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CGC knowingly damaging books?20972

Collector MRmintastic private msg quote post Address this user
As discussed at length, the warping of the wells is a big problem.
There are also a lot of books that move and slide when they are shipped and incur damage on the edges or corners. It amazes me how they tried to improve, but only made things worse.
They damaged a Golden Age book of mine, and have a mediocre mindset when it comes to customer response.
I think they are realizing that a lot of customers are going elsewhere, so they are scrambling and trying to be more responsive, but the damage to their reputation has been done.
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I wish I had a title. ComicNinja0215 private msg quote post Address this user
@MRmintastic this!!! And welcome to the forum.
Post 952 IP   flag post
I'm waiting.... (tapping fingers).
Splotches is gettin old!
Nuffsaid111 private msg quote post Address this user
Can you imagine if CGC made something very complicated.... like boxes of #2 Pencils?
They'd be swapped out by #4 pencils, curved like a warped 2X4,... IF they made it to department stores in one pencil piece. Erasers would fall off on 1st use. But we could get something other than the traditional yellow color if one would like for an additional charge.

I don't think that top tier President Nelson would have them in business for more than a few months.
But their CGC pencil forum would be "nice to read". So at least that's good.
Post 953 IP   flag post
I'd like to say I still turned out alright, but that would be a lie. flanders private msg quote post Address this user
@Nuffsaid111 good analogy, how do you eff up something so simple? Cgc customers remind me of Mercedes Benz owners with their snooty attitudes that continue to buy an overpriced product that is highly unreliable and constantly in the shop.
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Collector Jgwalters100 private msg quote post Address this user
Quote:
Originally Posted by flanders
@Nuffsaid111 good analogy, how do you eff up something so simple. Cgc customers remind me of Mercedes Benz owners with their snooty attitudes that continue to buy an overpriced product that is highly unreliable and constantly in the shop.

Tesla is the new BMW i think. At least they are electric but I can't stand how people drive them. They think every start at a light is a race.
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You do know that the new guy brings the donuts, right? DWeeB1967 private msg quote post Address this user
Quote:
Originally Posted by Beaumonts
I have a large collection of Silver Marvel but I really enjoy DC, especially Atom Age. I also have lots of Canadian comics that are Atom age and Golden Age. Basically collect a little of everything. Not a Modern age collector but do appreciate copper and bronze. I joined the CBCS boards around 2016 but have only lurked several times since.

I'm primarily a DC guy myself. There are a few of us on this forum. With that said, most of my Golden/Atomic books tend to be non-DC and non-Timely... mostly ACG Truevision books and EC. I'd love to find a mid to high grade Canadian copy of Two-Fisted Tales #35. I have a copy now but it's a lower grade.
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I've spent years perfecting my brand of assholery. DrWatson private msg quote post Address this user
Quote:
Originally Posted by flanders
@Nuffsaid111 good analogy, how do you eff up something so simple? Cgc customers remind me of Mercedes Benz owners with their snooty attitudes that continue to buy an overpriced product that is highly unreliable and constantly in the shop.

I had one Mercedes. Worst. Car. Ever. Never again. đź‘Ž
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Collector Drogio private msg quote post Address this user
Quote:
Originally Posted by MRmintastic
As discussed at length, the warping of the wells is a big problem. …I think they are realizing that a lot of customers are going elsewhere, so they are scrambling and trying to be more responsive, but the damage to their reputation has been done.


The whole newton ring debacle was annoying. Not acknowledging what everyone could clearly see was the beginning of their gaslighting. So I waited until that appeared to be resolved before sending them more books.

Then the blemished cases started showing up. And this was worse than oil slicks because the scuffs were on the inside and it made it look like the book was damaged. So I would keep sending slabs back until they came back “clean”…a few I had to send back twice, and even circled in sharpie on the outside of the case all the blemishes because they sent me the same slab back.

But then in the last round of returned slabs about a year ago I noticed the cases changed…they seemed “tighter” around the book…and I noticed a few light spine bends that were definitely not present on the book the first time it came back…as if it was too tight a fit and stressing the spine….still had a 9.8 label.

At the time I didn’t think too much about it…and I had $150 in credit to use…but then the debacles really began early this year and I just decided to use it up and be done with them. Ironically I sent in books I expected to get 8.5/9.0 and they came back 9.4s. Riddled with spine ticks (which is why I was expecting 9.0 max../they didn’t damage it) so they lost my confidence in their ability to grade).

And within a few weeks the Banana bend scandal broke…so that was the last straw. Now there was a high risk my books would not be cared for, and damaged.

I have sent many books into CBCS over the years and the only problem I ever had was a label misspelling. And I think from a quality of grading/case perspective they’ve only improved.

I think it will be a very very long time before I send a book into CGC again, if ever. When I look at slabs online I immediately look for the first 2 digits…anything 44/45 is out. 43 I only will buy in person, as that’s about when it all fell apart.

If given the choice I’d buy a cbcs slab over cgc any day of the week…but it’s rare I see them for the books/grades I’m interested in, though. Which is unfortunate. I wish the larger community would come around…
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" . " Davethebrave private msg quote post Address this user
Quote:
Originally Posted by flanders
@Nuffsaid111 good analogy, how do you eff up something so simple? Cgc customers remind me of Mercedes Benz owners with their snooty attitudes that continue to buy an overpriced product that is highly unreliable and constantly in the shop.


Hmmm…
Post 959 IP   flag post
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