Suggestion CBCS17391
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poka private msg quote post Address this user | |
| @Jesse_O As moderator of this Forum, would it be possible for you to ask a representative of CBCS to address here in this forum or any other public means the issues a lot of submitters face in contacting CBCS and CBCS Client Service? Nowadays every 10th post is about client service and inability to contact CBCS. This would also make it easier to moderate. Thanks for considering. Hope all is well |
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 Collector
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Haljordanfan private msg quote post Address this user | |
| It’s very disheartening to everyday see that neither grading company can fix TAT, but especially see that CBCS doesn’t return messages to clients. I have a stack of about 125 book right now that I’d like to have graded, but with the current times and other issues i see not only here, but across many social media platforms, I’m not sending books to anyone for the foreseeable future. |
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 Hmm... Moderated again!
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figment private msg quote post Address this user | |
| CBCS needs to work on the web site and web integration of status changes first and foremost. That and that alone would go a LONG way to relieving the constant barrage of "Where's my books!". | ||
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 -Our Odin-Rest in Peace |
Jesse_O private msg quote post Address this user | |
| @poka thanks for reaching out about this! I've definitely noticed the trend. I believe this issue actually effects the whole of the forum as it tends to spill over into the other threads. I actually floated an idea last week of having one pinned thread dedicated solely to customer service issues. My thought was to set it up so that a cs rep, or reps, would get an email anytime someone committed on it. It would mean a bit more moderating, but I think it would be worth it. The mods would have to make sure that there isn't any excessive cross talk and that people are actually asking legit questions and not just dog piling in that thread. It also means that any other thread started about cs issues would get locked or deleted, with the poster being directed towards the cs thread. There would have to be some enforceable actions that could be levied on repeat offenders, but I think people would respect it, IF it works as intended. I've not heard anything back on this idea yet. I know the idea has it's pros and cons, but I think something needs to be done to address this growing problem. I can tell it effects every regular boardie to some extent, myself included. Imo, if we can't get a dedicated cs rep to monitor the threads, then something else needs to be tried. |
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 Collector
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SlayerRick710 private msg quote post Address this user | |
| I think its a wonderful idea because have an submission#22-0098854 I would like someone to get back to me on there's some funky stuff I see on my end. If we did have a specific thread like the turnaround times #8 I could explain the funky stuff I see thanks for listening | ||
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 Collector
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SGT_Comics private msg quote post Address this user | |
Quote:Originally Posted by SlayerRick710 I think another useful aspect might be either a "Submitter's FAQ" or something. Just an inference, but in-process submissions typically have some "placeholder" information entered, including incomplete publisher and dates based on tiers, such as any modern may be given the date "1975." I've seen this a couple of times on some of my submissions, and it might pre-empt some customer service calls if people knew this was normal and a non-issue. |
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 Where's his Bat-package?
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Byrdibyrd private msg quote post Address this user | |
| @Jesse_O I think that's a great idea and really worth a try. |
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Collector
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SlayerRick710 private msg quote post Address this user | |
| @Sgt_Comics that is kinda what I'm thinking of im just tired of the complaining and s$#@ talking of a place that has all comics I know @sborrock is a business man and all that s!@# talking might affect him one day just saying this hypothetically he could say F all these whiney @$$ customers and keep our books just something to think about I would write out the cuss words but out of respect to those that don't want to see it I didnt | ||
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Where's his Bat-package?
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Byrdibyrd private msg quote post Address this user | |
| @SlayerRick710 You make a good point. A lot of effort is going in to fixing issues at CBCS and the tons of complaints are drowning out any expressions gratitude and/or encouragement. They're well aware of the problems and don't need to be reminded over & over. Much better to just get the legitimate concerns of customers addressed rather than have the constant negativity over problems that we all know aren't going to get dealt with overnight. |
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Collector
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SGT_Comics private msg quote post Address this user | |
Quote:Originally Posted by SlayerRick710 It's a matter of being perceived as a good custodian of other peoples' property. Review this forum and some of the Facebook groups, etc. and see how many posts are just based on worrying about submissions. It takes a long time for submissions to be entered into the system, it takes a long time for submissions to be processed, and so forth. A few people who are dissatisfied with this make a lot of noise and can spread dissatisfaction to others. I don't know that more transparency would stop this, but it might reduce it some. The other company has added a feature where you can check to be sure your submission was delivered and it says what timeframe of boxes are being opened, so you know whether or not your books should appear in the tracker soon. The business of encapsulating comics is worth too much more than any individual comics for anyone to just keep the books, but given the quantity they're working with accidents are statistically unavoidable. Customer Service time would be better spent handling those actual incidents than just answering phone calls of "where are my books?" when the website should track that adequately. |
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Where's his Bat-package?
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Byrdibyrd private msg quote post Address this user | |
Quote:Originally Posted by SGT_Comics Like this. I wonder what it would take to add a quick means to check if a submission has been delivered. It won't make the process go any faster, but if it frees up CS people to address other concerns that would be helpful. |
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 The apple sauce and pudding were the best part...
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Bronte private msg quote post Address this user | |
For checking to see if a book has arrived, they should copy cgc website. They have some type of interface that tells you if the book has arrived. |
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Collector
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SlayerRick710 private msg quote post Address this user | |
| @Bronte exactly some of the worrying would disappear | ||
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 Collector
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Sagii private msg quote post Address this user | |
| This is just here to share..I know CBCS's stance on their label and that they feel it is perfect,and that's that. This is not meant to start another 'label conversation'.. However, I was PMing a friend on IG and mentioned my small tweak suggestion for the label and he sent me a mock. Again, just thought I'd share.  |
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 I called CGC about the giveback benefit.
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beastboy1980 private msg quote post Address this user | |
Quote:Originally Posted by Bronte cgc does have a smooth page now on a side note cgc might be slowly knocking down TATS its for moderns now 112 days |
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I called CGC about the giveback benefit.
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beastboy1980 private msg quote post Address this user | |
| and score one point to CBCS reps i left message and he called me back today same day. i asked him about current TATS and he told me its 224 days for moderns |
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I called CGC about the giveback benefit.
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beastboy1980 private msg quote post Address this user | |
| i brought to his attention the diff TATS shown under Membership i told him under that it shows days as 124 he told me that is not correct |
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 Captain Accident
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the420bandito private msg quote post Address this user | |
| You could fix this by having sections so people who don't want to read about complaints every day don't have to see them. Just a thought that has been brought up a few times already. | ||
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 Collector
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reptilekingdiesoon private msg quote post Address this user | |
| I don’t no if this has been suggested but can we have a customer reps based in the USA instead of India? I could work from home myself. | ||
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