Email Alertscheckbox YTcheckbox Manage Email Alerts

CBCS Graded Grading Help Needed Questions

Comics sent back ungraded but charged17856

Pages:

Collector 250	250 SGT_Comics private msg quote post Address this user	plus 1 plus 1 plus 1 8
	Quote: Originally Posted by drchaos Quote: Originally Posted by Sigur_Ros Quote: Originally Posted by drchaos @Sigur_Ros Apples and oranges. Just because other service providers have conditioned us to expect answers by phone does not mean it is the best response method. The person who has the answers (Daryl) has been notified by Jesse but is busy at Heroes Con this weekend. Seems a better result than waiting on hold to speak with a customer service representative that might open a ticket for you. Point is, you said there was an answer given in the thread but there wasn't. There was a mention to go over CS's head and write to Daryl....next week sometime. The OP is no further ahead at all, unless he went to IG, then maybe. But to list a CS number and email means that's how they want you to contact them. Most (by a long shot) customers do not join forums. If we aren't to be conditioned to call/email for customer service then CBCS should stop telling us to. Ditch the listed methods of contact and instead say "ask in the forums and maybe we'll see it" Seems very few forum questions about order specifics get answered via the forum. And many times when a specific person is recommended, the OP still comes back saying "I tried that person and they haven't responded either". Just saying... CS is bad. Period. Literally everyone here, and it seems on the CGC forums and IG and YT know this. And probably elsewhere that I don't go to. Maybe next week, after a con, the guy will get an email response. Sad, since customer service isn't at the con and should be available right now. I like the product but would absolutely hate it if I had a problem. The OP got an almost immediate response from Jesse who forwarded the OP's inquiry to Daryl (the person who can answer the OPs question). Daryl was away from the office at Heroes Con which ended on Sunday. Not sure when Daryl got back from Charlotte but he has already been in contact with the OP to get more details. I understand the resolution of the issue is ongoing but I think the response from CBCS has been on point for the OP so far. While it does seem as if things are moving toward a resolution, I wouldn't call it "on point" by any means. In short, the problem with what has been laid out here is that there is one person, Darryl Hayden, who is responsive to customer service issues. Is Darryl in the Customer Service department? According to the "Meet Our Sales Team" page, Darryl is the "Southeast Senior Sales Executive." I thought he was also in charge of the witnessed signature program, but that may have changed, and I've also seen him referred to as a "Regional Manager." If Darryl is the only one who can handle customer service issues, why is he also going to set up at Heroes Con? How many jobs does he do? It seems as if everyone has found the shortcut to getting things done is to contact Darryl, and so have just ignored proper procedures long enough that going directly to Darryl, a senior sales executive, is now the first response. If any of you are also in the CBCS Facebook groups, you've seen how often any issue anyone encounters is referred to Darryl to resolve. The reliance on one person to carry so much weight is a major institutional problem for CBCS. If I were a competitor, I would offer Darryl a dumptruck full of cash to switch over and apparently wipe out CBCS's ability to respond to customers. CBCS needs to hire some people to take some of the workload off Darryl and spread out his portfolio. Relying on him to solve customer service problems only distracts him from "sales executive" work and allows the company to limp along a little while longer without any viable customer service department improvements.
	3 years ago	Post 51 • IP flag post

would be nice to have a snugger fit.

4.55K

Sigur_Ros private msg quote post Address this user

plus 1 plus 1 plus 1 12

Quote:

Originally Posted by drchaos
Quote:
Originally Posted by Sigur_Ros
Quote:
Originally Posted by drchaos
@Sigur_Ros

Apples and oranges.

Just because other service providers have conditioned us to expect answers by phone does not mean it is the best response method.

The person who has the answers (Daryl) has been notified by Jesse but is busy at Heroes Con this weekend.

Seems a better result than waiting on hold to speak with a customer service representative that might open a ticket for you.

Point is, you said there was an answer given in the thread but there wasn't. There was a mention to go over CS's head and write to Daryl....next week sometime. The OP is no further ahead at all, unless he went to IG, then maybe.

But to list a CS number and email means that's how they want you to contact them. Most (by a long shot) customers do not join forums.
If we aren't to be conditioned to call/email for customer service then CBCS should stop telling us to. Ditch the listed methods of contact and instead say "ask in the forums and maybe we'll see it"

Seems very few forum questions about order specifics get answered via the forum.
And many times when a specific person is recommended, the OP still comes back saying "I tried that person and they haven't responded either".

Just saying... CS is bad. Period.
Literally everyone here, and it seems on the CGC forums and IG and YT know this. And probably elsewhere that I don't go to.

Maybe next week, after a con, the guy will get an email response.
Sad, since customer service isn't at the con and should be available right now.

I like the product but would absolutely hate it if I had a problem.

The OP got an almost immediate response from Jesse who forwarded the OP's inquiry to Daryl (the person who can answer the OPs question).

Daryl was away from the office at Heroes Con which ended on Sunday.

Not sure when Daryl got back from Charlotte but he has already been in contact with the OP to get more details.

I understand the resolution of the issue is ongoing but I think the response from CBCS has been on point for the OP so far.

Quote:

Originally Posted by drchaos
Quote:
Originally Posted by Sigur_Ros
Quote:
Originally Posted by drchaos
@Sigur_Ros

Apples and oranges.

Just because other service providers have conditioned us to expect answers by phone does not mean it is the best response method.

The person who has the answers (Daryl) has been notified by Jesse but is busy at Heroes Con this weekend.

Seems a better result than waiting on hold to speak with a customer service representative that might open a ticket for you.

Point is, you said there was an answer given in the thread but there wasn't. There was a mention to go over CS's head and write to Daryl....next week sometime. The OP is no further ahead at all, unless he went to IG, then maybe.

But to list a CS number and email means that's how they want you to contact them. Most (by a long shot) customers do not join forums.
If we aren't to be conditioned to call/email for customer service then CBCS should stop telling us to. Ditch the listed methods of contact and instead say "ask in the forums and maybe we'll see it"

Seems very few forum questions about order specifics get answered via the forum.
And many times when a specific person is recommended, the OP still comes back saying "I tried that person and they haven't responded either".

Just saying... CS is bad. Period.
Literally everyone here, and it seems on the CGC forums and IG and YT know this. And probably elsewhere that I don't go to.

Maybe next week, after a con, the guy will get an email response.
Sad, since customer service isn't at the con and should be available right now.

I like the product but would absolutely hate it if I had a problem.

The OP got an almost immediate response from Jesse who forwarded the OP's inquiry to Daryl (the person who can answer the OPs question).

Daryl was away from the office at Heroes Con which ended on Sunday.

Not sure when Daryl got back from Charlotte but he has already been in contact with the OP to get more details.

I understand the resolution of the issue is ongoing but I think the response from CBCS has been on point for the OP so far.

Jesse was nice enough to contact Darryl.
Darryl was nice enough to contact OP when he could, 6 days later. All that is great.

But...
The web site says to email customer service or call customer service.
Those didn't work.

What worked was that OP just happened to post about it in a general forum.

That's not "on point".

I'm not trying pile on, I'm just explaining my previous comment.

3 years ago

I had no way of knowing that 9.8 graded copies signed by Adam Hughes weren't what you were looking for. 29.73K	29.73K drchaos private msg quote post Address this user	plus 1 plus 1 plus 1 0
	@Sigur_Ros First off, Matt Edwards is in charge of the witnessed signature program. As a part of the community that participates on this forum I am more concerned about the response we are able to get here than the unfortunate masses that don't know that customer service is not the fastest way to get a response. If we can come here and get the answers we seek it seems that wanting more is nit picking. After all the primary purpose of this thread is to talk about the problem experienced by the OP and the outcome of that experience. I am not sure how many shows Daryl attends but having gone to Heroes Con (for the first time) I can say first hand that it is a big deal. CBCS had at least seven people there including Matt and Daryl so it looks like a situation with all hands on deck. New York Comic Con is the only show I am going to this year that is bigger.
	3 years ago	Post 53 • IP flag post

would be nice to have a snugger fit. 4.55K	4.55K Sigur_Ros private msg quote post Address this user	plus 1 plus 1 plus 1 10
	Quote: Originally Posted by drchaos After all the primary purpose of this thread is to talk about the problem experienced by the OP and the outcome of that experience. I am not sure how many shows Daryl attends but having gone to Heroes Con (for the first time) I can say first hand that it is a big deal. CBCS had at least seven people there including Matt and Daryl so it looks like a situation with all hands on deck. New York Comic Con is the only show I am going to this year that is bigger. Maybe I'm old fashioned but when there is a phone number/email advertised for customer service, it seems any given con-size should be irrelevant in the discussion.
	3 years ago	Post 54 • IP flag post

I had no way of knowing that 9.8 graded copies signed by Adam Hughes weren't what you were looking for. 29.73K	29.73K drchaos private msg quote post Address this user	plus 1 plus 1 plus 1 0
	@Sigur_Ros No, it is the customer service phone number that is irrelevant as the OP and others here get answers directly from decision makers through this forum or e-mail. Just because we have become used to getting our answers from the telephone does no mean that it matters to us here. Old fashioned would be exactly the right way to describe the dead horse that is the customer service phone number.
	3 years ago	Post 55 • IP flag post

would be nice to have a snugger fit. 4.55K	4.55K Sigur_Ros private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Quote: Originally Posted by drchaos @Sigur_Ros No, it is the customer service phone number that is irrelevant as the OP and others here get answers directly from decision makers through this forum or e-mail. Just because we have become used to getting our answers from the telephone does no mean that it matters to us here. Old fashioned would be exactly the right way to describe the dead horse that is the customer service phone number. Eh.. I guess I just don't find it as easy to cherry-pick the answered questions amongst all the unanswered questions, including mine, to label this the customer service forum.
	3 years ago	Post 56 • IP flag post

I had no way of knowing that 9.8 graded copies signed by Adam Hughes weren't what you were looking for. 29.73K	29.73K drchaos private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Quote: Originally Posted by Sigur_Ros Quote: Originally Posted by drchaos @Sigur_Ros No, it is the customer service phone number that is irrelevant as the OP and others here get answers directly from decision makers through this forum or e-mail. Just because we have become used to getting our answers from the telephone does no mean that it matters to us here. Old fashioned would be exactly the right way to describe the dead horse that is the customer service phone number. Eh.. I guess I just don't find it as easy to cherry-pick the answered questions amongst all the unanswered questions, including mine, to label this the customer service forum. Perhaps you should try to get your questions answered here.
	3 years ago	Post 57 • IP flag post

would be nice to have a snugger fit. 4.55K	4.55K Sigur_Ros private msg quote post Address this user	plus 1 plus 1 plus 1 3
	Quote: Originally Posted by drchaos Quote: Originally Posted by Sigur_Ros Quote: Originally Posted by drchaos @Sigur_Ros No, it is the customer service phone number that is irrelevant as the OP and others here get answers directly from decision makers through this forum or e-mail. Just because we have become used to getting our answers from the telephone does no mean that it matters to us here. Old fashioned would be exactly the right way to describe the dead horse that is the customer service phone number. Eh.. I guess I just don't find it as easy to cherry-pick the answered questions amongst all the unanswered questions, including mine, to label this the customer service forum. Perhaps you should try to get your questions answered here. Lol..I did. That's a small part of the unanswered questions I'm referring to.
	3 years ago	Post 58 • IP flag post

Collector 50	50 Grayson2020 private msg quote post Address this user	plus 1 plus 1 plus 1 6
	I’m going to be keeping everyone update on this situation. If something like this happens to someone else I want them to know what to except. It’s been 3 weeks since I called the number left a voice mail, and sent an email. It’s been 2 weeks since “Daryl” requested pictures of my unslabbed comics (which I sent almost immediately) so far. No response. No answers. No refunds. Not even an acknowledgment that they even got my email or are even looking into it. I’m everyone’s opinion how long should I wait? Actually asking. How much patience SHOULD I have with a company that seemingly doesn’t really care about servicing clients when they have REAL issues like this? I’m not complaining about TAT. I’m not complaining about grade, or price. I paid for a service and they Didn’t provide the service, with no explanation why. I want my money back. If I don’t the. The company is admitting that they’re ok stealing from clients. My bank won’t allow me dispute anything over 90 days old. So won’t be waiting that much longer before I have to choose another way to get my money back. I hope none of you have to go through this. Truly disappointed with the company. I have over 100 million subscribers on social media. I’ll be voicing my concerns with them too. Tiktok and Instagram Robmurdaink and employee of ig tattoomediaink if they don’t believe me.
	3 years ago	Post 59 • IP flag post

Collector* 10.54K	10.54K Towmater private msg quote post Address this user	plus 1 plus 1 plus 1 6
	@Grayson2020 At least you haven’t gotten the old “party line” response that CBCS was in the process of hiring a customer service person in the thread…yet.
	3 years ago	Post 60 • IP flag post

I'm waiting.... (tapping fingers). Splotches is gettin old! 20.38K	20.38K Nuffsaid111 private msg quote post Address this user	plus 1 plus 1 plus 1 6
	They're working on it They're not working on Express Price increases, though, because - well - that already happened pretty quickly. Amazing what gets priority and is completed in a timely manner; and what doesnt
	3 years ago	Post 61 • IP flag post

I don't believe this....and I know you don't care that I don't believe this. 77.28K	77.28K GAC private msg quote post Address this user	plus 1 plus 1 plus 1 4
	This is sad.
	3 years ago	Post 62 • IP flag post

Collector 373	373 Happyfacecomics private msg quote post Address this user	plus 1 plus 1 plus 1 1
	@GAC FINALLY WE AGREE ON SOMETHING! Unfortunately it’s CBCS lack of customer service rearing it’s ugly head again and again . It’s disheartening to hear and not be able to help buddy . I know some credit cards (Amex) protect from fraud for up to a year.
	3 years ago	Post 63 • IP flag post

Collector 12.41K	12.41K Frontier2Xterra private msg quote post Address this user	plus 1 plus 1 plus 1 8
	@drchaos this absolutely does not account for, nor justify a multiple day process through 3rd parties to maybe get some contact. That is NOT good business practice nor excusable after so long and so many complaints. Joe Schmoe has an issue. Calls customer service multiple times, emails etc. Days, weeks, etc go by because for some reason he doesn't think to check a forum or for 3rd party individuals to get an answer. Silly him, right?? Instead he looks to the customer service info which is now apparently a mistake. Do you think that is a happy customer and wants to return? No. On the other hand Jane Schmoe has an issue. Sees the customer service info and gets no answers for days. Then asks the forum for answers....then IG....then maybe a 3rd party may get you some info days, if not weeks later. Think that customer wants to come back and is happy? No.
	3 years ago	Post 64 • IP flag post

Thank you sir. May I have another? 25.58K	25.58K Siggy private msg quote post Address this user	plus 1 plus 1 plus 1 5
	Quote: Originally Posted by Grayson2020 THIS is what you got back?? The backing board is smaller than the book??? That's a very good thing to know. Does anyone know if it's always this way with Bronze and earlier? Thanks for showing that.
	3 years ago	Post 65 • IP flag post

Apparently, I am easily annoyed. 8.52K	8.52K Rbolton private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Grayson2020, i wouldn’t hold your breath on a Daryl email response, I’m going on two months waiting for a response from him. This company appears to run on horrible customer service and empty promises… what a disgusting business practice… good luck and keep us posted
	3 years ago	Post 66 • IP flag post

I don't believe this....and I know you don't care that I don't believe this. 77.28K	77.28K GAC private msg quote post Address this user	plus 1 plus 1 plus 1 1
	Quote: Originally Posted by Siggy Quote: Originally Posted by Grayson2020 THIS is what you got back?? The backing board is smaller than the book??? That's a very good thing to know. Does anyone know if it's always this way with Bronze and earlier? Thanks for showing that. Wouldn't that be the submitter's own bag and board?
	3 years ago	Post 67 • IP flag post

The apple sauce and pudding were the best part... 39.63K	39.63K Bronte private msg quote post Address this user	plus 1 plus 1 plus 1 3
	In cgc rejects they use their own bags or recycled bags. They definitely did not use the tape and bags I sent in. I would imagine cbcs follows suit in this regard.
	3 years ago	Post 68 • IP flag post

Thank you sir. May I have another? 25.58K	25.58K Siggy private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Quote: Originally Posted by GAC Quote: Originally Posted by Siggy Quote: Originally Posted by Grayson2020 THIS is what you got back?? The backing board is smaller than the book??? That's a very good thing to know. Does anyone know if it's always this way with Bronze and earlier? Thanks for showing that. Wouldn't that be the submitter's own bag and board? I suppose I assumed they are removed from the bag they arrived in and processed like books for slabbing, leaving the bag and board behind.
	3 years ago	Post 69 • IP flag post

Thank you sir. May I have another? 25.58K	25.58K Siggy private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Quote: Originally Posted by Bronte In cgc rejects they use their own bags or recycled bags. They definitely did not use the tape and bags I sent in. I would imagine cbcs follows suit in this regard. I guess that's the question. @Grayson2020 Can you tell if this is the bag/board you sent?
	3 years ago	Post 70 • IP flag post

I don't believe this....and I know you don't care that I don't believe this. 77.28K	77.28K GAC private msg quote post Address this user	plus 1 plus 1 plus 1 1
	@Bronte @Siggy I'm trying to remember my own submissions. I've never had a rejected book but I believe CBCS always send back my own bags and boards. This just made me assume that if they return the bags and boards when slabbed that they'd use the submitters own bag and board when rejected...but this is just an assumption...perhaps they exchange the bags and boards.
	3 years ago	Post 71 • IP flag post

I had no way of knowing that 9.8 graded copies signed by Adam Hughes weren't what you were looking for. 29.73K	29.73K drchaos private msg quote post Address this user	plus 1 plus 1 plus 1 0
	@Grayson2020 I still think that all things considered the response you received before yiu sent in the pics two weeks ago was reasonable considering the timing of Heroes Con. Like the other participants in this thread I am watching and hope you get the answers you seek. While a fast response would be nice it is more important is the ultimate resolution. As for the winging about Joe Schmoe and his telephone I care more about the community that shares this forum.
	3 years ago	Post 72 • IP flag post

The apple sauce and pudding were the best part... 39.63K	39.63K Bronte private msg quote post Address this user	plus 1 plus 1 plus 1 0
	@GAC At the time I used green painters tape for bags, nobody ever used green. It's always blue or clear tape. I also bought bags specifically for submission so they were silver age and not the modern. The rejected books came in different sized bags and boards. It looks like they just recycled whatever they had. It definitely was not consistent. Granted this was CGC pre-screen. I do not know if cbcs does the same. I can't imagine them buying bags specifically for rejects though when you figure so many wasted bags are available....
	3 years ago	Post 73 • IP flag post

Collector 1.8K	1.8K RRO private msg quote post Address this user	plus 1 plus 1 plus 1 1
	In my one CBCS example of books "returned without grading" most certainly the bags/boards of the returned items were not the ones I sent them in.
	3 years ago	Post 74 • IP flag post

would be nice to have a snugger fit. 4.55K	4.55K Sigur_Ros private msg quote post Address this user	plus 1 plus 1 plus 1 3
	Quote: Originally Posted by Grayson2020 I have over 100 million subscribers on social media. Yea, you lost me here. 85K on TikTok, 30K on IG. Where are the other 900,000 ?
	3 years ago	Post 75 • IP flag post

Masculinity takes a holiday. 37.34K	37.34K EbayMafia private msg quote post Address this user	plus 1 plus 1 plus 1 3
	Quote: Originally Posted by Sigur_Ros Quote: Originally Posted by Grayson2020 I have over 100 million subscribers on social media. Yea, you lost me here. 85K on TikTok, 30K on IG. Where are the other 900,000 ? And after that, where are the other 99,000,000?
	3 years ago	Post 76 • IP flag post

would be nice to have a snugger fit. 4.55K	4.55K Sigur_Ros private msg quote post Address this user	plus 1 plus 1 plus 1 10
	Quote: Originally Posted by Frontier2Xterra @drchaos this absolutely does not account for, nor justify a multiple day process through 3rd parties to maybe get some contact. That is NOT good business practice nor excusable after so long and so many complaints. Joe Schmoe has an issue. Calls customer service multiple times, emails etc. Days, weeks, etc go by because for some reason he doesn't think to check a forum or for 3rd party individuals to get an answer. Silly him, right?? Instead he looks to the customer service info which is now apparently a mistake. Do you think that is a happy customer and wants to return? No. On the other hand Jane Schmoe has an issue. Sees the customer service info and gets no answers for days. Then asks the forum for answers....then IG....then maybe a 3rd party may get you some info days, if not weeks later. Think that customer wants to come back and is happy? No. Bingo. It's ridiculous to claim you should ignore CS phone numbers and search for forums instead. The only people who say that are fanatics/apologists of a company who constantly make excuses.
	3 years ago	Post 77 • IP flag post

Collector 50	50 Grayson2020 private msg quote post Address this user	plus 1 plus 1 plus 1 0
	The point is that if this has to go further than it has to Im using the online influence I have to make sure this company gets put on blast for stealing. I have a voice. A larger one then the average. And I’ll make sure I use that voice to help this not happen to anyone else. I’m a customer. A paying customer. A loyal paying customer. It’s not ok to be bullied and have to eat 200.00 (or any amount) large corporations have to be held accountable. It’s the nature of business. But they graded my comics. They have the grade and notes up. They charged me. And I got my books sent back to me like nothing happened. @ebaymafia i meant to say over 1million not 100 million. I added an extra 0 sorry. Still I have over 100k followers on MY work alone. As I stated I work for (writer, photographer, contributor) a large tattoo magazine publishing company tattoo media ink has over 1 million between Facebook Instagram Reddit and other social media platforms. I hope that clears up any confusion. Sorry if it seemed I was exaggerating my numbers
	3 years ago	Post 78 • IP flag post

Collector 50	50 Grayson2020 private msg quote post Address this user	plus 1 plus 1 plus 1 0
	@ebaymafia and before anyone gets riled up it’s 3am as Im typing this and I’m fully aware that I should have said I added two 0’s I’m aware I only said I added one but I added two. I get it. It’s late and it’s a typo. Although none of that is the point but I get how people go crazy if one thing in a message is off. they lose it. Point is. I have been done wrong by a company I trusted. I’m being ignored after they took my money. I’m giving them a chance to make this right due to my past love and loyalty to the company. If not I’m using the influence of a very large social media presence to make this situation very known. That’s it.
	3 years ago	Post 79 • IP flag post

Why just the women? I like bears. 3.43K	3.43K Gaard private msg quote post Address this user	plus 1 plus 1 plus 1 10
	A quick aside I'd like to make... If CBCS (or any company, for that matter) requires you to use their message boards to get CS service, they should say that. I'd really like to see the numbers of registered forum users & the numbers of people who use CBCS's grading service.
	3 years ago	Post 80 • IP flag post

630282 106 30

« Forum Home

Pages:

1 2 3 4 5

This topic is archived. Start new topic?