Ebay - trying to arrange am item return from Canada to US16777
 I had no way of knowing that 9.8 graded copies signed by Adam Hughes weren't what you were looking for.
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drchaos private msg quote post Address this user | |
| On the whole ebay has been good to me but once in a while I get a customer that wants to make life difficult. I recently sold a CBCS 9.8 Transformers # 2 signed by Michael Golden and Bob Budiansky for $300 to a customer in Canada. Customer received the item quickly, packed securely, and exactly as described in my listing. For whatever reason the customer is confused and thinks that the book might not be a first print. After wasting the better part of the week trying to educate the customer they decide they want to return the item. As expected ebay has sided with the customer and if I do not send them a shipping label they will get a full refund while keeping my $300 book. I tried to print a label from the Canada Post website but can not do so without setting up an account. When I attempt to do so I am getting the error "Enter a valid street address." I have searched their website and have no idea what I am doing wrong. Any help would be appreciated.  |
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| Post 1 • IP flag post | ||
 The apple sauce and pudding were the best part...
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Bronte private msg quote post Address this user | |
| In my past experience, ebay allowed you to pay them to print the label. That way you didn't have to do it from the post office or wherever. I have no idea if that's the case for international stuff, but if it is, that might be easier than what you are attempting to do. | ||
| Post 2 • IP flag post | ||
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I had no way of knowing that 9.8 graded copies signed by Adam Hughes weren't what you were looking for.
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drchaos private msg quote post Address this user | |
Quote:Originally Posted by Bronte You are probably right. As the buyer has proven untrustworthy my preference would be to print the label for them instead of giving them money. I could always use Fedex but it is about 50% more costly. |
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| Post 3 • IP flag post | ||
 If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
| Looks like you should be able to do it through eBay, but if not they recommend the buyer pay for the label and you reimburse them https://www.ebay.com/help/selling/managing-returns-refunds/return-shipping-sellers?id=4703&st=3&pos=3&query=Return%20shipping%20for%20sellers&intent=print%20return%20label&lucenceai=lucenceai&docId=HELP1380 |
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| Post 4 • IP flag post | ||
 Where's his Bat-package?
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Byrdibyrd private msg quote post Address this user | |
| @drchaos That buyer must be crazy to give up that nice book! Anyway, I have had a few returns (one for the dreaded Newton rings that CGC slabs are so famous for), too, and all I had to do was approve/authourise the eBay return, and then the buyer could print out a pre-paid USPS label that was paid for from my account. No problem aside from the sale not going through as expected. | ||
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I had no way of knowing that 9.8 graded copies signed by Adam Hughes weren't what you were looking for.
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drchaos private msg quote post Address this user | |
Quote:Originally Posted by Byrdibyrd I sent the item to ebay and they shipped it to the customer through the Global Shipping Program. I don't think it is that easy in this case. Perhaps I am doing something wrong. |
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| Post 6 • IP flag post | ||
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The apple sauce and pudding were the best part...
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Bronte private msg quote post Address this user | |
| @drchaos I'm sorry, when I said pay them, I meant pay ebay. Not the individual. So hopefully you can pay ebay directly to do the label and they email it directly to them. That's how my transaction went. |
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| Post 7 • IP flag post | ||
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I had no way of knowing that 9.8 graded copies signed by Adam Hughes weren't what you were looking for.
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drchaos private msg quote post Address this user | |
Quote:Originally Posted by Bronte Ebay told me I had to provide a label or send them money via Paypal. They were not very helpful. |
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| Post 8 • IP flag post | ||
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The apple sauce and pudding were the best part...
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Bronte private msg quote post Address this user | |
| I would call them back and ask how to buy the label and ask them to step by step walk you through it. When I had to teport a ebay buyer, they did it reluctantly but did it. | ||
| Post 9 • IP flag post | ||
 Collector
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PolarisNuclearSS2020 private msg quote post Address this user | |
Quote:Originally Posted by Bronte @drchaos I'd do this but before doing so, I would use the "report buyer/abusing ebay return process" link on ebay. Provide proof in the report that the book is a 1st print, thus having a paper record on file so when you call ebay again, the customer service tech will see that the buyer is returning the item for an illegitimate reason. Best case scenario, you may be able to get the return cancelled when you call eBay as the buyer is violating ebay's TOS by attempting to return an item as he is.... but you can't just call them without supplying documentation beforehand. That said, the tech will walk you thru the label printing process, just be at your computer when you call and don't hang up til the label is printed. |
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| Post 10 • IP flag post | ||
 Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
| Could you just use a dummy address on your account setup? Maybe use the US Embassy address in Ottawa? | ||
| Post 11 • IP flag post | ||
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The apple sauce and pudding were the best part...
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Bronte private msg quote post Address this user | |
| @KatKomics If there is a problem and it gets returned to sender, what are you going to do after that? |
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| Post 12 • IP flag post | ||
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I had no way of knowing that 9.8 graded copies signed by Adam Hughes weren't what you were looking for.
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drchaos private msg quote post Address this user | |
| @ComicHoarder Ebay said I could report the buyer after the return is completed. | ||
| Post 13 • IP flag post | ||
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Where's his Bat-package?
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Byrdibyrd private msg quote post Address this user | |
Quote:Originally Posted by drchaos I'm sure yours was not as easy. None of my returns was ever international. |
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| Post 14 • IP flag post | ||
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Collector
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PolarisNuclearSS2020 private msg quote post Address this user | |
Quote:Originally Posted by KatKomics Nah, that's asking for losing out on a $300 sale. |
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| Post 15 • IP flag post | ||
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Collector
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PolarisNuclearSS2020 private msg quote post Address this user | |
Quote:Originally Posted by drchaos Yeah, that's what I thought may happen. Def copy/paste the documentation proving it's a first print into the ebay return case file before calling ebay. The buyer will see that update in the ebay case if he looks at his ebay messages, so be sure to word it politely. Less than tactful wording will make you look bad in ebay's eyes. The whole report buyer thing in this instance isnt so much to report the buyer per se but really, just for your own self protection. At the very least doing this will save you from eating a $300 loss and I'd say this should get you out of having to pay for return shipping as the reason for the return isnt legitimate. eBay will eat the return shipping, if the buyer doesnt. I once had ebay return a $200 raw book for an illegit reason, ebay sided in his behalf initially and book was returned to buyer, along w/the $200. Called ebay afterwards, they evesed the decision into my favor and I was immediately sent the $200, ebay ate the $200. Just saying, as long as you are correct to start with, and are and polite/friendly w/all involved and persistent when calling eBay, you will not get the shaft. |
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| Post 16 • IP flag post | ||
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If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
Quote:Originally Posted by ComicHoarder Aside from the CBCS label not saying 2nd print he might not be able to. According to MCS the only difference between 1st and later prints for this book is a note in the indicia. If that's true, he would need to get the book in hand, crack the case, and photograph the inside. |
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| Post 17 • IP flag post | ||
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I had no way of knowing that 9.8 graded copies signed by Adam Hughes weren't what you were looking for.
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drchaos private msg quote post Address this user | |
Quote:Originally Posted by xkonk  |
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| Post 18 • IP flag post | ||
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Suck it up, buttercup!!
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KatKomics private msg quote post Address this user | |
| @drchaos I have a Canada Post Account - wanna use mine? never tried to print labels or anything - only ever use it to ship comics to CBCS or MCS in person at the desk - it saves you a couple bucks by having a business account (btw you don't need an actual business to have a business account - just say you do with no proof and boom! you have an account!! - little life hack) PM if you don't find another way I'm mostly trustworthy unless it comes to sharing snacks - I'll hide mine and eat other peoples in the house first |
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| Post 19 • IP flag post | ||
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I had no way of knowing that 9.8 graded copies signed by Adam Hughes weren't what you were looking for.
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drchaos private msg quote post Address this user | |
| After a couple of phone calls and $21 to my credit card I was able to produce a label. As it is a return I do not think I got hit for customs on the postage. You might not want to sell to rapret_90 unless you want to experience this for yourself. |
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| Post 20 • IP flag post | ||
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I had no way of knowing that 9.8 graded copies signed by Adam Hughes weren't what you were looking for.
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drchaos private msg quote post Address this user | |
Quote:Originally Posted by KatKomics Thanks for the offer but I now have my own business account. |
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| Post 21 • IP flag post | ||
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I had no way of knowing that 9.8 graded copies signed by Adam Hughes weren't what you were looking for.
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drchaos private msg quote post Address this user | |
Quote:Originally Posted by KatKomics It happens to the best of us. |
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| Post 22 • IP flag post | ||
 If I could, I would. I swear.
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DrWatson private msg quote post Address this user | |
| You seem like a decent person. I'm sorry a pecker head bought your book. | ||
| Post 23 • IP flag post | ||
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I had no way of knowing that 9.8 graded copies signed by Adam Hughes weren't what you were looking for.
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drchaos private msg quote post Address this user | |
Quote:Originally Posted by DrWatson Thanks, more noobs means the market is growing but also that these things become more common. |
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| Post 24 • IP flag post | ||
 It's like the Roach Motel for comic collectors.
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chester15 private msg quote post Address this user | |
| I am glad to hear that you got it resolved. I was going to suggest making a label on Pirate Ship, which is free to sign up, but no need now. Still not a bad idea to have a Pirate Ship account as your main shipping utility. Or Stamps.com. EBay Shipping is my last resort. Sounds like you offer free 30 day returns on eBay, which gets you 10% off of your Final Value Fees. The good side is the 10% discount. The bad side is that people can return anything for any reason, or no reason, at your expense. I offer the same return policy and always monitor the amount I am saving per year vs. the amount the nimrod buyers are costing me. Right now, I am saving 20 times the amount I am being hit for on paid returns, so certainly sticking with that strategy. If they ever get to be equal, I could remove the free returns. I'll lose the discount, but not have to pay for returns (theoretically). But if a buyer wants to force a return that I have to pay for, there are a few ways to do that, so I don't even know if it makes sense NOT to offer free returns. You pay either way, so might as well enjoy the fee discount. |
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| Post 25 • IP flag post | ||
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I had no way of knowing that 9.8 graded copies signed by Adam Hughes weren't what you were looking for.
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drchaos private msg quote post Address this user | |
| @chester15 My ebay policy is no returns. The reality is that you can't stop returns but I feel that offering them explicitly would result in more buyers thinking that returning items for no reason is a good idea. I could be wrong but why leave a welcome mat for mayhem? |
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| Post 26 • IP flag post | ||
 Why just the women? I like bears.
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Gaard private msg quote post Address this user | |
Quote:Originally Posted by KatKomics We might be related somehow ... I do the same thing. |
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| Post 27 • IP flag post | ||
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It's like the Roach Motel for comic collectors.
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chester15 private msg quote post Address this user | |
Quote:Originally Posted by drchaos Every seller has to make the best decision they can for whatever seems to work best. I save about $1500 in fees annually by offering free returns. I average 2-3 returns per year, costing me about $75. So for me, it's a no-brainer. And as I said, if someone REALLY wants to return something on your dime, it can be done. Your Canada shipment is a good example. |
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| Post 28 • IP flag post | ||
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I had no way of knowing that 9.8 graded copies signed by Adam Hughes weren't what you were looking for.
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drchaos private msg quote post Address this user | |
Quote:Originally Posted by chester15 I might have to change my policy. If you only get 2-3 returns per year perhaps I am just paranoid about the idea of offering returns would lead to a huge increase. |
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| Post 29 • IP flag post | ||
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It's like the Roach Motel for comic collectors.
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chester15 private msg quote post Address this user | |
Quote:Originally Posted by drchaos To get the discount, you also have to do 1 day shipping, which is a challenge sometimes. But if you can meet the program's requirements, you might try it to see how/if your return rate is affected. If it seems to be a problem, a surge of returns, you can always switch back. But at least you will know instead of speculating. |
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