Turnaround time 8.017088

Originally Posted by 2021NAI
And NO paying more for a faster TAT is not the answer for customers.

Originally Posted by Fizbit


At least I'll have something to do other than read comics... oh wait, cant do that if i wanted to.. you have my comics...

Originally Posted by Scifinator
Quote:

Originally Posted by Supertom
Quote:
Originally Posted by Fizbit


I don't know you SciFi, but I doubt you would be accepting of this if you were at a restaurant and kept getting bumped even though you had a reservation, or getting your car fixed with an estimate of 8 hours and it ended up taking 6x as long as that (and during that time no one returns your phone calls or emails).

Seriously... has everyone lowered their standards and expectations so low that this is OK?


Don't bother with logical analogies. I've posted some of the most eloquently and hilariously written metaphors that any human could muster and yet they still fall on deaf ears.

@Supertom - Restaurant business model and Collectibles Grading business model a not similar models ergo the analogy is not logical nor relevant. Further, the business model was and has been in place since before CBCS existed. Us economy users had a choices. A better analogy might be airline travel. We can choose First Class with the roomy comfy, champagne and nice meals and warm towel or we can choose the economy in the cattle car with the bag of pretzels. Even that analogy is flawed as you still arrive at close to the same time, though you have to weight for the 1st class passengers to exit first. Also, one will not starve waiting for their comics to come back. But even with a restaurant, if you don't have a reservation and the greeter says you wait may be 35 minutes, you could still be waiting 1 1/2 and longer. Don't want that to happen, make a reservation. Don't want to gamble that your submission gets bumped, pay for the higher level of service.

The probability of estimated TAT's changing after we submit has always been there. Sometimes we may have received our submission on time (I have), sometimes faster (I have), and sometimes slower (yup I have seen this also) than the estimated TAT. And yes, I am talking of experiences even before the Pandemic. And, let's not forget that the #2 and much smaller player here has faced not just a Pandemic, supply chain issuer, man power issues, increased business do to rampant speculation, but they were further bombarded with additional flows of business since the 800 lbs gorilla also had skyrocketing TATS (Which are still well beyond normal) and said 800 lbs gorilla increased prices twice in 1 year and also cut membership discounts. We are not in a vacuum only affecting CBCS TAT's. TAT explosion has been wide spread across all of the reputable collectibles grading companies.

And again, PANDEMIC. CBCS was humming along fine before the pandemic. Any CS issue I had, was addressed fairly responsively(though I don't deal with call centers in Bangladesh or where ever I always emailed or PM'd). Estimated TAT's were consistently in late 2019. The Dashboard was consistently updated and relevant. Upgraded from the Clip encasements to the Sonicweld encasements. Legit complaint at that time was no Magazine encasement. Then something was released that turned everything upside down. Thankfully we are still hear to piss and moan about CBCS not returning our calls or emails, or our comics not coming back to us as early as originally anticipated.

So, hold on, here comes the Sugar Coating...I am thankful that they are still in business, that @sborock @stevericketts and their crews are all healthy and focused first on maintain quality output over expeditious processing and holding my hand through the process. I think after the worst possible scenario of many of our lives, a little perspective is due.

I suspect that CBCS knows full well what its shortcomings are. Their past history dictates that they continue to evolve and reconcile their issues. As any good business should. I suspect in due time, not the instant gratification that too many of us expect, they will continue to address issues.

Originally Posted by Scifinator
@2021NAI -
Quote:

Originally Posted by 2021NAI
@Scifinator What CBCS needs to do is take a page out of PSA grading and shut down subs temporarily so they can get caught up to a reasonable TAT. -
---No, they do not "need" to do that, you would like them to do that, they have just made a business decision which you do not like. I on the otherhand agree with the business decision to attempt to gain market share from the 800lbs gorilla.

PSA did this last year when the writing was on the wall and are now running 4-5 week turn arounds like promised.
---[b]That is some Male Bovine Excrement! Try being a little more factual and transparent, PSA TAT on their lower tiers (which is were most people are upset is actually OVER a Year. And there is not even any pressing involved nor pages to turn where CBCS straight grading on lower tiers is far less than a year.[/b]

CBCS is more interested in taking the money as fast as possible vs. actual customer service.
---Not a valid statement. CBCS made business decision to prioritize allocation of resources to the product over CS would be a valid statement.

PSA also has an internal tracking system that let you know where in the process your cards are. The "They can't safely do that" doesn't fly.
---I am happy and feel much better that CBCS internal tracking system is not accessible to us and the nefarious actors out their. I have seen the damage and chaos caused when a company is hacked because one of its own customers access points is breached.

as PSA does 100X the volume that CBCS processes and has no problems with it. [
---i]Are you really going to compare the bandwidth of a company that handles and inspects a single piece of card stock to a company that handles and inspects flimsy 2-3 dozen page comics that are 5 times the area size....Cum on mannnn! [/i]

The problem is they are not being proactive enough to ever get back to a reasonable TAT.
---They are not doing what you want, as fast as you want it. But, fact is they have been addressing the TAT issue, but the wave of submissions had/has been increasing well beyond any norm. And again, they made the business decision not to shut their doors but instead to attempt to move up the ladder of market share.

And NO paying more for a faster TAT is not the answer for customers.
---Let's face it. They did not increase prices to quell the TAT. They increased prices to accommodate their costs increases. They held OFF on price increases as long as they did due to a commitment that the President made and to garner market share. They Modified there structure with Guarantees on certain services to satiate those who demand certainty on TATs. Yes, at a cost that CBCS feels will make business sense. They are, after all a for profit business and not a charity. We, the consumers have choices.

Originally Posted by Wheresmymvs
Quote:

Originally Posted by Scifinator
Quote:

Originally Posted by Supertom
Quote:
Originally Posted by Fizbit


I don't know you SciFi, but I doubt you would be accepting of this if you were at a restaurant and kept getting bumped even though you had a reservation, or getting your car fixed with an estimate of 8 hours and it ended up taking 6x as long as that (and during that time no one returns your phone calls or emails).

Seriously... has everyone lowered their standards and expectations so low that this is OK?


Don't bother with logical analogies. I've posted some of the most eloquently and hilariously written metaphors that any human could muster and yet they still fall on deaf ears.

@Supertom - Restaurant business model and Collectibles Grading business model a not similar models ergo the analogy is not logical nor relevant. Further, the business model was and has been in place since before CBCS existed. Us economy users had a choices. A better analogy might be airline travel. We can choose First Class with the roomy comfy, champagne and nice meals and warm towel or we can choose the economy in the cattle car with the bag of pretzels. Even that analogy is flawed as you still arrive at close to the same time, though you have to weight for the 1st class passengers to exit first. Also, one will not starve waiting for their comics to come back. But even with a restaurant, if you don't have a reservation and the greeter says you wait may be 35 minutes, you could still be waiting 1 1/2 and longer. Don't want that to happen, make a reservation. Don't want to gamble that your submission gets bumped, pay for the higher level of service.

The probability of estimated TAT's changing after we submit has always been there. Sometimes we may have received our submission on time (I have), sometimes faster (I have), and sometimes slower (yup I have seen this also) than the estimated TAT. And yes, I am talking of experiences even before the Pandemic. And, let's not forget that the #2 and much smaller player here has faced not just a Pandemic, supply chain issuer, man power issues, increased business do to rampant speculation, but they were further bombarded with additional flows of business since the 800 lbs gorilla also had skyrocketing TATS (Which are still well beyond normal) and said 800 lbs gorilla increased prices twice in 1 year and also cut membership discounts. We are not in a vacuum only affecting CBCS TAT's. TAT explosion has been wide spread across all of the reputable collectibles grading companies.

And again, PANDEMIC. CBCS was humming along fine before the pandemic. Any CS issue I had, was addressed fairly responsively(though I don't deal with call centers in Bangladesh or where ever I always emailed or PM'd). Estimated TAT's were consistently in late 2019. The Dashboard was consistently updated and relevant. Upgraded from the Clip encasements to the Sonicweld encasements. Legit complaint at that time was no Magazine encasement. Then something was released that turned everything upside down. Thankfully we are still hear to piss and moan about CBCS not returning our calls or emails, or our comics not coming back to us as early as originally anticipated.

So, hold on, here comes the Sugar Coating...I am thankful that they are still in business, that @sborock @stevericketts and their crews are all healthy and focused first on maintain quality output over expeditious processing and holding my hand through the process. I think after the worst possible scenario of many of our lives, a little perspective is due.

I suspect that CBCS knows full well what its shortcomings are. Their past history dictates that they continue to evolve and reconcile their issues. As any good business should. I suspect in due time, not the instant gratification that too many of us expect, they will continue to address issues.

Cmon man. You know what he was trying to say. The fast track system is flawed. This is happening at CGC as well. For instance, many of the orders were taking 6-8 months. Then people began posting that their fast track orders were taking 1-1/2 months. This right here is wrong. Fast track is supposed to be half the time, not a quarter of the time. So, people are being skipped many times over. The fast track orders should be pushed back in line to where their turnaround times will be around 3-4 months. This way once the slow track orders get close to the front of the line they will no longer be skipped. Things will run much faster this way and more people will be happy.

Originally Posted by GAC