How to get ahold of anyone when CS does not reply?21313
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 Collector
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impactcls private msg quote post Address this user | |
| CBCS has had my order since Sept 30th. I paid for the express and they did a great job of keeping in touch with me through the grading process. Then it hit "shipping" weeks ago and I have been unable to get a simple response on what is taking so long. I have tried numerous times to get ahold of someone with the "contact us" and I have left my phone # but never received a response. If anyone knows how to get ahold of someone that you can actually talk to or that might have some idea of where my books are I would be eternally grateful. Thanks! | ||
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 CBCS Finalizer
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Wade_Story private msg quote post Address this user | |
| Sent DM | ||
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 No rust here...
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Nearmint67 private msg quote post Address this user | |
| @impactcls Welcome to forum. Looks like @Wade_Story has you taken care of. Be sure to post some pics of those awesome books when you get them back... |
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 Collector
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3853 private msg quote post Address this user | |
| I am having an issue also, but I have been email them. It may be a day or two , but they have got back for every email I have sent | ||
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 I hear their hourly rate is outrageous!
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sportshort private msg quote post Address this user | |
| @Wade_Story, quick question. Why has it come down to someone having to plead for help on the forums before they get any response from CBCS? I don't believe it should be that way. I'd call it terrible customer service. Assuming the original post was accurate, I have no reason to believe otherwise. Where is the disconnect and how can it be resolved? | ||
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 I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by sportshort lol! That is not a quick question. |
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 I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
Quote:Originally Posted by sportshort It's always been this way. Not sure why they'd suddenly change ways. |
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 If I could, I would. I swear.
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DrWatson private msg quote post Address this user | |
Quote:Originally Posted by sportshort A lot of it depends on what type of and how questions are being asked. A general, "Hey, where's my books?" with no invoice number or reference information probably won't garner as much attention as an email containing all the pertinent information. Also, if the person handling that particular customer's inquiry gets reassigned, fired, laid off, or quits, then the customer may have to start over with a new inquiry. I know from experience that when dealing with a nationwide lender in home mortgages you had better hope your point of contact stays with you for the entire transaction. If not, you have to start from scratch as none of those people talk to each other, nor do they forward the file on to someone else. If they quit or get fired, then they really don't give a shit. Also, I have valid customer emails go to the spam or junk folder even when I have exchanged emails with the customer previously. Plus, not every employee cares how good of a job they do. Anyway, just a few thoughts. Ultimately, like most things in life, I really have no clue. |
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If I could, I would. I swear.
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DrWatson private msg quote post Address this user | |
Quote:Originally Posted by flanders Getting help from any corporate entity is a struggle. I'd almost rather eat glass as have to call Comcast/Xfinity with a problem. Just today, I had an issue with an online order through Walmart. I had to jump through flaming hoops nearly nekkid just to get an actual phone number to call customer service. They wanted to route everything through some stupid AI chat that didn't know bullshit from apple butter. |
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 I wish I had a title.
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ComicNinja0215 private msg quote post Address this user | |
| @impactcls welcome aboard! | ||
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 Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
| seance? carrier pigeon? |
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I wish I had a title.
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ComicNinja0215 private msg quote post Address this user | |
| Message in a bottle? | ||
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I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
| smoke signals | ||
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I wish I had a title.
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ComicNinja0215 private msg quote post Address this user | |
| Tin can phone? | ||
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 I live in RI and Rhode Islanders eat chili with beans.
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esaravo private msg quote post Address this user | |
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I hear their hourly rate is outrageous!
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sportshort private msg quote post Address this user | |
Quote:Originally Posted by ComicNinja0215 The difference between customer service and tin cans is, tin cans work. |
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 Collector
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Hcanes private msg quote post Address this user | |
Quote:Originally Posted by esaravo Xavier got into a bad can of beans again. |
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CBCS Finalizer
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Wade_Story private msg quote post Address this user | |
Quote:Originally Posted by sportshort I am not sure what the hold up with this particular order was, or why it fell through the cracks. It sounds like another member was/is dealing with an issue and is getting response. I do know our customer service team gets a ton of inquiries, and they do their best to answer in a timely fashion. Unfortunately that isn’t a perfect answer to your question, I know. That being said situations like this are a big reason why I did join the forum, and I’m happy to help when I can. I know Steve R. does the same when possible. I was able to locate this order and it should have been shipped out today, if not, it will be tomorrow. |
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I hear their hourly rate is outrageous!
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sportshort private msg quote post Address this user | |
Quote:Originally Posted by Wade_Story I totally get the hold up, and I'm sure the original poster would have been way more understanding if his emails had not been ignored. What is always difficult for the customer to understand, is the non-communication from Customer Service. |
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 Collector
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Silversorrow private msg quote post Address this user | |
| One time when I emailed CS 3 times over the span of 2 weeks and got no response. Then I tried contacting CBCS on Instagram and I got a response the same day that way. My issue was solved within 24 hours after that. That's the best way I've found so far. | ||
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