Turn Around Time 10.018497

Originally Posted by LotsaSequel
All these people getting orders from less than a year ago and I still have stuff lingering at cbcs. Modern submissions no pressing. Is there anyone else I can reach out to for help? Customer service has been no help and Darryl Hayden just ghosts me on Facebook after I give him my submission #’s. Anybody at all?

Originally Posted by Kinsella5
Quote:

Originally Posted by LotsaSequel
All these people getting orders from less than a year ago and I still have stuff lingering at cbcs. Modern submissions no pressing. Is there anyone else I can reach out to for help? Customer service has been no help and Darryl Hayden just ghosts me on Facebook after I give him my submission #’s. Anybody at all?

November 13th 2021. No pressing, no cleaning, no VSP. Strictly modern grading for 109 books. Been in grading for 2 months. No response from cbcs customer service and like I said Darryl Hayden has ghosted me every single time I’ve spoken to him. He’s asked for the submission numbers each time, I provided them, and then he ignores me afterwards. I truly believe these books to be lost or stolen at this point because what good reason would he have to ghost me after being provided the submission numbers? That and the fact that people are getting submissions from well after mine lead me to raise my eyebrow at the situation. If I could do a chargeback on my card at this point I would. I feel like CBCS is defrauding many of us customers and their lack of care or attempt to correct these customer service issues is a constant reminder and slap to the face that they just don’t care about us or our books. I used to defend cbcs until I was blue in the face to any naysayers and now I’m going to be ashamed to even try selling these books in this order IF they ever show up. Complete and utter sh*tshow to say the least. I said it in a previous post and I’ll say it again, every single employee from the top down should be fired immediately and replaced. It literally can’t make things any worse than they already are and even if it did it’s not like cbcs or Beckett cares but at least we might MAYBE get employees that give a crap enough to respond.

When did your invoice show received on your dashboard? If it helps you my most recent order of moderns, no pressing, standard grading with VSP took 12 months from received to grading completed, received it a few weeks ago.

Originally Posted by Nuffsaid111
Early February '22 books sent (and entered on Dasboard) just entered "Grading".
11 months just for entry into grading.

Originally Posted by lawguy1977
Not trying to rub it in but just advising of my order status to give folks an idea of where their orders are at. For the ones that are at the year mark or more, hopefully they'll be getting news soon.

My February 2022 order with 8 Modern, 2 Consumer, 1 VSP, entered grading today. It was received on February 11, 2022, so that's 312 calendar days to get to the grading stage.

Originally Posted by power_struggle55
this is crazy. i check my email, my orders and even tracking. still nothing. of course contacted via email a few weeks ago and got nothing

Originally Posted by lawguy1977
Quote:

Originally Posted by lawguy1977
Not trying to rub it in but just advising of my order status to give folks an idea of where their orders are at. For the ones that are at the year mark or more, hopefully they'll be getting news soon.

My February 2022 order with 8 Modern, 2 Consumer, 1 VSP, entered grading today. It was received on February 11, 2022, so that's 312 calendar days to get to the grading stage.

Got the email today that my books are done being graded and are in production.