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Anyone see this oopsie from CBCS?18438

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would be nice to have a snugger fit.

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Sigur_Ros private msg quote post Address this user

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Quote:

Originally Posted by etapi65
I just hope there is a Teen Titans with the FF nverified label somewhere in this same order. If not, labels got switched between different orders. That's a much bigger issue.

There is. It's in the 2nd photo.

Quote:

Originally Posted by etapi65
Since we're all aware of the CS issues at CBCS I think we'd be jumping the gun to assume this customer didn't attempt to reach-out to CBCS prior to this posting.

He stated he had been trying and is frustrated at getting no response.

2 years ago

The apple sauce and pudding were the best part... 36.56K	36.56K Bronte private msg quote post Address this user	plus 1 plus 1 plus 1 8
	When labels are accidentally switched in an order it makes me wonder what happens when an order has multiple entries of the same book. For example I tend to buy multiples of a book I think will be key. How do I know they didn't swap the 9.6 and 9.8 books labels?
	2 years ago	Post 27 • IP flag post

If I could, I would. I swear. 48.69K	48.69K DrWatson private msg quote post Address this user	plus 1 plus 1 plus 1 9
	@Bronte Bluntly put, no one really knows anything about what happens to their books on their encapsulation journey. Sending books off to be graded requires enough faith and trust to make an Apostle blush.
	2 years ago	Post 28 • IP flag post

Why just the women? I like bears. 2.99K	2.99K Gaard private msg quote post Address this user	plus 1 plus 1 plus 1 1
	@Bronte That is a very real concern. Nothing we can do about it, unfortunately. On a somewhat related note... Does anybody here know the procedure for matching the label to the book? In other words, once the grader is done grading the book and passes it off to encapsulation, how do they know what grade the book gets? Do the graders enter it into a computer ... or lay a piece of paper on top of the book? What I'm getting at is, is there something physical (print out, badge, a simple note) that is physically attached/with the comic to tell whoever prints out the label what grade to give it? Maybe it's color-coded tray that the comic sit in?
	2 years ago	Post 29 • IP flag post

PLOD 2.6K	2.6K theCapraAegagrus private msg quote post Address this user	plus 1 plus 1 plus 1 1
	Quote: Originally Posted by Bronte When labels are accidentally switched in an order it makes me wonder what happens when an order has multiple entries of the same book. For example I tend to buy multiples of a book I think will be key. How do I know they didn't swap the 9.6 and 9.8 books labels? This definitely has happened. I have seen a thread or two before in which someone complained that the NM was labeled 8.0, and vice-versa. With the margin you used as an example, would we even be able to tell?
	2 years ago	Post 30 • IP flag post

Collector 432	432 Travis private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Unacceptable
	2 years ago	Post 31 • IP flag post

Collector 4.06K	4.06K etapi65 private msg quote post Address this user	plus 1 plus 1 plus 1 1
	Quote: Originally Posted by Sigur_Ros There is. It's in the 2nd photo. Didn't even see the scroll arrow.
	2 years ago	Post 32 • IP flag post

The apple sauce and pudding were the best part... 36.56K	36.56K Bronte private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Quote: Originally Posted by theCapraAegagrus Quote: Originally Posted by Bronte When labels are accidentally switched in an order it makes me wonder what happens when an order has multiple entries of the same book. For example I tend to buy multiples of a book I think will be key. How do I know they didn't swap the 9.6 and 9.8 books labels? This definitely has happened. I have seen a thread or two before in which someone complained that the NM was labeled 8.0, and vice-versa. With the margin you used as an example, would we even be able to tell? The margin I used was a close example. But how about a real world example of 4 exile 3 books that came back 9.2 and 9.8 range. The game edition variant. The 9.8 commands a pretty penny compared to the 9.2. Unfortunately I trust blindly in the system and sent off the 9.2 to be sold and hope they got it right. What real choice do I have? My word against theirs?
	2 years ago	Post 33 • IP flag post

If the viagra is working you should be well over a 9.8. 17.58K	17.58K xkonk private msg quote post Address this user	plus 1 plus 1 plus 1 5
	@Bronte going back a few years, I was going to send in multiples of the same book and wanted to know if I could keep them straight. I emailed customer service to ask if I could put a sticky note on the bags, copy A, copy B, copy C. Nothing fancy. CS wrote back (cue "CS responded!?!?" folks) that when the books go to the graders, they aren't marked or labeled in any way that would tell the graders something about the book. Just whatever order tracking thing CBCS does themselves. But what they recommended was to take pictures of any flaws or distinguishing marks on the books so I could try to line them up when I got them back. Seems like a reasonable idea unless your books are literally identical.
	2 years ago	Post 34 • IP flag post

would be nice to have a snugger fit. 3.91K	3.91K Sigur_Ros private msg quote post Address this user	plus 1 plus 1 plus 1 2
	Quote: Originally Posted by xkonk @Bronte going back a few years, I was going to send in multiples of the same book and wanted to know if I could keep them straight. I emailed customer service to ask if I could put a sticky note on the bags, copy A, copy B, copy C. Nothing fancy. CS wrote back (cue "CS responded!?!?" folks) that when the books go to the graders, they aren't marked or labeled in any way that would tell the graders something about the book. Just whatever order tracking thing CBCS does themselves. But what they recommended was to take pictures of any flaws or distinguishing marks on the books so I could try to line them up when I got them back. Seems like a reasonable idea unless your books are literally identical. I think most people with concerns over trust already take pictures. This does nothing to keep them from coming back with incorrect labels though. Also... CS responded?!
	2 years ago	Post 35 • IP flag post

The apple sauce and pudding were the best part... 36.56K	36.56K Bronte private msg quote post Address this user	plus 1 plus 1 plus 1 3
	@xkonk I suppose I could take pictures of every book and pray I can spot difference, but to be honest that's what I am paying for. I know my opinion is sh@t compared to most and I won't even venture to guess on a books grade in general. Another problem is I buy in multiples so in theory the modern books are from the same print run and chances are we're printed in succession to each other. If there is a difference I'm thinking it's going to be hard to tell, when they were printed so close together.
	2 years ago	Post 36 • IP flag post

Have I told you about the time I dropped off 3,000 comics at SDCC? 14.84K	14.84K Scifinator private msg quote post Address this user	plus 1 plus 1 plus 1 6
	Quote: Originally Posted by EbayMafia Quote: Originally Posted by IronMan Labels getting switched happens at CGC too. You can easily find them for sale on eBay. Just search in comics on CGC label error. Wrong books listed on the label, reprints labeled as originals, Signature series labels on books that were not signed. Shit happens. Occasionally I buy books just because the labeling error makes me laugh. Quote: Originally Posted by flanders There's also a where was the quality control at CGC post up on the CGC chat boards that makes you question if QC even exists or if illiterate robots are doing all the work. For either company, these are human mistakes that are bound to happen from time to time. Not a sign of some systemic flaw in the process. I have an issue with customers use social media to make a big deal of things that could be resolved privately. If I ran either company, I would ban those folks from future submissions. Nobody needs customers like that. Finally going to chime in on this. I completely agree with @eBayMafia on this. Fact is, it has happened to me. In the over 3k comics that I dropped off at SDCC in 2019 (Have I told you about that time?) i had three separate pairs of comics from various submissions, that had swapped labels. Did I find it necessary to berate the company for the errors? No. Did I send an email and forward the comics back to them and request get credit for the shipping? Yes. Did CBCS give me a hard time or make me jump through hoops? No. $#!+ happened and they took care of it.
	2 years ago	Post 37 • IP flag post

I blame the forum gremlins. 17.36K	17.36K figment private msg quote post Address this user	plus 1 plus 1 plus 1 1
	The only real problem I've had with CBCS is that in one of my orders one of the books didn't go through the sonic weld process. When I got it home and took it out of the bag the two pieces of the case came apart in my hands and I nearly dropped the book. Being local, I took it back up there (the old location) and they fixed it in about two minutes. I know somebody got an earful about not following process, but it's a manufacturing line and oops happens.
	2 years ago	Post 38 • IP flag post

Why just the women? I like bears. 2.99K	2.99K Gaard private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Quote: Originally Posted by Scifinator Quote: Originally Posted by EbayMafia Quote: Originally Posted by IronMan Labels getting switched happens at CGC too. You can easily find them for sale on eBay. Just search in comics on CGC label error. Wrong books listed on the label, reprints labeled as originals, Signature series labels on books that were not signed. Shit happens. Occasionally I buy books just because the labeling error makes me laugh. Quote: Originally Posted by flanders There's also a where was the quality control at CGC post up on the CGC chat boards that makes you question if QC even exists or if illiterate robots are doing all the work. For either company, these are human mistakes that are bound to happen from time to time. Not a sign of some systemic flaw in the process. I have an issue with customers use social media to make a big deal of things that could be resolved privately. If I ran either company, I would ban those folks from future submissions. Nobody needs customers like that. Finally going to chime in on this. I completely agree with @eBayMafia on this. Fact is, it has happened to me. In the over 3k comics that I dropped off at SDCC in 2019 (Have I told you about that time?) i had three separate pairs of comics from various submissions, that had swapped labels. Did I find it necessary to berate the company for the errors? No. Did I send an email and forward the comics back to them and request get credit for the shipping? Yes. Did CBCS give me a hard time or make me jump through hoops? No. $#!+ happened and they took care of it. I don't know you at all, but I'm going to go ahead and assume that you probably would've felt differently if the ratio was a little different than 6/3000.
	2 years ago	Post 39 • IP flag post

If the viagra is working you should be well over a 9.8. 17.58K	17.58K xkonk private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Quote: Originally Posted by Sigur_Ros Quote: Originally Posted by xkonk @Bronte going back a few years, I was going to send in multiples of the same book and wanted to know if I could keep them straight. I emailed customer service to ask if I could put a sticky note on the bags, copy A, copy B, copy C. Nothing fancy. CS wrote back (cue "CS responded!?!?" folks) that when the books go to the graders, they aren't marked or labeled in any way that would tell the graders something about the book. Just whatever order tracking thing CBCS does themselves. But what they recommended was to take pictures of any flaws or distinguishing marks on the books so I could try to line them up when I got them back. Seems like a reasonable idea unless your books are literally identical. I think most people with concerns over trust already take pictures. This does nothing to keep them from coming back with incorrect labels though. Also... CS responded?! The point wasn't about labels per se, it was about Bronte being able to tell his books apart. But yeah, probably a good practice to take pictures of your books before you send.
	2 years ago	Post 40 • IP flag post

If the viagra is working you should be well over a 9.8. 17.58K	17.58K xkonk private msg quote post Address this user	plus 1 plus 1 plus 1 5
	Quote: Originally Posted by Bronte @xkonk I suppose I could take pictures of every book and pray I can spot difference, but to be honest that's what I am paying for. I know my opinion is sh@t compared to most and I won't even venture to guess on a books grade in general. Another problem is I buy in multiples so in theory the modern books are from the same print run and chances are we're printed in succession to each other. If there is a difference I'm thinking it's going to be hard to tell, when they were printed so close together. I get you. Just saying, that's what was recommended to me. If you're sending a bunch of 9.8s maybe nothing shows up in the pictures, but if one comes back 9.8 and another 9.2 I think chances are good you can find the bend or spine ticks or whatever that cause the difference.
	2 years ago	Post 41 • IP flag post

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