CBCS Customer Support Ticket #4711417401
 Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| Back at the end of the year, a 3rd party sent some of my comics to CBCS for non-Fast lower tier grade and encapsulation. On Dec 30th, I was notified by CBCS Customer Service that there an item missing. Turns out that indeed, the 3rd party did not send that item to CBCS and I told CBCS to just pull that line item off the order. A few days later I confirmed that the 3rd party still had not sent the item back to me, and knowing that there was no way that CBCS would have started grading that submission, I reconsidered my earlier decision and asked that he send to CBCS anyway. Unfortunately, I didn't think this through and could not verify that the 3rd party sent my original submission paperwork with the single item and now knowing the CBCS is grading over 4,000 comics a week, I had a WTF was I thinking moment. Sure enough, I had to move in with follow up emails to CBCS as to the status. After a couple of emails, CBCS opened the ticket referenced in the title. From February through April 12th, there were a few emails from me asking for confirmation or status update, several emails back and forth with CBCS asking for further details to which I would respond. This morning I received the following email: Your request (47114) has been updated. To add additional comments, reply to this email. Chrom - Team Beckett (CBCSComics) 21-Apr-2022, 8:23 pm IST Hello, I have confirmed this CGC slab is now with the order. Thank you, Have a Great day! Customer Support So, CBCS Customer support rectified my 3rd parties error and my further exacerbation of that error. It wasn't an instantaneous or overnite correction, but with some patience and understanding on my part, it got resolved. @Sborock, thank you to your team for rectifying this and my apologies for the error and any diversion that your team experienced. As you guys are receiving thousands of comics each week, I understand and appreciate the effort. Cheers & Excelsior! Nuff' said. |
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| Post 1 • IP flag post | ||
 Where's his Bat-package?
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Byrdibyrd private msg quote post Address this user | |
| Sounds like CS issues are being handled. Thanks for posting. I like hearing this! | ||
| Post 2 • IP flag post | ||
 I'm waiting.... (tapping fingers).Splotches is gettin old! |
Nuffsaid111 private msg quote post Address this user | |
| How's that questiin on discrepancy between member TAT and non-member TAT looking? It's been... what.... 3 weeks? |
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| Post 3 • IP flag post | ||
 If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
| @Nuffsaid111 There is no difference. Why the member page has different TATs is a mystery for the CBCS web team. https://forum.cbcscomics.com/topic/17391/page/1/suggestion-cbcs/#17 | ||
| Post 4 • IP flag post | ||
 It gets old smelling it everytime I go outside my door.
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Nearmint67 private msg quote post Address this user | |
| @Scifinator Shocker, but not a shocker...I sent customer service a question regarding the status of the submission from 8.12.21, that was moved to billing a few days ago, in which I immediately paid. And received a reply within an hour stating the order is complete and tomorrow it will be moved to shipping. I replied with another question, and received a reply within 5 minutes. Anomalies are happening.....  |
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| Post 5 • IP flag post | ||
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HAmistoso private msg quote post Address this user | |
Quote:Originally Posted by Nearmint67 Did the follow-up go something like this: Q: Are you serious, complete and about to be shipped? A: Yes, enjoy! Hope to see your unboxing thread on the CBCS Forum in due time. |
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| Post 6 • IP flag post | ||
 Beaten by boat oars
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Studley_Dudley private msg quote post Address this user | |
| How dare you have positive experiences with customer service! | ||
| Post 7 • IP flag post | ||
 Collector
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ticktocktyler private msg quote post Address this user | |
Quote:Originally Posted by Studley_Dudley Yeah, that isn't cool. LOL! |
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| Post 8 • IP flag post | ||
 Collector
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robertofredrico private msg quote post Address this user | |
Quote:Originally Posted by Studley_Dudley How dare you have ANY kind of experience with customer service! |
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| Post 9 • IP flag post | ||
 Feel free to use my post as a checklist.
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multi007 private msg quote post Address this user | |
| I guess - thankfully - being busy beyond words is not the same as being incompetent. Personally I have faith in CBCS to give high quality service once they actually work our requests. |
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| Post 10 • IP flag post | ||
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It gets old smelling it everytime I go outside my door.
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Nearmint67 private msg quote post Address this user | |
Quote:Originally Posted by Studley_Dudley @ticktocktyler @robertofredrico @multi007 I know right.... Gotta share the good news you know... So tired of seeing so many grown men whine! CBCS is cranking out 4,500 +/- books a week (inside source). The boss man (hippie) works 6 & sometimes 7 days a week for us and all the cry babies can do bash. It's real simple, comic books sit in a box, right... So they are either sitting in a box in your back room, attic, closet or your mom's house. Or they are sitting in a box waiting to be graded. Then when we get them back, they sit in a taller box Either way, they are sitting in a box until we sell them or give them away. You can't get them graded if you don't send them in..... So if that doesn't work for some of those impatient whiners, then leave them in your shorter box and don't submit them. Or send them to someone else to grade and complain on their forum. Time to put on your big boy pants here man.... The negativity in this thread is off the rails sometimes. So, to lighten the mood here I will soon begin pressing the next 30 bronze age books to submit sometime in May. Yeah, I press my own books. Saves a lot of time. Like what a year now the pressing department is taking? Business is good. It's not that difficult, "If you have patience". That may not work for the whiners lol.......... |
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| Post 11 • IP flag post | ||
 would be nice to have a snugger fit.
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Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by Nearmint67 Quit whining. |
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| Post 12 • IP flag post | ||
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It gets old smelling it everytime I go outside my door.
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Nearmint67 private msg quote post Address this user | |
Quote:Originally Posted by Sigur_Ros lol... I'm not the whiner. I don't use CBCS for pressing as I stated in the post. Others are the whiners...also as I stated in my post.... |
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| Post 13 • IP flag post | ||
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It gets old smelling it everytime I go outside my door.
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Nearmint67 private msg quote post Address this user | |
| @Scifinator FYI update for you and the gang here... CBCS Comics: Completed - 21-2D056C3 Your CBCS submission is ready to be shipped: Submission received 8.12.21. Complete & ready to ship 4.22.22 That's 253 days...... |
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| Post 14 • IP flag post | ||
 I did it recently and I think it was worth it.
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CoalTiger private msg quote post Address this user | |
| @Nearmint67. Anything pressed? |
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| Post 15 • IP flag post | ||
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
Quote:Originally Posted by Nearmint67 @Nearmint67 - That would be 36 weeks or 173 business days (after subtracting holiday). Get your facts straight.   |
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| Post 16 • IP flag post | ||
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| @CoalTiger - No, he does his own pressing. | ||
| Post 17 • IP flag post | ||
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It gets old smelling it everytime I go outside my door.
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Nearmint67 private msg quote post Address this user | |
Quote:Originally Posted by CoalTigerQuote: Originally Posted by Scifinator I'm trying to figure this thing out but I ran out of toes to count...lol...  @CoalTiger Pressing my own books saves so much time and $$. You can do it too... Everything paid for itself after the first 30 books. Took me about 3 months and 30 to 40 cheap books to practice on to get the press dialed in. Now it's like taking a lazy river raft ride...lol... |
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| Post 18 • IP flag post | ||
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
Quote:Originally Posted by Scifinator @Nearmint67 - Coincidently, @ 173 business day TAT, that falls right in between the estimated 224 day TAT on the Main page and the 126 days listed on the Membership page. |
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| Post 19 • IP flag post | ||
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would be nice to have a snugger fit.
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Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by Scifinator But what is it compared to the estimated TAT when they were submitted? I had 2 submissions "received" 1st week of September. One arrived a couple weeks ago, the other one is still there. The estimated 17 week TAT was actually 31 weeks for one sub and at 33, so far, for the other. |
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| Post 20 • IP flag post | ||
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It gets old smelling it everytime I go outside my door.
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Nearmint67 private msg quote post Address this user | |
Quote:Originally Posted by Sigur_Ros Yeah, I have a Sept. 7th submission that's in grading. So it should into labels/heat seal next week or two. Steve (my hippie buddy) is training three new grades simultaneously as well as trying to get some grading done. It won't be long before those three leave the nest and start to fly on there own, and the grading will pick up quite a bit. Then, it will be on the production division to keep pace. Come on anomalies.... |
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| Post 21 • IP flag post | ||
 Collector
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Lonestar private msg quote post Address this user | |
Quote:Originally Posted by Nearmint67 Congrats. I have a submission that was received at CBCS on July 26, 2021. No pressing or VSP, just grading. Per my invoice, it's been in Grading/Labels sine Feb. 15, 2022. |
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| Post 22 • IP flag post | ||
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Collector
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ticktocktyler private msg quote post Address this user | |
Quote:Originally Posted by Sigur_Ros Yeah! And quit calling me a grown man! LOL! So, a handful of people begin getting a response from CS. Who's to say all the grousing and criticizing didn't help? Squeaking wheel gets the grease. You are very welcome. |
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| Post 23 • IP flag post | ||
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Collector
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ticktocktyler private msg quote post Address this user | |
Quote:Originally Posted by Nearmint67 Bullshit. You are whining about the whiners. |
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| Post 24 • IP flag post | ||
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It gets old smelling it everytime I go outside my door.
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Nearmint67 private msg quote post Address this user | |
Quote:Originally Posted by ticktocktyler Point made. |
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| Post 25 • IP flag post | ||
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It gets old smelling it everytime I go outside my door.
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Nearmint67 private msg quote post Address this user | |
Quote:Originally Posted by Lonestar You should be graded and shipping any day now. PM steve rickets. He is real good about checking order status. |
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| Post 26 • IP flag post | ||
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Collector
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ticktocktyler private msg quote post Address this user | |
Quote:Originally Posted by Nearmint67 It's all perspective. I might be in a Best Buy trying to pick up a piece of electronics they said they had and didn't but I paid for earlier. When I complain about the time it took me to drive there plus re-arranging my schedule to do so and you overhear my rant, you might say "Man, that guy is whining." I don't feel like I'm "whining". I feel like I am rightfully complaining. Like you would in the same boat. And BOTH of us know what that is like so when I read this shit about customer service being absent, I can relate. Maybe not to this specific issue, but they are all the same. I feel apathy toward the people who would like some resolution and are finding none. I don't have to submit comics into that environment to know how that feels. And then I can feel happiness when someone mentions their thing was resolved. But everyone is so quick to call others names and judge them without remembering we have ALL been in that particular barrel. Why is it when someone says "Say! I'm GLAD you found some satisfaction finally" others don't chime in and comment "Say! That was awfully NICE of you to add your well wishes to the OP like that!" People are a funny breed. |
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| Post 27 • IP flag post | ||
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would be nice to have a snugger fit.
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Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by ticktocktyler Bingo. |
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| Post 28 • IP flag post | ||
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It gets old smelling it everytime I go outside my door.
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Nearmint67 private msg quote post Address this user | |
| @ticktocktyler Not sure what the particulars are on your orders, if you have any. You have every right to rant. My reference to any one whining, really was targeted at the few individuals who go on and on on the same thing. But I was not trying put anyone down for it. All I was doing was, like anyone else in here, expressing my opinion on it. I am a positive person and continual pessimism does get old. Surely you can see that. Hopefully you and I and everyone else who have submitted our valued comics will be able to get our books back soon and CBCS will be able to weather this very long and frustrating situation and be better in the end right? Gotta start that next batch of books for my May submission. |
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| Post 29 • IP flag post | ||
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Collector
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ticktocktyler private msg quote post Address this user | |
Quote:Originally Posted by Nearmint67 Right on. I wasn't nagging or trying to berate you. Just trying to point out to a few others that one mans whine is another mans legitimate beef. |
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