Turnaround time 8.017088
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warlordofmars private msg quote post Address this user | |
| Fed Ex has to be the worst delivery company. Never have a problem with UPS around here. Package was supposed to be delivered Friday (signature required), was home all day and they did not deliver because customer was not home, reschedule for Saturday. Skip to Saturday and I am home again, I hear the Fed Ex truck backing out of my neighbors driveway. Let me check the app and sure enough I see customer not home. The address on my packages are correct and I have a sign at driveway entrance with the house number. This is the second time this has happened with CBCS Friday deliveries. | ||
| Post 726 • IP flag post | ||
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Lonestar private msg quote post Address this user | |
Quote:Originally Posted by KatKomics CBCS should have given everyone that had a submission already into CBCS the opportunity to upgrade that submission to the new express BEFORE it was available otherwise. There should have been a separate e-mail that went to these costumers with instructions on how to upgrade the submission. Not sure how many would have actually taken advantage of this, but it would have given CBCS somewhat of the moral high ground that they gave the existing submission the opportunity to not be bumped in line. That would have been actual costumer service. |
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| Post 727 • IP flag post | ||
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dielinfinite private msg quote post Address this user | |
Quote:Originally Posted by dielinfinite Books received today. No damage, no errors to speak of |
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| Post 728 • IP flag post | ||
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glow private msg quote post Address this user | |
| anyone have any idea on what date modern orders are shipping out now? my 7/23 order has to be shipping out soon. |
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| Post 729 • IP flag post | ||
 I called CGC about the giveback benefit.
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beastboy1980 private msg quote post Address this user | |
| thinking about the new tiers. is it possible CBCS should have made the new service tiers on the main page. but then waited for it to take effect in a few months time. give themselves time to catch up as much as possible and also comic cons are coming. on a side note cgc just ticked down TATS for moderns to 94 days from 113 cbcs needs to get a handle and reduce the times in house already |
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| Post 730 • IP flag post | ||
 If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
| @beastboy1980 if they had said "we're going to raise prices in two months" they would have gotten even more submissions, not caught up. | ||
| Post 731 • IP flag post | ||
 It gets old smelling it everytime I go outside my door.
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Nearmint67 private msg quote post Address this user | |
Quote:Originally Posted by warlordofmars FED EX just delivered order 21-2D056C3...  No problems here. |
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| Post 732 • IP flag post | ||
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warlordofmars private msg quote post Address this user | |
| @Nearmint67 Well today will be the 3rd day they will try to deliver. I think whoever is driving on Friday, Saturday and Sunday is the problem delivery person. Because the last CBCS delivery was just the same as this one. Then on Monday they just dumped it on the porch without a signature, which they could have done all the other days. | ||
| Post 733 • IP flag post | ||
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I called CGC about the giveback benefit.
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beastboy1980 private msg quote post Address this user | |
| fed ex did the same thing with my last order they said they came and they never did had to call on phone and explain they never came i have ring.com and they never came finally came on 3 attempt |
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| Post 734 • IP flag post | ||
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warlordofmars private msg quote post Address this user | |
@beastboy1980 Glad to hear it isn't just me  |
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| Post 735 • IP flag post | ||
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warlordofmars private msg quote post Address this user | |
| I know we love to complain about CBCS TATs, but just to give you an update on the other guys (CGC). I have an order for 10 books that I sent in for pressing/grading and yesterday (April 30) marks the one year mark. So pressing for the other guys are taking a long time too. | ||
| Post 736 • IP flag post | ||
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HAmistoso private msg quote post Address this user | |
Quote:Originally Posted by warlordofmars ...and they don't have @SteveRicketts:  |
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| Post 737 • IP flag post | ||
 I award you no points!
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stanley_1883 private msg quote post Address this user | |
Quote:Originally Posted by warlordofmars While I agree with this, the biggest problem that I’m personally having is that all the old orders get bumped. Kind of hard to feel like a “valued” (used that term loosely) customer when their solution for all the older orders was “wait longer” |
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| Post 738 • IP flag post | ||
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etapi65 private msg quote post Address this user | |
Quote:Originally Posted by beastboy1980 This happened to me with an order two-ish years ago. Another order I was there, at my house. I walked outside around 2:00 to walk a dog and there was a tag on my door. I had been sitting 15 feet from the door for several hours...they didn't even try to deliver. Then, they didn't fill-out the door tag..nothing, no information. Tracking down that package was a mess. |
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| Post 739 • IP flag post | ||
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Fizbit private msg quote post Address this user | |
| Fed-Ex really needs their own "should and could do better but choose not to because profits are through the roof" thread. TAT at time of my submission was 8-12 weeks with the promise that it was quicker to submit through the Canadian office then to send to Dallas direct (instead it added weeks if not months) I'm at week 43 + 4 days. Book shave been in "shipping" for 3 weeks or so. Guessing they could arrive next week, next month, or next year. While waiting I thought it would be nice to know the grades. I mean I've already missed giving a few away as gifts, missed out on possible upgrade opportunities, missing out on selling... So after the 4rth email asking them to update the dashboard to show my grades (or even just email me, it was only 6 books) they finally got back to me and I was told that they would advise me of the grades AFTER I received the books... As in... after I am looking at the grades on the slabs with my own eyes... THEN they will tell me what the books graded... Just waiting for the website to read "we can't tell you how much we are going to charge you until after we grade your books, and even if we do tell you it's probably not true anyways" |
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| Post 740 • IP flag post | ||
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Rio_d private msg quote post Address this user | |
| This is unexcusable, I am beginning to wonder if we have any legal recourse in this. We made lots of decisions based on the TAT we were quoted at the time. Honestly several books I got graded were for resale purposes, I was hoping to sell Thor #2 with the release of the upcoming film, same with She Hulk #1, I thought a YEAR was more than enough time to get these books back and ready for sale. Guess not | ||
| Post 741 • IP flag post | ||
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Supertom private msg quote post Address this user | |
| If CBCS could actually give us some MEANINGFULL information, there'd be far less complaining on here. For as annoying or entitled you may think we are for feeling to need to voice our valid complaints here, I can assure you we're just as baffled and frustrated with how quickly some of you are to tolerate, ignore, and in some cases praise CBCS amidst all their failures. So, sorry we're invading your happy space. Once we have our books back, this forum can go back to its former glory of spreading the invaluable information of vets directing newbies to the PDF invoice link and TAT page. | ||
| Post 742 • IP flag post | ||
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Supertom private msg quote post Address this user | |
| I'm sure the vast majority of the complaints CS is getting are from people wondering where their books are. The irony is that the longer it takes to get a response, the more complaints they'll continue to get. So they've created their own perpetual snowballing boomerang of disappointment by continuing to take on far more than they can handle. This would be like if your kid decided to take on 12 extra college credits their senior year to get ahead of their peers, but ended up getting a D+ in all of them. Then wrote on their college application, "Dear Mr. Yale, Please know that I tried like, really, really, really hard on all those classes. Sincerely, The student that's for sure way better than those other students." |
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| Post 743 • IP flag post | ||
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warlordofmars private msg quote post Address this user | |
| I had two orders received on the same day. One order has been graded and shipped and the other order is still in labels. Kind of weird. | ||
| Post 744 • IP flag post | ||
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Silversorrow private msg quote post Address this user | |
Quote:Originally Posted by FizbitFrom my personal experience with having my order shipped back to me through the Canadian office, it takes approximately 2 months to arrive after you order changes to "ShiptoCanada" status. Hope this helps. |
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| Post 745 • IP flag post | ||
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It gets old smelling it everytime I go outside my door.
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Nearmint67 private msg quote post Address this user | |
Quote:Originally Posted by Supertom Happy Happy Joy Joy.... Have you ever owned and ran your own business Tom? I can tell you from experience (30 years self employed) this happens. It's growing pains. When I am bidding on future projects, I have no idea which jobs I will get and or when those jobs will actually happen. It's the most frustrating part of owning a business. There are (ebbs & flows). Some times you have a perfect flow of work that you can sustain. Sometimes you are scratching your head wondering where the work is. And sometimes you have more than you can handle at one time. But you work through it the best you can. Sometimes I have had 5 employees, sometimes 10 and sometimes 20. Trust this, CBCS is frustrated and they are working on each area of the process to make this faster and less frustrating. They have hired many new employees, most are still in the training process. And they are increasing the amount of equipment needed for pressing, encapsulating, packing and shipping. Another thing to consider here is that it's not just CBCS anymore. Beckett runs the show. Their bean counters tell them "If you do this or that, you will increase your profit by this or that". This is where is sucks for us (for a period of time). But they also know that if they loose costumers they loose potential profit. And that is not why they are in business. So they will get this fixed. But, none of us knows how long that will take. So rant on....if it makes you feel better. Quote: Originally Posted by Supertom The most meaningful information here is, you cannot get your books back from grading if you don't submit them. Sooo... Take a deep breath, pack up another batch and ship them to Dallas |
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| Post 746 • IP flag post | ||
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Comicskablooey private msg quote post Address this user | |
| Actually...finding alternatives to what makes you unhappy should be the takeaway here instead of suck it upand ship more. | ||
| Post 747 • IP flag post | ||
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It gets old smelling it everytime I go outside my door.
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Nearmint67 private msg quote post Address this user | |
Quote:Originally Posted by Comicskablooey Not a bad idea. I like innovation. We are all ears my man. But until things change. The fact remains the same. You cannot get your books (well, in my case, my books) graded if I don't submit them. I for one am not sending anything to the other grading companies. So we could complain, or as you suggest, find alternatives or as I am doing, submit more books. They will come back. I am in no hurry. The books either sit in a short (ungraded) box or they sit in a taller (graded) box. So it's each persons decision as to submit and be patient and be smiling when we get our books back or don't submit and not have graded books. Now, I have to get back to pressing matters...lol...get it.. ha... |
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| Post 748 • IP flag post | ||
 I'm waiting.... (tapping fingers).Splotches is gettin old! |
Nuffsaid111 private msg quote post Address this user | |
Quote:Originally Posted by Comicskablooey 100% agree. And that is why I have gone to the other guys primarily. I dislike that Sarasota company, but for my own peace of mind I had to. |
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| Post 749 • IP flag post | ||
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mrelowe private msg quote post Address this user | |
| @xkonk @KatKomics Quote: Originally Posted by KatKomics Just wanted to let you know that it is not a Canadian thing and I do have a credit card on file. I got a paper to send in with my next submission. It may be sometime before that $12 gets used. That is if I don't put it somewhere so that I won't lose it and then forget where it is. LOL. Either way, I have my order today and I am happy. Green Lantern #100 signed by Mike Grell - 7.0 Firestorm #1 Signed by Gerry Conway - 6.5 All-Star Comics #58 Signed by Mike Grell and Gerry Conway - 6.5 Would have liked higher grades but didn't expect them. These books were for signing and I love the memories. |
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| Post 750 • IP flag post | ||
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warlordofmars private msg quote post Address this user | |
| Oh my God, FED-Ex is worthless. Day 4 and they still have not delivered books. Called customer service and they said I could go pick it up. Really? Are you in the delivery business? Like yeah I am going to drive 45 minutes to pick up my package that may be on a truck or on its way back to Texas for all I know. | ||
| Post 751 • IP flag post | ||
 I have a problem with fattening women up.
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Bronte private msg quote post Address this user | |
| I had a brief conversation with a fedex driver and they stated that even cgc books could be diverted to a fedex approved site if you call them. Perhaps you can divert to a local Walgreens or whatever the stores they use nowadays that is closer than actual fedex store? | ||
| Post 752 • IP flag post | ||
 We should have the forum rate our packages.
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HeinzDad private msg quote post Address this user | |
| I use Walgreens. You can divert it wherever if you subscribe to Fedex notifications. All via text as well. | ||
| Post 753 • IP flag post | ||
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I have a problem with fattening women up.
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Bronte private msg quote post Address this user | |
| CGC is the only time I couldn't change the location. all other companies I've tried work on app.... so your milage may vsry.... | ||
| Post 754 • IP flag post | ||
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warlordofmars private msg quote post Address this user | |
| @Bronte I pay them a lot of money to deliver to my house. I expect them to do their job. | ||
| Post 755 • IP flag post | ||