My very first Ebay negative after 5000 positives- ouch ain't fair19592
 I don't want to brag, but cashiers are always checking me out.
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power_struggle55 private msg quote post Address this user | |
| when I buy. I usually will take everything into account with reviews. if I saw you with like a 99.99999% postive feedback. Ill see you as a good seller but will check why you got that 1 bad review. could it be a jerk buyer, a nitpicky buyer or you turned to the darkside. id see the review was nitpicky on condition. then verify with you. I do the same if seller has a lot. check why. 75% could be because 1 of 4 buyers were a jerk. or 50% and half were one jerk |
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| Post 26 • IP flag post | ||
 I have not set up at a con since 2029.
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PolarisNuclearSS2020 private msg quote post Address this user | |
Quote:Originally Posted by chester15 Bad advice, this leaves it up to the buyer. |
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| Post 27 • IP flag post | ||
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I have not set up at a con since 2029.
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PolarisNuclearSS2020 private msg quote post Address this user | |
Quote:Originally Posted by harmonicaman It’s easy to get a neg feedback like that removed, but you have to call eBay and say the feedback violates eBay feedback rules. It does, it is not a fact. “Looked better” is a subjective opinion about the book- if the buyer stated it “looked better than pictured but there is a piece missing out of an interior page”, that would not violate eBay feedback policy. Nothing was posted about undisclosed damage, those are the grounds for removal. If you request a feedback revision from the buyer, there will be a record of a feedback revision in your feedback- this will open the door to another buyer trying to neg you and force a partial or full refund out of you to revise their feedback. |
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| Post 28 • IP flag post | ||
 Collector
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harmonicaman private msg quote post Address this user | |
| I just called Ebay and got a representative right away. She took a look at the negative and said: that in light of my ongoing positive record, my 30 day return policy, no contact from the buyer, and the unclear intent of the feedback message, the negative that I got will be removed. I just checked and it is gone! Yay!!! | ||
| Post 29 • IP flag post | ||
 Not trying to be an ass since February 12, 2020.
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HulkSmash private msg quote post Address this user | |
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| Post 30 • IP flag post | ||
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Collector
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harmonicaman private msg quote post Address this user | |
| Oh, and I just blocked him, I don't need irrational buyers. | ||
| Post 31 • IP flag post | ||
 He sounds like a vegan who wants real mayonnaise to be vegan friendly.
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Instant_Subtitles private msg quote post Address this user | |
Quote:Originally Posted by chester15 That's not what I am saying.  What I am saying is that the seller should try to resolve the issue before they ask for it to be removed. Meaning that if the seller in question was able to either resolve it, or the buyer gave responses that show their behavior is unreasonable, both acts will help convince eBay to remove it. It's literally the best move to get this fixed. With the worse case being that @harmonicaman has to block the buyer and see if others had similar issues with them. |
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| Post 32 • IP flag post | ||
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He sounds like a vegan who wants real mayonnaise to be vegan friendly.
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Instant_Subtitles private msg quote post Address this user | |
Quote:Originally Posted by ComicHoarder Agreed. Which is why I always suggest that the seller contact the buyer as an attempt to resolve the situation. Not a "return the comic" resolution, just because this is an eBay scenario, but rather maybe a free shipping or discount code. But only after the buyer agreed to have the negative review removed. Or, if eBay allows it, change it to a neutral review. Because the one thing a seller needs is leverage when it comes to removing a negative response, especially if the buyer chose to be non-compliant when it comes to something as silly as a photo. |
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| Post 33 • IP flag post | ||
 It's like the Roach Motel for comic collectors.
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chester15 private msg quote post Address this user | |
Quote:Originally Posted by ComicHoarder My error. I meant to say to use Report the Buyer. There you can explain the unwarranted Negative Feedback and eBay removed it quickly, if they see a mistake like this one. |
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| Post 34 • IP flag post | ||
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It's like the Roach Motel for comic collectors.
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chester15 private msg quote post Address this user | |
Quote:Originally Posted by Instant_Subtitles You do realize the buyer was saying that the item looked BETTER than the photo? There is no disappointment on the buyer's part. The comment is favorable, the Negative likely by mistake. And it has already been removed anyway. |
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| Post 35 • IP flag post | ||
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He sounds like a vegan who wants real mayonnaise to be vegan friendly.
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Instant_Subtitles private msg quote post Address this user | |
Quote:Originally Posted by chester15 And you know what common sense looks like, right? Second thought, don't answer. Just because you had to deflect my point with that kind of question.  And I say that because YOU are ignoring the fact that @harmonicaman was not accused of committing fraud. If that was said in any way, it is a clear sign that the buyer is not one to reason with. And is one that should both be blocked and warned about. So try to understand that I am speaking from experience. More specifically from the buyer's end of stuff like this. Which is something that eBay does take into consideration.  In all cases, the seller sounds like they looked at the comic while they were on their phone. Which is something I have done before when I was willing to buy raw copies of newer key issues. Just like I had cases where a CGC QC issue was hard to spot when I bought a graded key issue. Stuff that tells me that since the buyer did not give a hostile negative, both the situation behind the reason for the negative and the removal of the negative can be resolved. Something you would be hearing if you dropped the whole millennial "I know this better than the guy I am responding to" behavior. And instead realized that reaching out is a good practice model.  |
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| Post 36 • IP flag post | ||
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It's like the Roach Motel for comic collectors.
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chester15 private msg quote post Address this user | |
Quote:Originally Posted by Instant_Subtitles First of all, there's a good chance I am older than you, so NOT a millennial. I also likely have way more eBay experience than you as a buyer OR a seller. I fully understand what is going on, in contrast to your post which is all about fixing a situation that doesn't exist, or ever existed. The whole thing is much ado about nothing, easily solved. |
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| Post 37 • IP flag post | ||
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He sounds like a vegan who wants real mayonnaise to be vegan friendly.
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Instant_Subtitles private msg quote post Address this user | |
Quote:Originally Posted by harmonicaman Good to hear! I know that my suggestion is not always an easy one. Just because there is always that risk that even trying to be rational with them can be a trigger. But I am always willing to contact the seller if something is wrong. Or if I have a concern. And will only give them a neutral or negative if both their behavior and sold product were unsatisfactory. Which had one case, tied to my first account (before I shut it down) having me post a note that my negative should have been a neutral. All because the seller did not realize that they sounded a tad bit hostile in their response. But I also had a couple of cases where the seller had nothing but positives, but were the worst. And I mean "I don't like what was said to me, so I am going to treat them this way" kind of bad. While others had very hostile negative reviews, yet somehow were anything but what those buyers claimed. So cheers that you being a sincerely great seller has helped you in the end! |
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| Post 38 • IP flag post | ||
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He sounds like a vegan who wants real mayonnaise to be vegan friendly.
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Instant_Subtitles private msg quote post Address this user | |
Quote:Originally Posted by chester15 In all cases, everything you said is a moot point. And a dumpster fire for many who were not as fortunate as you claim to be. Even if you were born before September, 1976, your behavior towards both me and everything I said to another member is, at best, something I would have expected to read on the CGC boards. When it comes to their newton rings. So cheers on the fact you did not have the misfortune of knowing what empathy looks like. Because the literal point behind my suggestion, which you chose to ignore despite it does not involve you, is that there are buyers like that one out there. And what you call a "nothing situation" is something that has caused many buyers and sellers, including myself, a large, unreasonable online headache. |
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| Post 39 • IP flag post | ||
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It's like the Roach Motel for comic collectors.
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chester15 private msg quote post Address this user | |
| There was nothing to empathize with. The buyer thought the item was better than the photo portrayed and said such. He left a positive comment, and then proceeded to hit the wrong evaluation. There was nothing in dispute, just an error. Why would anyone advise communicating with the buyer, inquiring what they were disappointed in, when there was no such afront. It IS a "nothing situation" because no issue even existed. Sure, it's a pain to have to get an unwarranted Negative removed, but it typically isn't difficult, as exhibited by the OP. I'm sorry if you and others have been on the bad end of a transaction. I've been there myself a few times over the years. It's no fun when it happens. But that brings us back to my point- nothing remotely like that happened here. And yes, born before '76. Way, way before. |
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| Post 40 • IP flag post | ||
 Feel free to use my post as a checklist.
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multi007 private msg quote post Address this user | |
| Ebay removing negative feedback is both good and bad, depending. Remember back in January I had a seller use a Mylar envelope with a small ripped piece of cardboard to ship a raw book. It arrived bent and folded. I started a return. He blew up my message saying that I caused the damage, it wasnt his fault, he ships this way all the time, demanded photos, and when i sent him photos, he got more stupid and said "i dont see damage - send me more photos". I left him negative detailing the entire experience. 36 hours later - negative was removed. You want to talk about "not fair" ? THAT was a situation where the negative deserved to stay. Fast forward to 2 months ago - I shipped a slabbed comic to Mexico. As expected, it took 42 days for delivery. (sat in customs for 3 weeks). He got it - was happy, left negative over the shipping delays. I called ebay - they removed the negative. 3 years ago - sold a signature series cgc book on ebay - the guy got it, sent message saying he loved it. one week later, he opened a return. I had to return it - so he did. He got a refund. He left me negative claiming "Autograph was a fake". (remember - its cgc slabbed signature series comic). i called ebay - they removed the negative. Maybe ebay has started using some common sense? |
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| Post 41 • IP flag post | ||
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He sounds like a vegan who wants real mayonnaise to be vegan friendly.
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Instant_Subtitles private msg quote post Address this user | |
Quote:Originally Posted by chester15 That is not what the "complaint" says. And if you were the type who used your phone for virtually everything, you would see where the issue lies. If the statement was meant to read "Item looked better than pictured" it means that they posted that through the eBay app. Which makes it an issue because the buyer was satisfied with the purchase, but made the mistake of sounding negative simply because they were posting the review on their phone. Period. With this being a far more common issue for other eBay sellers than you seem to understand. And if that is the case, your argument has you agree with the means of letting a satisfied customer be vilified. As opposed to being a mature one that says the negative should be removed simply because the buyer made a mistake. Or that the buyer should be aware of the mistake as a way of helping other sellers, etc. Hence the reason why I also treated your claims as a moot point. Because you sound like the type of higher up this one Marvel editor I got to meet complained about when it came to "Brand New Day". |
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| Post 42 • IP flag post | ||
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He sounds like a vegan who wants real mayonnaise to be vegan friendly.
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Instant_Subtitles private msg quote post Address this user | |
Quote:Originally Posted by multi007 Wow. Before I deleted my first account, this one eBay seller used an Amazon.com account as a way to ship off a rare game I had bought from them. With the added joy of being ghosted before eBay intervened. Both on the return and also in terms of me getting my money back. And a more recent issue had me buy a pair of SDCC exclusive Zarana card proofs. This time I used eBay's guest service option, and made it clear that I filed a complaint through PayPal. With me getting a deflection saying that it was a non-issue because they have heard nothing from eBay. Stuff that had me question why I use eBay since they have sellers that do not accept returns. Especially when things like what you have said can happen. |
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| Post 43 • IP flag post | ||
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Feel free to use my post as a checklist.
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multi007 private msg quote post Address this user | |
| @Instant_Subtitles Good news though - i got my money back. Which is #1 priority. | ||
| Post 44 • IP flag post | ||
 Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by Instant_Subtitles Quote: Originally Posted by Instant_Subtitles @chester15 first you're not comprehending because you're a millennial, next you don't understand because you don't utilize your phone enough. You've been locked in an irony cage, lol. In other irony, the ambiguous negative review resulted in me looking at several of the items listed by @harmonicaman, trying to decide for myself whether the reviewer intended it to be a negative or a positive. Even caused me to consider buying some of his listings. I figured if he let it run it could have the same effect on other potential buyers and bring more views to more items. But nobody seemed to like that theoretical 3D chess suggestion. |
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| Post 45 • IP flag post | ||
 " . "
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Davethebrave private msg quote post Address this user | |
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| Post 46 • IP flag post | ||
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Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by Davethebrave lol, the younger sibling gets thrown under the bus for several more years. I think that's how you know a child has properly matured, when they stop throwing the siblings under the bus. But as a parent it's just satisfying to see them doing something together. |
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| Post 47 • IP flag post | ||
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It's like the Roach Motel for comic collectors.
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chester15 private msg quote post Address this user | |
Quote:Originally Posted by Instant_Subtitles It is exactly what the "complaint" says, except for the 1 letter typo. No "mistake of sounding negative". It doesn't sound negative. They thought it was better than expected. And there's no way to differentiate if the comment was typed on a phone or desktop keyboard, more likely a phone, but it doesn't matter which. This difference in the interpretation is the reason we are posting from opposite perspectives. There was no issue with the purchase, just hit the Neg button by mistake. |
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| Post 48 • IP flag post | ||
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It's like the Roach Motel for comic collectors.
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chester15 private msg quote post Address this user | |
Quote:Originally Posted by EbayMafia Yeah, I'm a new breed - a dinosaur/millennial. I guess this is why they invented the saying "agree to disagree" (completely). It's a no-win situation. |
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| Post 49 • IP flag post | ||
 I’m Kinda Married To A Celebrity.
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00slim private msg quote post Address this user | |
| @harmonicaman they have to contact you first. If they didn’t, e-bay will 100% remove it. Just call customer service and they’ll take care of it. | ||
| Post 50 • IP flag post | ||
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