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CBCS Official Statement18276

CBCS Social Media Specialist J.Haas private msg quote post Address this user
At CBCS we value integrity, and it has been a cornerstone of our company from the beginning. We’re launching a full investigation into what appears to be misplaced orders. We deeply apologize to the customers impacted, and we're going to do everything we can to understand what happened, make things right, and make sure nothing like this ever happens again
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Collector Silentstrider private msg quote post Address this user
Oh boy, here we go….
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Collector Rinova private msg quote post Address this user
This ever happen to anyone else who just moved... things getting lost?
Post 3 IP   flag post
Collector radd76 private msg quote post Address this user
@Rinova the orders were sent in July 2021- and being unable to find the books started before the move- just FYI- like as in they never went to grading and all the steps-
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The apple sauce and pudding were the best part... Bronte private msg quote post Address this user
I'm glad they decided to post here and not just Instagram. Or whatever the cool kids use these days.....
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Collector Herkzy private msg quote post Address this user
I’m all accounted for, thank you very much
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Collector Zombie_Head private msg quote post Address this user
At least they will make it right.

Way to go CBCS for making this statement.
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Suck it up, buttercup!! KatKomics private msg quote post Address this user
I don't know...recent events do not leave me with warm and fuzzy feelings about doing future business with CBCS.

Rumors of CBCS changing their name also makes me want to start grading again with a more stable name in the industry
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Have I told you about the time I dropped off 3,000 comics at SDCC? Scifinator private msg quote post Address this user
Quote:
Originally Posted by KatKomics
I don't know...recent events do not leave me with warm and fuzzy feelings about doing future business with CBCS.

Rumors of CBCS changing their name also makes me want to start grading again with a more stable name in the industry


@KatKomics - Word I was getting from a high ranking CBCS person is that a name change was not on the table, but, if those comics are not located and if there are others, I can see name change then potentially being on the table to disassociate a tarnished name. I really hope those comics are located in short order for everybody's sake.
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You can't get good wood on the ball every time. HotKeyComics private msg quote post Address this user
I give credit where it's due and this is a better response than just coming out and saying they stand by what happened.

What I am most interested in is their "make things right" part if they are unable to locate them. That will be a big indicator to me of how serious they take this.
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Collector Rafel private msg quote post Address this user
Quote:
Originally Posted by J.Haas
At CBCS we value integrity, and it has been a cornerstone of our company from the beginning. We’re launching a full investigation into what appears to be misplaced orders. We deeply apologize to the customers impacted, and we're going to do everything we can to understand what happened, make things right, and make sure nothing like this ever happens again


How will we know who's order(s) were "misplaced"? Will/did CBCS let those know?
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Collector Zombie_Head private msg quote post Address this user
I think everyone is over reacting about this. They already took blame and stated they will make it right and I believe CBCS.

That’s all anyone can do. Yea I would be upset but I would understand that they are doing everything they can to make it right.

CBCS is still a better company than CGC will ever be. CBCS has integrity and that goes a long way unlike CGC.

I’m getting ready to send in more books this doesn’t bother me at all. I still trust CBCS because if they loose any of my books I know they will do everything they can to fix it or make it right.

I’m not doubting or losing any trust in CBCS. Keep on grading!!!!
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Collector comicsforme private msg quote post Address this user
When I was paying one of my orders in July one of my order (July) showed grading then it went back to prosseing.Thats scary and still no one can answer my calls.Hope they are not lost.
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It was a one trick pony show but always hilarious. GAC private msg quote post Address this user
Quote:
Originally Posted by Scifinator
Quote:
Originally Posted by KatKomics
I don't know...recent events do not leave me with warm and fuzzy feelings about doing future business with CBCS.

Rumors of CBCS changing their name also makes me want to start grading again with a more stable name in the industry


@KatKomics - Word I was getting from a high ranking CBCS person is that a name change was not on the table, but, if those comics are not located and if there are others, I can see name change then potentially being on the table to disassociate a tarnished name. I really hope those comics are located in short order for everybody's sake.


I have not heard of a potential name change. Is there anything more to add other than this is rumored?
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Feel free to use my post as a checklist. multi007 private msg quote post Address this user
Thanks for the update.


I truly hope the books "lost" are not of significant value.. ie. golden age keys
Post 15 IP   flag post
Collector SpiderTim private msg quote post Address this user
Lost books? I really, really hope they are not mine they have a personal significance as they are some of the earliest I got when I started collecting 30 years ago.
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Collector Joosh private msg quote post Address this user
Is there a way of finding out if my books are amongst the lost? Is it a “we’ll call you” scenario?
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Collector SpiderTim private msg quote post Address this user
@Joosh sit tight if you are expecting them to call you.
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would be nice to have a snugger fit. Sigur_Ros private msg quote post Address this user
Taking a beating on IG.
People seem way more upset that they can't get customer service than they are over lost books. After all these years, that might be a good candidate for a statement.

In fact...since customer service clearly isn't doing anything, maybe they can go appease some of them.
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It was a one trick pony show but always hilarious. GAC private msg quote post Address this user
Quote:
Originally Posted by GAC
Quote:
Originally Posted by Scifinator
Quote:
Originally Posted by KatKomics
I don't know...recent events do not leave me with warm and fuzzy feelings about doing future business with CBCS.

Rumors of CBCS changing their name also makes me want to start grading again with a more stable name in the industry


@KatKomics - Word I was getting from a high ranking CBCS person is that a name change was not on the table, but, if those comics are not located and if there are others, I can see name change then potentially being on the table to disassociate a tarnished name. I really hope those comics are located in short order for everybody's sake.


I have not heard of a potential name change. Is there anything more to add other than this is rumored?


Just saw the youtube video....Beckett/CBCS then just Beckett.
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Collector Rioski private msg quote post Address this user
is that everyones answer? when you screw something up sooooo bad, you just change the name of company? its not gonna matter about the name change if people stop getting their comics graded. this whole buisness if built on trust and reputation.
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Collector poka private msg quote post Address this user
Quote:
Originally Posted by Rinova
This ever happen to anyone else who just moved... things getting lost?


From what I understand (but i could be wrong) - the issue is not relating to the move but what happend during Covid. It would appear that CBCS started sending orders from their office to some of their staff’s personal home to catch up with a backlog to register the books after which they would be shipped back to CBCS. Would appear some books were misplaced/lost as part of this process, if this is true as described
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Collector Screennamie private msg quote post Address this user
For those that don't have Instagram. What we're the dates of submissions or any specifics of when things were lost? I had submitted at a con in April.
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Have I told you about the time I dropped off 3,000 comics at SDCC? Scifinator private msg quote post Address this user
@Screennamie July 2021
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If the viagra is working you should be well over a 9.8. xkonk private msg quote post Address this user
My understanding was that the only lost orders were from Clan McDonald submissions but I'm sure lots of people with slow orders will start saying theirs are missing.
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The apple sauce and pudding were the best part... Bronte private msg quote post Address this user
I didn't go read tbem but the obe you tube guy comics investing said his comments section said there were others with missing books
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Collector Rush_is_a_band private msg quote post Address this user
I normally would react with snark, but this actually really sucks for the people impacted.

As it stands, this statement does nothing but make me nervous.

Who was impacted?
When were the missing books submitted?
What will be done to make this right?
How will we know our books are accounted for?

Will we ever get answers to any of these questions?

I judge an organization based on how they perform in bad situations. CBCS is officially on the clock.

Honesty, ownership, and transparency are key. The statement helps with the ownership part so far.
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Collector radd76 private msg quote post Address this user
@KatKomics maybe just fuzzies with no warm. Definitely no warm.
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Collector radd76 private msg quote post Address this user
Quote:
Originally Posted by KatKomics
I don't know...recent events do not leave me with warm and fuzzy feelings about doing future business with CBCS.

Rumors of CBCS changing their name also makes me want to start grading again with a more stable name in the industry


Maybe just fuzzies with no warm… Definitely no warm.
Post 29 IP   flag post
Feel free to use my post as a checklist. multi007 private msg quote post Address this user
Quote:
Originally Posted by Rush_is_a_band
I normally would react with snark, but this actually really sucks for the people impacted.

As it stands, this statement does nothing but make me nervous.

Who was impacted?
When were the missing books submitted?
What will be done to make this right?
How will we know our books are accounted for?

Will we ever get answers to any of these questions?

I judge an organization based on how they perform in bad situations. CBCS is officially on the clock.

Honesty, ownership, and transparency are key. The statement helps with the ownership part so far.


Its definitely worrisome. But if they said they will make things right, you can expect compensation for lost books based on market value. Key word is "expect". No guarantees...
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