Turnaround time 7.016352
 If the viagra is working you should be well over a 9.8.
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xkonk private msg quote post Address this user | |
| Got an email that my end-of-February press & grade order is in production. It's been in labels for... a while. | ||
| Post 26 • IP flag post | ||
 Collector
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tylerindo private msg quote post Address this user | |
Quote:Originally Posted by GAC@GAC If they actually communicated with their customers nobody would be freaking out. I don't know about you, but I like when a company is transparent and addresses customers concerns and you know, responds to emails etc. But that's just me, I'm old school. |
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| Post 27 • IP flag post | ||
 I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by tylerindo I get it. This song and dance has been performed a thousand times. With a little research one will learn that CBCS is back logged and customer service has its problems including sending notification emails. This does not translate to lost books. I've got two submissions with CBCS right now sent May and July with little notification. But because I've been here long enough and read the posts/threads, I know what's happening. Certainly look into a delay before concluding or suggesting lost books. I guess I'm old school that way. |
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| Post 28 • IP flag post | ||
 Collector
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CatCovers private msg quote post Address this user | |
Quote:Originally Posted by xkonkThat's exciting news. I'm hoping that means my own end-of-February submission is nearing the finish line. |
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| Post 29 • IP flag post | ||
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Collector
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tylerindo private msg quote post Address this user | |
@GAC Quote:Originally Posted by GAC |
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| Post 30 • IP flag post | ||
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I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by GAC Lots but you're not worthy of them.   |
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| Post 31 • IP flag post | ||
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Collector
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Rongro private msg quote post Address this user | |
| If people dont raise a stink they wont fix anything. One day they will get tired of fielding complaints on forums and facebook and hire someone to work in the warehouse to take care of issues. Until then they are shooting themselves in the foot with this kind of customer experience. | ||
| Post 32 • IP flag post | ||
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I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
| @Rongro You honestly believe they don't know there's an issue to fix? | ||
| Post 33 • IP flag post | ||
 We should have the forum rate our packages.
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HeinzDad private msg quote post Address this user | |
Quote:Originally Posted by GACEveryone that drops in to bitch and moan is a special customer to CBCS. It doesn’t matter that there have been 7 threads that are all the same. “I’m special though, I bet if I complain it will all get fixed”. |
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| Post 34 • IP flag post | ||
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Collector
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Rongro private msg quote post Address this user | |
| @GAC Oh i know they do. But they have had this issue for 2 years or more, staying silent wont help. I know what your saying that all the bitching wont help either. But its a fact if you get your books back and say the labels are mixed up or even the cases are cracked, you would want to make one phone call and get a prepaid shipping label in return. Thats not happening. I am not ok with that. | ||
| Post 35 • IP flag post | ||
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We should have the forum rate our packages.
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HeinzDad private msg quote post Address this user | |
| Send them back without a pre paid label. Cracked slabs are the carriers fault anyway, problem solved. | ||
| Post 36 • IP flag post | ||
 Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by Rongro I disagree. Adding expenses changes the equation and usually means prices go up. Some of us are good with the equation the way it is. We feel that we are getting what we paid for. If prices go up, then we might be less likely to get value for what we paid. Especially those of us who don't lean on customer service much. |
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| Post 37 • IP flag post | ||
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We should have the forum rate our packages.
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HeinzDad private msg quote post Address this user | |
Quote:Originally Posted by EbayMafiaHuh, so we don't have to raise a stink over a batch of books thats been there for 4 months and still not "received"? My mind is utterly blown. |
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| Post 38 • IP flag post | ||
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I don't believe this....and I know you don't care that I don't believe this.
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GAC private msg quote post Address this user | |
Quote:Originally Posted by HeinzDad lol! I get the complaint obviously but like you said...7 threads.... |
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| Post 39 • IP flag post | ||
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We should have the forum rate our packages.
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HeinzDad private msg quote post Address this user | |
Quote:Originally Posted by GACI do as well... I was there before but it wasn't as bad then. The forum as a complaint outlet is off-putting, not that it matters what I think. Forums, Facebook, Reddit, blah blah blah, are online communities though. Hang out, kick it, talk comics. I guess I'm jaded and old. More wise people than me have said, "If I see a thread I know I don't want to read I don't open it". Thats me with this one, and I tried after the 6th edition. |
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| Post 40 • IP flag post | ||
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Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by HeinzDad @HeinzDad If I remember correctly when I joined the forum I had to be approved and I had to write something about why I wanted to join the forum. Not sure if that's still the case. If it is, it means either people are lying about their reason for joining the forum...or reasons like "want to complain about books not showing recieved" are being approved. |
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| Post 41 • IP flag post | ||
 past performance is no guarantee of future actions.
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by EbayMafia the approvals TATs are probably huge up so they just auto approve now?  seriously though - I don't remember that as part of the process at all...I remember having to write something to get approved witness status though |
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| Post 42 • IP flag post | ||
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We should have the forum rate our packages.
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HeinzDad private msg quote post Address this user | |
Quote:Originally Posted by KatKomicsI do. I specifically typed in, "I'd like to ask questions about the grading process without bothering the staff". No Joke. |
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| Post 43 • IP flag post | ||
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Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by HeinzDad Well, let's put that on the list of reasons to reject a forum application now. |
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| Post 44 • IP flag post | ||
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past performance is no guarantee of future actions.
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KatKomics private msg quote post Address this user | |
| to be fair...most days I'm not sure what day it is so it's unlikely I'd remember the process to join the forum!! Really only know today is Wednesday because I went to the comic shop for new books!! |
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| Post 45 • IP flag post | ||
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We should have the forum rate our packages.
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HeinzDad private msg quote post Address this user | |
Quote:Originally Posted by KatKomicsWhat did you get? It was a sparse week for me. The 2 covers of Swampy 10, Crossover 10, and NYX 2. |
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| Post 46 • IP flag post | ||
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past performance is no guarantee of future actions.
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by HeinzDad Tales of Mother F Goose (looks fun) and What's the Furthest Place from Here #2 (like #1 so will give a few more issues a try) -light week - did get a short box too |
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| Post 47 • IP flag post | ||
 The apple sauce and pudding were the best part...
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Bronte private msg quote post Address this user | |
| @KatKomics Is mother f goose an oversized book? |
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| Post 48 • IP flag post | ||
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past performance is no guarantee of future actions.
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KatKomics private msg quote post Address this user | |
Quote:Originally Posted by Bronteyup - with a Scarface tribute/homage cover |
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| Post 49 • IP flag post | ||
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The apple sauce and pudding were the best part...
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Bronte private msg quote post Address this user | |
| @KatKomics Thank you. I purchased the pulp fiction variant. I didn't know they were being released already though |
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| Post 50 • IP flag post | ||
 Collector
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jcarterPDX private msg quote post Address this user | |
| After having 16 of my books for more than SEVEN months I still have no answers as to when my books will be graded and sent back to me. I'm excited that this company has more business than it knows what to do with, but they need to hire more people to process orders. This is getting ridiculous. I asked for my books to be returned to me back in October and was told I would not get a refund because my books were already being processed. I emailed again this week only to be told the exact same thing! At this point, I just want my books back. CBCS can charge me for the cost of shipping but process the rest in the form of a refund. Nowhere on their site do they say it takes more than 7 months to get books back to people. |
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| Post 51 • IP flag post | ||
 Collector
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Josh7945 private msg quote post Address this user | |
| This is exactly what I want to do. I know there is no refund for graded books, but if my books aren’t even graded yet then I should be able to get my books back with a refund. I will cover the return shipping. I just want my stuff back at this point. | ||
| Post 52 • IP flag post | ||
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Collector
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jcarterPDX private msg quote post Address this user | |
| @Josh7945 I was told by Darryl Hayden (Sr. Sales Exec) that they don't offer refunds. When I did more digging they have an "F" rating from the BBB. Once the dust settles on my orders I'll never send books to this company again. It's beyond frustrating that they seem to believe treating people this way will help them keep business. Comic book collectors, especially those that want their books graded, clearly have the money to spend to get their books protected. Seems like an opportunity for their competition to step it up and win a lot of business based on the countless complaints I've found on this forum! |
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| Post 53 • IP flag post | ||
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Collector
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Josh7945 private msg quote post Address this user | |
| Essentially at this point it’s not really a refund though because no services have been provided. It’s been more akin to a no interest loan from me to them. I just want my property and funds back. | ||
| Post 54 • IP flag post | ||
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Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
| @Josh7945 @jcarterPDX Can't really say that I blame you guys, your request is not unreasonable. I would consider though, if you actually do want to burn this bridge permanently. Down the road you may have a signature that you want to get verified but ended the relationship with the one company that can provide that service for you. My recommendation would be to finish the submission, and then evaluate and decide at the end of it. | ||
| Post 55 • IP flag post | ||