Turn Around Time 11.020741
 Collector
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Engstrom82 private msg quote post Address this user | |
Quote:Originally Posted by GAC Dude, I already said that the orders were basically identical. Same tiers, same priority, he had 2 less books than I did. His books went to grading a week after mine did and his books are already back, while mine still say they're sitting in grading. I don't understand why everyone is trying to skew this by adding in make-believe scenarios and saying things like "oh, there could be all kinds of variables" when there's not. If my vintage tier, standard priority book goes to grading on the 13th, and someone else's vintage tier, standard priority book goes to grading a week later, there's not a single good reason, or variable any of you can give me for the second book shipping out more than a week before the first book. |
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| Post 451 • IP flag post | ||
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Collector
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Engstrom82 private msg quote post Address this user | |
Quote:Originally Posted by ComicNinja0215 This is the exact order I'm comparing mine to. You had 4 modern, 2 vintage. I have 4 modern, 4 vintage. You sent yours in early March. Mine were received March 3rd. I believe you said your books went to grading on May 19th, mine went on May 13th. Your books are back, mine are still sitting in grading and no one at CBCS, including Cody, will tell me anything about why they haven't moved when other orders are. |
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| Post 452 • IP flag post | ||
 I hear their hourly rate is outrageous!
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sportshort private msg quote post Address this user | |
| Yea, I don’t understand the seeming anger about having an opinion about your personal experience. But I guess that’s life now a days. I vote for peace (and I’m not even a hippie). lol | ||
| Post 453 • IP flag post | ||
 Can the moderators change my profile caption to <snip>
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ComicNinja0215 private msg quote post Address this user | |
Quote:Originally Posted by Engstrom82 I have never had this issue so I'm not sure whaybtonsaybother than constantly sending messages to Cody or Wade asking about your order.  |
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| Post 454 • IP flag post | ||
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Can the moderators change my profile caption to <snip>
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ComicNinja0215 private msg quote post Address this user | |
| @sportshort peace be with you. Haha | ||
| Post 455 • IP flag post | ||
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I hear their hourly rate is outrageous!
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sportshort private msg quote post Address this user | |
Quote:Originally Posted by ComicNinja0215 lol! |
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| Post 456 • IP flag post | ||
 I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
Quote:Originally Posted by Engstrom82 It's one of the many unsolved mysteries of CBCS. Not even the employees can provide an answer. Hopefully you get your books back soon and are happy with the end result. This thread is also an endless loop of the same boring discussion and has been for years. Might as well move on and wait for the shipping email. Unless you're that one guy that got an email that his books have shipped who is still sitting around waiting for a tracking number weeks later.... |
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| Post 457 • IP flag post | ||
 I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
| Is push-back or offering a different point of view considered anger? I guess that is life nowadays. No one is getting angry...but the reality is, CBCS does not do first in first out and you can't compare your submissions, regardless of how identical you think they may be. There are variable you have no visibility on.....or you can believe CBCS is deliberately targeting your submission and withholding it intentionally....what ever works for you. | ||
| Post 458 • IP flag post | ||
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I hear their hourly rate is outrageous!
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sportshort private msg quote post Address this user | |
| @GAC “ Is push-back or offering a different point of view considered anger?” Nope My bad if I misconstrued your statement. I don’t want to add to any discord that may or may not exist. We’re good. |
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| Post 459 • IP flag post | ||
 I've spent years perfecting my brand of assholery.
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DrWatson private msg quote post Address this user | |
Quote:Originally Posted by Engstrom82 Books are not processed on a first in, first out basis. Perhaps your books were assigned to a grader who had more invoices to grade than the person who graded your friends books. Maybe the person who is grading your books had a sick day. Maybe his wife had a baby. Maybe there's are a question on whether one book has restoration or not and someone else needs to look at it. Maybe your grader was needed to grade a two day turn around. The list is endless. Books do not move through the system on a first in, first out basis. Also, the same grader is not grading all the books unless that grading requires a specific skill set, like Manga or some auch. |
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| Post 460 • IP flag post | ||
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I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
Quote:Originally Posted by DrWatson Sounds like the mystery has been solved by @DrWatson. But the list truly is endless. Sometimes the skilled hands are busy. |
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| Post 461 • IP flag post | ||
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Collector
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Engstrom82 private msg quote post Address this user | |
Quote:Originally Posted by DrWatson Yes, that sounds like a perfectly reasonable way to run a business. Let's not allocate work evenly, instead let's give one grader 10 books to grade and another grader 100 books to grade. And when the grader with 100 books in his cue takes time off, let's not reassign those books to another grader, let's just let them sit there so we're guaranteed to not make our listed turnaround times. What kind of a system is that? As far as the restoration or being pulled to work on a 2-day order: I've already been told by the rep that my books are graded, and have been for 2 weeks now, they're just sitting there but they don't know why. And if they had to pull someone for a day or two to help with a rush order, that doesn't come anywhere close to explaining how someone else's orders can go to grading a week after mine and ship a week (and counting) before mine. I've been sending books to CBCS since I went to my first Stan Lee signing in 2016. I prefer them over the other guys, but at least when I reach out them about my books I get real answers within 24 hours and when I send in multiple orders I get them back in the order I sent them. I can't stand the fanboys for the other guys who overlook scandal after scandal and insist that they're still the "gold standard" and everything is perfectly fine, but it's no better when CBCS fanboys overlook major deficiencies and don't hold our preferred company to standard. |
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| Post 462 • IP flag post | ||
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I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
Quote:Originally Posted by Engstrom82 I prefer the less than stellar customer service to damaged books and hundreds to thousands of dollars lost that I'll have little to no chance of recovering. I personally have always received great customer service from CBCS. The only issue I've had is with turnaround times. No billing issues, no damaged slabs, no damaged books, no lost books, etc. This is with 8 different submissions, over 250 books submitted and over $4000 is grading/vsp/pressing fees. |
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| Post 463 • IP flag post | ||
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Can the moderators change my profile caption to <snip>
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ComicNinja0215 private msg quote post Address this user | |
| I had a similar issue with pgx once. Their books always ship on time because...well they're not doing anything. | ||
| Post 464 • IP flag post | ||
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Collector
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Engstrom82 private msg quote post Address this user | |
Quote:Originally Posted by flanders I understand that TATs ebb and flow. I've been around long enough to remember when I would get my books back in 3 weeks and I remember when it was literally a year. My posts have not been about long TATs, they've been about inconsistent TATs, poor communication and the fact that my books have been graded for 2 weeks, according to CBCS themselves, and they still haven't shipped. |
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| Post 465 • IP flag post | ||