Turnaround time 8.017088
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FuneralBill5150 private msg quote post Address this user | |
Quote:Originally Posted by HeinzDad I agree 100%. I sent in 10 books that they got on Nov. 5th 2021. NOW they add a new fast pass and they're getting into the magazine grading business. What does that mean for us? WE GET SCREWED AGAIN! Where is the truth in advertising? What CBCS is saying is that TAT MEANS NOTHING. By the time my books come back they may not even be worth it. We keep getting pushed to the back burner so they can attract more business with MORE LIES. How about this CBCS...KEEP YOUR WORD. If you need to hire more people then STOP TAKING NEW SUBS UNTIL YOU CATCH UP AND HIRE MORE PEOPLE!! CBCS has turned into the liars that they claimed they left CGC for. GREED, GREED, GREED. |
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| Post 476 • IP flag post | ||
 I'm waiting.... (tapping fingers).Splotches is gettin old! |
Nuffsaid111 private msg quote post Address this user | |
Quote:Originally Posted by FuneralBill5150 I've been saying this for weeks. But after weeks, it finally hit me the other day like epiphany - they don't care. And I just need to accept that and move on; and do what's best for me. And I will |
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| Post 477 • IP flag post | ||
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etapi65 private msg quote post Address this user | |
Quote:Originally Posted by Makeminedeadpool This usually takes 4 to 8 weeks to hit the dashboard. But your TAT starts the week after drop off, regardless of when they officially check in as received. |
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| Post 478 • IP flag post | ||
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Comicskablooey private msg quote post Address this user | |
Quote:Originally Posted by flanders This is the one that makes me laugh..#4 We are doing our best to get you your comics back as fast as possible. As of this writing, we are getting your books back faster to you than CGC. We plan to keep it that way! I call that B.S. I submitted books at the same time that I submitted to cgc and have gotten 3 orders back. and those are just normal orders because I got 1 from cbcs that I submitted as a quick stream that came with my membership. So yeah..... |
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| Post 479 • IP flag post | ||
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Rongro private msg quote post Address this user | |
| @Comicskablooey Same experience here. Sent in regular modern with cbcs end of aug, recieved Sept 19 Still in the recieved state in my account, tat at the time was 23, every month an extra week has been added. I sent to CGC regular modern early october, recieved by them oct 14, i recieved those books back February 9th. They are not beating CGC timewise, not even close in my experience. It feels like cgc is trying to beat the posted tats, CBCS should not put them up cause it clearly meant nothing. | ||
| Post 480 • IP flag post | ||
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Supertom private msg quote post Address this user | |
| I'm sensing a shift in the force... Disagree with my ramblings over the last several months all you want, but just remember, when discussing why Beckett shut down the lower card grading tiers, this came straight out of our comic lord and saviors mouth, "...so they can catch up on backlog. So we don't screw everybody else who already submitted... They were smart, they put a stop on it. They said, ok this is getting out of control, let's make sure it's right, let's hire, let's train, but let's not take any more submissions unless people are saying they're willing to wait a year, a year and a half, and some people are..." They've quite literally gone in the opposite direction since he made this statement. Me and every other disgruntled collector that submitted last summer did NOT agree to wait "a year, a year and a half". I also wanted to share this little chestnut from their "improved" customer service. I was confused because one of my books that had a prescreen made it to "labels", but I haven't been charged. So I emailed customer service... Me: "I have another question about my order. I just checked the invoice and it looks like all of my books are in labels, but one of them, the Batman #423 had a pre-screened of 8.0. If it's in labels does that mean that it made it through the pre-screen and it will be graded?" CBCS Response 16 days later: "Hello Tom, That means it has either made the grade or it didn't make the grade and failed. If you have any questions, please let us know. Thank you, Have a Great day!" So not only did it take them longer to respond than it takes to get books back under their new "Express" tiers, they've somehow given me less information on my order than what I started with. Like, that response is so asinine, knowledge has actually left my brain. But I guess I should have know better. The economy, the war, oil prices, inflation, covid, uncle Jimmy's bad back, are all things I should have factored in when I sent them a bunch of money for my piddly standard tier submission 8 months ago. Have a Great day!! |
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| Post 481 • IP flag post | ||
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Rongro private msg quote post Address this user | |
| @Supertom and that response comes after the new and improved customer service. Brilliant. I agree, i do feel misled also, or I'm naive. In Sept the agreement was for X amount of dollars we will grade your books and return them to you in 23 weeks. I kept my part of the agreement, they charged me and everything is paid for. But went from 23 weeks, to 25 weeks, to 27 weeks to now it says 224 business days , that is roughly mid august 2022. About a year from when it was delivered. But yet i can get shit of for complaining. haha | ||
| Post 482 • IP flag post | ||
 Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| For those who do not also check the Pressing thread, so you can get a rough ideas as to where things stand, below are status updates on my 11 Modern w/Press submissions that were delivered to CBCS on June 8th in two separate boxes. (All standard, w/out any FAST P's and one with VSP added). 5 of the 11 had press completed in 44wks, 1 of the 11 had press completed in 45wks May 28, 2021 21-1DA4D21 30 Comics - In Pressing Room May 28, 2021 21-1DA3BBA 30 Comics - Ready for Pickup 4/20 = 45wk/217 Business day TAT, In Labels 4/18, In Pressing Room May 28, 2021 21-1DA1FC5 30 Comics - In Pressing Room May 27, 2021 21-1D90B3E 60 Comics - In Pressing Room May 27, 2021 21-1D8FD6C 101 Comics - In Grading Room 4/11 May 27, 2021 21-1D8DDAD 31 Comics - In Grading Room 4/7 May 26, 2021 21-1D5943E 26 Comics - Ready for Pickup 4/19 = 45wk/216 Business day TAT, In Labels 4/11, In Grading Room 4/4 May 25, 2021 21-1D2905B 30 Comics - Shipped 4/14 = 44wk/213 Business day TAT, 4/13 Shipping, In Labels 4/12, In Grading Room 4/4 May 25, 2021 21-1D27E7E 30 Comics - In Labels 4/18, In Grading Room 4/4 May 25, 2021 21-1D26C85 30 Comics - In Grading Room 4/5 May 25, 2021 21-1D24259 30 Comics w/2 VSP - In Pressing Room I will update occasionally until completed. |
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| Post 483 • IP flag post | ||
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| And, so you can get a rough idea as to where things stand higher level tiers, below are status updates on my only higher tier w/Press submission that was delivered to CBCS on February 17th. This combined submission contained one 2-Day Modern (900 Value) and one Rapid comic (Pre-1975 3900 Value) set of comics. There was no Fast Press nor Fast Pass utilized. 22-0672243 - 2 Comics - In Labels 4/20 - There was no previous notification of being in Press room or Grading room, only dashboard reflecting processing. I will update until completed. |
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| Post 484 • IP flag post | ||
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| Looking at my post 483 and some other posts by others, it looks like maybe the logjam in the Labels, Heatseal, Encapsulation subsection of Grading may be subsiding. Hopefully, that is the case and not just anomalies. | ||
| Post 485 • IP flag post | ||
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Makeminedeadpool private msg quote post Address this user | |
| @etapi65 well if that's the case that the tat starts a week after drop why don't I have the 1 day tier I sent the hulk in back yet or on the dashboard | ||
| Post 486 • IP flag post | ||
 It gets old smelling it everytime I go outside my door.
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Nearmint67 private msg quote post Address this user | |
Quote:Originally Posted by figment Why would you pay more and wait longer? Or do you pay less and get them faster? |
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| Post 487 • IP flag post | ||
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cbusch1 private msg quote post Address this user | |
| At this point I kind of wish I could have canceled my order I sent in July because IDK when/if it will ever get back to me. When I sent my stuff in the TAT was telling me early December late November and now its almost May. | ||
| Post 488 • IP flag post | ||
 I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
| @cbusch1 if it's for grading only they should be ready within a couple weeks. My July 6th order for grading only was completed March 25th. | ||
| Post 489 • IP flag post | ||
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Rongro private msg quote post Address this user | |
| @cbusch1 100% feel the same. | ||
| Post 490 • IP flag post | ||
 Maybe they just like me better. Nah, that's not it.
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BPaxson002 private msg quote post Address this user | |
Quote:Originally Posted by Nearmint67 My CGC 3 books, Modern grading only was exactly 4 months from shipping to back at my door. It took CBCS 2 months just to receive my books and they still sit. |
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| Post 491 • IP flag post | ||
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Zipper private msg quote post Address this user | |
Quote:Originally Posted by cbusch1 Agreed. At this point I would eat the shipping fees just to get books back. I feel the books I summitted on October 1, 2021, for pressing and grading will be gone well into 2023 at this point. It would be interesting to see how many people would choose the "just send back" option if offered. I suspect a lot and it could significantly reduce TATs. |
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| Post 492 • IP flag post | ||
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Rongro private msg quote post Address this user | |
| @Zipper I would take that in a heartbeat at this point. | ||
| Post 493 • IP flag post | ||
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Rio_d private msg quote post Address this user | |
| At this point they should really give you some compensation. My books have been there since August, the only reason at that time I went with CBCS and not CGC was the better turn around time. It's inexcusable that they are still taking submissions | ||
| Post 494 • IP flag post | ||
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Rongro private msg quote post Address this user | |
| @Rio_d I agree. That was the big selling point when i chose to send with them. They are taking twice the time as far as I can tell right now. It is not close, if you chose express , your fine. If you choose a regular tier , it gets pushed back , many many times. | ||
| Post 495 • IP flag post | ||
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cbusch1 private msg quote post Address this user | |
| I had a few pressed and some not... TAT was way lower and I wanted to save on shipping. In hindsight I would have done two different orders. | ||
| Post 496 • IP flag post | ||
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cbusch1 private msg quote post Address this user | |
| I also have a signing order I sent in january lord knows when I'll get that book back. | ||
| Post 497 • IP flag post | ||
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Comicskablooey private msg quote post Address this user | |
| Mine were supposed to come back in december last year. I called and they said maybe june or july and possibly december of this year. Thats a whole lotta crapp. | ||
| Post 498 • IP flag post | ||
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Supertom private msg quote post Address this user | |
Quote:Originally Posted by Scifinator The airline travel analogy does work but you'd have to look at it this way. You buy a coach ticket, fully understanding that you would not get champagne and the cushy chair, but that you'd get to your destination on the date specified. But when you arrive at the airport, only to find that the first class passengers left without you, and your flight was delayed till next month. Then, the only attendant in the terminal refuses to respond to you and some guy buying duty free booze is telling everyone to stop complaining, they should have known better, and this is the only way Southwest is ever going to be more popular than Delta. With the restaurant analogy, reservations are not equivalent to fast passes or higher tiers. Reservations are made in advance and there's no additional costs associated with it. You're not paying for better or faster service, you're simply putting in your name much sooner than the person that walked in the night of. If a restaurant worked the way CBCS does, you'd put your name in, then someone would come in AFTER you, slip the host a $20 and get seated right away. Now, if a restaurant actually operated this way, you'd have the option leave and go eat some where else. We don't have that luxury here. CBCS has our money and our books and we're here starving in the waiting area being told it's our fault we didn't slip the host some cash an hour ago. So again, this type of service would not be tolerated anywhere else. At the very least it would be avoided. You and I are more than double our original estimated TATs at this point. Even some of the other vets on here have had enough. Whatever market share CBCS hoped to gain by not halting submission, is likely lost now that CGC seems to have things back on a reasonable track. I know you think they're working out the kinks, but for all the supposed changes and improvements they've made over the last year, from my perspective things have only gotten worse. I'm also quite frustrated that with their new "Express" tiers, for $200 more I could send in the same exact books tomorrow, and get them back faster than the books I sent in 8 months ago. The old fast pass would just time in half, now this cuts time by 94%!! 16 TIMES FASTER?!? Now if that doesn't show how flawed and broken this system is, then I don't know what will. |
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| Post 499 • IP flag post | ||
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Zipper private msg quote post Address this user | |
| @Supertom Nailed it. | ||
| Post 500 • IP flag post | ||
 I called CGC about the giveback benefit.
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beastboy1980 private msg quote post Address this user | |
| at this point TATS are 224 days and i cant afford to fast pass books it does not pay to toss more money away. i will not send in a new order until they get a better grasp of the turn around times. |
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| Post 502 • IP flag post | ||
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I called CGC about the giveback benefit.
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beastboy1980 private msg quote post Address this user | |
| cgc turn around times are 112 for moderns without a fast pass. i want to give cbcs more orders but not until they get caught up |
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| Post 503 • IP flag post | ||
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etapi65 private msg quote post Address this user | |
| @Makeminedeadpool I can't answer that, was it all on the same submission? If you mix submission tiers, the TAT is the slowest tier in the submission. | ||
| Post 504 • IP flag post | ||
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I'd like to say I still turned out alright, but that would be a lie.
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flanders private msg quote post Address this user | |
Quote:Originally Posted by Supertom Do they really or are their posted times inaccurate as well? I've heard plenty of complaints about all the guaranteed 6 week turnaround signings pushing back the lower tier orders over at CGC and a lot of headaches with QC which will affect the true turnaround time for orders. From what I've read on the CGC boards there's plenty of people still waiting for their slowest tier orders that were submitted in August to be scheduled for grading. I also don't understand why CGC charges you $35 for 1975 or later valued at $400 or less and has a longer turnaround time of 208 days than those who pay $24 for modern 1975 or later that get a turnaround time of 112 days. These times should be switched. Only an incompetent company would charge customers more for slower service because of the date the comic was published. That being said, the turnaround time for CBCS for Vintage at $40 is the same as the modern tiers of $24 an $20. This also should be changed, giving priority to the Vintage tier. |
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| Post 505 • IP flag post | ||