Turnaround time 8.017088

Originally Posted by Supertom
Quote:

Originally Posted by BPaxson002
End of December, sent 3 books to CGC. 1 week to receive them. 4 months to get them back total.

This is what I've been talking about. How many of these posts have we seen now? This supposed masterplan that CBCS had in place to gain market share is backfiring in their face. It's like CGC is Bugs Bunny and CBCS is Elmer Fudd and they keep looking down the barrel of their shotgun wondering why it's not firing.

It's great an all that their pressing service is hiring and hoping to reduce TATs down to 12 weeks, but this is like Sisyphus just handed us the boulder while he's going to go work it out with Zeus. Basically what I'm hearing is because they refused to temporarily halt submissions so that their current level of staff can process a reasonable amount of orders and catch up on backlog, anyone who submitted last summer is going to have to bear the weight of their growing pains until they can hire and fully train their staff.

"Excuse me waiter, why is my steak taking so long?"
"My apologies good sir. Many people ordered steak tonight. But rest assured, we've already hired another cook and he'll be ready to prepare steaks in 3 weeks!"

Oh, man. 3 analogies in one post. Let the hole poking commence!

Originally Posted by Supertom
Quote:

Originally Posted by erikdj79
So, I located the status where you said. "Submitted." My big problem here is just the bait and switch. I did a lot of calculating about when I would potentially get them back and chose to pay for a service that had a specific estimated TAT, with the understanding that it may be slightly off. Looking at a "submitted" status 5 weeks after I expected to have them back is nowhere close to what I paid for, and would never have sent them in the first place. They were all signature verification, quickstream, and fast press. I chose not to have any that could not be verified pressed or graded, which means signature verification had to come first. So, 14 weeks later, THAT hasn't even been done? That's unforgivable.

I'll take this one fellas.

Clearly this is your fault for not understanding how a business runs. Pandemic... blah, blah, blah, supply chain... blah, blah, blah, unprecedented... blah, blah, blah, you should have paid more... blah, blah, blah, but their product is so much better... blah, blah, blah, look up the word "estimate", dummy... blah, blah, blah, they're doing everything they can... blah, blah, blah, stop complaining.

Let me know if I forgot anything. I'm still in Candy Coating 101 training so it's going to take me a while before I can get it just right and really help out on these forums.

Originally Posted by erikdj79
Yeah, sure, my fault. Bottom line, CBCS will never see another dime from me. I just wanted the signature verification service, but I'll live without it.

Originally Posted by starlord
I always pay for Express, I'm just impatient no matter how long the current times are LOL.

Originally Posted by warlordofmars
Well my next to last order is finally shipping after 9 Months. Both orders were received on the same day , but for some reason this one was completed first. Both orders were Modern, no press, no signature. So they must be in the end of July timeframe for processing.

Originally Posted by warlordofmars
Well my next to last order is finally shipping after 9 Months. Both orders were received on the same day , but for some reason this one was completed first. Both orders were Modern, no press, no signature. So they must be in the end of July timeframe for processing.