Turnaround time 8.017088
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Dwill73 private msg quote post Address this user | |
| I know this has been posted, but the search function isnt the greatest. What's average time that books stay in labels? Mine have been in that status for about 2.5 - 3 months already. Mix of about 3 bronze age, 3 Sig verify's and the modern books. Submitted back in July 2021 | ||
| Post 326 • IP flag post | ||
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Edgar_albarez private msg quote post Address this user | |
So I just sent in my first two power rangers signed books exactly 1 month to the day can anyone give me a small clue as to when it will be out of bill and into the next step  |
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| Post 327 • IP flag post | ||
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Collector
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AKilgour private msg quote post Address this user | |
| @Scifinator - Not referring to the people that responded to me way back when. Referring to the responses to the other people in this thread over the last few weeks when they bring up any type of concern. It’s not disputable that CGC handled the turnaround times better the last year and a half than CBCS did, yet people still feel the need to defend this company. It doesn’t matter at what part of the grading process the books are in. They’re all black holes. There’s people in here that have been in labels for over a month. Absolutely crazy. |
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| Post 328 • IP flag post | ||
 Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| @Dwill73 - it all over the place. Could be a matter of minutes (which would actually mean that it was in label for quite some time and the dashboard wasn’t updated) or it can be there for a minth or two as the whole labels/heatseal/encasements/qc has a hefty backup but may be getting better. | ||
| Post 329 • IP flag post | ||
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
Quote:Originally Posted by AKilgour@AKilgour the labels subsection of grading isn’t a black hole, but yes, it too is hugely backlogged. Like I mentioned before, my guess is you’ll see your submission back soon. |
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| Post 330 • IP flag post | ||
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
Quote:Originally Posted by Edgar_albarez@Edgar_albarez if your dashboard says Billing, you may want to periodically attempt to click it to see if it a hyperlink. May not be, but if it is hyperlinked, follow for billing resolution. If not a hyperlink, could just be that it was being worked on and the dashboard wasn’t completely updated, but your submission is still moving along. |
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| Post 331 • IP flag post | ||
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Collector
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Fizbit private msg quote post Address this user | |
| sadly everyone needs to forget about the dashboard. my subs sat in processing for 30+ weeks, when I continually emailed customer "service", and Steve, my status jumped to grading/labels/shipping within 3 weeks of each other - along with an email stating that my order would be expedited. I asked for the grades (2 requests) as for some reason canadian orders seem to skip publishing the grades. I doubt I'll get the grades, mostly because I don't believe they've actually gotten that far. anyone counting on the dashboard for your status is wasting their time. forget the dashboard. |
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| Post 332 • IP flag post | ||
 I'm good with splotches.
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Nuffsaid111 private msg quote post Address this user | |
| Suggestion: For $20, we can get the standard Dashboard - y'know - hit or miss, throw a dart. Might be/not be accurate For $40 we can get the express dashboard - usually right, but guaranteed to be right 80% of the time For $60 we can get the Express+ dashboard - guaranteed 90% of the time. Definitely look at it And for $100 we can get the Super Express dashboard - Guaranteed 100% of the time or your money back. That's how we roll these days - customer wants something they should be getting anyway - no no no no - you need to pay for that service of getting what you should be getting anyway. |
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| Post 333 • IP flag post | ||
 Collector
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starlord private msg quote post Address this user | |
| So my order of 3 2 day mmodern with VSP and 2 quick stream tiers was received 04/01 just went into grading! That's pretty fast. But...my order of 4 books with Fast Press and Pass received 09/06/21 has been in pressing since then. With the current tat I should in theory get in grading this or next month though things are in flux I've tampered those expectations and am hoping for bumps up of grades when I do get them back. |
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| Post 334 • IP flag post | ||
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Collector
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Fizbit private msg quote post Address this user | |
| "am hoping for bumps up of grades when I do get them back" please clarify, are these re-submissions that you are hoping to get re-graded higher because of all the new graders? or you're hoping CBCS gives you higher grades as compensation for them under performing? |
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| Post 335 • IP flag post | ||
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Collector
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2021NAI private msg quote post Address this user | |
| @AKilgour I would not expect them back anytime soon. My books have been there since May 2021 and still are sitting in labels. And yes, it is most certainly a black hole. You are a couple months out still regardless of what they tell you. @Scifinator seems to sugar coat everything. Believe what you see and not what you hear. 11 months so far. | ||
| Post 336 • IP flag post | ||
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Collector
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starlord private msg quote post Address this user | |
Quote:Originally Posted by Fizbit Nope, all books on Raw and I'm basing them off what grades I estimated them to be at as if I were to have sold them at my estimated grade. So far every book that I've sent out to get pressed by cbcs has come back higher than I expected. As far as expecting anything from anybody, no. Call me what you will, but I've always been happy with cbcs. Granted I can understand everybody's frustration with turnaround times and all that jazz I personally I have tons of patience I can wait and only Merit the company's performance based upon their end product. Again if I don't like the service or anything I just choose not to use them in the future but I went into this knowing what's the turnaround times where and how the hobby is influx so actually I expected this long I turn around and performance. Otherwise the books are insured so if they are lost or damaged by CBCS I'll get the value back as far as I understand. |
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| Post 337 • IP flag post | ||
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Collector
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Fizbit private msg quote post Address this user | |
| Nuffsaid111 you forgot the 25% "just because we can" surcharge |
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| Post 338 • IP flag post | ||
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Collector
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1976jfperez private msg quote post Address this user | |
| My last communication with CBCS was a request to cancel my order, to which I was told that I can cancel but would still be billed for grading. During this same time period (34 weeks)I have had 5 submissions sent and returned from CGC. I wanted to use CBCS as a viable alternative to CGC but the almost doubling of TAT's with non-existent communication/customer service makes it difficult to justify me using this company in the near future. |
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| Post 339 • IP flag post | ||
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
Quote:Originally Posted by 2021NAI @2021NAI - You are making a few absolute false statements. I do not "sugar coat everything". I do try to give clarity and share info based on my own experiences and others. Further, a "black hole" suggests an are from which there is no return. Then you state @AKilgour is "a couple months out still regardless of what they tell you" which again you state an absolute which is not a fact. A possibility, yes, but not a fact. With his submission having been received in July and with my submissions from June having been returned in February and March as with others posting receipt back of June submissions, and others reporting receipt of June and July submissions, yes, my guess is that he may indeed receive his back soon and within the month. Also, your comics having "been there since May 2021 and still are sitting in labels", I am going to guess is somewhat of an Apples/Oranges situation in that his submission looks to be a grade only or fast pressed submission. Yours having been there since May would suggest a low tier Press submission like most of mine are. Yes, we know, as I have stated previously, the Labels/Heatseal/encapsulation subsection of grading is typically taking 1-2 months. This past year, I personally have seen it be as little as a Day (suggesting that the dashboard wasn't updated till close to the end) to as much as 3 months. I do not disagree that there are CS issues and TAT's are well beyond most of us want or expected, especially for the lower tiers. But, I do take exception with absolute statements, especially when directed at me, and with hyperbole. |
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| Post 340 • IP flag post | ||
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Collector
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AKilgour private msg quote post Address this user | |
| @2021NAI Yup. I truly don’t understand why people on this forum can’t just let people vent out their frustrations without jumping at the opportunity to defend this company. It’s objectively bad. I’m as patient as they come, having graded cards during the pandemic and not seeing them for a year+. My problem IS NOT with waiting. My problem is how dishonest and so far off base their listed times are and how absolutely abysmal their customer service is. Their customer service is so bad, that they have random forum members fight their battles and justify their actions for them lol. It cracks me up. |
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| Post 341 • IP flag post | ||
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Collector
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2021NAI private msg quote post Address this user | |
| @Scifinator my books were subbed at 2 day modern with a press. Not a year w/ a press. I have been watching this forum for months and you do sugar coat things. I understand that you are fully vested into their product. I grade at CBCS and CGC for comics, and PSA, Beckett, and CSG for sports cards. CBCS is by far the slowest, least customer friendly grader in the bunch. And I have 20 years in the game so no newbie by far. Like @Akilgour stated.....Honesty with the customers..not BS TAT's that are not even close. My sub should have been back 6 months ago per the current TAT at the time. 11 Months is a joke. I have done 4 PSA card subs in the same time frame. Also did I state that CBCS destroyed my GI Joe #1 that is there right now. But I did get a nice apology email for that happening so that is nice. | ||
| Post 342 • IP flag post | ||
 Collector
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Majikmarkerz private msg quote post Address this user | |
Quote:Originally Posted by Majikmarkerz **UPDATE** 04.12.2022 - Customer Service has finally responded to my 03.28.2022 email. They stated my books are in "HeatSeal stage, which is a few steps before shipping." Will update again when books ship. |
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| Post 343 • IP flag post | ||
 It was a one trick pony show but always hilarious.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by 2021NAI What books did you send in? |
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| Post 344 • IP flag post | ||
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
Quote:Originally Posted by AKilgour @AKilgour - No argument from me that CS has been bad, but I do understand why CBCS has not stopped dropped and rolled to correct that first since the pandemic started. They are trying to address it and I would be surprised if they do not make heavy modifications after they get the TAT's down to reasonable levels. I do not believe they had been dishonest with their estimated TAT's. I am no fan of cgc but neither cgc nor CBCS had any clue as to how much additional and exponential increases in submissions they would receive, thus additionally blowing up their TAT's on top of supply chain, manpower, and other issues. The TAT's are an estimate. This is not a defence, but a fact, that with this model, where top payers (not me) get priority, they can have lower tiers getting bumped to longer TAT's. Much of the time, that model is not an issue. It most certainly has been an issue since the onset of the pandemic and rampant comic speculation has driven collectors and speculators alike to use the fast more expensive tiers. Again, TAT's are estimated, and until this past week, none have been guaranteed. For the past two years, I have had some submission moving faster than, on time with, or slower than the estimated TAT's. It is not an exact science. I get being frustrated. What is objectively bad, to me, is when people come on this forum to make excessively disparaging, hyperbolic, or false absolute comments. Especially about issues that are already on record. |
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| Post 345 • IP flag post | ||
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| @2021NAI - That is horrible that your Joe #1 was damaged. It has been one of my biggest fears whenever I have sent action figures and comics in for grading. Thankfully there has never been any damage to any of the 4k comics that I have received back from CBCS. Was there any non-2 day Modern (ie standard Modern, Expanded, or Consumer) mixed in with your press submission? |
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| Post 346 • IP flag post | ||
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Collector
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2021NAI private msg quote post Address this user | |
| @Scifinator Nope just 5 comics all the same tier. 2 Batman Adventures 12 (Direct and Newsstand), Transformers #1, GI Joe #1, and New Mutants #98. All on 2 Day Modern w/ Press. And they did not need much of a press as all were high grade. | ||
| Post 347 • IP flag post | ||
 I blame the forum gremlins.
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figment private msg quote post Address this user | |
| Final Quickstream Order - 3 weeks total TAT Received at CBCS 3/21/2022 Grading 4/6/2022 Production 4/8/2022 Complete 4/12/2022 |
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| Post 348 • IP flag post | ||
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I blame the forum gremlins.
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figment private msg quote post Address this user | |
| Coming up on 2 months in labels for Expanded and Consumer tier submissions from last year. Do we know how long this black hole of a state is taking these days at these low priority levels? | ||
| Post 349 • IP flag post | ||
 If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
| @figment my end-of-April order (pressing is to blame) has been in labels since mid-January or so. I was looking at the orders on my dashboard because I didn't feel sad enough today and was surprised to see one marked as 'shipping'. I haven't gotten any emails for it. It's a 2-Day Modern and Quickstream order from late February, something like 7 weeks. We'll see when it actually ships. |
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| Post 350 • IP flag post | ||
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Collector
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Wheresmymvs private msg quote post Address this user | |
Quote:Originally Posted by AKilgour I agree. CBCS straight up lied to me and then refused to send any more replies. I had an order of 10 books arrive at their facility on September 28th and they said it was received November 16th. Complete and utter lie. This same order was delivered at the same time as another 2 day submission and I got those 2 books back within a few weeks. So, to tell me November 16th is just garbage. They are making excuses because they know it has been well over the 25 week turnaround that was posted when I emailed them. The fact that they did not do any research when I challenged their November 16th claim just tells me that they are dishonest. I expected them to follow up with me and they just became a ghost. I can handle waiting but lying I can not tolerate. |
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| Post 351 • IP flag post | ||
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
Quote:Originally Posted by figment It's not a black hole, it's more of a molasses funnel vortex. I didn't sugar coat it, I just sweetin'd it up a little  Most of mine have been taking 1-2 months but have had a couple of few days/week and one 3 month Labels status. |
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| Post 352 • IP flag post | ||
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Collector
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Fizbit private msg quote post Address this user | |
| TATs might be an estimate and not guaranteed, but "estimates" are usually somewhat accurate. When I sent my sub in (July 8 2021) TATs were 8-12 weeks. When my books hit 25 weeks the TATs were 20 weeks. When my books hit 30 weeks the TATs were 24 weeks. When my books hit 36 weeks the TATs were 30 weeks. They have never once met the TATs for my order, even when constantly moving the finish line. My books are now at 40 weeks with currently published TAT of 45 weeks, so MAYBE they will get my order completed within the current 45 week TAT, then they can pat each other on the back and say "what's everyone upset about, we are making the posted TATs?" Bottom line, I made my decision based on the information they published. That information was never even close to accurate, and continues to be utter fabrication. They have had a year and a half to address the issue, the excuse of "how could they have known" doesn't fly anymore. All they had to do was provide an accurate dashboard... that's it. Clear concise credible information. Instead they guessed the problem would solve itself. They guessed wrong. |
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| Post 353 • IP flag post | ||
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
Quote:Originally Posted by Fizbit They have been trying to address the TAT backlog. Unfortunately for us, they also had the good fortune to consistently substantially break previous months/All time new submission records on both grading and pressing submissions for most every month from the past two years. So, sucks for you, and sucks for me, but it is still a valid issue that they are and have been addressing and really could not have realistically fathomed. |
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| Post 354 • IP flag post | ||
 Collector
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Makeminedeadpool private msg quote post Address this user | |
| Does anyone know how long it takes for the info to come if you drop of at a show? I dropped of an Incredible Hulk #1 for 1-Day tier of at Wondercon on April 1st and haven't gotten any email | ||
| Post 355 • IP flag post | ||