Comics sent back ungraded but charged17856
 Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by Sigur_Ros And after that, where are the other 99,000,000? |
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| Post 76 • IP flag post | ||
 would be nice to have a snugger fit.
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Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by Frontier2Xterra Bingo. It's ridiculous to claim you should ignore CS phone numbers and search for forums instead. The only people who say that are fanatics/apologists of a company who constantly make excuses. |
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| Post 77 • IP flag post | ||
 Collector
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Grayson2020 private msg quote post Address this user | |
The point is that if this has to go further than it has to Im using the online influence I have to make sure this company gets put on blast for stealing. I have a voice. A larger one then the average. And I’ll make sure I use that voice to help this not happen to anyone else. I’m a customer. A paying customer. A loyal paying customer. It’s not ok to be bullied and have to eat 200.00 (or any amount) large corporations have to be held accountable. It’s the nature of business. But they graded my comics. They have the grade and notes up. They charged me. And I got my books sent back to me like nothing happened. @ebaymafia i meant to say over 1million not 100 million. I added an extra 0 sorry. Still I have over 100k followers on MY work alone. As I stated I work for (writer, photographer, contributor) a large tattoo magazine publishing company tattoo media ink has over 1 million between Facebook Instagram Reddit and other social media platforms. I hope that clears up any confusion. Sorry if it seemed I was exaggerating my numbers  |
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| Post 78 • IP flag post | ||
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Collector
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Grayson2020 private msg quote post Address this user | |
@ebaymafia and before anyone gets riled up it’s 3am as Im typing this and I’m fully aware that I should have said I added two 0’s I’m aware I only said I added one but I added two. I get it. It’s late and it’s a typo. Although none of that is the point but I get how people go crazy if one thing in a message is off. they lose it. Point is. I have been done wrong by a company I trusted. I’m being ignored after they took my money. I’m giving them a chance to make this right due to my past love and loyalty to the company. If not I’m using the influence of a very large social media presence to make this situation very known. That’s it.   |
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| Post 79 • IP flag post | ||
 Why just the women? I like bears.
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Gaard private msg quote post Address this user | |
| A quick aside I'd like to make... If CBCS (or any company, for that matter) requires you to use their message boards to get CS service, they should say that. I'd really like to see the numbers of registered forum users & the numbers of people who use CBCS's grading service. |
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| Post 80 • IP flag post | ||
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would be nice to have a snugger fit.
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Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by EbayMafia Oops. I messed that up. |
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| Post 81 • IP flag post | ||
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would be nice to have a snugger fit.
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Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by Gaard Yes, but they don't. That was just one non-employee making that claim. And we can clearly see the forum customer service is working quite well  |
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| Post 82 • IP flag post | ||
 I had no way of knowing that 9.8 graded copies signed by Adam Hughes weren't what you were looking for.
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drchaos private msg quote post Address this user | |
Quote:Originally Posted by Gaard You guys are missing the point here. We are getting better customer service than those who have not figured out that answers can be found here. Why do you guys not care about this community? |
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| Post 83 • IP flag post | ||
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would be nice to have a snugger fit.
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Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by drchaos I'm not sure what our thoughts on the community have to do with a company's customer service. Also, he clearly received no customer service here either... and he's about to tell his 10,000,000,000(+/-) tattoo followers not to use CBCS for their comic book grading needs. |
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| Post 84 • IP flag post | ||
 It gets old smelling it everytime I go outside my door.
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Nearmint67 private msg quote post Address this user | |
| @drchaos Agreed, although this isn't "Customer Service" department, many questions are answered on our forum every day. Some folks get questions answered and never have to bother with going to CBCS for information. Granted, it would be nice to simply shoot an email to CS and get a response within a day or two and move on. But we are not there yet. So it is good that we have a forum to get most questions answered. https://www.youtube.com/watch?v=d-diB65scQU |
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| Post 85 • IP flag post | ||
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would be nice to have a snugger fit.
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Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by Nearmint67 Aren't you the one who earlier in the thread said they get every question answered by CS.. and within an hour, or something like that? Anyway, we aren't talking getting help from other members like "should I send in the COA?" It's the "why did I get charged for nothing?", or "now that fast pass is gone what are these fast pass vouchers good for?" questions that don't get properly answered by the company. I'd like to think they would try to improve their F rating on BBB. That starts with communication. I'm hopeful Steve Ricketts will take what he's read here and work toward that. I want them to be the go-to. |
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| Post 86 • IP flag post | ||
 Collector
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50AE_DE private msg quote post Address this user | |
| This problem has been on-going since they started grading books. I'm sure they're well aware of the many complaints about being unable to reach anyone from customer service and how frustrating it is for submitters who are worried about their books, but they've made very little progress on having an actual customer service department that addresses the customer's needs. Instead of addressing the concerns, they give their customers false hopes by over-promising and under-delivering. Unfortunately, poor customer service seems to be part of CBCS's business culture. |
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| Post 87 • IP flag post | ||
 Collector
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etapi65 private msg quote post Address this user | |
Quote:Originally Posted by Grayson2020 It's unclear why this thread continues with anyone standing-up for CBCS in this particular instance. This is not the typical "where's my order" "TATs are too long" "my grades are too low" type complaints. The submitter received unslabbed comics back as part of a larger order, but was charged as if they were slabbed. They've provided photos of both the unslabbed comic (returned in a way that could hurt grade) that still has the CBCS bar-code that travels with the submissions as they move through the process and a screenshot of what appears to be their book, listed as an encapsulated 5.5. 2 weeks later (3 weeks since they said they first tried customer service) and having tried every suggestion as to whom to contact, getting 3 responses, but NOT answers from CBCS. There are still no answers, no refunds, no guidance as to what to do next. They owe him money back; he's clearly shown they owe him money, this should not take any time at all to rectify. I'm not making grand/general statements about CBCS; just talking about this particular person's issue in this particular case. It's unclear how this could not be resolved by now. |
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| Post 88 • IP flag post | ||
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It gets old smelling it everytime I go outside my door.
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Nearmint67 private msg quote post Address this user | |
| @Sigur_Ros Yes sir, but because I have success with CS, doesn't mean you will or someone else. I can only tell you what experience I have had. But the fast pass vouchers is an issue. I don't have any, but those who do should be reimbursed on invoices for the value of the voucher at least. Much improvement is still needed in areas is an understatement. And @Grayson2020 issue is rare and should be addressed ASAP. No one should have to go through that. I do believe CBCS will do the right thing, and hopefully soon for his sake to get what he paid for. |
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| Post 89 • IP flag post | ||
 PLOD
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theCapraAegagrus private msg quote post Address this user | |
Quote:Originally Posted by drchaos I'm not sure how/why you're inferring that other people don't care about this particular forum just because CBCS' Customer Service department lacks responsibility at their primary contact points. It's nice that Popeye's has an online customer service department for when the lady behind the counter messes up my order and refuses to take responsibility, but that doesn't excuse the company from having god-awful customer service at the Point of Sale. I hope that analogy sticks the landing for you. |
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| Post 90 • IP flag post | ||
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Collector
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Grayson2020 private msg quote post Address this user | |
| Update. Another week has gone by with no response from CBCS. No confirmation that they received my emai. I’ve been calling all numbers with no response almost every day. My back has advised me to put in a dispute through them. Truly disappointed with this company. | ||
| Post 91 • IP flag post | ||
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Collector
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Grayson2020 private msg quote post Address this user | |
Quote:Originally Posted by Grayson2020 |
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| Post 92 • IP flag post | ||
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Collector
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Grayson2020 private msg quote post Address this user | |
| As of today they have emailed me asking if I would like the Comics store graded they are sending me a return label and they have promised that I will have my Comics back to me within 30 days I will keep everyone on this forum up-to-date to see what happens next | ||
| Post 93 • IP flag post | ||
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Collector
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50AE_DE private msg quote post Address this user | |
| At least you were smart enough to come to the forum to post your concerns. Imagine all of the other submitters out there that didn't do what you did and how they must feel for not being able to get ahold of anyone. I'm glad they finally reached back out to you, but dang, having to wait almost 3 weeks for a response is really sad and frustrating. | ||
| Post 94 • IP flag post | ||
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It gets old smelling it everytime I go outside my door.
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Nearmint67 private msg quote post Address this user | |
| @Grayson2020 Excellent.... | ||
| Post 95 • IP flag post | ||
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Collector
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Grayson2020 private msg quote post Address this user | |
| Hey y’all. As of July 22nd they have received my comics back and the system says processing. More updates as they happen. Thanks for looking. I’m keeping everyone updated step by step so people know what they may expect if this ever happens to them. | ||
| Post 96 • IP flag post | ||
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Collector
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Grayson2020 private msg quote post Address this user | |
| Updates as of today I received an email saying my books are in the grading stage. They seem to be keep the promise of making sure I get them before the 22nd | ||
| Post 97 • IP flag post | ||
 Collector
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Hexigore private msg quote post Address this user | |
Good luck, Grayson. I’m hoping for the best for you.  |
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| Post 98 • IP flag post | ||
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It gets old smelling it everytime I go outside my door.
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Nearmint67 private msg quote post Address this user | |
Quote:Originally Posted by Nearmint67 This |
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| Post 99 • IP flag post | ||
 Collector
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KYDU private msg quote post Address this user | |
| @Grayson2020 What are they doing for the trouble and anxiety you went through?? Refund, credit, apology letter? Also the possible damage to the books if they were “wedged” between slabs and travelling back and forth. Let us know if they receive their initial grades. Just wondering, thanks. |
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| Post 100 • IP flag post | ||
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Collector
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Grayson2020 private msg quote post Address this user | |
| Good questions.I didn’t think of any of that to be honest. Well. I don’t think they’re going to compensate me for any sort of trouble. At least they haven’t said anything. As of today they emailed me and said its just been graded and the books are in the encapsulating stage. Ill for sure keep everyone updated on what happens. Grade and delivery and all. I just got any people to see This and know what to do/expect if something like this happens again. Thanks for reading | ||
| Post 101 • IP flag post | ||
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Collector
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Grayson2020 private msg quote post Address this user | |
| Ok. Got the email that they’re graded slabbed and sent in the mail. I’ll be getting them by the estimate time frame they told me. HOWEVER to answer your question on compensation? Nothing so far seems to be being done to compensate me for any inconvenience they caused. Also. Seems the new grade actually Lowered my grade on Two comics. One was VERY significant. They’re original grade was 9.0 and now it’s down to 7.5. So yeah I guess this is as good as I’m gonna get. Sometimes the grade in the website is different from the actual grade so I’ll let you guys know when I have it in hand. | ||
| Post 102 • IP flag post | ||
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Collector
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Grayson2020 private msg quote post Address this user | |
| So. As of today I have my comics back so yes they did tell me I’ll have them back before the 22nd. However. No they did not compensate me for the inconvenience, they gave me TWO lower grades on my comics. By a lot actually. 9.0 down to 7.5 on one. Whether it was because it was damaged in the traveling back and forth or one of their graders missed something whos to say. Very upset about that. Also. They sent the package to the wrong address. An address I haven’t lived in for almost 5 years. Thank goodness I didn’t move out of state and I’m still friends with the landlord. The package would have be returned to sender otherwise. So this is all over. My final verdict? Don’t use this company unless you’re looking for the signature Verification service. Everything else. Go to the other guys. Someone dropped the ball hard on this order. | ||
| Post 103 • IP flag post | ||
 I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
Quote:Originally Posted by Grayson2020 Ask them to compensate you for the difference in market value on the two books. Part of the grading tier cost goes towards insuring your books while in CBCS's possession. That protection is there for cases like this. You might as well use it. |
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| Post 104 • IP flag post | ||
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It gets old smelling it everytime I go outside my door.
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Nearmint67 private msg quote post Address this user | |
Quote:Originally Posted by Grayson2020 That's too bad this has happened and took so long to get the books graded and encapsulated and returned. Have you inspected the books to see if the new grades are accurate to the condition of the grades? They did just hire some new people to grade that were trained by @Sborock. It is possible that your books books were graded by one of the newbees, and were more strict than the previous grader. BUT.... there is obviously something different in condition from 1st grading to recent grading as 9.0 to 7.5 represents the presence of more defects, that I doubt were over looked the first time around. If they were damaged in all of the back and forth (no way to know), then it may be possible to CPR the books at your "other guys".... I have a couple hundred+ CBCS graded books and I have never had an issue other than I may have gotten a 9.6 o a book I thought was a 9.8. But I have also gotten 9.8 on a book I thought was a 9.6. Grading isn't a prefect science. I would think I can submit the same book 10 times, and get up to 3 different grades. It happens. Wish you well with the other guys. |
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| Post 105 • IP flag post | ||
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