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Why just the women? I like bears. Gaard private msg quote post Address this user
Quote:
Originally Posted by HeinzDad
What am I missing? They used to use customer service to answer these questions? Keep in mind, I’ve never submitted books there.

I've used CGC many times and I never knew this was a thing.
Post 851 IP   flag post
Collector Supertom private msg quote post Address this user
Quote:
Originally Posted by Rongro
Just got off the phone with the CBCS rep. Good news! Hopefully next month they will do my books! Also, this is the 4th month in a row he has promised me that.............


Don't worry. Every month they say that they mean it a little bit more.
Post 852 IP   flag post
Collector Optimal_max private msg quote post Address this user
CGC is currently @ 3.5 months for modern, no press. My current CBCS modern no-press is sitting at 8 months with no update.
Post 853 IP   flag post
Collector etapi65 private msg quote post Address this user
Submitted several orders at Megacon Orlando. "Clock" started August 18th. Received a 3-book submission on this past Sunday. I needed to contact customer service last Wednesday when they order took off and actually passed my other order in the queue. CS got back to me with an e-mail response I found to be professional and satisfactory on Monday this week.

Submitted at con

Order one, all moderns with witnessed sigs.
Dropped at con 8/12/2021
Official submit date 8/18/2021
Entered into system 10/8/2021
grading/label/shipping: Never saw the switch, it went from processing to shipping over the course of 24 hours based on e-mails.

Order two: included 1 quickstream and 1 rapid
Dropped at con 8/13/2021
Entered into system by hand by booth person so listed as received 8/13/2021
Labels around 3/16/2022

Order three: Pressing
Dropped at con 8/13/2021
Received 10/8/2021
Post 854 IP   flag post
It gets old smelling it everytime I go outside my door. Nearmint67 private msg quote post Address this user
21-3234C91 (books were received Sept 9.12.21)
Email received today;

Chrom - Team Beckett (CBCSComics)

10-May-2022, 7:18 pm IST

Hello,
The invoice 21-3234C91 is currently in Labels.

Thank you, Have a Great day!

Customer Support
Post 855 IP   flag post


Collector Comicskablooey private msg quote post Address this user
I've been looking at this since I started submitting to cgc a year ago. So to me its always been a feature that I didn't know wasn't there. I've also noticed that the grade will not post until the shipping day is acknowledge. As far as not getting notified about any of my submissions in the process I have only had it happen once where I wasn't being told what was happening with my J. Scott Campbell rogue submission and that was because a miscommunication on both cgc and my part, which was resolved and cgc absorbed the cost to keep me happy.
Post 856 IP   flag post
Collector warlordofmars private msg quote post Address this user
I shipped two orders to CGC on January 20th to test their turnaround times. One was Fast Track Modern and the other just Modern. My Fast track was back in less than a month, really less than two weeks when they received it. My plain old Modern order just went into Grading/Quality Control yesterday, so 3.5 months so far (The TAT at the time was 6 Months).

Compared to CBCS in which I am still waiting on an order from last July 6, 2021.
Post 857 IP   flag post
Collector warlordofmars private msg quote post Address this user
@Nearmint67 I can understand this. Why should Customer Service waste time providing grades to people, when it is online when shipped or wait until you get the package. Save the element of surprise.
Post 858 IP   flag post
Collector warlordofmars private msg quote post Address this user
Quote:
Originally Posted by Bronte
CGC Submissions drop off that page after I think 8 months. I have a bunch of books I can't check because they were to be pressed and took more than 8 months....


I called CGC customer service about mine because I did not write down the submission number and could not find it listed. They looked it up and provided a submission number to me and I was able to search for it. I keep all my orders in a Microsoft Access database that I created, but Submission number was one I did not track, because I thought order number was enough

So if you submit an order be sure to write down submission number once it is received just in case your order will take longer than 8 months, which it will for pressing.
Post 859 IP   flag post
Collector 2021NAI private msg quote post Address this user
21-1B89D64 Entered into the system 5/17/2021 for 5 Books Pressed with 2 Day Modern Grading. In 7 days, it will have been a full year since they were entered into the system. Still supposedly in Labels where they have been sitting for months. Nobody answers emails, not even the top dogs even after they say they will get back to you in 24 hours (multiple times). I guess at least the BA 12's keep going up in value. Someday I guess they will return.

Batman Adventures #12 [1993]
DC, Newsstand Edition, Modern Age x1 $50.00
Batman Adventures #12 [1993]
DC, Direct Edition, Modern Age x1 $50.00
G.I. Joe, A Real American Hero #1 [1982]
Marvel, Direct Edition, Bronze Age x1 $50.00
New Mutants #98 [1991]
Marvel, Newsstand Edition, Copper Age x1 $50.00
Transformers #1 [1984]
Marvel, Direct Edition, Copper Age x1 $50.00
Post 860 IP   flag post
It gets old smelling it everytime I go outside my door. Nearmint67 private msg quote post Address this user
Quote:
Originally Posted by warlordofmars
@Nearmint67 I can understand this. Why should Customer Service waste time providing grades to people, when it is online when shipped or wait until you get the package. Save the element of surprise.


If you submit with a grade pre-screen (Highly Recommended. I always do this) you will have a good idea what the grades are when the submission gets to the billing stage.
If the cost of the grading fee is shown next to the book, that means the grade is at least what you pre-screen grade was set at or higher.

If there is 0.00 next to the book, that means it did not meet the pre-screened grade.
So for new books pre-screened at 9.8, if the fee is shown, then you know you got a 9.8 or maybe a 9.9.

Plus, you don't have to pay them in advance for grading when a grade pre-screen is used. You will only have to pay for the shipping up front.

I just recently opened a Fed-Ex account and added the account number to my CBCS account. So now I won't even have to pay shipping costs up front. My future submissions will be 0.00 out of pocket until they books are graded and in billing ready to ship. Then pay them and a few days later, graded books are on my door step.
Post 861 IP   flag post
Collector LeeK private msg quote post Address this user
MegaCon Orlando 2021 submission received back. Grades as expected (9.6, 9.8, 9.8) - one slab scuffed, no errors evident.
All moderns with witnessed signatures. No pressing. No fast track.
Post 862 IP   flag post
Hmm... Moderated again! figment private msg quote post Address this user
CBCS Expanded
Received 8/11/2021
Entered 10/15/2021
Processing 10/15/2021
Grading 2/18/2022
Labels 3/1/2022
Production 5/5/2022
Complete 5/10/2022
Post 863 IP   flag post
I don't believe this....and I know you don't care that I don't believe this. GAC private msg quote post Address this user
Quote:
Originally Posted by GAC
Quote:
Originally Posted by GAC
At 50 weeks right now.




Correspondence from Customer Service:

Hello,
 
Your order was completed last week.  It was scanned in for shipping and it currently on the pallet to ship to our Canada location.  Once our Canada pallet is full, those orders will then ship out and you will receive a tracking number for your order.  You should be receiving that information shortly.

Thank you and have a great day!


I got the call from FedEx and a package is being delivered tomorrow from Oakville. I'll assume it's my CBCS submission. Woohoo!!!!

Grade Predictions:
X-men 101          5.0
Iron Fist 14        6.5
Wolverine 1        8.5
Wolverine 2        8.0
Wolverine 3        8.0
Wolverine 4        8.0
Post 864 IP   flag post
Collector 1976jfperez private msg quote post Address this user
I emailed customer service 04/19/22 for an update on my order # 21-2E12ECB (08/17/2021) and still have not received a response, I can say with 100% certainty that I will not use or recommend their services to anybody in the near future. At this point I am willing to pay the hostage fee to just have my books returned to me at whatever stage they're at so I can send them elsewhere.
Post 865 IP   flag post
Have I told you about the time I dropped off 3,000 comics at SDCC? Scifinator private msg quote post Address this user
UPDATED 5/10 2:03pm Pac

So you can get a rough ideas as to where things stand, below are status updates on my 11 Modern w/Press submissions that were delivered to CBCS on June 8th in two separate boxes. (All standard, w/out any FAST P's and one with VSP added). 5 of the 11 had press completed in 44wks, 1 of the 11 had press completed in 45wks

May 28, 2021 21-1DA4D21 30 Comics - In Pressing Room

May 28, 2021 21-1DA3BBA 30 Comics - Ready for Pickup 4/20 = 45wk/217 Business day Combined Press & Grade TAT, In Labels 4/18, In Pressing Room

May 28, 2021 21-1DA1FC5 30 Comics - In Pressing Room

May 27, 2021 21-1D90B3E 60 Comics - In Pressing Room

May 27, 2021 21-1D8FD6C 101 Comics - In Labels 5/10, In Grading Room 4/11

May 27, 2021 21-1D8DDAD 31 Comics - In Grading Room 4/7

May 26, 2021 21-1D5943E 26 Comics - Ready for Pickup 4/19 = 45wk/216 Business day Combined Press & Grade TAT, In Labels 4/11, In Grading Room 4/4

May 25, 2021 21-1D2905B 30 Comics - Shipped 4/14 = 44wk/213 Business day Combined Press & Grade TAT, 4/13 Shipping, In Labels 4/12, In Grading Room 4/4

May 25, 2021 21-1D27E7E 30 Comics - Shipped 4/27 = 46wk/222 Business day Combined Press & Grade TAT, In Shipping 4/22, In Labels 4/18, In Grading Room 4/4

May 25, 2021 21-1D26C85 30 Comics - In Grading Room 4/5

May 25, 2021 21-1D24259 30 Comics w/2 VSP - In Pressing Room

I will update occasionally until completed.
Post 866 IP   flag post
Collector semperfi_ny private msg quote post Address this user
@Optimal_max Same here. I had 2 submissions (sept 21 & oct 21) noth with coupons. Basically a 4 for 5 deal. CBCS won't honor the coupons. My comics are just modern. No pressing, nothing. CBCS can keep the $$ I've paid for return shipping just send me my comics back. I've worked in customer service 30+ years. Worst I've ever experienced. I'm seeing guys on YouTube that submitted a month after me, same service, just modern comics, and they have them back already. CBCS should be ashamed and embarrassed. Shut down all new submissions until you are caught back up to original TATs.
CBCS = Careless Business Crappy Service
Post 867 IP   flag post
Collector Lonestar private msg quote post Address this user
My order @ CBCS (3 Expanded, 10 Modern)
Received at CBCS 7/26/21
Email from CBCS stating they were received 9/24/21
Email from CBCS stating payment received 9/29/21
Grading/Labels 2/15/22 (no e-mail, just noticed it on my invoice)
Email response from CBCS CS stating order was in "Hot Seal" 4/27/22
No response from CBCS on follow up emails.

I'd like to hear some explanation as to why orders received after mine have been completed and mine still sits in limbo. It has now been over 41 weeks. Slowly trudging on toward the 1 year mark.
Post 868 IP   flag post
Collector Enelson private msg quote post Address this user
Quote:
Originally Posted by Lonestar
My order @ CBCS (3 Expanded, 10 Modern)
Received at CBCS 7/26/21
Email from CBCS stating they were received 9/24/21
Email from CBCS stating payment received 9/29/21
Grading/Labels 2/15/22 (no e-mail, just noticed it on my invoice)
Email response from CBCS CS stating order was in "Hot Seal" 4/27/22
No response from CBCS on follow up emails.

I'd like to hear some explanation as to why orders received after mine have been completed and mine still sits in limbo. It has now been over 41 weeks. Slowly trudging on toward the 1 year mark.


I 2nd the confusion of seeing people's more recently submitted orders arrive while older ones sit.

I haven't even been waiting as long as some and I'm still flabbergasted by this company right now. The thing that really gets me is that I paid for "fast pass" on an order that arrived the end of November. I feel they should refund that cost at a certain point

Post 869 IP   flag post
I'm waiting.... (tapping fingers).
Splotches is gettin old!
Nuffsaid111 private msg quote post Address this user
I seem to be using the "zipper mouth" emoji more than I care to since early April.

It does help calm me, though.
Post 870 IP   flag post
It gets old smelling it everytime I go outside my door. Nearmint67 private msg quote post Address this user
Quote:
Originally Posted by Enelson
Quote:
Originally Posted by Lonestar
My order @ CBCS (3 Expanded, 10 Modern)
Received at CBCS 7/26/21
Email from CBCS stating they were received 9/24/21
Email from CBCS stating payment received 9/29/21
Grading/Labels 2/15/22 (no e-mail, just noticed it on my invoice)
Email response from CBCS CS stating order was in "Hot Seal" 4/27/22
No response from CBCS on follow up emails.

I'd like to hear some explanation as to why orders received after mine have been completed and mine still sits in limbo. It has now been over 41 weeks. Slowly trudging on toward the 1 year mark.


I 2nd the confusion of seeing people's more recently submitted orders arrive while older ones sit.

I haven't even been waiting as long as some and I'm still flabbergasted by this company right now. The thing that really gets me is that I paid for "fast pass" on an order that arrived the end of November. I feel they should refund that cost at a certain point



You can make it...Just 11 more weeks come on 11 more weeks...lol...
Ok, just kidding.
There is something sideways with that.
I submitted 30 moderns, no press, no signatures, just grade last Aug. 7th.
Got them back 10 days ago. So you should had yours back way before now.
I have another submission that was received in Sept. 10th. that are now in labels.
Post 871 IP   flag post
Collector Rio_d private msg quote post Address this user
I'm in labels now, what's the next phase? Is that the final before it ships?
Post 872 IP   flag post
Collector Huntergreene2 private msg quote post Address this user
Quote:
Originally Posted by Huntergreene2
Quote:
Originally Posted by cbusch1
How long has it been taking for cbcs to open package and put on your page?

My Express order arrived in Dallas Friday morning on April 29, was notified of receipt May 5 am and notified (3 times) May 5 pm that the order was now in grading.


Well I discovered why I got 3 notifications - 1 for the New ones, 1 for the Modern ones and 1 for the Vintage.

Just got notification today May 11 that they are now in shipping.

If they get out the door today, my TAT would be 9 days for express submissions. Worth every penny.
Post 873 IP   flag post
It gets old smelling it everytime I go outside my door. Nearmint67 private msg quote post Address this user
Quote:
Originally Posted by Rio_d
I'm in labels now, what's the next phase? Is that the final before it ships?


Hey Hey Hey..... It's Faaaaaat Albert....
Ok, I know, I'm showing my age.

My books are also in labels.
Next comes encapsulation, then shipping, then Happy Day
Post 874 IP   flag post
Maybe they just like me better. Nah, that's not it. BPaxson002 private msg quote post Address this user
Alrighty then you TAT-perts,


Someone refresh me on when the TAT starts. I went and did a 1 book special with sigver and grading modern (no press) with the express bribe. Post Office confirms delivered Mon May 9th.

Susposed to be 4 weeks, not including travel time back.

But the question is when does the clock start?
Post 875 IP   flag post
Have I told you about the time I dropped off 3,000 comics at SDCC? Scifinator private msg quote post Address this user
@BPaxson002 - TAT's start appx 1-2 days after delivery to CBCS or on the Wednesday after a Convention drop-off. Also, keep in mind that CBCS now calcs TAT's on business days.
Post 876 IP   flag post
Have I told you about the time I dropped off 3,000 comics at SDCC? Scifinator private msg quote post Address this user
@Enelson - was there "Fast Pass" on the pre-1975 comics?

If not, and there was not Press for any of the submission, then your Full submission TAT reverts to the slowest estimated tier. If those pre-1975 were either Consumer or Expanded without Fast pass, you estimated TAT would have been about 31weeks pre-April 7th(appx completion 1st week of July). Now it would be estimated at 224 business days(appx completion Mid-October).

However, if the pre-1975 was also Fast Pass with no Press, then your Estimated TAT was 16 weeks Pre-April 7th(appx completion end of March) but now 112 Business days(appx completion End of May).
Post 877 IP   flag post
Maybe they just like me better. Nah, that's not it. BPaxson002 private msg quote post Address this user
Quote:
Originally Posted by Scifinator
@BPaxson002 - TAT's start appx 1 -2 days after delivery to CBCS or on the Wednesday after a Convention drop-off. Also, keep in mind that CBCS now calcs TAT's on business days.


Oh I am fully aware of how workshifts go. While I do have someone who may intertested in this book, mostly I made a bet with myself on how fast it will get marked as "received". Even after I marked it as "Express"

It took them 2 months to do my first one.
Post 878 IP   flag post
I don't believe this....and I know you don't care that I don't believe this. GAC private msg quote post Address this user
Quote:
Originally Posted by GAC
Quote:
Originally Posted by GAC
Quote:
Originally Posted by GAC
At 50 weeks right now.




Correspondence from Customer Service:

Hello,
 
Your order was completed last week.  It was scanned in for shipping and it currently on the pallet to ship to our Canada location.  Once our Canada pallet is full, those orders will then ship out and you will receive a tracking number for your order.  You should be receiving that information shortly.

Thank you and have a great day!


I got the call from FedEx and a package is being delivered tomorrow from Oakville. I'll assume it's my CBCS submission. Woohoo!!!!

Grade Predictions:
X-men 101          5.0
Iron Fist 14        6.5
Wolverine 1        8.5
Wolverine 2        8.0
Wolverine 3        8.0
Wolverine 4        8.0


Succesful delivery. Not home for another few more hours. Hopefully all is correct and nothing damaged. I'll upload pictures in the CBCS: Books You Just Got Back thread.
Post 879 IP   flag post
Collector Tyler private msg quote post Address this user
Mailed in May '21....entered in July '21 ( NEXT time i mail direct 0o) ..now i waaaaaaaaaaaaaaaaaaaaait. Just wondering, can i hope to see them this year ? >>>>

order # May 1, 2021 21-1848720

ANYONE>????
Post 880 IP   flag post
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