Guidance Needed - Grader's Notes Won't Show Up for my Books16787
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 Collector
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Eclipse9665 private msg quote post Address this user | |
| A while back I sent comics to get pressed and slabbed by CBCS. I got them back and I am happy with their work. But like some Canadians have mentioned on this forum, my grader's notes do not work. I contacted many people to try to get this resolved and I have received no answer from anyone. I understand they have a problem with Canadian orders being stuck in ShipToCanada but I need to know how to fix this. I sent more books to get graded and when they get back I want to sell some of those books. It looks bad to potential buyers if they can't find the book's grader's notes. Guidance needed please. Who do I contact and how? I love CBCS and this is the only minor hiccup I have had with them. I just want to know how others have resolved this and how I can quickly resolve this in the future (it has been a couple months since I got my books back). My order number: 21-19B9A0D There were 4 books. |
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 Collector
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Chewy private msg quote post Address this user | |
| email customer service. sometimes it takes a few tries but they will get to it. | ||
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Collector
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Eclipse9665 private msg quote post Address this user | |
Quote:Originally Posted by Chewy So keep emailing over and over until I get a response? |
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 Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
| Could try DM to @Jesse_O - moderator/good guy It took I think a month or more for mine to show that I got back in December |
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Collector
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Chewy private msg quote post Address this user | |
Quote:Originally Posted by Eclipse9665yeah took me like 2 weeks emailing once per week |
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Collector
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Eclipse9665 private msg quote post Address this user | |
Quote:Originally Posted by Chewy Ok I will try sending them emails more regularly until it is fixed. Thanks. |
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 Captain Corrector
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CaptainCanuck private msg quote post Address this user | |
Quote:Originally Posted by Eclipse9665 I wonder if the grader’s notes show up for dual-citizens? |
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 If I could, I would. I swear.
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DrWatson private msg quote post Address this user | |
| Grader's notes pop in once the order has been finalized or closed in the system, regardless of nationality. | ||
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Collector
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Eclipse9665 private msg quote post Address this user | |
Quote:Originally Posted by CaptainCanuck Quote: Originally Posted by DrWatson I should clarify that what I mean to convey is that it seems to be a problem with orders being finalized/closed with people who submit through Oakville which tends to be Canadians. |
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 I have not set up at a con since 2029.
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PolarisNuclearSS2020 private msg quote post Address this user | |
Quote:Originally Posted by Eclipse9665 Calling CBCS directly is what I'd suggest. Emails would work but one phone call would get the issue resolved than or within 1 business day. I never had an email to customer service not answered within 1 business day, though that was a couple years ago and I live in the US. |
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I have not set up at a con since 2029.
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PolarisNuclearSS2020 private msg quote post Address this user | |
Quote:Originally Posted by Eclipse9665 Yeah, that is weird and doesn't make much sense. Guess it's a software issue at Oakville but TBH, I would call about it. Graders notes aren't typically an issue when selling slabs but can be, with some prospective buyers. This seems like a problem that CBCS should be made aware of and I think could be fixed easily. Caveat being that I know very little about tech issues. |
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 It's like the Roach Motel for comic collectors.
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chester15 private msg quote post Address this user | |
Quote:Originally Posted by ComicHoarder There are dozens of threads devoted to the lack of response lately via email or phone, no response at all, seemingly a bottomless pit that you just keep plummeting down. Good luck to anyone trying to resolve a problem through CBCS customer service. There have been people and mods on the boards helping to get more direct answers, thankfully. |
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Collector
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Eclipse9665 private msg quote post Address this user | |
| @ComicHoarder Thanks for pitching in. I personally tend to look up the certification code on the slab (CBCS or CGC). I agree that for a 9.8 book (for example) the grader's notes don't really matter, but as of right now my book wouldn't even show up online as being certified. This could be seen as fishy to someone who does not understand this whole situation I am in and that is what I want to avoid. I plan to send a lot more books to CBCS so I want to know how I can get this quickly resolved in the future when I receive newly slabbed books and hopefully long term this will no longer be a problem. I will try contacting customer service continually through email to start and see where that takes me. |
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 Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
| @Eclipse9665 What happens when you read the QR code on the back of the slab with a cell phone? | ||
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Captain Corrector
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CaptainCanuck private msg quote post Address this user | |
Quote:Originally Posted by EbayMafia Jesse O shows up on FaceTime. |
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Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by CaptainCanuck Now you've got me scared to scan my slabs QR codes. |
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 -Our Odin-Rest in Peace |
Jesse_O private msg quote post Address this user | |
Quote:Originally Posted by CaptainCanuck LOL!!! |
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
| It's because when returned through CBCS Oakville, CBCS Dallas doesn't actually see when they were sent from Oakville or delivered to the cutomer so the notes don't get updated - similar to how Oakville receives our books but it takes another 8-12 weeks to make it to Dallas and into the system . I tend to have my books in hand before they move to "Shipped" status - they are still in "ShipToCanada" - there is a disconnect (at least on the customer interface -who knows about the internal tracking!!) QR won't work, code ## won't work - it all gets released at the same time. Sadly either DM's to moderators or e-mails and calls are the only option - and it will still take time. Like my parents used to say if I got sick...you can do nothing and it will get better in 7 days or you can go to the doctor and it will get better in a week...... |
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Collector
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Eclipse9665 private msg quote post Address this user | |
Quote:Originally Posted by EbayMafia The CBCS population report webpage comes up with the error "Invalid Comic". |
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Collector
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Eclipse9665 private msg quote post Address this user | |
| @KatKomics I will keep all that in mind. Thank you for your answer. |
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 Collector
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GeekStoxx private msg quote post Address this user | |
| Yeah, I just received my books back after 15-months and no Grader's Notes. I hope they finalize soon as I want to review the books to see if there are some that need resubmitting. | ||
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 The Fifth Golden Girl
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sborock private msg quote post Address this user | |
| If you need books updated to show grades, please email customersevice@cbcscomics.com | ||
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 Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| The graders notes are there for -001 Notes: crease left edge back cover breaks color small spine stress front & back cover most does not break color -002, 003, & 004 are 9.8’s with no notes. |
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