Turnaround time 8.017088
 No rust here...
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Nearmint67 private msg quote post Address this user | |
| Just kidding..... I did get customer service to reply to my emailed questions. Customer service is responding to our questions. They may even be able to do more for us if we stop pestering them so much. Our books have not disappeared, been smuggled out of the country, been sold on slabs.com or aunt Bee's Country Collectibles. They are right where we sent them. And when they get graded and shipped back to us, it will be Happy Day.  I believe that most of us in here are grown adults (I think, some make me wonder) and we must realize that no one, could have predicted all that shite! that has and is still happening in our country that has and is still affecting CBCS and every other company trying to provide a service that relies on several factors that are many times out of their control. And most importantly as @scifinator said; "I am thankful that they are still in business, that @sborock @stevericketts and their crews are all healthy and focused first on maintain quality output over expeditious processing and holding my hand through the process. I think after the worst possible scenario of many of our lives, a little perspective is due." Aren't you thankful? We are so fortunate.... We have money, we can afford to spend on comic books and also afford to have them graded. Man, have you watched the news lately? The world is a mess. And people overlook these things. We all want our books back. Me too. I have 90 books submitted since last August. And they will be returned to me. So I say thank God for all the blessings I have received and get to enjoy the hobby of collecting and selling some great Americana....Comic Books... |
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| Post 401 • IP flag post | ||
 Collector
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Ezekiel_Acq private msg quote post Address this user | |
| I’m happy with the service I receive from CBCS. Excellent pressing and grading. Seem like nice people down in Texas as well. | ||
| Post 402 • IP flag post | ||
 Collector
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2021NAI private msg quote post Address this user | |
| @scifinator the whole point of what I was saying is the fact that they are not going in the right direction. Clearly with the new stated TAT's that seems clear. To charge more for a faster TAT is price gouging at it's best. They know people will pay so there is NO reason to make a change. Simple supply and demand and they control the supply. Simple as that. You say they are trying for market share......how do they accomplish this with a lack of customer service? Is that how businesses grow? | ||
| Post 403 • IP flag post | ||
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No rust here...
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Nearmint67 private msg quote post Address this user | |
Quote:Originally Posted by Scifinator This has to be an anomaly! Yay for you! My 8.12/2021 submission 21-2D056C3 (30 moderns no press, just grade) went to grading about 5 weeks ago (3/7/2022 +/-). Dashboard still shows grading although my buddy Borock had CS provide an update 2 weeks ago stating that submission was in heat seal. "My August 12 submission is getting the heat seal treatment baby... woohoo....yeehaw... cutn' loose..." 15 days ago So I imagine they are soon to be shipping. But I have received no emailed updates??? Do you think more anomalies will begin happening? Hope so... |
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| Post 404 • IP flag post | ||
 I'm good with splotches.
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Nuffsaid111 private msg quote post Address this user | |
| Monopolies don't care. They only care about challenging/being somewhat equal to the other 1/2 of the monopoly & the bottom line. In truth, the bottom line is all that matters with any company. No decision is made without the bottom line at the core of their decisions and approaches. However, the difference between the bottom line within a monopoly and a corp. within a truly competetive business environment is that in the former customer services can suffer without much impact (clearly) to the business; and in the latter case it severely impacts the bottom line and impacts the business. People will walk away and go elsewhere in a competetive business environment. In the grading monopoly arena, going elsewhere has its own unfortunate implications, the consumer is forced to choose between a whole different set of sub-par options and thus we have....... drum roll...... upset customers. Although I do see very happy customers as of late. They're just dancing in the streets. I guess it is because it's aaaaaaaaaall being worked on - gotta give everyone time. Key in the line: "but they've been bombarded with subs" |
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| Post 405 • IP flag post | ||
 Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
Quote:Originally Posted by 2021NAI @2021NAI - I simply disagree. They are and have been making changes along the way especially over the past year. Those changes and activity are not overnight and are naturally taking time to bare fruit and kinks have to be worked out. |
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| Post 406 • IP flag post | ||
 Collector
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cbrescue1 private msg quote post Address this user | |
| So, I'm relatively new to CBCS (got tired of the other place), and was satisfied with the last book I sent in a couple months ago (a Superman 16) using the rapid tier. Estimated TAT was right on and I got the book back quickly. However, now I'm really concerned. I had no idea CBCS was completely revamping its grading/pricing tiers when I sent in two more books last week, one of them an ASM 3 that I'm planning to sell. When I revisited the site on April 5, the submission form I downloaded (so I could use an e-coupon for rapid) reflected the old tier structure. I mailed it off and tracking says it got there last Friday, but it hasn't shown up yet on my account, and my email to customer service seeking clarification on how they're going to handle this has gone unanswered. I was counting on getting the books back quickly, and am willing to pay for it, but I'm looking at the forum and it feels like I've basically tossed my books into a crazy whirlpool of anger and confusion. |
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| Post 407 • IP flag post | ||
 Collector
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starlord private msg quote post Address this user | |
| @cbrescue1 well I can't say for sure, but if you paid for the rapid you should get your books relatively quick. I paid for quick stream and today modern and got them within 2 weeks. Since we seem to have submitted the books at the relatively the same time I'll be a few days apart I wouldn't be surprised if your books move quickly. As far as being received I know it took me a couple days before they receive my books and logged them on the dashboard. Again I can only speak to my experience as a last month but I wouldn't worry until maybe another week if it's not updated. | ||
| Post 408 • IP flag post | ||
 I called CGC about the giveback benefit.
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beastboy1980 private msg quote post Address this user | |
| i do not mean to piss off any memebers i am totally confused on the current turn around times is it 224 days or someone posted up a image of days being 126 before the price increase ever since they raised prices the turn around times just skyrockted to well over 200 days and to me that cant be right |
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| Post 409 • IP flag post | ||
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I called CGC about the giveback benefit.
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beastboy1980 private msg quote post Address this user | |
Quote:Originally Posted by 2021NAI what confuses me is the turn around times being well over 200 days compared to cgc at now 120 i love cbcs but if its true its well over 220 days before fast pass. i cant see in this inflation economy tossing away another 14 dollars to cut the times down to same as cgc but paying more cbcs should have cut down turn around times before price increase. i want to send in new order to cbcs but if the times are almost 230 days thats nuts |
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| Post 410 • IP flag post | ||
 If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
| @beastboy1980 the increase on standard TAT is presumably because the faster TATs are now guaranteed. The slowest tier gets the bump so that anything that has to be out in 14 days gets out on time instead of CBCS eating the cost. | ||
| Post 411 • IP flag post | ||
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I'm good with splotches.
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Nuffsaid111 private msg quote post Address this user | |
| @beastboy1980 After 2 weeks of me going ape-shit over this, I'm glad another is seeing the same information and takes issue with it. I'm done complaining and will not shoot myself in the foot by saying I'm done with CBCS due to this. But I will say submissions that WERE going to CBCS are going to CGC now (if VSP is not involved). I do not like CGC, but I've been irate for 2 weeks now and picking the less of my vitriol. I have no issue with the TAT bad news/increase. I can handle bad news. But don't put out a news release below that says the following. the April launches and other 2022 planned releases will address customer concerns. CBCS has added new customer service, production and operations teams. The company also is addressing inventory backlogs and demands and limiting price increases to provide real value to customers. Disingenuous marketing releases infuriate me. "Addressing customer concerns?? - yea - the ones who are willing to pay 2x - 4x the amount for the new TAT. Don't mention the pee-on standard customers who have a new significantly increased TAT. |
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| Post 412 • IP flag post | ||
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Collector
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Wheresmymvs private msg quote post Address this user | |
Quote:Originally Posted by cbrescue1 Same. I got a 2Day submission sent in with a slow submission. 2Day was back within 2 weeks. Other books are going on 8 months. |
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| Post 413 • IP flag post | ||
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Collector
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Fizbit private msg quote post Address this user | |
| You do realize that when you get them back you won't be able to read them, right? seriously?!?@?@ I had no idea !!!!! whew....thanks for the heads up, I'm going to crack them open the minute I get them back, which according to CBCS should be in... wait for it... TWENTY FIVE WEEKS AGO. Since you didn't pick up on the previous sarcasm I'm filling you in now that I won't be cracking them open because I can still read the front and back cover (dont get smarty pants on me, that was more sarcasm) As far as "can't provide real time tracking without risking getting hacked"... Your IT department is living in the 1990s... You don't need to have Amazon's budget to provide safe accurate information. A Walmart laptop could run a passive geofence that would address 99% of the complaints here (all anyone wants is credible information). All that without giving away the nuke codes. And if CBCS can't afford the $299 they could sub in one of the PCs that lack-of-Customer-service department is obviously NOT using. Again, CBCS has no motivation to change things. The worse things get the better for them via increased volume in higher priced tiers. Us needy customers will soon be gone and customer service survey results will be AAA+ Bonuses for everyone!!! (financed by the welfare tiers who prepaid and are still waiting for CBCS to do what they said they were going to do) |
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| Post 414 • IP flag post | ||
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Collector
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Wheresmymvs private msg quote post Address this user | |
Quote:Originally Posted by beastboy1980 224 business days. So almost 11 months. |
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| Post 415 • IP flag post | ||
 Collector
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warlordofmars private msg quote post Address this user | |
| Wow, 11 months. Was just thinking about sending in some more books, but now I will send them to CGC instead. | ||
| Post 416 • IP flag post | ||
 The apple sauce and pudding were the best part...
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Bronte private msg quote post Address this user | |
| I get being upset by the TAT, but spouting stuff that makes no sense that you barely did a cursory Google search about is about the dumbest thing I've ever heard. Geofencing? Really? that's your solution? There are some things when you don't know wtf you are talking about you shut up and listen. Go back to Google and do a proper search. When you have something intelligent to share please do so. Like I said I can understand all tbe other complaints and I agree with most points. But stop showing the world your lack of intelligence it's shameful. |
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| Post 419 • IP flag post | ||
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I called CGC about the giveback benefit.
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beastboy1980 private msg quote post Address this user | |
| what i dont understand is this. just weeks ago the TATS WERE about 120 days. then right after the prices changed they just dropped them to double is this correct |
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| Post 420 • IP flag post | ||
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I called CGC about the giveback benefit.
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beastboy1980 private msg quote post Address this user | |
Quote:Originally Posted by warlordofmars i have orders i want to send to cbcs but i have to see them get the |
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| Post 421 • IP flag post | ||
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I'm good with splotches.
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Nuffsaid111 private msg quote post Address this user | |
Quote:Originally Posted by beastboy1980 My re-collection is that it was 32 weeks (full week / 7 days) = 8 months Currently 224 days without considering weekends = approximately 10.5 months So the TAT changed roughly 2.5 months is my belief. I dunno - maybe I'm off, but thats what it roughly seems like to me. |
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| Post 422 • IP flag post | ||
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| Like I've said, I think the main TAT page is off on the slow tiers. Based on my back and forth with CBCS Social CS Haas, it looks and sounds as though the slow tiers were errantly converted on a 7 day work week while the fast tiers are based on 5 day work week. When one looks at the TAT's under the membership tab, the slow tiers are different than on the main page and roughly calculate closer to the pre-conversion TAT's. I just honestly am flummoxed and annoyed since there has been really no credible word from CBCS as to the inconsistencies. I too will likely not be sending anything in until I see credible explanation confirming or contradicting what I believe the case to be.  |
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| Post 423 • IP flag post | ||
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I'm good with splotches.
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Nuffsaid111 private msg quote post Address this user | |
| That is bizarre that Membership view of the TAT and non-Membership view of that TAT numbers are different. | ||
| Post 424 • IP flag post | ||
 Collector
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Jsmead1 private msg quote post Address this user | |
Quote:Originally Posted by Fizbit Thanks for pointing out your incredibly witty sarcasm. You really got me there. The thing is Fitz, you're becoming predictable. We say yes its not great but the product makes up for the wait, you complain about turn around times and customer service. Round and round in circles we go. See, Fitz, life is about... It's about growth. It's about change. But you seem to just wanna stay the same. I guess what I'm trying to say is that you'll always be the the board bellyacher, but you could be more. |
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| Post 425 • IP flag post | ||
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Collector
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warlordofmars private msg quote post Address this user | |
| Does the FMV in the pricing of up to $1000 mean before or after grading? I would assume before since the grade you get could mean a difference of several hundred dollars. | ||
| Post 426 • IP flag post | ||
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| @warlordofmars - its kinda both. If you send in a star wars #1 that you guess is a 9.2 or 9.4 or claim value of $500, but is clearly a 9.6 or 9.8, you’ll likely get a tier adjustment, but most likely after grading. | ||
| Post 427 • IP flag post | ||
 Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
| @Scifinator I would think it's after grading since the FMV before grading is nothing more than a guess. And even after pressing, since the book is submitted for grading after it's been submitted for pressing. | ||
| Post 428 • IP flag post | ||
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If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
| @warlordofmars practically speaking, they don't bump tiers unless you're being egregious. If you send a nice Hulk 181 under the Vintage tier they'll probably bump you up. Across various submissions I've had things grade better than I was expecting and could have been in a different tier but I've never been charged for it. I also haven't heard anyone say they were upcharged during the big price spikes the past couple years even though FMV at grading time was higher than when the books were sent in. | ||
| Post 429 • IP flag post | ||
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Collector
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Lee private msg quote post Address this user | |
| I have had an order with CBCS since June of 2021 and there has been no update. My books are under michael.l.pavon@gmail.com. Essentially, it's been 320 days, which can be converted different units just for perspective. 27,648,000 seconds 460,800 minutes 7680 hours 320 days 45 weeks and 5 days 87.67% of a common year (365 days) The turn around times when I submitted my books were something like 22 weeks. Please complete my submissions. Please and thank you. |
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| Post 430 • IP flag post | ||