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Glitches in online submission - New pricing/tiers.17310

Ima gonna steal this and look for some occasion to use it! IronMan private msg quote post Address this user
Rather than have discovered glitches in the online submission (with the new tiers/pricing) buried in the ongoing discussion thread about the new prices, I thought I would start a new topic here. My intention is just to list discovered bugs and problems with the actual online submission portal.

Just now I was doing a 25 book submission - New and Modern Express. I was not able to enter more than 4 copies of an issue. When I did, I got a message saying the order had exceeded the 100 book limit anytime I tried to enter five copies.

I just did four copies and corrected the printed form to show five and the updated price. Upon reflection I could have worked around this online by doing four copies and then a second entry for one copy. Wish I had - but too late.

Maybe I discovered the only glitch with the online submissions portal. Maybe there are more. If you run across a glitch, consider posting here. Probably less trouble than calling customer service. We know CBCS has staff reading posts on the forum.
Post 1 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
@Skywatching seems to have found an issue with the Vintage+ tier on the online submission form

Despite the pricing page indicating Vintage+ is for books of all years, when you add a modern book with an FMV of over $1000, Vintage+ is not available as a tier option and the system defaults directly to Premium, which has an incredible price difference
Post 2 IP   flag post
Suck it up, buttercup!! KatKomics private msg quote post Address this user
If CBCS staff is reading this they need to correct the printable submission forms

VSP pricing is wrong as is grading/press screening

VSP says $30 1st and $25 each additional where pricing page says $30 and $20 or just $25 if only 1 signature on a book

Press Screening on the forms says both $5 per book and later also $6 per book where the pricing page says $6

Grade Screening on the grading form says $6 per book where the pricing page says grade screening is $4 but only if 50% or more are rejected
Post 3 IP   flag post
Ima gonna steal this and look for some occasion to use it! IronMan private msg quote post Address this user
I'd rather this did not get over critical but instead was just a list of things needing fixed. Just sayin...

I started this thread because when CGC revamped their website mid December, a board member started a thread of "Used the new submission form?". Two different Administrators quickly joined in - and there was a lot of things identified by users and then fixed over the next three months.

Yes, three months. It took CGC three months to get the new online submission portal working correctly. For example, my first CBCS submission online after the changes wouldn't allow more than four copies of an individual issue to be entered. My first submission online with CGC mid December came up with a bill 4x the amount owed.

CBCS will not quickly learn what is not working correctly if they are not told. Regardless of how great or poor the web developers are and no matter how much "sandbox" testing, there will be things missed. I just wanna see those things fixed is all.
Post 4 IP   flag post
Suck it up, buttercup!! KatKomics private msg quote post Address this user
@IronMan yeah...just wish there was some sort of acknowledgment by a moderator or the new guy so we could have some peace of mind that they are indeed aware of issues in the process....
Post 5 IP   flag post
Collector 50AE_DE private msg quote post Address this user
@KatKomics

Considering some of the responses are getting removed, I'd say they're aware of the issues.
Post 6 IP   flag post
Moderator Jesse_O private msg quote post Address this user
Quote:
Originally Posted by IronMan
I'd rather this did not get over critical but instead was just a list of things needing fixed.


I agree.

I can't guarantee that the proper people at CBCS see this. However, I CAN guarantee that if they do, it will be worth their time. I'm going to watch this thread closely.

No crosstalk. Try to express your concerns intelligently and well thought out. Overly critical comments or straight out rants will be deleted.
Post 7 IP   flag post
Suck it up, buttercup!! KatKomics private msg quote post Address this user
Quote:
Originally Posted by 50AE_DE
@KatKomics

Considering some of the responses are getting removed, I'd say they're aware of the issues.


lol...haven't been following the thread closely so didn't notice any had been removed!!
Post 8 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
New error:

There is no longer an option for reholders. After clicking “Submit Comic” there is only an option to “Add Comic” and no option to add a reholder


Here is how it appeared before the update





And how it appears now (on both PC and on mobile):



Post 9 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
Looks like this has now been addressed

Quote:
Originally Posted by dielinfinite
New error:

There is no longer an option for reholders. After clicking “Submit Comic” there is only an option to “Add Comic” and no option to add a reholder


Here is how it appeared before the update





And how it appears now (on both PC and on mobile):



Post 10 IP   flag post
Collector SidTheSquid private msg quote post Address this user
There was an opportunity to fix the Slab Only option, so that adding a first signature did not add $25 to the base cost- but it still does that.
Post 11 IP   flag post
Collector SidTheSquid private msg quote post Address this user
The Raw Grade page still lists Modern Books for $10 and "Expanded" books at $15- but it appears those prices have actually gone up.




Post 12 IP   flag post
Collector Dawnstar private msg quote post Address this user
Quote:
Originally Posted by SidTheSquid
The Raw Grade page still lists Modern Books for $10 and "Expanded" books at $15- but it appears those prices have actually gone up.

Yes, I mentioned this too a few days ago. It also now says that raw grade is "only available during special events", whatever that means. And still no info as far as TAT goes.
Post 13 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
Anyone else having issues viewing/printing invoices from the Order Page?

Whenever I press the “Print Invoice” Button I get a Server Not Found” error
Post 14 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
looks like invoices are back up
Post 15 IP   flag post
Have I told you about the time I dropped off 3,000 comics at SDCC? Scifinator private msg quote post Address this user
This is the Glitch / Error / Miscommunication that is bugging me. The Estimated TAT's in the Membership tab are different from the estimated TAT's on the main page The main page estimates, at least on the lowest tiers, still look to be calculated off a conversion from the previous 32 week / 71 week x 7 day work weeks as opposed to 5 day work weeks which J.Haas confirmed to me, but did not respond when I queried why would the slow tier be based on a 7 day calc and the express and higher tiers be based on 5 day calc.

So which is correct and why are both not the same? To my understanding, members do not get faster TAT's on lower tiers, right?

Memebership Tab



Main Page

Post 16 IP   flag post
Collector Lonestar private msg quote post Address this user
Quote:
Originally Posted by Scifinator
This is the Glitch / Error / Miscommunication that is bugging me. The Estimated TAT's in the Membership tab are different from the estimated TAT's on the main page The main page estimates, at least on the lowest tiers, still look to be calculated off a conversion from the previous 32 week / 71 week x 7 day work weeks as opposed to 5 day work weeks which J.Haas confirmed to me, but did not respond when I queried why would the slow tier be based on a 7 day calc and the express and higher tiers be based on 5 day calc.

So which is correct and why are both not the same? To my understanding, members do not get faster TAT's on lower tiers, right?

Memebership Tab



Main Page


I'd like to get clarity on this as well.
Post 17 IP   flag post
Suck it up, buttercup!! KatKomics private msg quote post Address this user
Been a month now - anyone notice any corrections to errors

I still see postings with TAT differences between member and non-member, still see silly pricing on VSP vs multiple VSP

Just wondering if anything has been corrected................ #SOON
Post 18 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
The submission form seems to be pricing New Express and Modern Express at $60 instead of $40








Post 19 IP   flag post
If the viagra is working you should be well over a 9.8. xkonk private msg quote post Address this user
That's definitely a new glitch. I just sent an order on Thursday and Express was $40.
Post 20 IP   flag post
Suck it up, buttercup!! KatKomics private msg quote post Address this user
lol....they'll have to keep upping the price to try and deter people from using that option or else there will be to many with 'guaranteed' times or $$ back.

If this increase is 'real' I'll bet that they have had their first orders miss that 'guarantee' and they had an Oh Oh!! moment.....or it's just more ineptitude.....
Post 21 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
@KatKomics The only reason I don’t think that’s the case is that Express Plus still comes up as $75 meaning you can get 5 day guaranteed TAT for $15 more, which you might as well do if you’re willing to pay $60. That would be even worse for them if they’re struggling to meet the 14 day TAT


Also, New Express and Modern Express on the Canadian order form are coming up as $75 instead of the $50 that’s on the pricing page


There might possibly be an error with the Membership giving a 15% discount instead of 10% but still waiting for verification
Post 22 IP   flag post
would be nice to have a snugger fit. Sigur_Ros private msg quote post Address this user
Lol..
Everything about this thread screams that some higher-up had his nephew work on a web site for the first time.
Post 23 IP   flag post
COLLECTOR dielinfinite private msg quote post Address this user
@Sigur_Ros
“but he’s good at computers!”
Post 24 IP   flag post
Suck it up, buttercup!! KatKomics private msg quote post Address this user
I like the product better but CBCS customer service gaffs and gaps have me looking at the other guys again (except for VSP which even then I won't use because the pricing is f@cked)
Post 25 IP   flag post
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