Turnaround time 7.016352
 I'm waiting.... (tapping fingers).Splotches is gettin old! |
Nuffsaid111 private msg quote post Address this user | |
| The bottom line is this situation is correctable in various different ways; but it's just been left fallow for a long time. This is not hiring and training new people. This is not new engineering needed for the design of slabs; this is not asking to improve upon TATS. It's simply asking for some reasonable transparency and/or managing customer expectations. I don't know in what world that 25 weeks is "approximately" or an "estimation" of 10 months. Not in any context or environment I can think of. Make it 40 weeks TAT and I will sing victory and happiness when I get them back in 39 weeks. (hint hint: managing customer expectations) |
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| Post 776 • IP flag post | ||
 Collector
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Matusa96 private msg quote post Address this user | |
| How quickly do books move from "shipping" to "shipped?". Mine has been "shipping" for about 2 days and I would love to be able to check the grades already. | ||
| Post 777 • IP flag post | ||
 Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| @Matusa96 - Could be anywhere from a day to a couple of weeks. Most recently from my own experience and reports, looks like shipping to shipped has been about 2-4 business days. | ||
| Post 778 • IP flag post | ||
 Collector
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Supertom private msg quote post Address this user | |
Quote:Originally Posted by Nuffsaid111 I completely agree. But sadly, based on a few recent interviews I’ve watched, these extended delays and inability to offer basic customer services are simply seen as “Business is doing great. We’re busier than ever!” As long as they see this as a success nothing will ever change. Especially if certain high volume customers  continue to stay complacent. |
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| Post 779 • IP flag post | ||
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| @Nuffsaid111 - The estimated TAT's are for domestic submissions and thankfully we have not had to endure the additional delays due to border closures, provincial lockdowns and Oakville closure like @cwazywabbit and other Canadian submitters have had to endure. As far as managing expectations and transparency...I don't think anyone could have predicted the exponential increase in submissions that would befall the collectibles grading industry with the start of the pandemic nor many of the cascading ramifications such as even being able to hire staff to deal with the influx. @Supertom - I think I have a pretty decent grasp on what your points are and have been. While you are correct in stating "For months now you just continue to state what is happening" you are errant in your assertion that I am here defending CBCS. Stating facts or reasons are not attempts to defend, but are meaningful engagement. Unlike some, there are many who, as I initially did, come to the forum to get guidance form more experienced members. As I now have a fair amount of experience with comics submitted throughout 2019, 2020, 2021, and now 2022, I do try to help provide some clarity to questions and color to the current status. As an example, my most recent grade only modern (economy) submission that I received back took about 32 weeks which is beyond the estimated TAT. Some may not like a business model that chooses to cater to those who opt to pay a premium for expedited service. But the fact is, this model exists. And when one sees such a business model one should know that may experience added delays. It is implied in such a model. So, if one chooses to opt for economy service (meaning the higher payer get preference in line) then one should not be angry when the their wait in line increases. I have never used a Fast Pass nor a Fast Press and well over 95% of my submissions have been in the slowest or economy level tiers. The past two years have been unprecedented. I understand that. I understand the risks I took when I opted for non-expedited services. I understand and agree with CBCS's decision to pull staff from constantly updating us on where our comics are in the process to help keep that TAT's from ballooning faster and further than they have been. Now that they have some extra staff, I understand why they may be update current submissions received as opposed to going back to update all of us who have not received updates. I have seen how CBCS looks and operates when they are backed up and how they operate when they are not backed up. I choose to be patient and not act in an impetuous or entitled manner. |
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| Post 780 • IP flag post | ||
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I'm waiting.... (tapping fingers). Splotches is gettin old! |
Nuffsaid111 private msg quote post Address this user | |
Quote:Originally Posted by Scifinator I absolutely agree. No one knew this. It is unfortunate. All I'm saying is be straight with the consumer and provide the bad news. I can handle it. I think most can handle it. It's not about the lengthy TAT, it's about providing transparent information about the new lengthy TAT (as a result of the overload of subs). In the end, don't be disingenuous with published information. It's just nowhere near what should be the stated TAT. If the actual TAT is 40 weeks and your page has it stated as 25 weeks, that's not about how long it's taking. It's about being straight with the consumer |
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| Post 781 • IP flag post | ||
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| @Supertom - Additionally I believe Your context as to what the president said regarding honoring tat at time of receipt is flawed. I believe that he was referencing TAT clock starts at the time of receipt as opposed to your ascertain that the tat at the time of receipt would be honored as a constant | ||
| Post 782 • IP flag post | ||
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Collector
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Supertom private msg quote post Address this user | |
Quote:Originally Posted by Scifinator I merely meant that one’s TAT is not what the site currently states, but what it stated when the books were received. Daryl confirmed this for me as well. For example, my TAT was 17 weeks when my books arrived last August, not the 25 weeks the page currently states. But either way, I’m approaching 28 weeks so neither is accurate. Which goes back to what @Nuffsaid111 said. It’s not about the wait. I can be plenty patient if given proper information. If my TAT back in August was estimated at 25 weeks, you probably wouldn’t have had to endure my eloquently written food analogies… until now that is. I won’t deny that collectibles have gone through an unexpected boom and it’s understandable that they would have struggled a bit. But as you said, it’s been going on for 2 years. That’s more than enough time to correct course or at the very least update the information on the site with some level of accuracy. But they’ve chosen to maintain the status quo. By providing excuses as to why they’re backed up and why they can’t maintain transparency, and how you approve of their decisions, and how we all should have known better, you’re absolutely defending them. I recognize that you are a source of information for forum newbies and that’s great, except when that information is pulled from the site which is wholly inaccurate. So, in a way you’re perpetuating the problem and in fact the one spreading so called “fake news”. My 35 week estimate from last fall that you shouted down has become more accurate than anything they’ve provided. I don’t see how one should expect a 50% or more increase to their estimated TAT based purely on “the model exists”. The facts we’re given are, Estimated TAT = X, Fast pass = X/2. That’s it. The only way to know otherwise is through experience, which you obviously have, and which I believe you take for granted when implying that anyone else who takes issue with it is impetuous and entitled. |
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| Post 783 • IP flag post | ||
 Collector
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etapi65 private msg quote post Address this user | |
| @Supertom Well stated and understandable. I think the issue arises when people become aware of the inaccurate TAT and further shortcomings of CBCS, but keep complaining. You're right to be irritated or outright upset with being mis-informed on TATs. That's a completely valid complaint and concern. Once you become aware of the situation that lead to you being mis-informed, you're additionally in the right for still being ticked off that your TAT may be more than 100% longer than you were told and realizing they have no way to stop "mid-stream" and just pull your books to send back to you because you don't want to go through with it (fyi, have no idea if this applies to you, but have seen this comment and, again, it's valid). You can be pissed about lack of customer service response and lack of dashboard updates. All of these are 100% valid complaints. Once all of those complaints are stated and you've (collectively to all who are in this boat, not just you, Supertom) relayed your irritation; they have been met with answers. They're trying to hire more people, they're trying to reply to forum messages as best they can, they're trying to upscale pressing. We can literally see the "we're hiring" message on the homepage. Once a response is received (as unfulfilling as they are); what's the point in continuing to hash it out over and over and over again on the forums? No one can provide you any additional information other than "The TATs were grossly underestimated and it's actually taking 35-42 weeks for lowest tier". "yes we understaffed and our customer service is woefully inadequate, but please understand we've got your books and they're working through the system". What comes off as defense of CBCS is just frustration of having to re-hash the same discussion over and over and over; often with the same people, over extremely long periods of time. I think the frustration on the side of respondents comes from the fact that answers have been provided, and because you (again, collective you)don't like them you continue to rage on the forums. I'm not happy about the number of comics (and my most valuable) vanishing for 35+ weeks, but answers have been provided and I can't do anything else about it other than not submit any further orders until I start getting significant returns. So I don't submit for now. I don't need to come on the forums and hate-type how much this is BS...we all know it sucks. |
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| Post 784 • IP flag post | ||
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I'm waiting.... (tapping fingers). Splotches is gettin old! |
Nuffsaid111 private msg quote post Address this user | |
| I'm not sure how many man-hours are required to change that mouseclick from 25 weeks to the more accurate amount of weeks; but my suspicion is that it's not much of an effort. Just imagine a brave new forum world where the stated TAT was actually not disingenuous. One can dream |
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| Post 785 • IP flag post | ||
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Collector
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Supertom private msg quote post Address this user | |
| @etapi65 @etapi65 I totally get that and I'm honestly not even really mad about the service. I'm annoyed for sure but like you said, it is what it is and there's nothing I can do about it except not give them any future business and deter anyone I know from doing the same. However, what's truly maddening and what creates that back and forth is the immediate pushback on pretty much anything that goes against the status quo. Rather than responses of confirmation of those 100% valid complaints, that would at least make us feel like we're all in this together, we're immediately met with, "Stop being so entitled.", or "Let me tell you why you're wrong.", or "They're doing their best so stop complaining". Even when someone offers up suggestions for how they could improve the service, which I honestly do to spark a discussion, the response from the vets is, "That's stupid, that would never work!", or "If you're so smart then start your own grading company." It's not just this thread too. Any suggestion of something new or different than what is, it met with instant negativity from the vets, no discussion. But I guess in general, complacency just drives me nuts so I feel compelled to speak up and, I donno, rally the troops to maybe spark some kind of change. I realize now that it's futile and this is not the place for meaningful discussions and it only exacerbates the back and forth so I'll bow out for now. But if we all just accept that it sucks, sit back and wait for it to suck less, (or worse make excuses for why it sucks, then tell anyone that says it sucks, that they suck harder) nothing will ever change. |
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| Post 786 • IP flag post | ||
 Collector
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78pts private msg quote post Address this user | |
Quote:Originally Posted by 78pts 3 weeks later… no change 🤷🏻♂️ |
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| Post 787 • IP flag post | ||
 Collector
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semperfi_ny private msg quote post Address this user | |
| @78pts same here...1st shipment August, 2nd in September. I was told 1st one should be done "maybe" end of March or beginning of April. | ||
| Post 788 • IP flag post | ||
 I wish I had a title.
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ComicNinja0215 private msg quote post Address this user | |
| Just went back to the beginning of this thread to read some other posts, man did I miss a fireworks show lol | ||
| Post 789 • IP flag post | ||
 Collector
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warlordofmars private msg quote post Address this user | |
| Since the subject matter of this thread is about Turnaround times, I believe people should feel free to complain about the process. I for one am not offended that people are ticked off. People make decisions about who to do business with based on the advertised predicted timeframes, while realizing that it may be slightly off. But in this case the TAT estimate is way off. I sent several orders in to CGC during July/August and couple of orders to CBCS end of June. Decided to send some to CBCS because of promotion and CGC was backlogged. I have gotten all my CGC books back by end of December (SHOCKED), but still waiting on CBCS which advertised much lower TAT at the time of submission. Thing that is annoying to me for BOTH companies is they take your money as soon as they open the box. Think about all that interest they earn on your money for a service they will not perform until 6+ months later. And if you put your order on a credit card and do not pay the balance off, you are paying interest. If you do this to resell a book, then that eats into profits, not to mention that hot book you were going to flip may not be so hot after a few months. |
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| Post 790 • IP flag post | ||
 Collector
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Bobashek private msg quote post Address this user | |
| If an order just finished pressing and was heading to slab city, is the TAT what it is currently or what it was when they were originally submitted? | ||
| Post 791 • IP flag post | ||
 past performance is no guarantee of future actions.
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by Bobashek I think any guesses at TAT are out the window. I have orders from March (week 51 baby!!!!), April, May as well as November and Feb if TAT was the TAT when they were submitted my March to May would be back by now even have a fast pass and fast press on 1 of my November orders - other than moving to received there have been no updates - can only hope it's ready by next November?? |
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| Post 792 • IP flag post | ||
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
Quote:Originally Posted by etapi65 @etapi65 - Well said and reasoned Quote: Originally Posted by SupertomQuote: Originally Posted by Supertom @Supertom - And here we have admission that your incessant re-hash and denigrations are purposeful attempts to harm a business. When the facts have been laid out, and we know what the issues are, how the problems have been exacerbated, what the company is doing to address, an you admittedly stir the pot and attempt to sway others to no longer do business with them... This is where I have been taking exception with your posts. I knew what you were/are doing. If CBCS were not attempting to take corrective measures, if they were saying F Off, I would be there with you. The fact is that they have been taking corrective actions, but at the same time there is an uphill battle. So, we all have a choice. Most of us and I had chosen to take the economy route and I continue to do so. I have chosen to submit more comics. You and others can choose not to. I put out best known information (like pointing out that my most recent of a grade only submission took 32 weeks when the current estimate is at 25 weeks) this way other potential submitters can make informed decisions. Others have been pointing out that their higher level tiers are coming in near (+ or -) those tiers estimated TAT's. I choose not to denigrate a business and incessantly vilify a business that is not hitting the mark on its estimated TAT's but is trying to address the massively increasing flow of business. And, frankly, that is not complacency, that is understanding and contemplative choice. |
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| Post 793 • IP flag post | ||
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| @Nuffsaid111 - I don't disagree. I think the estimated TAT's should continue. I see that they made a modification to the Service/Pricing page by eliminating the standard TAT times, where some tried to hang their hats while ignoring the front page banner on the more current estimated TAT's. I don't think that it efficient nor useful to update on a daily basis. Perhaps on a weekly basis with a last updated footnote or perhaps when estimated TAT's increase or decrease by a certain %. My recent example of a 32 week completed TAT on a grade only submission dictates we have a 28% deviation. However, my other submission from the same day is not marked as "Shipping", "ready for Pick Up", "Shipped" or "Completed" which suggests maybe we are at 33 or more weeks. In normal times, the lowest tier TAT was 4-6 weeks so maybe whenever TAT's increase on a given Tier by +- 15% then that would prompt an update so submitters can have more timely information to go by. | ||
| Post 794 • IP flag post | ||
 I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
| None of the complainers seem to give a sh!t about all the kick ass things CBCS does and has going for it. Best grading, best slabs, best.....LABELS...that's right, VSP....and on and on and on....screw all that it seems!! lol!! | ||
| Post 795 • IP flag post | ||
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Collector
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Acollector17 private msg quote post Address this user | |
| I just want my books back. I have no idea where they are in this process. I can't get any information at.all. Received in July and not a peep since. C'mon, better customer service would go a long way. | ||
| Post 796 • IP flag post | ||
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| @Acollector17 - if it was a Grade only submission it should be very little wait at this time as one of my two 7/6 received submissions is back in my hands. If yours had Press, you will have quite a bit more time to wait as they seem to be shipping press orders recieved in march/april 2020 now. Plus, they press time has ballooned higher since that time. | ||
| Post 797 • IP flag post | ||
 It gets old smelling it everytime I go outside my door.
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Nearmint67 private msg quote post Address this user | |
| @etapi65 "I think the issue arises when people become aware of the inaccurate TAT and further shortcomings of CBCS, but keep complaining." But, but, but, they like complaining. Gives them purpose. I mean, what would their day be like without whining about something. @Scifinator Shouldn't we just do away with a "TAT" and just state that the books will be graded and shipped when they are ready? Or would that give the whiners fuel for their fire? |
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| Post 798 • IP flag post | ||
 Hmm... Moderated again!
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figment private msg quote post Address this user | |
| QuickStream order received at CBCS yesterday now at grading. And no, before you get all defensive, it's not QuickStream so I can cut in line. It's QuickStream because it's a middle to upper grade set of sweet Golden Age books from the early 50's. WOOT!!! Go get 'em Steve! |
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| Post 799 • IP flag post | ||
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Collector
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Acollector17 private msg quote post Address this user | |
| Thanks for the information Scifinator. I know how hard CBCS has been slammed. And I'm very mindful of the job and services they provide. Just drop a note or answer a message or an email. Would be a big help. | ||
| Post 800 • IP flag post | ||
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past performance is no guarantee of future actions.
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KatKomics private msg quote post Address this user | |
| I like the outrage..it's fun! I mean...they could use CGC but TAT is similar there or PGX or EGS (lol!!) or if it's only for display then slab it yourself (using the same slabs as EGS) What's the rush? If they are to sell and this isn't what you do for a living -then welcome to the reality of grading. If this is what you do for a living then you should know the game by now -have enough packages in so that basically every month you have something coming back and if it's time sensitive (flip or movie on the way) then you pay for bells and whistles YES -CBCS needs better customer service (from the customer perspective) -NO -not really TOP concern from CBCS perspective. They have soooo many orders they can't keep up...should they spend time and resources to get books out the door or to answer the same questions over and over.....no really...where would you put the $$ if you ran a company? Many companies just turn people away or price things to discourage business -that's right! because at the current time they actually don't need the business and are confident enough in their product that they know when times slow down again those who were turned away will come back. I'm NEVER coming back! you say...ok....sure....when you get books back that were damage, in cracked slabs, with newton rings, blatantly graded wrong and then when business is slow and CBCS offers promo's again (used to be almost monthly)....we'll see how your resolve is then..and of course the saying is you'll cut off you own nose to spite them...that never works..they don't notice and now you have no nose BTW - week 51 on my oldest order! and all books are for sale rather than PC but this is just me getting rid of books - not a business or anything |
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| Post 801 • IP flag post | ||
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I'm waiting.... (tapping fingers). Splotches is gettin old! |
Nuffsaid111 private msg quote post Address this user | |
| Anyone think this (example) simple change on the homepage would make a difference to the customer base/complaints? I sure do. "Managing Customer expectations"  |
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| Post 802 • IP flag post | ||
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
Quote:Originally Posted by Nearmint67@Nearmint67 - I suspect that would create a ruckus with kindof of 'How dare they try to hide information from us' response. Quote: Originally Posted by Nuffsaid111 @Nuffsaid111 - "Stop being so entitled." "Let me tell you why you're wrong." "They're doing their best so stop complaining" "That's stupid, that would never work!" "If you're so smart then start your own grading company."  I sorry, I couldn't help but to try and have some fun. But seriously, I don't disagree. I think that if they implement a little more info like last updated or systematize when or narrow the range of what prompts the update, that would go a long way to manage expectations. |
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| Post 803 • IP flag post | ||
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Collector
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Supertom private msg quote post Address this user | |
Quote:Originally Posted by Scifinator Not harm. We’ve agreed that these are 100% valid complaints. I’m voicing those complaints in an (apparently futile) attempt to enact change and improvements to the business. Would that not be something we’d all like? Your unwavering support, financially or otherwise, is doing the opposite. I’d be quite the hypocrite if I continued to throw money at them and a pretty terrible friend if I recommended their service without multiple caveats explaining why some of the information on the site is inaccurate. Quote: Originally Posted by KatKomics Oh my word! Are you denigrating and intending to cause harm to a business!  Quick, @Scifinator stand up for these poor hard working souls! Quote: Originally Posted by KatKomics This would be a blessing if they stopped submissions and focused all that staff on processing the months of backlog they have. But I guess they don’t have the confidence that people will come back? I proposed this many months ago and was shouted down. Quote: Originally Posted by KatKomics I fully intend on using their service in the future IF they improve their transparency and can meet the expectations set forth on their website. Quote: Originally Posted by GAC I absolutely do. It’s why I chose their service over CGC in the first place. Quote: Originally Posted by Nuffsaid111 As @KatKomics explained. This would take far too many resources to accomplish such a monumental task. Wouldn’t you rather have that one extra person in the shipping department? That’s how businesses work right? IT and data entry folks are always jumping around to help other departments. |
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| Post 804 • IP flag post | ||
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Have I told you about the time I dropped off 3,000 comics at SDCC?
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Scifinator private msg quote post Address this user | |
| Quote: Originally Posted by Scifinator Quote: Originally Posted by Supertom I'm annoyed for sure but like you said, it is what it is and there's nothing I can do about it except not give them any future business and deter anyone I know from doing the same. Quote: Originally Posted by Supertom I feel compelled to speak up and, I donno, rally the troops @Supertom - And here we have admission that your incessant re-hash and denigrations are purposeful attempts to harm a business. Not harm. We’ve agreed that these are 100% valid complaints. I’m voicing those complaints in an (apparently futile) attempt to enact change and improvements to the business. Would that not be something we’d all like? Your unwavering support, financially or otherwise, is doing the opposite. I’d be quite the hypocrite if I continued to throw money at them and a pretty terrible friend if I recommended their service without multiple caveats explaining why some of the information on the site is inaccurate. @supertom - Incessantly. Re-hash - That is where you are intentional trying to harm. Quote: Originally Posted by KatKomics I mean...they could use CGC but TAT is similar there or PGX or EGS (lol!!) or if it's only for display then slab it yourself (using the same slabs as EGS) Oh my word! Are you denigrating and intending to cause harm to a business! Quick, @Scifinator stand up for these poor hard working souls!@supertom - I could be wrong, but I doubt that @KatKomics is on pgx or egs boards incessantly denigrating those companies are you have been doing here. |
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| Post 805 • IP flag post | ||