Turn Around Time 11.020741
 I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by kon_jelly I don't agree with that...a status update is requested and a status update is provided. Just because the status update isn't in the place you'd prefer to see it, doesn't mean you didn't get a status update. There are way more important things to complain about than the manner in which your requested status update is received |
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| Post 351 • IP flag post | ||
 I've spent years perfecting my brand of assholery.
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DrWatson private msg quote post Address this user | |
Quote:Originally Posted by flanders Do we need to get in to degrees of crazy? |
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| Post 352 • IP flag post | ||
 I'm waiting.... (tapping fingers).Splotches is gettin old! |
Nuffsaid111 private msg quote post Address this user | |
Quote:Originally Posted by DrWatson Let's start with batshit |
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| Post 353 • IP flag post | ||
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I've spent years perfecting my brand of assholery.
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DrWatson private msg quote post Address this user | |
Quote:Originally Posted by Nuffsaid111 Ex-wife/girlfriend/partner |
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| Post 354 • IP flag post | ||
 Collector
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robtmcd private msg quote post Address this user | |
| And it gets better. I sent an email asking for an update and in return I got charged an additional $18 today for whatever reason. | ||
| Post 355 • IP flag post | ||
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I've spent years perfecting my brand of assholery.
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DrWatson private msg quote post Address this user | |
| Perhaps your book graded higher than expected and got bumped into a higher tier. | ||
| Post 356 • IP flag post | ||
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Collector
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cinnamon private msg quote post Address this user | |
| The status checker definitely needs improvements. | ||
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Collector
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robtmcd private msg quote post Address this user | |
| Software is great if you put information into it, otherwise it does nothing. | ||
| Post 358 • IP flag post | ||
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Collector
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cinnamon private msg quote post Address this user | |
| @kon_jelly If they can show the correct information when you click print invoice according to others, there's no reason why they can't show it on the website. I tried clicking print invoice and it shows the same information as the website though. | ||
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 I wish I had a title.
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ComicNinja0215 private msg quote post Address this user | |
| @DrWatson Lorena bobbit for those who know ðĪĢ | ||
| Post 360 • IP flag post | ||
 Collector
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kon_jelly private msg quote post Address this user | |
Quote:Originally Posted by GAC Who said there wasn't a status update? And it isn't a complaing about the method of the status update, it's just illustrative of there being a larger system issue if they have different places to track the status of an order internally. |
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| Post 361 • IP flag post | ||
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I wish I had a title.
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ComicNinja0215 private msg quote post Address this user | |
Speaking of updates; mine are in the system.   |
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| Post 362 • IP flag post | ||
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I wish I had a title.
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ComicNinja0215 private msg quote post Address this user | |
| I promised @Flanders that I wouldn't look at these when they come back and I'm sticking to that. |
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| Post 363 • IP flag post | ||
 I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
| @ComicNinja0215 haha, it took 4 days for shipping, but glad I didn't look. "You can do it" - Rob Schneider | ||
| Post 364 • IP flag post | ||
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I wish I had a title.
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ComicNinja0215 private msg quote post Address this user | |
@flanders I survived egs and pgx; this will be easy.  |
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| Post 365 • IP flag post | ||
 Hmm... Moderated again!
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figment private msg quote post Address this user | |
| Vintage Press & Grade Sent: 12/16/24 Received: 12/18/24 Entered: 1/3/25 Press In: 1/3/25 Press Out: 1/24/25 Grading: 3/4/25 Labels/HS: 3/6/25 Complete: 3/7/25 79 calendar days 55 business days |
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| Post 366 • IP flag post | ||
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Collector
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kon_jelly private msg quote post Address this user | |
| @figment Did you pay for faster pressing? Or just the standard? | ||
| Post 367 • IP flag post | ||
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I wish I had a title.
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ComicNinja0215 private msg quote post Address this user | |
Quote:Originally Posted by figment That's pretty good not expecting these back anytime soon but I'd rather them take their time and do these right. Big books in my last submission. |
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| Post 368 • IP flag post | ||
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Hmm... Moderated again!
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figment private msg quote post Address this user | |
Quote:Originally Posted by kon_jelly Just the standard, Steve and his team got it down. Of course it helps it was only a single book as the larger the order the slower they move (in our experience anyway). |
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| Post 369 • IP flag post | ||
 Collector
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GothamBridge private msg quote post Address this user | |
Quote:Originally Posted by DrWatson with all due respect, I have not seen anything on the site that states that. There is no statement that refers to the volume of submissions extending their turn around times in any way. ALL of their turnaround times are clearly stated, as well as the statements for what would justify an adjustment to the time table. "All Turnaround Times are in business days." "Any combined-tier orders will be completed at the speed of the slowest associated tier within that order." "VSP orders are subject to an increased turnaround time of 4 weeks due to our autograph authentication process." By your statement, they can simply claim an influx and continue to claim that and what? keep your submission as long as they like? Once they received your order, and process that receipt, they charge you. The second they do, the clock starts (this is a statement from Customer Service, the turn time does not start until they charge you). And the time on that clock is determined by CBCS, 30 days, 60 days....whatever it is, we don't decide that, they do. If they have an "influx" then they should refrain from starting the clock. They can email, make a call, hell, they can send a text if they do and need more time. Now, should we jump around and act a nut if they are a week late? Nah. Couple weeks? probably not, maybe a quick email. But after that, should we not hold them to the time table that they, not us, they put in place after they have taken funds for that service? |
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| Post 370 • IP flag post | ||
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I've spent years perfecting my brand of assholery.
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DrWatson private msg quote post Address this user | |
| Well, common sense dictates that if submissions increase, then turn around times would increase. However, common sense isn't all the rage and everything is always someone else's fault. That's why suppositories carry DO NOT EAT warnings on the container, I suppse. |
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| Post 371 • IP flag post | ||
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Collector
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GothamBridge private msg quote post Address this user | |
Quote:Originally Posted by DrWatson do you work for CBCS? cause really your just making excuses and hiding it behind veiled insults and I can't even fathom, how its "someone else's" fault to pay for a service and for them not to deliver when they said they would. I think it's common sense to get the service you pay for. It is not for me to accommodate their influx of business (what a problem to have, would that every business be so lucky), it's for them to do so. And handling that influx, and servicing their customers, in the way they have contracted, only serves them to push back on their competitors and take their rightful place on top of the industry (as most agree they should be since they provide a consistent and superior product) I can allow a for some patience on my end, but they need to provide that service as close to the time table THEY provided. Dance around all you want too, your fond of them I get it, so am I, but at the end of the day, I don't care if your best friends with everyone at CBCS, its a business. We are customers. |
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| Post 372 • IP flag post | ||
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I wish I had a title.
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ComicNinja0215 private msg quote post Address this user | |
| I never had an order go past several months recently with the exception of my NYCC books. I can imagine that's for obvious reasons. | ||
| Post 373 • IP flag post | ||
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I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
| @GothamBridge most of us here have been submitting for years and don't need someone to hold our hand and give us constant updates of our order status. If it takes a few weeks or even a couple months longer than expected, it's not a big deal. You won't find many here that agree with you, especially if you're submitting your own books and not on behalf of a customer that is constantly bothering you. Although I do remember my first submission with CBCS taking at least twice as long as expected, I don't remember if I sent any emails or complained on the forum. I know it felt like an eternity. I mailed my books to Florida and a month later CBCS and my books moved to a new facility in Dallas. If you want to hold them to a timetable, use the express service, where the turnaround time is guaranteed or your money back. For the other tiers, they are the best estimate at the time of submission that is subject to change. If you submitted during the holidays add a week for vacation days and less employees and an additional week for each service you selected. If you have pressing, grading, and vsp that's 4 weeks or 20 more business days at minimum, that you should add to the advertised turnaround times by tier. TLDR: Before you start asking for a status update from CBCS, add 6 weeks to the total turnaround time if you submitted in December and have pressing, grading and VSP on your order. Also, enjoy the fact that the worst thing that will happen to your books, is that it will take a couple weeks longer to receive them in the condition you sent them in and they will not be mangled. If the TLDR is TLDR: Turnaround times are reasonable. Stop complaining so much. |
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| Post 374 • IP flag post | ||
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cinnamon private msg quote post Address this user | |
| @GothamBridge If he does work for CBCS I'll definitely start thinking about taking my business elsewhere after reading his posts, and his attitude to other people on this forum. It's the same problem with delays with Beckett Authentication as well, which is why I've switched my autograph authentication to PSA. It's also only $5 more for that than Becketts but they meet their timeframes. I'm already starting to think about it after their poor customer service and failure to meet the time frames that they advertise, often taking several months longer. And the attitude of some of the people on this forum towards people having issues with the customer service and them not meeting their time frames is also not helping. It's completely unacceptable for a business to take 2-3 times as long as they advertise. |
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| Post 375 • IP flag post | ||
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Collector
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cinnamon private msg quote post Address this user | |
| @flanders Do you work for CBCS or are you friends with the owners? | ||
| Post 376 • IP flag post | ||
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I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
| @cinnamon no and neither does @DrWatson. Cbcs employees on this forum have a blue bar at the bottom of their profile picture. We only get snarky when people are being a bit ridiculous. Constantly complaining despite being given an explanation of why turnaround times are a bit longer than expected, is somewhat annoying. | ||
| Post 377 • IP flag post | ||
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I wish I had a title.
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ComicNinja0215 private msg quote post Address this user | |
| Different tiers have different times. Any VSP or ASP adds time as does pressing or even press screen; which is a great service. | ||
| Post 378 • IP flag post | ||
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Collector
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cinnamon private msg quote post Address this user | |
| @flanders So you think that being rude and putting down other customers of CBCS is acceptable? People have valid reasons to complain when they advertise a certain timeframe that they fail to meet, and provide poor customer service. | ||
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