Missing ASP Signature on Dashboard on a Comic16356
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 I'm waiting.... (tapping fingers).Splotches is gettin old! |
Nuffsaid111 private msg quote post Address this user | |
| Any idea from the boardies on how best to let CBCS know about this following situation? My order was just uploaded to my Dashboard and I noticed it was missing 1 ASP signature (Jack Quaid). In other words there should be 5 signatures; not 4 signatures. With all the Customer Service stuff going on I'm not sure how best to get this changed.   |
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 I don't want to brag, but cashiers are always checking me out.
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power_struggle55 private msg quote post Address this user | |
| maybe they cant authenticate it? | ||
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I'm waiting.... (tapping fingers). Splotches is gettin old! |
Nuffsaid111 private msg quote post Address this user | |
Quote:Originally Posted by power_struggle55 Apologies for not mentioning all the details. CBCS was actually there to witness the Jack Quaid signing also. In other words, the error is in the upload to the dashboard only. |
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 Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| @Nuffsaid111 - Most likely, they will catch it during the ASP & Grading process and adjust. I have had a few occasions that I forgot to add VSP to a submission and CBCS contacted me to see if wanted to recognize. But, I would think reaching out to Mr. Hayden via PM or email would be in order. |
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I don't want to brag, but cashiers are always checking me out.
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power_struggle55 private msg quote post Address this user | |
| lets hope they dont forget on the tab (or whatever you call it) | ||
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 COLLECTOR
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dielinfinite private msg quote post Address this user | |
| @Nuffsaid111 I would send an email to customer service and if they don’t respond in a week send it again and so on until they acknowledge and respond. Even before the current quagmire I’ve had issues with signatures where if they do not appear correctly on the invoice they will not appear correctly on the final label, regardless of if it’s customer service or Darryl telling me that it will be taken care of. Until you see it on the invoice assume it won’t be caught |
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 Collector
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teacha777 private msg quote post Address this user | |
| I have a similar issue when I submitted to NYCC this year | ||
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I'm waiting.... (tapping fingers). Splotches is gettin old! |
Nuffsaid111 private msg quote post Address this user | |
Quote:Originally Posted by teacha777 Just curious - how have (or are) you handling it? |
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Collector
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teacha777 private msg quote post Address this user | |
Quote:Originally Posted by Nuffsaid111 Asking on here, I always felt the customer support in here is better then the traditional routes |
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 Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by teacha777 Definitely get a written request on record. Even if it doesn't solve the problem now, it will make it easy for you to get resolution in the future. |
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I'm waiting.... (tapping fingers). Splotches is gettin old! |
Nuffsaid111 private msg quote post Address this user | |
Quote:Originally Posted by EbayMafia Yep... already done. Now to watch the clock tick and anticipate my follow-up email date; and then my next; and then my next;.................................... |
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Collector
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teacha777 private msg quote post Address this user | |
| bump | ||
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I'm waiting.... (tapping fingers). Splotches is gettin old! |
Nuffsaid111 private msg quote post Address this user | |
| Crickets The follow up email will go out tomorrow to customer service. That will be email #2. |
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Collector
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teacha777 private msg quote post Address this user | |
| Ditto | ||
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I'm waiting.... (tapping fingers). Splotches is gettin old! |
Nuffsaid111 private msg quote post Address this user | |
| Bump - Resolved today! Thank you CBCS Customer Service via email. Much appreciated |
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Collector
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teacha777 private msg quote post Address this user | |
| nice hopefully mine will be resolved soon to. What day did you submit your email? my order number if CBCS employees are lurking 21-38C0922 |
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
@teacha777 - Perhaps the "Nuffsaid" portion carries more comic cred, so maybe change your moniker from teacha777 to Nuffsaid777.  Hope yours gets reconciled soon. I don't doubt it will. |
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I'm waiting.... (tapping fingers). Splotches is gettin old! |
Nuffsaid111 private msg quote post Address this user | |
Quote:Originally Posted by teacha777 Initial: Dec 7 Followup: Dec 14 |
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 The Fifth Golden Girl
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sborock private msg quote post Address this user | |
| @teacha777 Please DM me, I will try and help you out. | ||
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Collector
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teacha777 private msg quote post Address this user | |
Quote:Originally Posted by sborock it's fixed thank you sir |
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