TRACK YOUR ORDER!!!18488
 The apple sauce and pudding were the best part...
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Bronte private msg quote post Address this user | |
| One thing to consider is that it's possible the tracking is done in conjunction to and not instead of customer service. Different departments often work on different projects. It's not like one person is doing everything. | ||
| Post 26 • IP flag post | ||
 would be nice to have a snugger fit.
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Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by Byrdibyrd So I've been following the thread and finally decided to check mine. Dashboard = "received" (they already charged me. I know this because they charged me too much). Tracker = "invoicing" I guess I'm just trying to see this nice improvement. They are sitting, in line, waiting to be graded. Both the dashboard and tracker are equally vague. Not complaining, nor do I usually check the status of my orders, just trying to find the value. Maybe I'm missing something. And not to be negative, I think a better tracker would be for CS. Should I write my 9th email asking about the overcharge or is there an indicator stating they are scheduled to reply on a certain date in the future? |
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| Post 27 • IP flag post | ||
 Collector
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Batman79 private msg quote post Address this user | |
| My buddy is getting all his CGC books back in record time. 3 orders back to my 1 order dropped off at Baltimore LAST YEAR! There was no pressing on my order. Even got my 3rd party order from CGC back WAY long ago. I imagine old people "$&# faster. | ||
| Post 28 • IP flag post | ||
 Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
| Sigh.... if you have nothing good to say then say nothing at all.... soooo...nothing for me to say I guess... | ||
| Post 29 • IP flag post | ||
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Collector
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Batman79 private msg quote post Address this user | |
| Sorry about being negative. The new tracking tells me nothing that I don't already know about my orders. They have my money and I vaguely remember owning the books I submitted at this point. 2 year turnaround is going to cripple submissions. I kindly sent an email as I was concerned about my books. Never received a response. The other company gets my money in Baltimore this year via default. | ||
| Post 30 • IP flag post | ||
 The Fifth Golden Girl
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sborock private msg quote post Address this user | |
| I suggested the Dominos type tracker a bunch of times and it fell on deaf ears. This is a move in the right direction, even if a small one. | ||
| Post 31 • IP flag post | ||
 I blame the forum gremlins.
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figment private msg quote post Address this user | |
| Quality Check Please - These images do not match!! Pressing does not come after grading! From the "Print Invoice"  From the "Tracker"  And for the record I am neither asking a question nor complaining, only pointing out what seems confusing to me. |
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| Post 32 • IP flag post | ||
 I don't want to brag, but cashiers are always checking me out.
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power_struggle55 private msg quote post Address this user | |
Quote:Originally Posted by Batman79 yeah. I think it should have more stages. like..."getting ready to be verified" "verified" "on grading table" "being graded" "graded", etc |
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| Post 33 • IP flag post | ||
 Where's his Bat-package?
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Byrdibyrd private msg quote post Address this user | |
| @figment You're right. That makes it look like things happen in a very wrong order. |
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| Post 34 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by KatKomics edit - will hold my thoughts again - to be sure they were nothing good |
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| Post 35 • IP flag post | ||
 If I could, I would. I swear.
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DrWatson private msg quote post Address this user | |
Quote:Originally Posted by KatKomics Because the same people who are employed in web development are the same people who are actually grading and encapsulating comic books.  |
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| Post 36 • IP flag post | ||
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Where's his Bat-package?
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Byrdibyrd private msg quote post Address this user | |
Quote:Originally Posted by DrWatson Adding an online feature that improves status updates should not, in any way, impact grading/pressing/etc. Also, the giant litany of complaints that follow any type of change, be it positive or negative, is not helpful. If they were to improve the TATs by, say, four weeks, would they get folks acknowledging it's a step in the right direction and a few smiles  or would it just be a lot of THAT'S NOT GOOD ENOUGH!!!!! YOU SUUUUUUCK!!! Would that make anyone want to spend time and money on improvements if that's the response they get to look forward to? Obviously, it's not all unicorns & rainbows, and there needs to be A LOT of improvement (A LOT), but let's not greet moves in the direction of that improvement with contempt and derision. |
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| Post 37 • IP flag post | ||
 being an ass and being a clown are two very different things.
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HAmistoso private msg quote post Address this user | |
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| Post 38 • IP flag post | ||
 I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by figment You are correct, Pressing comes before Grading. This would indicate to me that the Print Invoice has not been updated and the Tracker is correct. |
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| Post 39 • IP flag post | ||
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Where's his Bat-package?
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Byrdibyrd private msg quote post Address this user | |
Quote:Originally Posted by GAC Exactly. That's why I think the tracker is kinda nifty. No more waiting on data entry. |
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| Post 40 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by DrWatson time and effort are different- if your ship is sinking and you decide to paint the railings that is time and effort better spend somewhere else -no disrespect to the painters - it's the people in charge who directed them to those actions - it speaks to a mindset whatever... it's a frustrating and un-enjoyable experience, the product is top of the line but other factors are driving me away, and sure...'pandemic'...but at some point that can't be the response anymore...aaaannnnddd I did remove my post before anyone had commented because I thought better of it, at least when I refreshed on my computer, but again..whatever, I suppose once things are out there they are out there |
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| Post 41 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by Byrdibyrd or...alternatively....neither is correct as there are not enough corresponding stages reflected in the tracker i.e. is pressing part of the verification & grading 'bucket', cause it's not part of invoicing or the last stage been a while since I checked (cause its not my job) but pretty sure there is still information on different pages/forms giving information that contradicts info on other pages/forms (from the last update months and months ago) |
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| Post 42 • IP flag post | ||
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I blame the forum gremlins.
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figment private msg quote post Address this user | |
Quote:Originally Posted by GAC That's the hope, but given this order was received in January of this year it would almost be beyond belief that they were already through pressing. |
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| Post 43 • IP flag post | ||
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I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by KatKomics By default, wouldn't it have to be in that bucket? |
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| Post 44 • IP flag post | ||
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I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by figment That's a @Ricketts question. |
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| Post 45 • IP flag post | ||
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Where's his Bat-package?
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Byrdibyrd private msg quote post Address this user | |
Quote:Originally Posted by KatKomics It's the magic of the internet. A curse we all must endure.  |
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| Post 46 • IP flag post | ||
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would be nice to have a snugger fit.
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Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by sborock Well, that would have been a worthwhile feature. And for what it's worth.. I'm with you.  |
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| Post 47 • IP flag post | ||
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If I could, I would. I swear.
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DrWatson private msg quote post Address this user | |
Quote:Originally Posted by Byrdibyrd Nothing will ever reduce complaints where grading companies are concerned. Even if they had customer's books back in 24 hours, they would complain that they were graded too quickly and therefore must be graded incorrectly. I can hear it now, "For the cost of grading, they should have looked at it longer than that. It's just a rush job to get your money." |
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| Post 48 • IP flag post | ||
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I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by DrWatson 100% correct |
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| Post 49 • IP flag post | ||
 Collector
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KaptainKia private msg quote post Address this user | |
Quote:Originally Posted by KatKomics There is the main problem. There are no breakdowns to each of these 4 tracking steps. If we go by the listed steps then everyone's books are being "verified and graded" after they receive the books and invoice them. But there are MANY steps that may come before that. It's like asking for the date of an event and replying "During the Holidays". Well, that doesn't tell us anything. It would be nice if CBCS would actually provide detailed explanations of just what each of the four "Buckets" consist of, but that would not be convenient for them. Leaving it vague and uncertain is possibly just a quick fix to alleviate the pressure that Customer Service is under. They can always just reply to status inquiries with "Please check our new Tracking feature" and leave it at that. With everyone just guessing at what each step incorporates, and claiming one way or the other is "More Accurate", then it get us all nowhere. There is no concrete evidence(as of this moment) to state that the new tracking is accurate. In fact there is more evidence to support that it is "misleading" just because they have NOT incorporated so many other steps in the process. As I said before, it's a nice idea down the road if it gets more accurate. But for now just please focus on providing better Customer Service and Production. It's just not right that someone has sent 9 emails about a billing error and NO ONE has responded. As well as the myriad of other issues seen posted here that could be quickly resolved if they had better customer service. |
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| Post 50 • IP flag post | ||
 If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
| I understand that people want to know where their books are, but I don't understand the obsession with tracking a weeks/months-long process. If you send even, say, 50 books, how long do you think they're actually in front of graders? A few hours? The whole rest of the time your order is "sitting somewhere". That's the status. Your order is sitting somewhere for the vast majority of the TAT regardless of the TAT. The Dominos timer works because it's a short, pretty much constantly-going process. You've got a pretty good chance of seeing some change even if you look every few minutes. The comics aren't going anywhere even if you use Express. I think what people would actually want is a timer. "Your order should be in front of graders in X days". I bet people would go for that. |
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| Post 51 • IP flag post | ||
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would be nice to have a snugger fit.
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Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by xkonk Bingo. And no, I'm not against it, I just don't see the value in it. If we wanted to be reminded that our books are just sitting somewhere, we had the dashboard. |
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| Post 52 • IP flag post | ||
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being an ass and being a clown are two very different things.
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HAmistoso private msg quote post Address this user | |
| Maybe version 2.0 will include a grading/pressing room livestream? That may alleviate some of these ongoing concerns... | ||
| Post 53 • IP flag post | ||
 SpongeBob Comics #1 sells for $991!
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Joosh private msg quote post Address this user | |
| I learned that my modern no press from October is graded. Sweet. Now my order with press… perhaps best seen as part of my well diversified retirement plan. | ||
| Post 54 • IP flag post | ||
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Where's his Bat-package?
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Byrdibyrd private msg quote post Address this user | |
Quote:Originally Posted by Joosh Don't forget the added health benefits. This is how you keep your blood pressure down and avoid an ulcer.  |
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| Post 55 • IP flag post | ||
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