Issue with Express Grading18554
Pages:
1
 Collector
|
TheComicVault private msg quote post Address this user | |
| I've emailed, called, no replies. I mailed 2 separate submissions at the same time. Both show CBCS received them on September 14th based on tracking #. One was to re-slab a cracked case. The other for Express grading of 4 books. The re-slab has already been returned. But no update or communication on the 4 books for express grading... Anyone else having similar issues? |
||
| Post 1 • IP flag post | ||
 Where's his Bat-package?
|
Byrdibyrd private msg quote post Address this user | |
| The TAT on your submission will depend on what tier it was in, and you mentioned that it was an Express, which should be turned around pretty quick. Did you also opt for pressing? That will hold your submission up for a while. As for your return coming back quickly, I've had similar experiences. | ||
| Post 2 • IP flag post | ||
 Forum Crier
|
OGJackster private msg quote post Address this user | |
| Sorry to hear about your struggles. I actually had a really good experience with their Express Grading. clickable text Did you call them?  FAQ page clickable text Good luck! |
||
| Post 3 • IP flag post | ||
|
Collector
|
TheComicVault private msg quote post Address this user | |
| I did not opt for Pressing. We have used the Express tier before. In fact it's the only option we use to send our books out now. I have tried to call. Goes straight to an automated service desk that is supposed to generate a ticket. I've emailed our regular rep, emailed the customer service address and called several times. Nothing. |
||
| Post 4 • IP flag post | ||
|
Where's his Bat-package?
|
Byrdibyrd private msg quote post Address this user | |
| @TheComicVault I'm so sorry you're having a problem with Express. I've sent an Express submission in and had no trouble at all, but that was many months ago before they moved to the new facility. TATs still say 14 days, but maybe they're getting logjammed again...? |
||
| Post 5 • IP flag post | ||
 Collector
|
Bobashek private msg quote post Address this user | |
Quote:Originally Posted by TheComicVault Dan or Mike? Or Larry? |
||
| Post 6 • IP flag post | ||
 Collector
|
Whammykablam private msg quote post Address this user | |
| Sounds like you're getting a refund. | ||
| Post 7 • IP flag post | ||
 would be nice to have a snugger fit.
|
Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by Whammykablam Are they still offering the guarantee? I figured that would have ended soon. If they are, good on them. It's an important feature. Though I wouldn't begin to know who to contact about it if I needed to. |
||
| Post 8 • IP flag post | ||
|
Collector
|
TheComicVault private msg quote post Address this user | |
| I can't even get them to respond to me about my books! Much less worry about a refund. | ||
| Post 9 • IP flag post | ||
|
would be nice to have a snugger fit.
|
Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by TheComicVault We've all been there. Hope it works out. |
||
| Post 10 • IP flag post | ||
 Collector*
|
Towmater private msg quote post Address this user | |
| Sorry to read about your issues. Yukon Cornelius Reminds me that commenting further would not be prudent.  |
||
| Post 11 • IP flag post | ||
Pages:
1This topic is archived. Start new topic?