Turnaround time 8.017088
 Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
| @Kasperb991 Giving people options in difficult situations helps to at least minimize the frustrations. Some people will complain 100% of the time...but right now all of the complaints have a lot of legitimacy because people are trapped in a tough situation. | ||
| Post 951 • IP flag post | ||
 Collector
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Caffeine_Kid private msg quote post Address this user | |
Quote:Originally Posted by Jesse_O I'm not surprised by this fact, @Jesse_O . The problem here is CBCS didn't first get their sh!t together and fix the horrendous mess for customers who already paid good money for a reasonable service time. I've got my first CBCS order coming up to its 1 year anniversary in less than 4 weeks. That's BS customer service. Imagine you're standing in a long, long, long line to get a seat at a movie theater where everyone has already bought a ticket. You're slowly inching closer as the hours go by but you expect to get in before the last screening. Suddenly the theater management changes the rules and people who never waited in line at all are filing past you to sit in your seat while the line you're in slows down even more as a result. CBCS should have fixed the current problem before they started gouging people for guaranteed TAT that worsens my "customer service". |
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| Post 952 • IP flag post | ||
 Collector
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Kasperb991 private msg quote post Address this user | |
| @EbayMafia giving people options still domestic stop them from complaining trust me I have had ti deal with that in several options because at the end of the day your still upset that they feel like they don't get enough.. the fact that all grading services have a TAT and say it's estimated covers there butts will people be upset sure they will but at the end of the day you took a estimated time amd agreed to a service. Now I agree that an option either pay the upgraded price and your book skips the cue or give the customers a credit for future services or like you said send the books back and refund the money would be a good offer but it's not going to make people happy at the end day they are still going to complain. At least from what I have seen in my time in customer service and working in the life | ||
| Post 953 • IP flag post | ||
 Collector
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Lonestar private msg quote post Address this user | |
Quote:Originally Posted by HeinzDadI think limbo is a perfect word choice. Depending on which dictionary you look at and what definition you use. Limbo can mean such things as: a place or state of restraint or confinement, a place or state of neglect or oblivion, an intermediate or transitional place or state, a state of uncertainty. Some or all of these fit my submission at CBCS. Try as we may, we can't get a definitive answer from CBCS as to when submissions will be returned. That's all any of us really want. A better understanding of when we'll get our books back. I e-mailed CS a few weeks back and the response was that my books were in "hot seal" which was "one of the final stages before completion". And yet, still no updates, no response to follow up e-mails and no return of submission. So, yeah, limbo sounds like a good word choice to me. |
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| Post 954 • IP flag post | ||
 I'm good with splotches.
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Nuffsaid111 private msg quote post Address this user | |
| What was the issue for me and will always be the issue for me is that Marketing letter back in late March. I've always accepted being pushed back with a standard sub, and I still accept being pushed back. What I do not accept; and will never accept; and will forever get me angry when I think about the topic: is the build up that help is coming for a year followed by the (my opinion) deceit that followed. I'm a grizzled, hardened individual and do not appreciate "we've heard our customer complaints..." followed by what essentially amounts to a premium priced expedited grading initiative. They did nothing... nada... zilch... zero for me and anyone else who uses/used standard grading. And that's alot of people. I feel that Marketing push was disingenuous. I accept all types of mistakes and nonsense in life. But I despise when I feel I've been lied to |
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| Post 955 • IP flag post | ||
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Collector
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Lonestar private msg quote post Address this user | |
Quote:Originally Posted by Jesse_O@Jesse_O One point that you seem to under estimate is the effect guarantee TAT with the Express orders have on this whole issue. There was no guarantee before with fast pass, so while it certainly cut down the TAT, there was still no real urgency for CBCS to move fast pass orders all the way to the front of the line. Now, there are real consequences if express orders don't get done on time, since CBCS has made a guarantee of TAT. There are financial implications to CBCS. So, CBCS must realistically put all resources toward meeting those guarantee TAT. Thus, as express orders increase and come in more and more, those standard orders that have been sitting, will continue to do just that and only get worked on when graders have spare time. And as express orders increase in frequency and popularity, any new graders that were added, will be needed to address that influx of work and not to help with the back log. Let's be honest, CBCS has no real incentive at this point to finish these standard orders, except maybe for bad PR. They have the money from the order and as I've been told on these forums, CBCS never guaranteed me anything. All TAT were estimates. As you can tell, I'm frustrated. One really can't get a straight answer on status or expected finish date for standard orders. To give credit where credit is due, I did get a timely response from CS on the status of my oldest standard order. But, it was in fact a non-answer. All it said was my order was in "hot seal". What does that actually mean? There is no transparency on the process, so it's essentially meaningless since we don't know what that state means in relation to getting the order finished. |
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| Post 956 • IP flag post | ||
 Moderator
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Jesse_O private msg quote post Address this user | |
Quote:Originally Posted by Lonestar But do they really have to put all resources on them? I doubt it. There has always been graders for moderns and graders for vintage. Doesn't it seem logical to have a portion of each dedicated to express orders and a portion dedicated to standard orders? Then, if the express graders are caught up, some of them can switch to doing some slower orders. There doesn't have to be an all or nothing scenario here. In fact, since CBCS has hired more people all around, it would make sense that they were training people for this very setup. I haven't asked anyone about this, because to me that would just be common sense. But now that I say that, I should check into it. Sometimes common sense isn't so common. LOL And look, I get the frustrations. CBCS really screwed up the rollout on all of this. All of this should have been considered and explained from the get go. Period. No excuses. I'll try to find out more info tomorrow. |
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| Post 957 • IP flag post | ||
 Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
| our @Jesse_O must have the patience of saints to be able to deal with all the forum gripes and shenanigans!! (both real and imagined) Pray that one day he doesn't snap and just kick everyone off for a 'cooling' period!!! |
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| Post 958 • IP flag post | ||
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Moderator
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Jesse_O private msg quote post Address this user | |
Quote:Originally Posted by KatKomics I'm not gonna lie, it's crossed my mind a time or two!!! LOL |
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| Post 959 • IP flag post | ||
 CBCS Boomhauer
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HeinzDad private msg quote post Address this user | |
| @Jesse_O, I apologize if I started a dog pile on you. From what I understand you don’t work for CBCS but I saw an opportunity to speak with someone affiliated with them that would actually take interest. I have purposely strayed as far away from this thread as possible but every now and then I see a post or two where I can intelligently voice my opinion. And trust me, we all know when I’m not applying intelligence. | ||
| Post 960 • IP flag post | ||
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Collector
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Lonestar private msg quote post Address this user | |
Quote:Originally Posted by Jesse_O First, I want to make sure you know that I appreciate your engagement and trying to help. To your question of if they really have to put all resources on express orders. It depends on how many they have. If they have an amount that requires all graders to work on them in order to meet the guarantee TAT, then, Yes, they need to and should do so. If they don't and it causes them to miss the guarantees, then that is bad management and bad practice. It would seem logical to have some graders devoted to express vs standard, as you state. I hope that is the case, but I haven't seen the evidence that it is making any impact on the standard order backlog. Again, thanks for your input. I hope you can find out more info that you can share with all of us. |
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| Post 961 • IP flag post | ||
 I called CGC about the giveback benefit.
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beastboy1980 private msg quote post Address this user | |
| would it be a smart move by CBCS to hire a staff just to work on the old modern orders and dedicate a staff to all express and newer orders. I see why so many people are worried about basic modern orders in cbcs from last year not graded . For CBCS to truly get the place moving along they need to be working on all new orders that were in house this year by the six month mark of this year. |
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| Post 962 • IP flag post | ||
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I called CGC about the giveback benefit.
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beastboy1980 private msg quote post Address this user | |
| i thought the old TATS were 126 days before the price increase | ||
| Post 963 • IP flag post | ||
 No rust here...
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Nearmint67 private msg quote post Address this user | |
| Changes are a comin'.... Some will be mad. Changes are a comin'.. Some will be sad. Changes are a comin'. Some will be glad. Stay tuned. Same Bat Channel. Same Bat Time...... You heard it first here on WKRP in Cincinnati... Wait.. I'm not in Cincinnati... lol...  |
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| Post 964 • IP flag post | ||
 Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| “I'm a grizzled, hardened individual” @Nuffsaid111 - Your new Avatar slogan? |
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| Post 965 • IP flag post | ||
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Collector
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Kasperb991 private msg quote post Address this user | |
| Ok so I'm new to submitting on my own and new to cbcs for sure so dumb question how often does the status change on the books. I.E. if there is a change in the status should I expect to see it on a Friday or WED etc.. as I understand they won't change anything until the books move to the next stage | ||
| Post 966 • IP flag post | ||
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No rust here...
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Nearmint67 private msg quote post Address this user | |
Quote:Originally Posted by Kasperb991 Congratulations! Great job. Knew you could do it. No, there is no particular day for status updates. Sorry bud. But I digress and refer you to our resident encyclopedia. Full of wealth & knowledge @scifinator for all of your submission info.... |
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| Post 967 • IP flag post | ||
 Collector
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david75090 private msg quote post Address this user | |
| June 4th will be my 1 year anniversary of my order. Then my 2nd order's anniversary is June 14th. I'm wondering what's the procedure? Is an anniversary an occasion for a card, flowers, candy? None of that? If so, do we each send those? Looks like an anniversary of a relationship should involve some sort of symbolic gesture. Or are these anniversaries meaningless? | ||
| Post 968 • IP flag post | ||
 Collector
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warlordofmars private msg quote post Address this user | |
| @david75090 Maybe you should send some flowers to the Boss, would send a message. | ||
| Post 969 • IP flag post | ||
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Collector
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warlordofmars private msg quote post Address this user | |
| I had two orders that arrived on the same date in early July 2021, same number of books each, same modern no press no VSP, and one has shipped on April 25th while the other one has yet to be graded. Would be interesting to know how something like that could happen. If I can only get this last order back, that will be it for me. Only thing I am submitting is VSP with express to this company. |
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| Post 970 • IP flag post | ||
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Collector
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Caffeine_Kid private msg quote post Address this user | |
Quote:Originally Posted by david75090 Only meaningless to CBCS. My anniversary date is June 10. |
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| Post 971 • IP flag post | ||
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I'm good with splotches.
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Nuffsaid111 private msg quote post Address this user | |
Quote:Originally Posted by Scifinator I do think it's time for a change! Good with splotches ain't cuttin' it |
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| Post 972 • IP flag post | ||
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No rust here...
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Nearmint67 private msg quote post Address this user | |
Quote:Originally Posted by david75090 Quote: Originally Posted by Caffeine_Kid Happy Anniversary guys... So sorry you have had to wait so long to get your books back. Hope you both get 10.0's on all your books... |
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| Post 973 • IP flag post | ||
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Collector
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Caffeine_Kid private msg quote post Address this user | |
Slight diversion from the topic for a moment... but I can't find where to change the wording under my avatar. Howzit done?  |
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| Post 974 • IP flag post | ||
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No rust here...
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Nearmint67 private msg quote post Address this user | |
Quote:Originally Posted by Caffeine_Kid You can't. Tried that. See the man @Jesse_O |
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| Post 975 • IP flag post | ||
 If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
Quote:Originally Posted by Kasperb991 There isn't a set day, and the status changes rarely. When the TATs were faster you could sometimes see the end of the process go by (grading, labels, heat seal, shipping) from day to day but nowadays there's plenty of time between all of those, if the order gets updated for all of them at all. |
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| Post 976 • IP flag post | ||
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Collector
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Kasperb991 private msg quote post Address this user | |
Quote:Originally Posted by xkonkOk thanks I figured I'd ask as they still show recieved but the last email I got says they went to the pressing g area ( at least the one I submittedfor pressing anyway) but my invoice area says recived on one page and the other says processing lol again new to submitting on my own behalf usually jist sent in books at a convention |
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| Post 977 • IP flag post | ||
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Collector
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2021NAI private msg quote post Address this user | |
| @David75090 1 Year for me tomorrow 5/17 for my $50 2-DAY (think they meant 12 months) Modern. Trying for 3X the TAT. All I can do is laugh at this point. | ||
| Post 978 • IP flag post | ||
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Collector
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Wheresmymvs private msg quote post Address this user | |
Quote:Originally Posted by 2021NAI My guess is you either got them pressed or they were on the same invoice with books that are not 2-day. If the latter is what it is you always want to create separate invoices for tier levels so they ship separately. Otherwise, all books will ship when they are completed. If it was pressed please say it in your post because we all know pressing is about a year just for that and then time for grading. You will want to get books pressed prior by a third party before sending to CBCS or another grading service. |
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| Post 979 • IP flag post | ||
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Collector
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david75090 private msg quote post Address this user | |
Quote:Originally Posted by Wheresmymvs Did we all know that pressing was going to be a year when we did our first submission? Don't remember that being mentioned anywhere. Now, after nearly a year, I find out. When you're filling out the form, that's one of the things they push, the pressing. They have a pop-up reminding/suggesting "pressing" but they don't have a pop-up that says that pressing is going to take a year. The slabs I've received back, so far, look great. I'm not sure they're wait-a-year-plus great. As of right now, personally, I doubt that there will be any future submissions, by me. |
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| Post 980 • IP flag post | ||