Three orders in grading, one about 2months, will i see my books soon?? | CBCS Comics

would be nice to have a snugger fit. 3.91K	3.91K Sigur_Ros private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Quote: Originally Posted by DrWatson Quote: Originally Posted by figment CBCS customer service person sits down to their desk in the morning and opens up e-mail. "You have 234,792 new messages." CBCS customer service person bangs head with keyboard, gets up from their desk to grab a broom, and starts sweeping the floor. Exactly. They have to check all the emails, so sending twenty emails a day asking about your ONE book submission from three days ago really doesn't help to unclog the "paper" jam. I get that, but I'm more concerned with them answering emails asking why I'm being charged more than I should be. They tried to answer that in the reply they sent a month ago but they are confused. I let them know this and I clarified the question in the next 4 emails I sent (so far), over the last 3 weeks. Including screenshots because I'm not 100% convinced they understand the words I type. As I've told people ever since I started dealing with their CS... CBCS puts out a good product, just hope like hell you never have questions. I used to think DF had the worst CS in the business, but that's only because CBCS does eventually try to respond, it seems. But then I realized, DF doesn't have a forum where staff comes to talk about comics while seeing, but completely ignoring, peoples' questions and problems. CBCS is definitely the worst.
	2 years ago	Post 7 • IP flag post

Quote:

Originally Posted by DrWatson
Quote:
Originally Posted by figment
CBCS customer service person sits down to their desk in the morning and opens up e-mail.

"You have 234,792 new messages."

CBCS customer service person bangs head with keyboard, gets up from their desk to grab a broom, and starts sweeping the floor.

Exactly. They have to check all the emails, so sending twenty emails a day asking about your ONE book submission from three days ago really doesn't help to unclog the "paper" jam.

This is pretty much what I figure. I've only sent emails when I had a return, a billing question, and a dashboard update issue that needed to be addressed. While it's tempting to ask "where are my books in the process because submission XYZ has been parked in '_fill-in-the-blank_' for 6 months" I've been restraining myself because of this exact reason. That being said, my frustration is very real, and it would be grand if things could start getting better one of these days.

Collector 21	21 myxzeus70 private msg quote post Address this user	plus 1 plus 1 plus 1 4
	Those three orders gave me h o pe when i got the notice that they were in grading. But come on two freakin months!!! I have a submission from last years NYCC that still is just received!! No pressing, just need grades and slabs on this one, ridiculous. Really, done after these last submissions come back. No need for this tension within our hobby that used to be fun. I would like someone to reply to my MANY emails and messages that my received order is still there, "not lost"
	2 years ago	Post 1 • IP flag post

Where's his Bat-package? 24.74K	24.74K Byrdibyrd private msg quote post Address this user	plus 1 plus 1 plus 1 3
	I have a submission that has been in 'grading' for many months and I'm frustrated, too. Even according to the insane TATs, I should have had those books in-hand by now, and yet I still have encapsulation and shipping to contend with. It's not okay and neither is the unresponsive CS, but it's the result of the massive glut of submissions that poured in thanks to our hobby suddenly hitting the mainstream due to successful/popular movies. It's just the way it is for a while, though I'll admit I'm hoping it won't be much longer because this is, as you said, ridiculous.
	2 years ago	Post 2 • IP flag post

I blame the forum gremlins. 17.39K	17.39K figment private msg quote post Address this user	plus 1 plus 1 plus 1 9
	CBCS customer service person sits down to their desk in the morning and opens up e-mail. "You have 234,792 new messages." CBCS customer service person bangs head with keyboard, gets up from their desk to grab a broom, and starts sweeping the floor.
	2 years ago	Post 4 • IP flag post

I don't want to brag, but cashiers are always checking me out. 5.99K	5.99K power_struggle55 private msg quote post Address this user	plus 1 plus 1 plus 1 3
	Quote: Originally Posted by figment CBCS customer service person sits down to their desk in the morning and opens up e-mail. "You have 234,792 new messages." CBCS customer service person bangs head with keyboard, gets up from their desk to grab a broom, and starts sweeping the floor. yeah but how many of those would be from indivduals and for stuff like "its been 2 months since when i submitted. when will you do it"
	2 years ago	Post 5 • IP flag post

If I could, I would. I swear. 48.77K	48.77K DrWatson private msg quote post Address this user	plus 1 plus 1 plus 1 3
	Quote: Originally Posted by figment CBCS customer service person sits down to their desk in the morning and opens up e-mail. "You have 234,792 new messages." CBCS customer service person bangs head with keyboard, gets up from their desk to grab a broom, and starts sweeping the floor. Exactly. They have to check all the emails, so sending twenty emails a day asking about your ONE book submission from three days ago really doesn't help to unclog the "paper" jam.
	2 years ago	Post 6 • IP flag post

Three orders in grading, one about 2months, will i see my books soon??18357