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Collector Kasperb991 private msg quote post Address this user
Can someone tell me the steps that cbcs post on your page in order and what they mean?
Post 926 IP   flag post
Collector Track17 private msg quote post Address this user
What do these dates mean if they received all of your books on June 8th?


Post 927 IP   flag post
I blame the forum gremlins. figment private msg quote post Address this user
Quote:
Originally Posted by Kasperb991
Can someone tell me the steps that cbcs post on your page in order and what they mean?


See post #4 in the CBCS 101 thread, I think that's what you're looking for.
Post 928 IP   flag post
Collector WalkinWillie private msg quote post Address this user
CBCS must have two or more "teams" working submittals now. A modern pre-screen order that I shipped on Saturday, 5/7/22 got to Dallas on Tuesday, 5/10/22, was marked as "Received" on Wednesday, 5/11/2022 and I got an email today that the books are graded. I was able to see what made it and what was rejected on the invoice so the pre-screen is definitely done. Now I have several orders in the system - 13 to be exact - with the oldest a pre-screen modern from 8/23/21 and yet this new one is almost ready to ship.

CBCS must be attacking all the new submittals while they try to whittle down the backlog. Anybody know why they have the 100 book limit on orders now? My thinking is that these 100 book orders - and less - are much more manageable than some of the 200 to 300 book orders that I would regularly submit.

Strange stuff going on here...
Post 929 IP   flag post
Collector Kasperb991 private msg quote post Address this user
@figment kind of I'm jiat wondering if processing is better than received etc..
Post 930 IP   flag post


If the viagra is working you should be well over a 9.8. xkonk private msg quote post Address this user
@Kasperb991 processing is not a stage in the process. You need to click on your invoice link and see what it says.
Post 931 IP   flag post
Collector Kasperb991 private msg quote post Address this user
@xkonk it says processing 😆
Post 932 IP   flag post
Collector Kasperb991 private msg quote post Address this user
When I click the link on the order it says processing for rhe over all amd each book shows received
Post 933 IP   flag post
I called CGC about the giveback benefit. beastboy1980 private msg quote post Address this user
any idea if the TATS ARE moved lower
Post 934 IP   flag post
Collector Kasperb991 private msg quote post Address this user
Quote:
Originally Posted by beastboy1980
any idea if the TATS ARE moved lower
so I read somewhere and I need to find it again that the newer submissions have a promised TAT or your money back so they are working on them and doing more of the back order stuff still but as it was submitted prior to the promise they are a bit slower but I don't know if this is 100% true
Post 935 IP   flag post
Collector Kasperb991 private msg quote post Address this user
Quote:
Originally Posted by beastboy1980
any idea if the TATS ARE moved lower

Post 936 IP   flag post
The apple sauce and pudding were the best part... Bronte private msg quote post Address this user
The money back is on certain tiers, not all of them.
Post 937 IP   flag post
Collector Kasperb991 private msg quote post Address this user
That makes sense but still my point is some of the older submitted books are probably ly getting pushed to the side for the people paying for the 2 weeks to 5 day TAT at least that would make sense to me
Post 938 IP   flag post
The apple sauce and pudding were the best part... Bronte private msg quote post Address this user
That is the assumption. And a lot of folks are not happy about it.
Post 939 IP   flag post
Have I told you about the time I dropped off 3,000 comics at SDCC? Scifinator private msg quote post Address this user
@Track17 - tThose are the dates that I entered and printed the submissions. Estimated TAT’s actually start after the submissions are delivered to CBCS. I purposely posted those entry dates as many confuse that Date that shows up on their dashboards with the TAT start time which is not the case.
Post 940 IP   flag post
Collector Nearmint67 private msg quote post Address this user
Quote:
Originally Posted by Bronte
That is the assumption. And a lot of folks are not happy about it.


That is exactly what is happening.
I know a guy that knows a guy. He is still getting his soup if you know what I mean.
Post 941 IP   flag post
If the viagra is working you should be well over a 9.8. xkonk private msg quote post Address this user
@Kasperb991 the screenshot is not of your invoice. Click on the order number and then look for a link that says invoice and click on that. It should open a PDF that looks like the invoice you printed and sent with your books. That will have some status listed on it. If yours says 'received' then it means they're waiting to be graded.

Quote:
Originally Posted by Jesse_O

If you click on invoice, you will see a list of books on the order divided by tier. At the top of each tier you will have a status specific to that tier. When the invoice is initially created these statuses will all read "Submitted." Once the books are received, these statuses will change to "Received." Tiers will remain in this status until they enter the "Grading" status at which point you should receive another email indicating the status change and will receive additional emails for subsequent status changes. After grading comes "Shipping" when the books are preparing to ship and "Complete" once the books have left CBCS.

The status updates given above are a bit general. If you open up the invoice itself you can find a bit updates that are a bit more granular. These include statuses like "Labels" or "Encapsulation" but it's worth noting that these statuses can change repeatedly as the order may go back and forth through various statuses as individual books make their way through the process.



Post 942 IP   flag post
Collector Rongro private msg quote post Address this user
@Kasperb991 It is a 100% true, my rep told me this on the phone. They aren't going to miss a guarantee for someone who is not guaranteed no matter how long our books are sitting.
Post 943 IP   flag post
Moderator Jesse_O private msg quote post Address this user
Quote:
Originally Posted by Kasperb991
...my point is some of the older submitted books are probably ... getting pushed to the side for the people paying for the 2 weeks to 5 day TAT...


This is not a new concept. It's always been that the more money you are willing to pay, the quicker you get your books back. The only thing that has changed is that CBCS is now guaranteeing that express orders will be done in a certain length of time. And yes, those orders will bump back the slower orders. But again, it's always been that way. No one should be surprised by this fact.
Post 944 IP   flag post
I called CGC about the giveback benefit. beastboy1980 private msg quote post Address this user
Quote:
Originally Posted by BPaxson002
Quote:
Originally Posted by BPaxson002
Books arrived 5-9-22
Books received 5-12-22

So far looks like paying the bribe is working.

Still no movement on my first order


Good Lord

Order now marked in the Grading Room 5-12-22

Does the VSP happen after grading? Which seems weird since I marked not to encapsulate if VSP fails.


wow
that seems fast
the vsp says i think 24 business days
are they this fast
Post 945 IP   flag post
CBCS Boomhauer HeinzDad private msg quote post Address this user
Quote:
Originally Posted by Jesse_O
Quote:
Originally Posted by Kasperb991
...my point is some of the older submitted books are probably ... getting pushed to the side for the people paying for the 2 weeks to 5 day TAT...


This is not a new concept. It's always been that the more money you are willing to pay, the quicker you get your books back. The only thing that has changed is that CBCS is now guaranteeing that express orders will be done in a certain length of time. And yes, those orders will bump back the slower orders. But again, it's always been that way. No one should be surprised by this fact.
@Jesse_O, this is what so many are unhappy about. There is no repercussions to the company to fill any of those old orders. Ive never complained about people jumping the line. Now new subs are even jumping the old "fast subs". This includes other orders placed via express or fast or whatever it is. I send every submission snail pace so ill just wait, others however did pay a shit load more per book to get them faster. Those books are in limbo with the snail books like mine. The guarantee is what Tommy Boy dealt with. It's a big fuzzy expensive hug.
Post 946 IP   flag post
Moderator Jesse_O private msg quote post Address this user
Quote:
Originally Posted by HeinzDad
Those books are in limbo with the snail books like mine.


It's my understanding that the "express" orders go to the front, the "standard" orders are like the old slow tiers, and the older, faster tiers are in-between. If someone paid for fast pass, their order is still going to be ahead of a current "standard" order. The new "standard" orders are going behind the old regular orders. Also, if anyone had paid for a two week service the day before the changes took effect, I believe they have their books back by now. They didn't get bumped back with the regular orders. If that's not the way it is going, I'd be pissed too. But I don’t believe anyone's books are in limbo.
Post 947 IP   flag post
CBCS Boomhauer HeinzDad private msg quote post Address this user
Limbo may have been a bad word choice. It just ends up seeming like that. No big deal, I'll still send my books at regular TAT, im over it. I just happened to think about the people who paid more initially, getting moved to what is essentially now the middle.
Post 948 IP   flag post
Masculinity takes a holiday. EbayMafia private msg quote post Address this user
At this point CBCS has basically become a grading company for premium priced expedited grading submissions. They probably ought to just offer to pay people to take back their regular priced submission. Not just the amount of the submission but also the shipping cost both ways plus a small kicker, say $20 for the inconvenience. This may sound like a joke but it's not. It would clear some of the low-profit submissions out of their backlog, allowing them to focus all energy on high-profit submissions. And those who don't accept the offer (which would be most) would no longer have a legitimate complaint about the long TAT's and lack of communication.
Post 949 IP   flag post
Collector Kasperb991 private msg quote post Address this user
@EbayMafia people will complain either way 100% of the time. But the idea of a refund plus a kicker isn't a bad idea to help clear the back log for sure but also highly unlikely to happen
Post 950 IP   flag post
Masculinity takes a holiday. EbayMafia private msg quote post Address this user
@Kasperb991 Giving people options in difficult situations helps to at least minimize the frustrations. Some people will complain 100% of the time...but right now all of the complaints have a lot of legitimacy because people are trapped in a tough situation.
Post 951 IP   flag post
Collector Caffeine_Kid private msg quote post Address this user
Quote:
Originally Posted by Jesse_O
Quote:
Originally Posted by Kasperb991
...my point is some of the older submitted books are probably ... getting pushed to the side for the people paying for the 2 weeks to 5 day TAT...


This is not a new concept. It's always been that the more money you are willing to pay, the quicker you get your books back. The only thing that has changed is that CBCS is now guaranteeing that express orders will be done in a certain length of time. And yes, those orders will bump back the slower orders. But again, it's always been that way. No one should be surprised by this fact.


I'm not surprised by this fact, @Jesse_O . The problem here is CBCS didn't first get their sh!t together and fix the horrendous mess for customers who already paid good money for a reasonable service time. I've got my first CBCS order coming up to its 1 year anniversary in less than 4 weeks. That's BS customer service.

Imagine you're standing in a long, long, long line to get a seat at a movie theater where everyone has already bought a ticket. You're slowly inching closer as the hours go by but you expect to get in before the last screening. Suddenly the theater management changes the rules and people who never waited in line at all are filing past you to sit in your seat while the line you're in slows down even more as a result.

CBCS should have fixed the current problem before they started gouging people for guaranteed TAT that worsens my "customer service".
Post 952 IP   flag post
Collector Kasperb991 private msg quote post Address this user
@EbayMafia giving people options still domestic stop them from complaining trust me I have had ti deal with that in several options because at the end of the day your still upset that they feel like they don't get enough.. the fact that all grading services have a TAT and say it's estimated covers there butts will people be upset sure they will but at the end of the day you took a estimated time amd agreed to a service. Now I agree that an option either pay the upgraded price and your book skips the cue or give the customers a credit for future services or like you said send the books back and refund the money would be a good offer but it's not going to make people happy at the end day they are still going to complain. At least from what I have seen in my time in customer service and working in the life
Post 953 IP   flag post
Collector Lonestar private msg quote post Address this user
Quote:
Originally Posted by HeinzDad
Limbo may have been a bad word choice. It just ends up seeming like that. No big deal, I'll still send my books at regular TAT, im over it. I just happened to think about the people who paid more initially, getting moved to what is essentially now the middle.
I think limbo is a perfect word choice. Depending on which dictionary you look at and what definition you use. Limbo can mean such things as: a place or state of restraint or confinement, a place or state of neglect or oblivion, an intermediate or transitional place or state, a state of uncertainty.

Some or all of these fit my submission at CBCS.

Try as we may, we can't get a definitive answer from CBCS as to when submissions will be returned. That's all any of us really want. A better understanding of when we'll get our books back. I e-mailed CS a few weeks back and the response was that my books were in "hot seal" which was "one of the final stages before completion". And yet, still no updates, no response to follow up e-mails and no return of submission.

So, yeah, limbo sounds like a good word choice to me.
Post 954 IP   flag post
I'm good with splotches. Nuffsaid111 private msg quote post Address this user
What was the issue for me and will always be the issue for me is that Marketing letter back in late March.

I've always accepted being pushed back with a standard sub, and I still accept being pushed back.

What I do not accept; and will never accept; and will forever get me angry when I think about the topic: is the build up that help is coming for a year followed by the (my opinion) deceit that followed.

I'm a grizzled, hardened individual and do not appreciate "we've heard our customer complaints..." followed by what essentially amounts to a premium priced expedited grading initiative. They did nothing... nada... zilch... zero for me and anyone else who uses/used standard grading. And that's alot of people.
I feel that Marketing push was disingenuous.

I accept all types of mistakes and nonsense in life. But I despise when I feel I've been lied to
Post 955 IP   flag post
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