Turnaround time 8.017088

Originally Posted by Lonestar
Dear CBCS:
If any representative of CBCS is reading this thread, I request that you give me an update on my submission Invoice 21-0B7F65D. Today (April 26, 2022) is the 9 month anniversary of my submission being received at CBCS (July 26, 2021). Or in terms of weeks (since CBCS listed TAT in weeks until recently), it has been a full 39 weeks since the submission was received at CBCS. Or in working days, it's been between 184 to 195 days (can't tell for sure since I don't know which days CBCS is closed for holidays).

I think that by any reasonable measure, it has been long enough, so I would appreciate an update that gives me some specifics on when to expect my order completed.

I have only received one e-mail regarding this submission since it was made. That was the "Order Received" e-mail, and that did not come until 2 months after the order arrived at CBCS. Since then, nothing.
And before anyone asks, no pressing, no vsp, just grading.

Since I've been using CBCS since 2016 and reading the forums as long, I knew to check my invoice for updates. On February 15, 2022, I noticed that the status was changed to "Grading" and to "Labels" on the printed invoice. So it's been in that status for 10 weeks now as well.

Please reply in this thread, or send me a PM or even e-mail me.

Thanks in advance,

Originally Posted by Nearmint67
@Lonestar
"So anyone know how long Heat Seal takes?"

Aaaaa....Don't hold your breath over there. It can be several weeks from there to get done and into the evidently, loooooooong line at the shipping stage.
Then we wait until they clean up in isle 6 and load the truck...lol....
I really don't know.
@scifinator has the most books in the system so he will know as much as anyone here. Read some of his posts in this thread. He has provided many updates.

Originally Posted by mrelowe
So my order from Aug 1 submitted at GalaxyCon has a ($12.00) balance that has been on the dashboard for a while. I got two emails today stating that my modern and expanded submissions on the same order were in production. My invoice now says billing for the expanded and shipping for the modern. The dashboard states billing. What does this mean??

Originally Posted by EbayMafia
My guess on the $12 is that a book changed tiers based on value or incorrect age?

Originally Posted by xkonk
Quote:

Originally Posted by mrelowe
So my order from Aug 1 submitted at GalaxyCon has a ($12.00) balance that has been on the dashboard for a while. I got two emails today stating that my modern and expanded submissions on the same order were in production. My invoice now says billing for the expanded and shipping for the modern. The dashboard states billing. What does this mean??

I see my orders go to billing pretty close to when they're finished if there's ever an adjustment. I use press screen and they get pressed, I use grade screen and they get slabbed or not, etc. So they're probably processing your credit.

I have a credit card on file with my account and have always gotten any credits put back on the card. Sounds like @KatKomics has had a different experience though.

Originally Posted by Supertom
Quote:

Originally Posted by KatKomics
Quote:

Originally Posted by mrelowe
The difference is negative so I overpaid. Since it says billing are they giving credit or are they charging it back to my account. Either way I will hopefully see a shipping email soon.

oh sh!t... a credit!!! that's almost worse!!

you won't get the money back and it won't just hang out as a credit to auto apply to your next order...you'll never believe this in 2022 (when you have a computer in your pocket more powerful than all the tech that got people to the moon or Voyager out of our solar system)..... you're going to get a hand written credit on a sheet of paper for you to A) not lose and B) send in with your next order for it to be applied

legend!!

The pen and paper they use is part of the employee welcome package. Along with an abacus to calculate TATs, a carrier pigeon for email responses, and an Atari 2600 to update the dashboard. Why do you think it takes so long to train new employees?

Originally Posted by KatKomics

I don't know.....my dads uncle had homing pigeons when I was a kid and they made it home shockingly fast considering the distances they traveled!!....certainly faster than a customer service response!!

guess the takeaway is...don't disrespect pigeons by comparing them to CBCS customer service???

Originally Posted by Nearmint67
My dashboard shows 8.12.21 (??????).

Originally Posted by Jesse_O
Quote:

Originally Posted by Nearmint67
My dashboard shows 8.12.21 (??????).

My guess is that date is when you created the invoice. Does that sound right?