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Collector kinneywhat private msg quote post Address this user
Like many others, I'm still waiting on two 10-book submissions from February 2022. I was really hoping they would be here before Christmas, but that is clearly not happening.
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Have I told you about the time I dropped off 3,000 comics at SDCC? Scifinator private msg quote post Address this user
For those coming to this thread for actual information which may give you an idea of Grade only and Press & Grade TATs, with a couple of VSP thrown in, below is a detail of my 32 Non-Express Tier submissions from June 2021 through August of 2022.

Just got the “Pressed and moving to the Grading Area" email notification in Bold below, on a Vintage non-express / non-fastpass press & grade submission.

Some quick factoids:

33 Separate submissions
- 28 Press & Grade Submissions
- 1 VSP, Press & Grade Submission
- 4 Grade only Submissions

The longest TAT of my grade only was <51 wks or 244 Business days.
The longest TAT for combined Press & Grade was only 71 1/2 wks or 343 Business days.
The Shortest TAT for combined Press & Grade was 44 wks or 213 Busisness days.
The funny thing is, that both the longest and shortest TATs came from submissions that were delivered to CBCS on the same day on June 8th. [/b]

Delivered to CBCS on June 8th 2021 in two separate boxes. (All standard, w/out any FAST P's and one with VSP added).

5 of the 11 had press completed within 43wks,
1 of the 11 had press completed in 44wks,
1 of the 11 had press completed in 45wks,
1 of the 11 had press completed in 49wks,
1 of the 11 had press completed in <50wks,
1 of the 11 had press completed in <52wks.
1 of the 11 likely had press completed in ~52wks

#-----4D21-MD 30 Comics - Ready for Pickup 6/9 = 52wk/255 Business day Combined Press & Grade TAT, In HeatSeal 5/24, In Grading Room 5/23, Just under 50 wks In Pressing Room.

#-----3BBA-MD 30 Comics - Ready for Pickup 4/20 = 45wk/217 Business day Combined Press & Grade TAT, In Labels 4/18, 45 wks in Pressing Room.

#-----1FC5-MD 30 Comics - Ready for Pickup 6/9 = 52wk/255 Business day Combined Press & Grade TAT,
In HeatSeal 5/24, In Grading Room 5/20, 49 wks in Pressing Room.

#-----0B3E-MD 60 Comics - Complete/Shipped 10/28 = 71 1/2wk/343 Business day Combined Press & Grade TAT, In Shipping 10/28, In Billing (credit) 10/28, In HeatSeal 10/7, In Labels 10/7, Officially in Grading 10/5 but press finished 8/1 or likely earlier, In Pressing Room. (per SteveRicketts Pressing Post#389, this has likely been pressed, just haven't received notification or dashboard update)

#-----FD6C-MD 101 Comics - Ready for Pickup 5/13 = 48wk/237 Business day Combined Press & Grade TAT, In Labels 5/10, In Grading Room 4/11, 44 wks in Pressing Room.

#-----DDAD-MD 31 Comics - Ready for Pickup 6/9 = 52wk/255 Business day Combined Press & Grade TAT,
In HeatSeal 5/24, In Labels 5/20, In Grading Room 4/7, 43 wks in Pressing Room.

#-----943E-MD 26 Comics - Ready for Pickup 4/19 = 45wk/216 Business day Combined Press & Grade TAT, In Labels 4/11, In Grading Room 4/4, 43 wks in Pressing Room.

#-----905B-MD 30 Comics - Shipped 4/14 = 44wk/213 Business day Combined Press & Grade TAT, 4/13 Shipping, In Labels 4/12, In Grading Room 4/4, 43 wks in Pressing Room.

#-----7E7E-MD 30 Comics - Shipped 4/27 = 46wk/222 Business day Combined Press & Grade TAT, In Shipping 4/22, In Labels 4/18, In Grading Room 4/4, 43 wks in Pressing Room

#-----6C85-MD 30 Comics - Shipped 6/9 = 52wk/255 Business day Combined Press & Grade TAT, Shipping 6/8, In HeatSeal 5/24, In Labels 5/20, In Grading Room 4/5, 43 wks in Pressing Room.

#-----4259-MD 30 Comics w/2 VSP - Ready for Pickup 8/16 = 61 wk/291 Business day Combined Press & Grade TAT, In HeatSeal 8/11, In Labels 8/10, In Pressing Room. (per SteveRicketts Pressing Post#389, this likely had press completed in May or June, just hadn't received notification or dashboard update)


Delivered to CBCS 6/21/21
#-----C148-MD - 30 comics - Ready for Pickup 9/29 = 66wk or 322 business day combined Press & Grade TAT, In HeatSeal 9/27, In Labels 9/26, In Grading Room 5/31, Previously only mark Received, never marked In Pressing.


Delivered to CBCS 6/29/21
#-----6136-MD - 102 comics - Ready for Pickup 10/11 = 67wk or 324 business day combined Press & Grade TAT, In HeatSeal 9/27, In Labels 9/27, In Billing 9/26, In Grading Room 6/8, Received

#-----82E4-MD - 34 comics - Ready for Pickup 9/28 = 65wk or 315 business day combined Press & Grade TAT, In HeatSeal 9/27, In Labels 9/26, In Grading Room 6/7, Received


Delivered to CBCS 7/6/21
#-----C197-MD - 21 comics - Ready for Pickup 9/16 = 62wk or 301 business day combined Press & Grade TAT[/b], In HeatSeal 8/02, In Labels 7/29, In Grading Room 6/23, 50 wks / 240 Business day Press TAT.

#-----EB2E-MD - 30 comics - Completed/Shipped 10/24 = <68wk or 328 business day combined Press & Grade TAT, In Shipping 10/24, In HeatSeal 10/19, In Labels 10/19, In Grading notification 10/19 (press completed 8/1 or likely earlier), In Pressing Room. (per SteveRicketts post that they are working on orders delivered Sept 2021, just haven't received notification or dashboard update)

#-----E175-MD - 34 comics - Ready for Pickup 11/2 = 69wk or 335 business day combined Press & Grade TAT, In Grading (Pre-Shipping?) 11/1, In HeatSeal 10/31, In Labels 10/20, In Grading notification 10/19 (press completed 8/1 or likely earlier), In Pressing Room. (per SteveRicketts post that they are working on orders delivered Sept 2021, just haven't received notification or dashboard update)

#-----D6B1-MD - 32 comics - Completed/Ready for Pickup 11/10 = 70wk or 341 business day combined Press & Grade TAT, Reverted back to "Grading", so probably will be in shipping in 1-2 business days 11/8, In HeatSeal 10/31, In Labels 10/29. In Grading notification 10/24 (press completed 8/1 or likely earlier),In Pressing Room. (per SteveRicketts post that they are working on orders delivered Sept 2021, just haven't received notification or dashboard update)


Delivered to CBCS 7/14/21
#-----19FC-MD - 30 comics - Completed/Shipped 10/28 = 67wk or 327 business day combined Press & GradeTAT, In Shipping 10/19, In QC 10/18, In HeatSeal 10/17, In Labels 10/14. In Grading notification 10/11,(press completed 8/1 or likely earlier), In Pressing Room. (per SteveRicketts post that they are working on orders delivered Sept 2021, just haven't received notification or dashboard update)

#-----24FC-MD - 30 comics - Completed/Shipped 10/20 = 66wk or 321 business day combined Press & Grade TAT, In shipping 10/19, In HeatSeal 10/17, In Labels 10/14, In Grading notification 10/14 (press completed 8/1 or likely earlier), In Pressing Room. (per SteveRicketts post that they are working on orders delivered Sept 2021, just haven't received notification or dashboard update)
#-----6D64-MD - 60 comics - Completed/Shipped 11/10 = 69wk or 335 business day combined Press & Grade TAT, In Shipping 11/09, Reverted back to "Grading", so probably will be in shipping in 1-2 business days 11/7, In HeatSeal 10/21, In Labels 10/20, In Grading notification 10/18 (press completed 8/1 or likely earlier), In Pressing Room. (per SteveRicketts post that they are working on orders delivered Sept 2021, just haven't received notification or dashboard update)

#-----7189-MD - 30 comics - Completed/Shipped 9/29 = 63wk or 304 business day combined Press & Grade TAT, In Shipping 9/23, In HeatSeal 9/23, In Labels 9/22, In Grading 8/1 or likely earlier, In Pressing Room. (per SteveRicketts post that they are working on orders delivered Sept 2021, just haven't received notification or dashboard update)

#-----8142-MD - 68 comics - Completed/Shipped 10/25 = <68wk or 329 business day combined Press & Grade TATIn Shipping 10/24, In QC 10/24,In HeatSeal 10/19, In Labels 10/19, In Grading notification 10/18 (press completed 8/1 or likely earlier), In Pressing Room. (per SteveRicketts post that they are working on orders delivered Sept 2021, just haven't received notification or dashboard update)

#-----8596-MD - 30 comics - Completed/Shipped 10/10 = <65wk or 311 business day combined Press & Grade TAT, in Shipping 10/10, In HeatSeal 10/6, In Labels 10/5, Officially In Grading 10/5 but finished press 8/1 or likely earlier, In Pressing Room. (per SteveRicketts post that they are working on orders delivered Sept 2021, just haven't received notification or dashboard update)

#-----A44C-MD - 60 comics - Completed/Shipped 11/07 = <69wk or 332 business day combined Press & Grade TAT, In Shipping 11/7In Shipping 11/7,[/b] Received another In Grading notification, so probably will be in shipping in 1-2 business days 11/3, Back to In HeatSeal 10/28, In Labels 10/24, In HeatSeal 10/22, In Labels 10/19, In Grading notification 10/18 (press completed 8/1 or likely earlier), In Pressing Room. (per SteveRicketts post that they are working on orders delivered Sept 2021, just haven't received notification or dashboard update)

#-----B5DA-MD - 29 comics - Completed/Shipped 10/26 = 67wk or 324 business day combined Press & Grade TAT, In Shipping 10/25, In HeatSeal 10/20, In Labels 10/19, In Grading notification 10/19 (press completed 8/1 or likely earlier), In Pressing Room. (per SteveRicketts post that they are working on orders delivered Sept 2021, just haven't received notification or dashboard update)

#-----876C-EX - 30 comics - Ready for Pickup 9/16 = 61wk or 295 business day combined Press & Grade TAT, In HeatSeal 8/02, In Labels 7/29, In Grading Room 6/24, Received[/b]


Delivered to CBCS 9/20/21
#-----7374-MD - 8 comics Grade only/No Press - Completed/Ready for Pickup 9/12, In Labels 9/2, In Grading 7/16, Received - Total Grade only TAT = <51 wks or 244 Business days.

#-----6A82-MD - 18 comics - Completed/Ready for Pickup 9/11, In HeatSeal 9/1, In Grading 8/31, another case of Pressing in less than a year with 49 wk movement. CBCS changed invoice back to "Received" 8/25, In Pressing Room - Total TAT w/Press = <51 weeks or 244 business days

#-----6A82-EX - 7 comics - Completed/Ready for Pickup 9/11, In HeatSeal 9/1, In Grading 8/31, another case of Pressing in less than a year with 49 wk movement. CBCS changed invoice back to "Received" 8/25, In Pressing Room 5/27, TAT w/Press = <51 weeks or 244 business days [/b]


Delivered to CBCS 2/24/22
#-----EAC8-CN - 2 comics - In Pressing Room

#-----EAC8-EX - 11 comics - In Pressing Room

#-----EAC8-MD - 17 comics - In Pressing Room

#-----BD64-EX - 2 comics - In Pressing Room

#-----BD64-MD - 39 comics - In Pressing Room

#-----8043-MD w/VSP - 14 comics - In Pressing Room


Delivered to CBCS Friday 08/19/22
#-----A0CC-PRM - 1 comic - Completed/Ready for Pickup 11/22 = 13wk or 65 business day combined Press & Grade TAT, In Labels 11/22,[/b] In Grading 11/16, In Pressing Room 8/22, Received 8/22

#-----A0CC-V+ - 2 comics - Completed/Ready for Pickup 11/22 = 13wk or 65 business day combined Press & Grade TAT,[/b] In Grading 11/16, In Pressing Room 8/22, Received 8/22

#-----A734-VN - 5 comics - In Grading 11/15, In Pressing Room 8/22, Received 8/22

#-----A2F1-MD - 32 comics - In Pressing Room 8/22, Received 8/22

#-----7372-MD - 10 comics - In Pressing Room 8/22, Received 8/22

#-----703D-MD - 12 comics - In Pressing Room 8/22, Received 8/22

#-----786C-MD - 20 comics / Grade only - Received 8/22

#-----7A3B-MD - 14 comics - In Pressing Room 8/23, Received 8/23

#-----A5EC-RH - 4 comics / ReHolder - Ready for Pick-up 9/6, In Labels 8/23, Received 8/23

#-----8803-RH - 4 comics / ReHolder - Completed/Shipped 9/6, In Shipping 9/2, In Labels 8/26, Received 8/23


Delivered to /CBCS Friday 11/09/22
#-----79FE-MN - 32 comics - In Pressing area 11/13, Received 11/13

I will continue to update until completed.
Post 352 IP   flag post
Collector Murm private msg quote post Address this user
Quote:
Originally Posted by Nuffsaid111
Quote:
Originally Posted by Kinsella5
I didn't realize the TAT page isn't being updated. I'll get someone to fix it."


Where's my face palm emoji.
It's not like going from 1 million years to press to 16 weeks matters to anyone....... I guess.

The rotating banner on the home page reads:

Turnaround time for Pressing now is 18 weeks.

The TAT for pressing is starting to creep up again.
Post 353 IP   flag post
Collector Kinsella5 private msg quote post Address this user
Quote:
Originally Posted by Murmonster
Turnaround time for Pressing now is 18 weeks.The TAT for pressing is starting to creep up again.


The banner associated with the promotion is what I assume you meant but the TAT on the main page (link below) still shows 490 days so that hasn't been updated and I believe that is what Steve R. was referring to with regards to the site not being updated and that it should reflect the 16-18 week time, not the old 490 days the site is showing. My guess is the website will get updated by the end of the year to reflect the new estimated TAT for Pressing.

https://www.cbcscomics.com/estimated-turnaround-times
Post 354 IP   flag post
Collector Jgwalters100 private msg quote post Address this user
I don't get how the most and honestly most important info doesn't get updated. What does anyone care about really other then price and TAT.
Post 355 IP   flag post


Collector LotsaSequel private msg quote post Address this user
Meanwhile I still have modern no pressing submissions going all the way back to November of last year that haven’t moved. One went into grading 2 months ago and hasn’t moved. Nonexistent customer service hasn’t answered emails, Darryl Hayden leaves me on read on Facebook, and the phone number to leave a message is always full. CBCS doesn’t care about customers it’s painfully clear and obvious. Why anyone chooses to give them anymore money just baffles me. Once my orders are complete I’m done with CBCS and look forward to seeing them go out of business from their absolute poor business practices and constant middle fingers to all of us that helped them build up to what they are. Beckett should fire everyone from the top down and start from scratch. It literally couldn’t get any worse at this point.
Post 356 IP   flag post
I'm waiting.... (tapping fingers).
Splotches is gettin old!
Nuffsaid111 private msg quote post Address this user
I do find it extraordinarily odd that the rallying cry of "customer service" has been going on for several years now.

It seems like it should be the easiest topic to correct somewhat quickly and yet, it remains.

I dont get; and yet I'm sure there is an answer.
Post 357 IP   flag post
Collector Jgwalters100 private msg quote post Address this user
It really doesn't make sense since these jobs can be outsourced. I mean I would prefer U.S based support and all that but I'll take any help I can get.
Post 358 IP   flag post
I'm waiting.... (tapping fingers).
Splotches is gettin old!
Nuffsaid111 private msg quote post Address this user
CS has not ever been an issue for me; however (a big "however" ), I attend so so many conventions that CBCS is at that I just go to their booth and all is good.
In fact, the guys that are at shows are the absolute best.

I cringe at being in a remote area in the U.S. or ex-North America and having an issue. Just a change in address would scare me if I didn't attend shows to work with the guys to get that changed personal and upfront
Post 359 IP   flag post
Collector LotsaSequel private msg quote post Address this user
Quote:
Originally Posted by Nuffsaid111
I do find it extraordinarily odd that the rallying cry of "customer service" has been going on for several years now.

It seems like it should be the easiest topic to correct somewhat quickly and yet, it remains.


I think the easy answer is that they simply don’t care to correct the issue. People still happily throw money at them despite them doing absolutely nothing about turnaround times and customer service issues. Why would they worry about fixing anything when people continue to pay for their broken system?
I dont get; and yet I'm sure there is an answer.
Post 360 IP   flag post
I don't want to brag, but cashiers are always checking me out. power_struggle55 private msg quote post Address this user
now driving me crazy. been officially 1 year since started processing. someone who submitted at the same show who did pressing on several books. got theirs recentlly.

I know they are a pain to wait...but when
Post 361 IP   flag post
I blame the forum gremlins. figment private msg quote post Address this user
One order, eight Modern books, one book with VSP.

Received: 1/28/22, Processing: 2/2/22, Grading: 12/14/22, Labels: 12/19/22
Post 362 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
Just got the “In Grading” email for my one book modern order received in March 18th
Post 363 IP   flag post
I don't want to brag, but cashiers are always checking me out. power_struggle55 private msg quote post Address this user
ok should I be concerned now. been a year and have not recieved any update since 12/15/21 when processing email update. Its one book, no pressing. but seems people who did orders literally same time and place getting theirs....and those doing it later getting theirs grading

Submitted at convention around 11/7 Processed 12/15 those were last year. I dont know what to do. Ive been all for being patient. but was told it likely be a year...now see people doing theirs after mine (or even same weekend at same show) get theirs or have better luck
Post 364 IP   flag post
I hear their hourly rate is outrageous! sportshort private msg quote post Address this user
Quote:
Originally Posted by power_struggle55
ok should I be concerned now. been a year and have not recieved any update since 12/15/21 when processing email update. Its one book, no pressing. but seems people who did orders literally same time and place getting theirs....and those doing it later getting theirs grading

Submitted at convention around 11/7 Processed 12/15 those were last year. I don't know what to do. I've been all for being patient. but was told it likely be a year...now see people doing theirs after mine (or even same weekend at same show) get theirs or have better luck


My biggest complaint. It's bad enough they have zero customer service and exorbitant tats. Worst of all is the completing and returning books out of order. Is there no supervision?
Post 365 IP   flag post
I don't want to brag, but cashiers are always checking me out. power_struggle55 private msg quote post Address this user
i know. like do they pick a random submission order from piles? is it based on the more you got the more priority.

I just want my Mighty Morphin Power Rangers #9 villain virgin cover graded and returned. at this rate wont be surprised if my submissions from june (again convention) will be just as long...or even be done faster.

Im thinking of just emailing them to ask for an update. only thing I can do. yes they might take weeks to respond if they ever do. but only thing I can do.
Post 366 IP   flag post
I don't want to brag, but cashiers are always checking me out. power_struggle55 private msg quote post Address this user
yeah despite their costumer service is a joke, sent an email asking for an update. i know could take weeks for a response if Im lucky but best I can do besides wait
Post 367 IP   flag post
Collector Jgwalters100 private msg quote post Address this user
It's hard because I like a lot about this company compared to cgc. However I sent in 6 moderns mid November and they are being sent back now. I don't get it. It's so much faster and easier. I keep feeling this may be the zune versus ipod.
Post 368 IP   flag post
Collector LotsaSequel private msg quote post Address this user
Quote:
Originally Posted by power_struggle55
i know. like do they pick a random submission order from piles? is it based on the more you got the more priority.

I just want my Mighty Morphin Power Rangers #9 villain virgin cover graded and returned. at this rate wont be surprised if my submissions from june (again convention) will be just as long...or even be done faster.

Im thinking of just emailing them to ask for an update. only thing I can do. yes they might take weeks to respond if they ever do. but only thing I can do.


I don’t think they give priority to bigger orders because my 109 book submission from
November has been in grading for like 2 months and no movement. Yet I see people who submitted after me getting their books back. I honestly think cbcs lost my order and just refuses to admit it. I’ve asked several times and get no response and Darryl Hayden on the Facebook cbcs page has had me repeatedly send him my submission # and he just ghosts me over and over. I honestly don’t know what to do. Do I need to get an attorney to send them a nasty gram and get their attention? Going to their booths at cons does no good because they’re not even actual cbcs employees they’re just hired staff specifically for shows. This is outright ridiculous. I’ve never wanted to see a company fail as bad as I want to see this one fail with how terribly they treat paying customers and our books. Do they seriously have so little pride in themselves and their work that they just don’t care?
Post 369 IP   flag post
I blame the forum gremlins. figment private msg quote post Address this user
One order, eight Modern books, one book with VSP.

Received: 1/28/22, Processing: 2/2/22, Grading: 12/14/22, Labels: 12/19/22, Production: 12/20/22
Post 370 IP   flag post
I hear their hourly rate is outrageous! sportshort private msg quote post Address this user
Quote:
Originally Posted by figment
One order, eight Modern books, one book with VSP.

Received: 1/28/22, Processing: 2/2/22, Grading: 12/14/22, Labels: 12/19/22, Production: 12/20/22


That's good to hear, and this statement is not meant to bring you down in any way. But what about a couple of forum members that have been waiting for well over a year with no movement on their orders? Nor have they had any responses to their multiple inquiries. What the...?
Post 371 IP   flag post
I hear their hourly rate is outrageous! sportshort private msg quote post Address this user
I'm into my order, 8 months. I knew it would be at least a year before I see my books. But with each new "where are my books" or "no response from customer service" and of course the new one "CBCS finally responded and asked for info but are now ghosting me", my hopes are dashed, a little bit more, that I will not receive my books by the year mark. Mind you, I would rather wait longer if that meant that others with older submissions would get their books first. One can dream...
Post 372 IP   flag post
Collector lawguy1977 private msg quote post Address this user
Not trying to rub it in but just advising of my order status to give folks an idea of where their orders are at. For the ones that are at the year mark or more, hopefully they'll be getting news soon.

My February 2022 order with 8 Modern, 2 Consumer, 1 VSP, entered grading today. It was received on February 11, 2022, so that's 312 calendar days to get to the grading stage.
Post 373 IP   flag post
It's chicken Monday. Rush_is_a_band private msg quote post Address this user
I’m really liking these updates!
Dropped 3 books off at a convention in March 2022 that were entered into the system mid April.
Getting closer! 🤠
Post 374 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
Quote:
Originally Posted by dielinfinite
Just got the “In Grading” email for my one book modern order received in March 18th


Now In Production
Post 375 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
Quote:
Originally Posted by dielinfinite
Quote:
Originally Posted by dielinfinite
Just got the “In Grading” email for my one book modern order received in March 18th


Now In Production


Now in Shipping
Post 376 IP   flag post
Collector Silversorrow private msg quote post Address this user
I've had an order in shipping for 2 weeks now. Normally my orders only spend a day or 2 in shipping before being sent out, unusually long this time.
Post 377 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
Quote:
Originally Posted by dielinfinite
Quote:
Originally Posted by dielinfinite
Quote:
Originally Posted by dielinfinite
Just got the “In Grading” email for my one book modern order received in March 18th


Now In Production


Now in Shipping


Order has Shipped
Post 378 IP   flag post
Collector The_IronJedi private msg quote post Address this user
Quote:
Originally Posted by The_IronJedi
17 Modern with pre-screen, one 2-Day Modern and 1 Extended submitted middle of March 2022 in encapsulation.


Received 12/12- total of 273 days or 8 months and 29 days. Unsure if I will submit another batch until TATs come down.
Post 379 IP   flag post
I blame the forum gremlins. figment private msg quote post Address this user
One order, eight Modern books, one book with VSP.

Received: 1/28/22, Processing: 2/2/22, Grading: 12/14/22, Labels: 12/19/22, Production: 12/20/22, Complete: 12/21/22 (326 total days)
Post 380 IP   flag post
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