Needing help on stolen book17161
 I have a problem with fattening women up.
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Bronte private msg quote post Address this user | |
| To be honest, cgc is probably on the hook for the amount the book was originally insured for and not perceived value now. While that may suck, that's why I always max out the tier I put a book in just so I get the benefit of the doubt. As for UPS, I don't see how they can close the case if the shipment was never delivered and the book was lost in transit... |
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| Post 26 • IP flag post | ||
 Collector
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50AE_DE private msg quote post Address this user | |
| I agree, CGC should be on the hook for the insured amount and it should be them to pursue the loss with UPS. If OP is opening multiple claims for the same shipment, as stated, then I can understand why they would close out duplicate claims. | ||
| Post 27 • IP flag post | ||
 Where's his Bat-package?
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Byrdibyrd private msg quote post Address this user | |
Quote:Originally Posted by power_struggle55 Pretty much just like this. Also, where's CGC's own insurance? The reason you give them an estimated value when you fill out a submission form is so that they have a number for insurance purposes. They don't want to guesstimate the value of a customer's book themselves, they want it from the customer so that they can't dispute it later should the need arise to file a claim. Now I have a question: Have they stopped insuring the books that are in their possession? That is one of the things I pay for when I submit a book to them, so have they stopped doing it? |
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| Post 28 • IP flag post | ||
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I have a problem with fattening women up.
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Bronte private msg quote post Address this user | |
| @Byrdibyrd I think there was some confusion as to where and when the book went missing initially. I think that it has been established that UPS lost the book. Not CGC. Hence CGC saying sue UPS. Not sue themselves. |
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| Post 29 • IP flag post | ||
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Where's his Bat-package?
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Byrdibyrd private msg quote post Address this user | |
Quote:Originally Posted by 50AE_DE Only the person who took out the insurance policy can file a claim. CGC paid for the shipping and they are the ones who have the business insurance while customers' items are in their possession. They have to be the ones to file the claim. No way in H*ll can the customer do it. How can CGC not know this when it's an integral part of securing their business? |
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| Post 30 • IP flag post | ||
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Where's his Bat-package?
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Byrdibyrd private msg quote post Address this user | |
Quote:Originally Posted by Bronte I see your point, but CGC still paid for the shipping and the insurance on the item being shipped. They have to be the one to file a claim. Just because it left their warehouse doesn't mean it's out of their hands. |
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| Post 31 • IP flag post | ||
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I have a problem with fattening women up.
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Bronte private msg quote post Address this user | |
| I hope they offer actual money and not store credit if they decide to cover the book.... I'd be fuming If their idea of insurance was store credit.... | ||
| Post 32 • IP flag post | ||
 Collector
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Mmanick private msg quote post Address this user | |
Quote:Originally Posted by 50AE_DE Yes, Ups lost the package somewhere in Bakersfield CA |
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| Post 33 • IP flag post | ||
 Collector
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Attackpilot private msg quote post Address this user | |
| Wait, so you shipped a book to them and they lost it and are telling you they can’t help? | ||
| Post 34 • IP flag post | ||
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Collector
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Mmanick private msg quote post Address this user | |
Quote:Originally Posted by Bronte I was told that cgc decides what to pay out on lost packages. they use auction houses and other sold listings. |
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| Post 35 • IP flag post | ||
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Collector
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Mmanick private msg quote post Address this user | |
Quote:Originally Posted by Byrdibyrd I was told they will not insure the book and its on the shipping company. I keep getting the run around for everything. no one wants to be on the hook for anything just keep passing the buck back an fourth. I wont allow that to happen though and will keep pushing im not going to get hammered for this. |
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| Post 36 • IP flag post | ||
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Collector
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Mmanick private msg quote post Address this user | |
Quote:Originally Posted by Attackpilot They shipped the book back to me and the book was lost in transit and yes they are telling me they cant help. Good luck is what Maria the cgc rep told me at the end of the conversation because I told her I wont stand for that. |
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| Post 37 • IP flag post | ||
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Collector
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Mmanick private msg quote post Address this user | |
Quote:Originally Posted by Bronte They go off based what they consider is FMV and it can take months to receive. Also if the book shows up to them they will sell me the book back based on what they consider is FMV or what I was compensated from them |
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| Post 38 • IP flag post | ||
 I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
| What is the point of paying for insurance if the CGC won't act on it? Is the package definitely lost? I mean, I know you consider it lost...does UPS and/or CGC consider it lost? |
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| Post 39 • IP flag post | ||
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Collector
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Attackpilot private msg quote post Address this user | |
| Ahhh I see. Wow that really sucks! I hope you get it sorted out!! | ||
| Post 40 • IP flag post | ||
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Collector
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Mmanick private msg quote post Address this user | |
Quote:Originally Posted by GAC Yes, both companies have basically told me to move on and that its lost. |
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| Post 41 • IP flag post | ||
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I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
| that's nutty!......move on? Screw that! Best of luck in getting this favorably resolved. | ||
| Post 42 • IP flag post | ||
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Collector
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Mmanick private msg quote post Address this user | |
Quote:Originally Posted by GAC exactly they just keep trying to f me over and want me to take grading credit. its all bs |
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| Post 43 • IP flag post | ||
 I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
| It sounds like CGC didn't pay for additional insurance for the shipment, so the minimum of $100 that's included for every package shipping through UPS would apply. Maybe that's why they're trying to convince you of a highly inaccurate FMV that is about $300 less than what the book is actually worth. CGC should've insured it for the value you placed on your submission form. I know most grading companies, both for cards and comics, indicate the return shipping cost based on the insured value. Here's a link to CGC's return shipping rates based on the "owner's declared value" but this may only be for USPS registered mail, if selected, not UPS or Fedex. https://www.cgccomics.com/news/article/8324/shipping-collectibles-cgc/  Edit: There's some interesting language, but perhaps due to my poor reading comprehension, I can't make sense of it. They only insure domestic shipments for up to $100 per box And: Important Note: Customer assumes all risk of loss or damage to collectibles during return shipment from CGC to Customer. Customer is responsible for selecting a carrier (e.g. USPS Mail) for return shipping and for procuring insurance on return shipping. I've never submitted to CGC so I don't know what options you have on the submission form regarding return shipping and procuring insurance. I was under the impression they charge the return shipping cost with insurance included for the value indicated on your submission until now. Good luck with ordeal, I'll add this to my list of why never to submit to CGC as I've never had an issue with CBCS before. Unfortunately their terms specify what a book is insured for during return shipping so you might be stuck with a $100 payment from UPS and a refund of the return shipping cost. |
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| Post 44 • IP flag post | ||
 I've spent years perfecting my brand of assholery.
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DrWatson private msg quote post Address this user | |
| The best thing to do is to insure your books through a third party insurer and follow their shipping requirements. That way if a book is lost, stolen, or damaged, you can file a claim through them. | ||
| Post 45 • IP flag post | ||
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I have a problem with fattening women up.
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Bronte private msg quote post Address this user | |
| @DrWatson How would that work once it arrives at the grading company? I thought they only insured in transit?? |
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| Post 46 • IP flag post | ||
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Collector
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50AE_DE private msg quote post Address this user | |
Quote:Originally Posted by Byrdibyrd Exactly, which is what I said. CGC should be pursuing the insurance claim with UPS after they pay the OP $100, the insured amount through UPS, for his book. |
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| Post 47 • IP flag post | ||
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Collector
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50AE_DE private msg quote post Address this user | |
Quote:Originally Posted by flanders For domestic US return shipments via USPS Mail, CGC will purchase insurance on Customer’s behalf based on Customer’s declared values, up to $100,000 per package. The CCG Companies cannot provide or procure insurance for international return shipments to Customer. UPS Ground Maximum insurance value of $100 per package unless providing your own shipping carrier account number and insurance. It looks like it only applies if shipped via USPS Mail, not UPS which is how the OP package was sent. Their shipping policy is clearly stated on their Return Shipping page. |
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| Post 48 • IP flag post | ||
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I've spent years perfecting my brand of assholery.
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DrWatson private msg quote post Address this user | |
Quote:Originally Posted by Bronte Good question. I thought it covered the book while at the grading company as well. I'll ask. I do know that UPS isn't covered. I use FedEx. |
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| Post 49 • IP flag post | ||
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Where's his Bat-package?
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Byrdibyrd private msg quote post Address this user | |
| I use USPS. I had no idea that they (CGC) insured some parcels and not others dependent upon the carrier. That is NOT okay!! They should make that abundantly clear when choosing a carrier for your items that if you select UPS you could be in a world of hurt if something happens to your return parcel en route. | ||
| Post 50 • IP flag post | ||
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I've spent years perfecting my brand of assholery.
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DrWatson private msg quote post Address this user | |
| @Byrdibyrd The insurance agent I spoke with when I first bought my policy made a point to let me know that shipping with UPS wasn't covered. It had to do with UPS and their policies. | ||
| Post 51 • IP flag post | ||
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I have a problem with fattening women up.
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Bronte private msg quote post Address this user | |
| @Byrdibyrd If the above was a quote from their website, they do post it. If we as the consumer gloss through and don't read the fine print, that is kinda our fault.... |
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| Post 52 • IP flag post | ||
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Collector
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50AE_DE private msg quote post Address this user | |
| Is definitely posted on their website. It pops up on the screen right after entering your submission. | ||
| Post 53 • IP flag post | ||
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Where's his Bat-package?
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Byrdibyrd private msg quote post Address this user | |
Quote:Originally Posted by DrWatson WOW, that is news to me. I've always shied away from UPS, and I feel lucky that I have. |
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| Post 54 • IP flag post | ||
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Where's his Bat-package?
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Byrdibyrd private msg quote post Address this user | |
Quote:Originally Posted by Bronte I can't argue. You're correct. I never really read through the UPS stuff because I never use them. |
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| Post 55 • IP flag post | ||
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