a company that ruins collectibles instead of preserving them. Any suggestions on how this could be rectified?  |
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| Post 1 • IP flag post | ||
 I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
| Edit: I didn't read everything you wrote before I posted. What did you insure it for and what's the fmv/expected grade without the damage? | ||
| Post 2 • IP flag post | ||
 I'm not a plagiarist. I'm also not illiterate.
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drmccoy74 private msg quote post Address this user | |
| Looks like it got keyed. | ||
| Post 3 • IP flag post | ||
 You do know that the new guy brings the donuts, right?
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DWeeB1967 private msg quote post Address this user | |
| Does the slab appear to be cracked? Maybe they had a mixup and sent the book back to you without reslabbing it. | ||
| Post 4 • IP flag post | ||
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You do know that the new guy brings the donuts, right?
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DWeeB1967 private msg quote post Address this user | |
| And welcome to the forum! | ||
| Post 5 • IP flag post | ||
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I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
| Easiest solution is to either PM @Cody_Lockwood or @Wade_Story. This has become the generic answer for anyone having a problem because it actually works. | ||
| Post 6 • IP flag post | ||
 Forum Crier
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OGJackster private msg quote post Address this user | |
| @Frampton5150 That sucks...and welcome! I agree with @drmccoy74. Do you have an ex that works there? | ||
| Post 7 • IP flag post | ||
 I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
| @Frampton5150 This is a weird one. Do you happen to have pictures of both slabs? A picture of the first slab and 2nd slab that CBCS returned? Can you tell if that scratch is on the inner well or the book? If the label was correct, I believe a re-holder can sometimes be just the outer shell that's replaced. Give the slab a squeeze on the scratch and see if it moves a little...if it moves it's on the slab or inner well. If no movement at all it's likely on the book. |
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| Post 8 • IP flag post | ||
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Collector
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Grzegorzgrd private msg quote post Address this user | |
I have also had this experience. Send in a Spider-Man 2099 #1 (CGC 9.8 qualified in case). It came back a CBCS 9.2. Had damage on the corner either from removing it from the CGC case or got dropped. I didn't follow up with it as it took forever to come back from CBCS, definitely more than a year. (it was during the covid times). By the time the book came back the value was not where it was when I sent it out. That's the market though, wapp wapp waaaaaapp  . Took the hit and learned that there are always complications that may come up so be prepared for that. Doubt I will do that again honestly. The other books didn't have damage so its a crap shoot I suppose.Greg |
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| Post 9 • IP flag post | ||
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I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
| @Grzegorzgrd hopefully they were more careful with my CGC qualified slab. Nothing to worry about at the moment, we'll see what happens when I get it back. | ||
| Post 10 • IP flag post | ||
 Not trying to be an ass since February 12, 2020.
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HulkSmash private msg quote post Address this user | |
| That would be real shame if the book was damaged , but it almost looks like something is laying on top of the book and I hope that is the case. If not hope you get a resolution you are happy with. No vibrance, increased definition, reduced highlights, increased shadow with high exposure that line is super bright and seams to have its own shadow. The same with low exposure the other color breaks disappear and that line is still shining.   |
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| Post 11 • IP flag post | ||
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I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
| Show the full slab. What's the grade? If that's a scratch on the book it would lower the grade and be noted in the grader's notes. | ||
| Post 12 • IP flag post | ||
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Forum Crier
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OGJackster private msg quote post Address this user | |
| Who's sig is that? | ||
| Post 13 • IP flag post | ||
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I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
| @OGJackster I'm assuming it's Peter Criss | ||
| Post 14 • IP flag post | ||
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Collector
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Frampton5150 private msg quote post Address this user | |
| First of all thank you for the overwhelming response and welcoming to the forum. I wish it was under better circumstances. I have used CBCS many times and I never had a problem and would recommend them without hesitation until this experience. Hulksmash thank you for taking the time with the images. The shadow is telling. Maybe it suggests it is a defect in the slab. It looks like a scratch on the outside. Yeah like it got keyed, but it is smooth on the outside. Someone suggested they may have not replaced the slab and that is entirely possible. Attached it the second slab which has the some mark as the first pic I put on the original post.  |
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| Post 15 • IP flag post | ||
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Collector
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Frampton5150 private msg quote post Address this user | |
| Signature is Peter Criss from KISS. He was very nice and enjoyed the comic cover art. | ||
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Collector
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Frampton5150 private msg quote post Address this user | |
And here is the full image. Thanks again everyone! |
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| Post 17 • IP flag post | ||
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I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
| https://www.cbcscomics.com/grading-notes/24-34EB05D-001 | ||
| Post 18 • IP flag post | ||
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I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
| Notes: signature(s) verified by BAS few small bends/creases to cover, couple small goes through center book, barely breaks color front cover This leads me to believe that scratch is on the inner well....not the book. |
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| Post 19 • IP flag post | ||
 CBCS Pressing
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SteveRicketts private msg quote post Address this user | |
| Editing my post. I didn't realize you had already sent it back for reholder. | ||
| Post 20 • IP flag post | ||
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CBCS Pressing
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SteveRicketts private msg quote post Address this user | |
| Contact Cody Lockwood at clockwood@cbcscomics.com and see if he can help. | ||
| Post 21 • IP flag post | ||
 Whenever you have a monkey riding a horse, I'm in.
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Tom74152 private msg quote post Address this user | |
| Get it pressed while they’re at it. | ||
| Post 22 • IP flag post | ||
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Not trying to be an ass since February 12, 2020.
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HulkSmash private msg quote post Address this user | |
Quote:Originally Posted by Frampton5150Quote: Originally Posted by Frampton5150 Between the 2 images that line has moved further out on left end. It is definitely in the slab or trapped in the inner well with the book and not damage to the book |
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| Post 23 • IP flag post | ||
 past performance is no guarantee of future actions.
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by HulkSmash 100% almost like a shaving of slab that is likely being held in place through static charge or pressed up between the inner well and slab |
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| Post 24 • IP flag post | ||
 would be nice to have a snugger fit.
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Sigur_Ros private msg quote post Address this user | |
| It's not on the book. It moves.   Edit: upon reading more replies I see Hulk mentioned this already. |
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| Post 25 • IP flag post | ||
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Not trying to be an ass since February 12, 2020.
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HulkSmash private msg quote post Address this user | |
@Sigur_Ros  |
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| Post 26 • IP flag post | ||
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I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
| The title of this thread should probably be changed. | ||
| Post 27 • IP flag post | ||
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You do know that the new guy brings the donuts, right?
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DWeeB1967 private msg quote post Address this user | |
| @GAC Agreed since the book does not appear to be damaged. | ||
| Post 28 • IP flag post | ||
 Collector
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GanaSoth private msg quote post Address this user | |
| Yeah. It looks to be whats called "flash" as its moving around inside the seal. | ||
| Post 29 • IP flag post | ||
 Collector
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GothamBridge private msg quote post Address this user | |
| Luckily this looks like a problem that will be easily solved. Nice book, great sig! love it | ||
| Post 30 • IP flag post | ||