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CGC knowingly damaging books?20972

I wish I had a title. ComicNinja0215 private msg quote post Address this user
@Nuffsaid111 lol I know all about those. Lol
Post 376 IP   flag post
Collector electricprune private msg quote post Address this user
Quote:
Originally Posted by Rbolton
Both of mine that are damaged are silver age books.


Could you post pics of the boom’s showing the damage and bowing?
Post 377 IP   flag post
Collector electricprune private msg quote post Address this user
Quote:
Originally Posted by Davethebrave
Update: have received back about 30 books from CGC. Non are bowed… strictly graded.

They may have addressed the problem OR possibly it is era dependent? Books submitted were all silver age or early bronze age (1970).

I looked at my book (graded much earlier this year) that has a mild / partial bow and there is no damage. That said, I still think it is unacceptable and I will consider having it reholdered (for free) considering I had no issues in this large submission.

There is one high value book still to be delivered and a handful of stragglers from the same bulk vintage sub. Will provide a final update but at this time I am satisfied with my experience.

Has anyone here received recent (July+) submissions back with problems?

For those boycotting based on serial numbers, of course that’s your call… personally I’d just request additional photos or take advantage of return options.

Of course if my high value submission comes back damaged…


This is mostly happening to Modern Tier books. Not seeing issues with Vintage books, while good, is not surprising.

To answer your question about receiving books back recently, I got a 5 book Modern sub back last month. All 5 were bowed. 4 really didn’t show damage. One was a 9.4 and looks like a 7.0.
Post 378 IP   flag post
" . " Davethebrave private msg quote post Address this user
Quote:
Originally Posted by electricprune


This is mostly happening to Modern Tier books. Not seeing issues with Vintage books, while good, is not surprising.

To answer your question about receiving books back recently, I got a 5 book Modern sub back last month. All 5 were bowed. 4 really didn’t show damage. One was a 9.4 and looks like a 7.0.


Maybe CGC is creating value for modern collectors that aren’t subbing now… damaging books otherwise plentiful in high grade.

Everyone thinks they’re daft but this is their long game. Sacrifice near term but create scarcity…
Post 379 IP   flag post
Collector Jgwalters100 private msg quote post Address this user
Yeah the long play. Genius.
Post 380 IP   flag post


I wish I had a title. ComicNinja0215 private msg quote post Address this user
They win both ways: They get your money from reholders fixing the damages and from the loyal followers who haven't had any banana books.

Nobody seems to be too concerned about this except the customers. Which should absolutely worry anyone at the top.
Post 381 IP   flag post
Apparently, I am easily annoyed. Rbolton private msg quote post Address this user
Quote:
Originally Posted by electricprune
Quote:
Originally Posted by Rbolton
Both of mine that are damaged are silver age books.


Could you post pics of the boom’s showing the damage and bowing?


When we get back in town I will see if I can get some pics posted
Post 382 IP   flag post
I don't believe this....and I know you don't care that I don't believe this. GAC private msg quote post Address this user
Quote:
Originally Posted by DrWatson
Do you guys have these charges even if you have your own fedex account number?


Yes, I do have a FedEx account # and this still happens....I don't understand what cgc does differently than cbcs...i really wish i knew. The brokerage fees aren't insignificant either.....they're almost the same as the shipping cost...$30+ per box shipped.
Post 383 IP   flag post
You do know that the new guy brings the donuts, right? DWeeB1967 private msg quote post Address this user
Quote:
Originally Posted by GAC
Quote:
Originally Posted by DrWatson
Do you guys have these charges even if you have your own fedex account number?


Yes, I do have a FedEx account # and this still happens....I don't understand what cgc does differently than cbcs...i really wish i knew. The brokerage fees aren't insignificant either.....they're almost the same as the shipping cost...$30+ per box shipped.


That's nuts!
Post 384 IP   flag post
I wish I had a title. ComicNinja0215 private msg quote post Address this user
Dare we say BANANAS!! LOL haha too soon?
Post 385 IP   flag post
I don't believe this....and I know you don't care that I don't believe this. GAC private msg quote post Address this user
@ComicNinja0215 all of the above.
Post 386 IP   flag post
I wish I had a title. ComicNinja0215 private msg quote post Address this user
@GAC for being in business for ten years now, you think they would have figured this out. It can't be that hard for reasonable rates to Canada.
Post 387 IP   flag post
" . " Davethebrave private msg quote post Address this user
Received another 7 books back this morning. No issues whatsoever.

One remaining (high value) book to go…
Post 388 IP   flag post
I wish I had a title. ComicNinja0215 private msg quote post Address this user
@Davethebrave sounds like you got really lucky. I still don't think this is over yet.
Post 389 IP   flag post
would be nice to have a snugger fit. Sigur_Ros private msg quote post Address this user
Quote:
Originally Posted by Davethebrave
Received another 7 books back this morning. No issues whatsoever.

One remaining (high value) book to go…

I also received 2 shipments this past week.
Of the 5 books I don't see any sort of bending.
For whatever it's worth.
Post 390 IP   flag post
I wish I had a title. ComicNinja0215 private msg quote post Address this user
First, you had to roll the dice and hope you got the grades you wanted. Now you have to hope they don't send you any bananas.
Post 391 IP   flag post
You can't get good wood on the ball every time. HotKeyComics private msg quote post Address this user
Quote:
Originally Posted by ComicNinja0215
First, you had to roll the dice and hope you got the grades you wanted. Now you have to hope they don't send you any bananas.


and if you get bananas, you split.
Post 392 IP   flag post
I wish I had a title. ComicNinja0215 private msg quote post Address this user
Quote:
Originally Posted by HotKeyComics
Quote:
Originally Posted by ComicNinja0215
First, you had to roll the dice and hope you got the grades you wanted. Now you have to hope they don't send you any bananas.


and if you get bananas, you split.


Amen! I got several bananas and a French fry. Nope, I'm done.
Post 393 IP   flag post
" . " Davethebrave private msg quote post Address this user
Final book of my approximately 40 books across a few recent submissions. Came back with zero issues and no warp whatsoever.

My tentative conclusion is that for Golden / Silver / Bronze age I am comfortable with purchases and submissions. I will ask for side views to mitigate risk but not going to shy away from purchasing slabs.

That said, the slab was shipped with some minor scuffs. Not great but something I don’t care too much about.


Post 394 IP   flag post
I wish I had a title. ComicNinja0215 private msg quote post Address this user
@Davethebrave damn! Nice high grade!!

I'm glad everything worked out well for you. I'm however, a little skeptical still. For right now I'll be using cbcs. Thanks for the update.
Post 395 IP   flag post
" . " Davethebrave private msg quote post Address this user
Quote:
Originally Posted by ComicNinja0215
@Davethebrave damn! Nice high grade!!

I'm glad everything worked out well for you. I'm however, a little skeptical still. For right now I'll be using cbcs. Thanks for the update.


Thanks.

My order went to CGC mostly based on pricing. They had a vintage deal and the savings were significant.

I have no allegiance to one or the other (CGC or CBCS) though prefer the format of the CBCS forum. Will purchase slabs from either and open to submitting to both as well.

For me it is all about the books. The idea CGC may be damaging books through encapsulation was appalling. So I documented their assurance to me and also (thankfully) had meticulously photographed my books prior to submission. I was willing to take aggressive (legal) action if there was a systemic issue and if they were deceitful in their assurances (to me).

Since I was not negatively impacted there is nothing further for me to do other than (possibly) submit my one impacted book (purchased, not submitted). Because I see no issues in my recent submission, I am now comfortable sending that book in. I may not do so because the bend is very, very minor (unlike other examples I’ve seen) and despite it being a black cover, there is zero apparent damage.

So at the moment the case (for me) is closed.
Post 396 IP   flag post
I wish I had a title. ComicNinja0215 private msg quote post Address this user
Quote:
Originally Posted by Davethebrave
Quote:
Originally Posted by ComicNinja0215
@Davethebrave damn! Nice high grade!!

I'm glad everything worked out well for you. I'm however, a little skeptical still. For right now I'll be using cbcs. Thanks for the update.


Thanks.

My order went to CGC mostly based on pricing. They had a vintage deal and the savings were significant.

I have no allegiance to one or the other (CGC or CBCS) though prefer the format of the CBCS forum. Will purchase slabs from either and open to submitting to both as well.

For me it is all about the books. The idea CGC may be damaging books through encapsulation was appalling. So I documented their assurance to me and also (thankfully) had meticulously photographed my books prior to submission. I was willing to take aggressive (legal) action if there was a systemic issue and if they were deceitful in their assurances (to me).

Since I was not negatively impacted there is nothing further for me to do other than (possibly) submit my one impacted book (purchased, not submitted). Because I see no issues in my recent submission, I am now comfortable sending that book in. I may not do so because the bend is very, very minor (unlike other examples I’ve seen) and despite it being a black cover, there is zero apparent damage.

So at the moment the case (for me) is closed.


My JSA book is crinkled which I didn't notice the first time I looked. I was looking for a curve that didn't seem to be there other than a slight flare at the bottom. I have some books Id like regraded but there not going to CGC so I'm keeping them raw until I can get them to CBCS. The CS rep told me that was normal standards considering one of my silver age books and that was the end.
Post 397 IP   flag post
How do I know this? Because I've done it myself. lawguy1977 private msg quote post Address this user
Like @Davethebrave, I'm not loyal to either company, I use both for various reasons. Forums are a completely different story -- this message board is the best by far.

Anyway, I figured I'd share my recent experiences with the other guys.

My pre-1975 books sent in this year have no issues, thankfully. My 5 book JSA submission had no issues. My 3 "Modern" book submission all had bowing/warping at the top. I sent back 2 for the error -- these were high grades and high value, so yeah, not happy, and if they come back warped again, I'm sending them to CBCS. The third book wasn't as prevalent, but after sending in the other 2, I saw an issue I didn't like, so I cracked it myself and it's now at CBCS.

I also just received my auction wins from MCS. Unfortunately, I should have checked the bar code number. 2 of them start with "44." The low value one has the same bending/warping at the top, but no damage that I can see, thankfully. I will be sending that to CBCS at some point in the future, and I will likely crack it open to avoid any additional problems. The other book -- Batman 423 -- by some miracle has no warping or bending, but I'm going to keep an eye on it. Got lucky on that one.
Post 398 IP   flag post
How do I know this? Because I've done it myself. lawguy1977 private msg quote post Address this user
@Davethebrave One more thing -- that Batman 251 is awesome, it's one of my all time favorite books. Monster grade, congrats!
Post 399 IP   flag post
I wish I had a title. ComicNinja0215 private msg quote post Address this user
I felt I could use both companies because they have both have positive incentives.

I can't risk any more books though so I'm sticking with cbcs. And yeah,the forum is way better than their's.
Post 400 IP   flag post
would be nice to have a snugger fit. Sigur_Ros private msg quote post Address this user
Quote:
Originally Posted by Davethebrave
Final book of my approximately 40 books across a few recent submissions. Came back with zero issues and no warp whatsoever.

My tentative conclusion is that for Golden / Silver / Bronze age I am comfortable with purchases and submissions. I will ask for side views to mitigate risk but not going to shy away from purchasing slabs.

That said, the slab was shipped with some minor scuffs. Not great but something I don’t care too much about.




Holy cow, nice book Dave.
Post 401 IP   flag post
" . " Davethebrave private msg quote post Address this user
Quote:
Originally Posted by Sigur_Ros
Quote:
Originally Posted by Davethebrave
Final book of my approximately 40 books across a few recent submissions. Came back with zero issues and no warp whatsoever.

My tentative conclusion is that for Golden / Silver / Bronze age I am comfortable with purchases and submissions. I will ask for side views to mitigate risk but not going to shy away from purchasing slabs.

That said, the slab was shipped with some minor scuffs. Not great but something I don’t care too much about.




Holy cow, nice book Dave.


Thanks!
Post 402 IP   flag post
" . " Davethebrave private msg quote post Address this user
Quote:
Originally Posted by lawguy1977
@Davethebrave One more thing -- that Batman 251 is awesome, it's one of my all time favorite books. Monster grade, congrats!


Thanks!
Post 403 IP   flag post
If the viagra is working you should be well over a 9.8. xkonk private msg quote post Address this user
Quote:
Originally Posted by Davethebrave
Thanks.

My order went to CGC mostly based on pricing. They had a vintage deal and the savings were significant.

I have no allegiance to one or the other (CGC or CBCS) though prefer the format of the CBCS forum. Will purchase slabs from either and open to submitting to both as well.

For me it is all about the books. The idea CGC may be damaging books through encapsulation was appalling. So I documented their assurance to me and also (thankfully) had meticulously photographed my books prior to submission. I was willing to take aggressive (legal) action if there was a systemic issue and if they were deceitful in their assurances (to me).

Since I was not negatively impacted there is nothing further for me to do other than (possibly) submit my one impacted book (purchased, not submitted). Because I see no issues in my recent submission, I am now comfortable sending that book in. I may not do so because the bend is very, very minor (unlike other examples I’ve seen) and despite it being a black cover, there is zero apparent damage.

So at the moment the case (for me) is closed.


I think this is a pretty solid summary of why the industry won't change. People find the action appalling but they can get a good deal and it didn't affect too many of their books, so they'll stick it out.
Post 404 IP   flag post
" . " Davethebrave private msg quote post Address this user
Quote:
Originally Posted by xkonk
Quote:
Originally Posted by Davethebrave
Thanks.

My order went to CGC mostly based on pricing. They had a vintage deal and the savings were significant.

I have no allegiance to one or the other (CGC or CBCS) though prefer the format of the CBCS forum. Will purchase slabs from either and open to submitting to both as well.

For me it is all about the books. The idea CGC may be damaging books through encapsulation was appalling. So I documented their assurance to me and also (thankfully) had meticulously photographed my books prior to submission. I was willing to take aggressive (legal) action if there was a systemic issue and if they were deceitful in their assurances (to me).

Since I was not negatively impacted there is nothing further for me to do other than (possibly) submit my one impacted book (purchased, not submitted). Because I see no issues in my recent submission, I am now comfortable sending that book in. I may not do so because the bend is very, very minor (unlike other examples I’ve seen) and despite it being a black cover, there is zero apparent damage.

So at the moment the case (for me) is closed.


I think this is a pretty solid summary of why the industry won't change. People find the action appalling but they can get a good deal and it didn't affect too many of their books, so they'll stick it out.


You misread or misunderstood my post(s) if that is your conclusion.

The impact on my submission was zero. Nada. Zilch.

My submission was made prior to reading/seeing any issues even existed. I took direct action with CGC and documented their assurance that my books weren’t at risk. In fact I told them if there was a risk of damage from an ongoing issue that I instead request my books returned to me unopened. The key is also in the title of this thread “knowingly”… and it was a question.

As for what my results tell me… well, I was pretty clear about that too. A sample of 40 books across price tiers is pretty representative. Also, others I discussed this with also had no recent issues. This applies to the eras of books I collect (generally no moderns).

Finally, unlike people submitting books back for pressing or mechanical error reslabbing, my next steps if they damaged my high value books after my exchange (and written assurance) would have been legal. If there is a widespread, systemic issue and CGC was lying to induce submissions, that exposes them to a viable class action lawsuit. Viable because the dollar amounts at stake would be high and communication of no issues could be considered fraud (in the inducement). This is a hypothetical because I experienced no issues or problems myself.

So for me, case closed.
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