Turn Around Time 11.020741

Originally Posted by flanders
Quote:

Originally Posted by cinnamon
@flanders So you think that being rude and putting down other customers of CBCS is acceptable? People have valid reasons to complain when they advertise a certain timeframe that they fail to meet, and provide poor customer service.

I don't think insulting people is a good choice. I personally haven't insulted anyone regarding turnaround times. I've only given my opinion of why it's unreasonable to keep complaining despite being provided information of why it's taking longer than expected.

Originally Posted by flanders
@ComicNinja0215 yes they are and I believe there used to be something on the site that stated all turnaround times are estimates. I don't see that anymore.

Originally Posted by flanders
Quote:

Originally Posted by cinnamon
are you friends with the owners?

No, I have no friends...

Originally Posted by flanders
Quote:

Originally Posted by cinnamon
are you friends with the owners?

No, I have no friends...

Originally Posted by flanders
@ComicNinja0215 yes they are and I believe there used to be something on the site that stated all turnaround times are estimates. I don't see that anymore.

That being said, the estimated turnaround time for my most recent submission is 50 business days (30 grading, 20 vsp). By my own estimate, it should be closer to 60 business days due to an increase in volume.

Received: 12-26
Estimated Shipment from CBCS: 3-25 (60 business days, excluding holidays from when comics were received).

If I weren't a seasoned veteran I'd probably be a bit upset if my books weren't shipped by the 70 business day mark. That would still seem reasonably close to the initial estimate to me.

Quote:

Originally Posted by GothamBridge
I dont even get why this is being argued?

As I stated before, the express tier is the only one guaranteed or your money back. For other tiers it's CBCS's best estimate, which is usually accurate outside of never heard before promotions.

It's being argued because CBCS has responded directly to you already and your repeat posts make it seem like CBCS is doing something wrong. You're stating that CBCS is in violation of their agreement. The way that's worded makes it seem like CBCS violated your books. It's as ridiculous an overreaction as someone stating they're going to get their bank involved because it's been one week past the estimated turnaround time.

Unless we give our opinion backed by facts it opens up an avenue for a bunch of people to start overreacting to a common situation. Increase in volume affects turnaround times in any industry. CBCS isn't going to hire a bunch of temps or make their employees work crazy overtime hours in order to get submissions within an estimated turnaround time. Especially when, they're only missing their mark on non-guaranteed tiers by as little as a week.

CBCS has directly responded to you, you're in a thread with a wealth of information about turn around times, people here have given thorough explanations and have been very informative, yet you're still beating CBCS over the head about a slight increase in turnaround times. Why wouldn't people be arguing with you at this point?

TLDR: Guaranteed turnaround times aren't part of your purchase agreement. That's only for the express tier.

Originally Posted by GothamBridge
Quote:

Originally Posted by flanders
@ComicNinja0215 yes they are and I believe there used to be something on the site that stated all turnaround times are estimates. I don't see that anymore.

That being said, the estimated turnaround time for my most recent submission is 50 business days (30 grading, 20 vsp). By my own estimate, it should be closer to 60 business days due to an increase in volume.

Received: 12-26
Estimated Shipment from CBCS: 3-25 (60 business days, excluding holidays from when comics were received).

If I weren't a seasoned veteran I'd probably be a bit upset if my books weren't shipped by the 70 business day mark. That would still seem reasonably close to the initial estimate to me.

Quote:

Originally Posted by GothamBridge
I dont even get why this is being argued?

As I stated before, the express tier is the only one guaranteed or your money back. For other tiers it's CBCS's best estimate, which is usually accurate outside of never heard before promotions.

It's being argued because CBCS has responded directly to you already and your repeat posts make it seem like CBCS is doing something wrong. You're stating that CBCS is in violation of their agreement. The way that's worded makes it seem like CBCS violated your books. It's as ridiculous an overreaction as someone stating they're going to get their bank involved because it's been one week past the estimated turnaround time.

Unless we give our opinion backed by facts it opens up an avenue for a bunch of people to start overreacting to a common situation. Increase in volume affects turnaround times in any industry. CBCS isn't going to hire a bunch of temps or make their employees work crazy overtime hours in order to get submissions within an estimated turnaround time. Especially when, they're only missing their mark on non-guaranteed tiers by as little as a week.

CBCS has directly responded to you, you're in a thread with a wealth of information about turn around times, people here have given thorough explanations and have been very informative, yet you're still beating CBCS over the head about a slight increase in turnaround times. Why wouldn't people be arguing with you at this point?

TLDR: Guaranteed turnaround times aren't part of your purchase agreement. That's only for the express tier.

all due respect, you have me confused with someone else.

I have been notified by CBCS in any way on my current submission. They have sent me no updates by email but currently they are NOT late with my current submission. that said, my statements are in general terms of business, per their stated turn around times. As you have already admitted, if they had a statement that turn around times were estimated, that is no longer stated on their website. I was not even aware of a statement from the past that said that, because I was going on what it states currently.

For the record, I am NOT bashing CBCS, in fact, I would prefer that they tighten up the things that are concerns from people on this forum, so they can kick CGC's ass. I want CBCS to come on this forum, see where they can improve and make an effort to clear some of those issues up. Perhaps they removal of the "estimated times" is an effort by them to do just that, and if so, I commend them.

I agree 110% that there are people here with an insane amount of information, and, I for one appreciate it.