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Where's his Bat-package? 24.74K	24.74K Byrdibyrd private msg quote post Address this user	plus 1 plus 1 plus 1 3
	Quote: Originally Posted by Ramage23 CBCS Apologists SWAG!!! I am humbled. I thought I was pretty hilarious when I was selected for jury duty (Giant. Eye. Roll.) and asked the judge if I could wear a "Team Jury" T-shirt on casual Fridays. I received permission, wore the shirt in court, and still have that shirt somewhere to this day. That, however, pales in comparison to the positively glorious CBCS Apologist T-shirt. You get ALL the beer!
	3 years ago	Post 26 • IP flag post

Suck it up, buttercup!! 30.27K	30.27K KatKomics private msg quote post Address this user	plus 1 plus 1 plus 1 6
	Quote: Originally Posted by Ramage23 CBCS Apologists SWAG!!! where's the kickstarter link so I can get a shirt!! are there mugs or mouse pads??
	3 years ago	Post 27 • IP flag post

Collector 6.46K	6.46K 50AE_DE private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Quote: Originally Posted by Byrdibyrd An example of something I have NOT seen coming from CBCS: Direct edition listed as news stand. The signature was authenticated. But the 5.5 grade was as if the folds and scuffs printed on the cover of the comic… were actually folds and scuffs. https://bleedingcool.com/comics/slabbed-comic-distressed/
	3 years ago	Post 28 • IP flag post

Masculinity takes a holiday. 37.27K	37.27K EbayMafia private msg quote post Address this user	plus 1 plus 1 plus 1 0
	lol..."do dis and do dat" Quote: Originally Posted by Ramage23 CBCS Apologists SWAG!!!
	3 years ago	Post 29 • IP flag post

Suck it up, buttercup!! 30.27K	30.27K KatKomics private msg quote post Address this user	plus 1 plus 1 plus 1 1
	Quote: Originally Posted by 50AE_DE The signature was authenticated. But the 5.5 grade was as if the folds and scuffs printed on the cover of the comic… were actually folds and scuffs. https://bleedingcool.com/comics/slabbed-comic-distressed/ to be fair CGC has done the same thing with the distressed comics - a POX on both their houses!!!!
	3 years ago	Post 30 • IP flag post

Collector 15	15 JERGO private msg quote post Address this user	plus 1 plus 1 plus 1 2
	I just wanted to thank everyone for their responses as because of it, seems we got CBCS' attention. I will e-mail Darryl directly and hopefully this issue gets resolved. I can tell that everyone here is very passionate about their comics.
	3 years ago	Post 31 • IP flag post

Where's his Bat-package? 24.74K	24.74K Byrdibyrd private msg quote post Address this user	plus 1 plus 1 plus 1 1
	@50AE_DE WOW, both of those are messed up. I have no doubt I'll wind up with returns for CBCS eventually, and I know I've been fortunate to not have any yet. That being said, I question whether they will curse me with 26 returns within a 3 ~ 4 month period and refuse to reply to emails informing them of this.
	3 years ago	Post 32 • IP flag post

would be nice to have a snugger fit. 4.4K	4.4K Sigur_Ros private msg quote post Address this user	plus 1 plus 1 plus 1 3
	Quote: Originally Posted by 50AE_DE The signature was authenticated. But the 5.5 grade was as if the folds and scuffs printed on the cover of the comic… were actually folds and scuffs. That right there is some CGC-level screw-up. Very disappointing. As if someone glanced at it and graded... without actually handling the book. I wonder what grade it ended up with..
	3 years ago	Post 33 • IP flag post

Collector 25K	25K poka private msg quote post Address this user	plus 1 plus 1 plus 1 1
	Quote: Originally Posted by JERGO Hi all. This is my first posting. I just recently got into the world of comic grading as I wanted to preserve and sell some of my childhood collections. The whole process of submission is very new to me. I had to read about it for months before taking the plunge. I just signed up for Bonze Membership. Before doing my first submission, I reached out to CBCS Customer Service to clarify the process on claiming the complimentary 2-Day Modern and Fast Passes provided with membership. Customer service via e-mail was quite responsive (within hours) but my frustration is their lack of detail in their responses that it took a few back & forth before I understood what had to be done. Basically, to make a long story short, I was just told to make a note on the invoice saying I am claiming my complimentary services of which I did in my submission. I have sent two boxes to CBCS. One box claiming the complimentary 2-Day Modern services of which they adjusted the invoice. The second box where I was claiming the complimentary Fast Passes was billed at the full amount. Since then, I have reached out to Customer Service. Their once responsiveness is totally non-existent now. Searching the forum, seems a lot of people had similar experience but supposedly things improved when they ramped up their Customer Service team. I am totally at a loss on what to do next to get my billing issue fixed. I know I can potentially claim the Fast Passes in the future. However, this is not the solution I want as I followed the instructions that was provided to me correctly and am unsure when my next submission will be. Still hoping to get a response from Customer Service but any insights will be surely appreciated. Thank you. Welcome - we have said it before - but worth repeating - may wish to read the Newbie's guide which has been put together by @dielinfinite. Most of your questions, incl the need to write on the invoice of the promotional/membership code are addressed there https://forum.cbcscomics.com/topic/9896/page/1/cbcs-101-a-newbies-guide/
	3 years ago	Post 34 • IP flag post

Collector 6.46K	6.46K 50AE_DE private msg quote post Address this user	plus 1 plus 1 plus 1 2
	@KatKomics yeah they both have their share of issues.
	3 years ago	Post 35 • IP flag post

I don't want to brag, but cashiers are always checking me out. 6.94K	6.94K power_struggle55 private msg quote post Address this user	plus 1 plus 1 plus 1 3
	basically all of us (well newbies) when told to be patient
	3 years ago	Post 36 • IP flag post

I blame the forum gremlins. 20.28K	20.28K figment private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Quote: Originally Posted by KatKomics Quote: Originally Posted by figment I'm not an apologist, but As to customer service, I think I am lucky in that I have only needed limited help from customer service from either company. But when I did both were courteous, relatively prompt and mostly helpful. I call a draw between the two in this regard, but a good web site can go a LONG way in reducing the need for human customer service in the first place. I think many of us stray into the apologist category from time to time - you started off saying not an apologist and then made apologies!! I applaud the boldness I find the fact that you read an apology into what I wrote hilarious. Try re-reading it and then explain to me who and what I am apologizing for. I'll wait.
	3 years ago	Post 37 • IP flag post

Masculinity takes a holiday. 37.27K	37.27K EbayMafia private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Quote: Originally Posted by figment Quote: Originally Posted by KatKomics Quote: Originally Posted by figment I'm not an apologist, but As to customer service, I think I am lucky in that I have only needed limited help from customer service from either company. But when I did both were courteous, relatively prompt and mostly helpful. I call a draw between the two in this regard, but a good web site can go a LONG way in reducing the need for human customer service in the first place. I think many of us stray into the apologist category from time to time - you started off saying not an apologist and then made apologies!! I applaud the boldness I find the fact that you read an apology into what I wrote hilarious. Try re-reading it and then explain to me who and what I am apologizing for. I'll wait. You didn't write anything that was apologist in nature. It looked like you were going to with the "but"...but you didn't.
	3 years ago	Post 38 • IP flag post

Suck it up, buttercup!! 30.27K	30.27K KatKomics private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Quote: Originally Posted by figment Quote: Originally Posted by KatKomics Quote: Originally Posted by figment I'm not an apologist, but As to customer service, I think I am lucky in that I have only needed limited help from customer service from either company. But when I did both were courteous, relatively prompt and mostly helpful. I call a draw between the two in this regard, but a good web site can go a LONG way in reducing the need for human customer service in the first place. I think many of us stray into the apologist category from time to time - you started off saying not an apologist and then made apologies!! I applaud the boldness I find the fact that you read an apology into what I wrote hilarious. Try re-reading it and then explain to me who and what I am apologizing for. I'll wait. sorry...my bad..I kind of interpreted the both make mistakes and you yourself have not encountered service issues, even some of the totally valid reasons as why CBCS TAT is out of control on the apologetic side. Board members shouldn't have to justify the decisions CBCS made that now has TATs at over a year with pressing and no fast add-ons...CBCS should own it and fix it - both the TAT issues and the non-existent customer "service" [the OPs main concern] - and again..I recognize they are taking steps to ameliorate the situations with new hires and training etc. - but that shouldn't have to be "Us" the board members who need to apologize/explain to a new customer why they find themselves with crazy TATs or zero response from CBCS it really even shouldn't be moderators who step in to help....theoretically they are here to see that we don't raise political issues or talk about drugs, pressing techniques and just generally adhere to the board rules -they shouldn't have to help us out because customer service ghosts us - I kind of take any explanation that we the community provide as an apology for something CBCS has fallen down on - no offense meant!
	3 years ago	Post 39 • IP flag post

Masculinity takes a holiday. 37.27K	37.27K EbayMafia private msg quote post Address this user	plus 1 plus 1 plus 1 15
	Other than Magazines and Witnessed signatures, I've sent everything to CBCS since about 2015. There was a long period of time where I questioned if I was making the right decision based on market bias. But I have no regrets. Even beyond no regrets, I'm quite happy that most of my graded books are in CBCS slabs.
	3 years ago	Post 40 • IP flag post

Collector 747	747 robertofredrico private msg quote post Address this user	plus 1 plus 1 plus 1 6
	Quote: Originally Posted by Byrdibyrd Quote: Originally Posted by JERGO Sigh... quite annoying really. Reason I chose CBCS over the others was they gave me a good impression initially on how responsive their Customer Service was. Don't despair over your choice yet. The Other Guy is the one who hasn't answered my inquiries about some returns I have since December of last year. Over time, the stack of returns has grown and now I have 26 books to be returned to resolve a variety of issues. So you have in one corner CBCS who has some CS delays, and in the other corner you have The Other Guy who also has CS delays but you can add 'screws up a lot' into the mix, too. Trust me, you made the right choice. Welcome to the forum! An example of something I have NOT seen coming from CBCS: Oh, it happens.
	3 years ago	Post 41 • IP flag post

Suck it up, buttercup!! 30.27K	30.27K KatKomics private msg quote post Address this user	plus 1 plus 1 plus 1 6
	Quote: Originally Posted by EbayMafia Other than Magazines and Witnessed signatures, I've sent everything to CBCS since about 2015. There was a long period of time where I questioned if I was making the right decision based on market bias. But I have no regrets. Even beyond no regrets, I'm quite happy that most of my graded books are in CBCS slabs. hands down the product is better - I've even switched a few books out of CGC oil slicks to CBCS! I'm in similar position and time frame - unless a magazine or mail in signature event everything else is CBCS - I've even been an 'Authorized Witness' a few times through CBCS and use them for on site verification if they are at the convention....still doesn't mean I'm trilled with the lack of customer service (and I've not needed anything major other than simple updates or confirmations or Canada specific concerns) or clarity with where our books are in the process
	3 years ago	Post 42 • IP flag post

Where's his Bat-package? 24.74K	24.74K Byrdibyrd private msg quote post Address this user	plus 1 plus 1 plus 1 1
	@robertofredrico I have no doubt that it does. And someday I'll wind up with a return to send back. It's just a question of what it will be. I'm kinda hoping for a label error because that pretty much guarantees no damage to the book. I can do without more cracked slabs and bent inner capsules.
	3 years ago	Post 43 • IP flag post

I'll probably wake up constipated. 19.86K	19.86K Pre_Coder private msg quote post Address this user	plus 1 plus 1 plus 1 4
	@Darryl_H when do we get free hats?
	3 years ago	Post 44 • IP flag post

Have I told you about the time I dropped off 3,000 comics at SDCC? 15.82K	15.82K Scifinator private msg quote post Address this user	plus 1 plus 1 plus 1 9
	Quote: Originally Posted by BigRedOne1944 Welcome to the CBCS forum! While I believe you are going to be delighted with the CBCS product(Slab), I would also suggest not letting the local board CBCS apologists try to sway you into any kind of false pretense regarding CBCS's non-existent customer service and often times lack of quality control, both of which have been well noted over the years and began long before any of the current influx in submissions, many of the CBCS board apologists would like you to believe is the reason for the poor customer service. Its also one of the reasons I don't even bother with CBCS memberships, You end up losing money on the coupons and the lack of being able to even implement them. I do believe that the CBCS customer service Email team has become more responsive as of late and they do deserve credit for that in a VERY tough job market where finding quality employees has become VERY difficult. That being said their quality control has to become more focused and less prone to the silly mistakes and clerical errors in the labeling department, that can really put a lot of unnecessary pressure on an already under staffed department. CBCS Apologists telling you to be patient... do this and do that? You can be most certain of that. The "CGC did this and that" deflection crowd? while it has absolutely nothing to do with your chosen plight with CBCS......... You can bank on a plethora of that non-sense as well. YOU have chosen to enter the bizarre world of comic book grading, and for that you have no one to blame but yourself. At this point there are going to be many trials and tribulations, as well as some frustrations regardless which company you choose to take this often times crazy journey with. Once you survive the insane TAT's and other frustrations involved with the grading business I think you will be more than happy with the end product from CBCS. I believe they are all honest hard working people doing the best they can in this crazy world we live in. In the end I still think the CBCS Slab and Label are the best in the hobby and thats coming from somebody who has just sent the same book back a second time for label errors. Frustration can often be part of the equation in the grading industry no matter what grading service you choose. @BigRedOne1944 - since I was the only one to use the term patient before your post, it seems obvious that you were specifically referencing my post. So I apologize for not being more clear about my patient reference. It being a reference to the fact that both grading and pressing TAT’s have now continually increased for two year’s and have yet to see a reversal as evidenced by today’s updated TAT increase in three tiers. Even with hiring, the trend is upward which could portend even further increases, hence, my “be patient” statement. I might add that I am finding you to be quite the dichotomy. At first I found you / your posts to be reasoned and interesting. Then, the past year, well, I’ll stop there and bite my tongue. This past month, however, a return to the reasoned veteran poster that I found interesting. Now with your post in this thread, it’s almost like watching professional wrestling saga when the heel becomes the hero and vice versa. Lastly, I know CBCS has shortcomings. Because I contemplate the reasons why TAT’s have gone through the roof, and where CBCS has chosen to focus most its attention for improvements and don’t necessarily find reason to incessantly bash them doesn’t make me an apologist. It’s just me imparting what I have seen and experienced in an attempt to be helpful and informative in a productive manner. Cheers and good night.
	3 years ago	Post 45 • IP flag post

Masculinity takes a holiday. 37.27K	37.27K EbayMafia private msg quote post Address this user	plus 1 plus 1 plus 1 2
	Quote: Originally Posted by Scifinator Lastly, I know CBCS has shortcomings. Because I contemplate the reasons why TAT’s have gone through the roof, and where CBCS has chosen to focus its attention for improvements and don’t necessarily find reason to incessantly bash them doesn’t make me an apologist. No entity is a monolith, we are all a collection of good and bad compartments. The same is true for companies...they have both good and bad compartments. The question is always, does the good outweigh the bad...or does the bad outweigh the good? The weakest links in a chain are the ones that break under pressure. The events of the last two years have pressure-tested society and exposed the weakest links in most everything...people and companies. In many companies, definitely both CGC and CBCS, the weaknesses have been exposed and highlighted while the strengths have had very little opportunity to improve and compensate. On the other hand, MCS seems to be one of those rare companies that has been able to take it all in stride and continue through this roller coaster ride with minimal negative impact to their customers. They should be a case study for other businesses.
	3 years ago	Post 46 • IP flag post

I have not set up at a con since 2029. 1.3K	1.3K PolarisNuclearSS2020 private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Quote: Originally Posted by Byrdibyrd Quote: Originally Posted by JERGO Sigh... quite annoying really. Reason I chose CBCS over the others was they gave me a good impression initially on how responsive their Customer Service was. Don't despair over your choice yet. The Other Guy is the one who hasn't answered my inquiries about some returns I have since December of last year. Over time, the stack of returns has grown and now I have 26 books to be returned to resolve a variety of issues. So you have in one corner CBCS who has some CS delays, and in the other corner you have The Other Guy who also has CS delays but you can add 'screws up a lot' into the mix, too. Trust me, you made the right choice. Welcome to the forum! An example of something I have NOT seen coming from CBCS: Consider yourself lucky, the FMV on Batman 609 exploded this week....you can bang out at least $300 outta that SS....Hell, I'd call it a "rare CGC label wrror" in the title and price it at whatever the going rate is in SA 9.8...it'll sell easily.
	3 years ago	Post 47 • IP flag post

I don't believe this....and I know you don't care that I don't believe this. 75.23K	75.23K GAC private msg quote post Address this user	plus 1 plus 1 plus 1 12
	Quote: Originally Posted by EbayMafia Quote: Originally Posted by Scifinator Lastly, I know CBCS has shortcomings. Because I contemplate the reasons why TAT’s have gone through the roof, and where CBCS has chosen to focus its attention for improvements and don’t necessarily find reason to incessantly bash them doesn’t make me an apologist. No entity is a monolith, we are all a collection of good and bad compartments. The same is true for companies...they have both good and bad compartments. The question is always, does the good outweigh the bad...or does the bad outweigh the good? The weakest links in a chain are the ones that break under pressure. The events of the last two years have pressure-tested society and exposed the weakest links in most everything...people and companies. In many companies, definitely both CGC and CBCS, the weaknesses have been exposed and highlighted while the strengths have had very little opportunity to improve and compensate. On the other hand, MCS seems to be one of those rare companies that has been able to take it all in stride and continue through this roller coaster ride with minimal negative impact to their customers. They should be a case study for other businesses. @EbayMafia @Scifinator Great posts! Again, everyone knows CBCS isn't perfect and still have issues to deal with. No one is saying otherwise (not even the "apologists" ). But what CBCS does right, they do better than anyone else. And what they do right are the most important elements of the business (Grading and slabbing). The vast majority of complaints are; 1.) Where are my books? (meaning what stage are they at because it still says Received or In Process). or: 2.) OMG! it's taking so long (TAT's). These two complaints are related to each other. These two complaints are also not core components of their business. I can assure everyone of two things about these complaints; 1.) Your books are not lost. If your tracking # says it made it to CBCS then it's a guarantee they are in CBCSs possession and moving within their network. 2.) TATs are long, period. They're long. You'll have to wait end of story.....and TATs change too. I will say that CBCS does itself no favors by not addressing their website Notification/Status update feature. I believe if they did this it would reduce a large percentage of complaints. But again, not their core component of their business. Also, ofcourse frontline customer service should be more responsive but from what I read it seems to be more "hit and miss" than just "miss". I'm not a customer of CBCS because I believe they have a kick ass customer service department or fast TATs or because I'm frequently updated with status notifications. I'm a customer because they're the best in the industry at the core components of why we slab....most accurate grading and best slabs....by far. It's not even close.....and for less cost I might add. So, I'll say it again. If you're buying TATs, customer service experience and frequent status notifications then maybe the other guys are for you. But if you're buying the most accurate/consistent grading, best slabs for the best price then CBCS is for you.
	3 years ago	Post 48 • IP flag post

Where's his Bat-package? 24.74K	24.74K Byrdibyrd private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Quote: Originally Posted by ComicHoarder Quote: Originally Posted by Byrdibyrd Quote: Originally Posted by JERGO Sigh... quite annoying really. Reason I chose CBCS over the others was they gave me a good impression initially on how responsive their Customer Service was. Don't despair over your choice yet. The Other Guy is the one who hasn't answered my inquiries about some returns I have since December of last year. Over time, the stack of returns has grown and now I have 26 books to be returned to resolve a variety of issues. So you have in one corner CBCS who has some CS delays, and in the other corner you have The Other Guy who also has CS delays but you can add 'screws up a lot' into the mix, too. Trust me, you made the right choice. Welcome to the forum! An example of something I have NOT seen coming from CBCS: Consider yourself lucky, the FMV on Batman 609 exploded this week....you can bang out at least $300 outta that SS....Hell, I'd call it a "rare CGC label wrror" in the title and price it at whatever the going rate is in SA 9.8...it'll sell easily. It's a shame the grade isn't accurate. That's a 9.6 Batman and the 9.8 Superman has the 9.6 Batman label.
	3 years ago	Post 49 • IP flag post

I'm a #2. 11.51K	11.51K BigRedOne1944 private msg quote post Address this user	plus 1 plus 1 plus 1 9
	@jergo Retaining your own critical thought will serve you well.
	3 years ago	Post 50 • IP flag post

Suck it up, buttercup!! 30.27K	30.27K KatKomics private msg quote post Address this user	plus 1 plus 1 plus 1 3
	Quote: Originally Posted by BigRedOne1944 @jergo Retaining your own critical thought will serve you well. luckily the small lakes and ponds are still frozen around here - cause damned...that looks like fun!!
	3 years ago	Post 51 • IP flag post

would be nice to have a snugger fit. 4.4K	4.4K Sigur_Ros private msg quote post Address this user	plus 1 plus 1 plus 1 1
	Quote: Originally Posted by Ramage23 CBCS Apologists SWAG!!! [/img] To be fair, I bet the apologists can spell "official".
	3 years ago	Post 52 • IP flag post

If the viagra is working you should be well over a 9.8. 17.88K	17.88K xkonk private msg quote post Address this user	plus 1 plus 1 plus 1 10
	Quote: Originally Posted by Sigur_Ros To be fair, I bet the apologists can spell "official". That's just a label error, email customer service and they'll send a prepaid postage sticker.
	3 years ago	Post 53 • IP flag post

Collector 4.85K	4.85K Paulbg2000 private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Quote: Originally Posted by Ramage23 CBCS Apologists SWAG!!! "#SOON"
	3 years ago	Post 54 • IP flag post

being an ass and being a clown are two very different things. 26.02K	26.02K HAmistoso private msg quote post Address this user	plus 1 plus 1 plus 1 9

	3 years ago	Post 55 • IP flag post

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