Turnaround time 7.016352
 I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by Josh7945 It's very easy to "bail"....just do it or sing a different song. You wouldn't last a day with these posts on the other guys forum so that also says alot about CBCS. If I was moderator you'd have been gone a while ago. |
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| Post 126 • IP flag post | ||
 Collector
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DVSCHO private msg quote post Address this user | |
Quote:Originally Posted by GAC So a forum is not a place to express opinions? Wow I guess I’ve been misinformed for ages. He’s not the problem, it’s all you old heads who cannot change with times. Your comment clearly states “man I don’t like what you’re saying, you’re whining and it hurts my feelings, if I was in charge you’d be gone bud”. I’d say you’re most likely mid to late 40’s + which clearly shows. I’m happy to get banned because this forum has done nothing about giving fair information. |
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| Post 127 • IP flag post | ||
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I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by DVSCHO Big difference between expressing opinions on a forum and using it to continually spout disparaging remarks. That should be obvious. |
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| Post 128 • IP flag post | ||
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Collector
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Comjon private msg quote post Address this user | |
| 6 months 2 comics modern no info 2 contacts still nada, nothing, zero, buckus , zilch nor a boo! The true believers on this board I commend you. You all may have had great experience s pre Pandemic,but I see a lot of people who are first timers (me) and this is not good!Most of you homer it up for CBCS and say it's OK tats are a bit off.Bernie Madoff said it's OK Worldcom said it's OK. I am not happy as I'm sure regardless of first timers or more advanced dealers who have many books they want back,just as much as me.In my opinion CBCS needs to really comment to contact it's customers and their surrogates at cons of what the "TAT" may be. Kirk out! | ||
| Post 129 • IP flag post | ||
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Collector
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Comic_Man private msg quote post Address this user | |
| @sborock @spaulus Is anybody at this company willing to take 2 minutes to help me ?! I have been quietly patient but after 4 months- even 2 minutes worth of help would be appreciated. I submitted 3 orders to CBCS Canada in Oakville for a total of 49 books. The order numbers are: 21-2B7D3A0, 21-2DD4EF9 and 21-34AC83D. The first was sent August 4th, the second was sent August 16th and the third sent September 19th. All 3 orders are still just showing as "submitted." I have clicked on the invoices and there is no change on them as well. There has not been a single update or e-mail. One of them was even "Fastpass." CBCS has not even acknowledged to me that they have my books. Are my books still in Oakville or are they in Florida now ?! Can you please give me an update as I am really starting to wonder. As I said, I have not bothered CBCS and have been extremely patient recognizing that you are busy. That said, after more than four months I would appreciate even a minimal update. Thank-you for your time. |
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| Post 130 • IP flag post | ||
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I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
| @Comic_Man your go to guy for CBCS Canada is: Steve Paulus Senior Sales Executive Tel#: 585.944.9961 email: spaulus@cbcscomics.com |
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| Post 131 • IP flag post | ||
 The Fifth Golden Girl
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sborock private msg quote post Address this user | |
| @Comic_Man Please DM me and I will try and help you out. | ||
| Post 132 • IP flag post | ||
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Collector
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Comic_Man private msg quote post Address this user | |
| @sborock Thank-you, I will do that now. | ||
| Post 133 • IP flag post | ||
 Collector
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Josh7945 private msg quote post Address this user | |
Quote:Originally Posted by GAC |
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| Post 134 • IP flag post | ||
 Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by Comjon The insane part is that CBCS would take a submission of 2 modern comics. All that packing, unpacking, data inputting, moving from station to station...for what? $36? That can't possibly be enough money to pay for the resources required. And little tiny submissions put a low ceiling on how much product you can produce each week. |
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| Post 135 • IP flag post | ||
 past performance is no guarantee of future actions.
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by Josh7945 CGC is no better - maybe slightly better at communication but they have an order of mine since May with no end in sight - communicate all you want...the actual result is the same..the order is outstanding and remains so As far as process improvement and doing nothing you may have your facts wrong about CBCS...my latest order from last month I got an email within a week or so of physical delivery saying they received it and it would take another XX weeks to "officially" show as such on my dash - that is a tremendous improvement - and they didn't gas light anyone by having a massive press release to say they open boxes faster like CGC did (thanks guys - open boxes faster for that interest free loan but still take forever on orders!). CBCS has also been on a hiring binge to speed up things where they can. It seems like rather than throw someone off the street into grading though they choose to work on other processes and have trained people in the sensitive areas. |
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| Post 136 • IP flag post | ||
 -Our Odin-Rest in Peace |
Jesse_O private msg quote post Address this user | |
Just fyi, Borock posted this earlier today (Dec 12th, 2021) in another thread. I'm sure the customer service hire has some training to do, but here's to hoping we see improvements soon!! Also, just to point out the obvious, CBCS is listening!!!! |
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| Post 137 • IP flag post | ||
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Collector
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Josh7945 private msg quote post Address this user | |
Quote:Originally Posted by Jesse_O |
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| Post 138 • IP flag post | ||
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Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by Whynotv2 @Whynotv2 I wasn't going to say anything, but the interest free loans talk always reminds me of Progressive Insurance "turning into your parents" commercials. They probably also think that the Waste Management company is getting rich off of your recycling bin. |
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| Post 139 • IP flag post | ||
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Collector
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Rongro private msg quote post Address this user | |
| That is awesome news. This is their weak spot. Getting help via emails and phone calls we can( Myself included) use facebook and the forums for showing off our new awesome CBCS books and stop the arguing. | ||
| Post 140 • IP flag post | ||
 Collector
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jef private msg quote post Address this user | |
Quote:Originally Posted by DVSCHO You might see them next summer. |
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| Post 141 • IP flag post | ||
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Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by DVSCHO @GAC I have to admit that I've been amused by this comment all day. Like, "you're too old man, you can't appreciate whining and complaining." "This is what our generation does, we complain about companies and shit on the internet and if you don't like it, well, well, well your just old dude!" |
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| Post 142 • IP flag post | ||
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I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by EbayMafia lol!! Precisely my take as well. I was going to whine and complain about his response but I guess I'm too old.  |
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| Post 143 • IP flag post | ||
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Collector
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Comjon private msg quote post Address this user | |
| If sending two books to CBCS is perceived to be problematic,then as I wrote in a previous post. Their surrogates at cons should say it's not worth their time to do two books. I could not be dealing with not having my books, and not knowing when I will get them. "Information is everything" | ||
| Post 144 • IP flag post | ||
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Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
| @Comjon not saying you did anything wrong. I'm just saying it's a business practice than becomes problematic in busy times. Quote: Originally Posted by Comjon The word you're looking for is surrogates |
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| Post 145 • IP flag post | ||
 I'm waiting.... (tapping fingers).Splotches is gettin old! |
Nuffsaid111 private msg quote post Address this user | |
Quote:Originally Posted by EbayMafia I'm impressed you figured that out. Was sitting here at my comp asking myself wth is a saragot? I thought it was one of those snails one consumes.... escargot? I had a hard time envisioning the CBCS employees at cons as escargots  |
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| Post 146 • IP flag post | ||
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Collector
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Comjon private msg quote post Address this user | |
Thanks for the spell check   |
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| Post 147 • IP flag post | ||
 Collector
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etapi65 private msg quote post Address this user | |
Quote:Originally Posted by Comjon I mailed in two orders at the end of June, received (via USPS tracking) June 30th (one was pressing which I'm not going to see for a while...and I know that). My order has been updated if I go into the order and click on the invoice to read "labels". When I made that submission, I checked the "turnaround 6.0" thread to see that I should expect 22-25 weeks. Think this week would be 24 weeks since they received (but not when it showed-up on the dash as submitted). I expect, again from reading the forum, that the label process is taking longer than usual and I may see this order in January. In January, I'll start asking questions and trying to track down my submission. Also...and I'm not trying to spell-check, just making sure I understand. Did you mean bupkis? Not buckus? |
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| Post 148 • IP flag post | ||
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Collector
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Comjon private msg quote post Address this user | |
| Yes I did.I really have to start proof reading. I caught it one time when I tried to type tat it would go to the word "that" |
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| Post 149 • IP flag post | ||
 Collector
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timberghost private msg quote post Address this user | |
| May I ask some of you that have been around a while a question, my dash board says grading, my invoice says labels. anyone know how long i may be looking at say if they are in labels, how long is labels and what is the next step??? thanks for any positive input, and so glad CBCS has gotten the dashboards and invoices showing life. | ||
| Post 150 • IP flag post | ||
 Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| @timberghost - grading is a primary category in the process. It is not at all uncommon to have grading on your dashboard bit when you select invoice, you may see Labels, Encapsulation, heatseal, QC, etc. basically, your comics are graded, just not ready to be shipped yet. | ||
| Post 151 • IP flag post | ||
 If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
| @timberghost like @Scifinator said, there are technically other steps after labels, but I've never seen them on my invoice. Labels usually doesn't take very long, but it isn't usual times right now. I've had an order in labels for a couple months now. I would just keep an eye on the forum for when people say they're getting orders back from around the same time as yours. | ||
| Post 152 • IP flag post | ||
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I'm waiting.... (tapping fingers). Splotches is gettin old! |
Nuffsaid111 private msg quote post Address this user | |
Quote:Originally Posted by timberghost My advice is to not use the dashboard for timing for now. I never do. For "somewhat" more accurate turnaround, I use the following formula: (Date CBCS received my comics) + (Current stated TAT) + (2 --> 4 week backlog/slush time) I have found to NOT use the TAT that was established when they received your books. Use the current stated TAT regardless of when your books were submitted. I can only say that it has worked for me each and every time. That is my experience. As a final note, and I feel like a broken record: It seems everyone continues to use the Dashboard, then they get riled up because it's just doesn't seem to be accurate. Either "Labels" is not what we think it is; or "Labels" is seriously off with timing. Either way you'll go nuts. Try the formula. It may not work for you, but it has been significantly more accurate for me. |
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| Post 153 • IP flag post | ||
 Collector
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Huntergreene2 private msg quote post Address this user | |
| @Nuffsaid111 Well said. My June order of 12 books, fast pass, fast press arrived back in my hands in November. This was more in line with the TAT in November than it was the TAT in June. | ||
| Post 154 • IP flag post | ||
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If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
| Got a shipped email today. The order was from the end of February, modern/expanded with pressing. It's arriving two months after I got back my end of January order, so in the time that my books were hanging out CBCS got enough fast pass or faster-TAT orders to slow my stuff down an extra month. I got the "you've made it to grading!" email for this order back at the beginning of September. | ||
| Post 155 • IP flag post | ||