Hi everyone. I’m not sure if staff check this forum, but anyone’s help would be appreciated.

I submitted a reholder order and had to cancel my credit card before the order was received and billed. I forgot this happened and logged into CBCS a week later and noticed the status read “Billing.” I had never seen this as an order status before but I instantly knew why.

I added my new card and paid my balance immediately, but it’s been a few days and it still reads “Billing” for the order status.

My concern is that the system may think it’s still waiting for payment and may hold the order from being processed until someone corrects it manually. I emailed CBCS customer service on Monday but I am still awaiting a reply, and their phone number seems to no longer be in service.

As stated, any help would be greatly appreciated. Thank you!