CBCS screwed up my slabbing and won’t respond | CBCS Comics

Quote:

Originally Posted by Jesse_O
Quote:
Originally Posted by Gaard
Quote:
Originally Posted by Jesse_O
CBCS is actively looking for customer service people.

Any idea approximately how long they have been actively looking?

It's been months. I really don't recall when they started, but I'm 90% certain it was before July.

To seek a qualified candidate for months and not being able to find one indicates an issue in the hiring process. That could be any number of things. Maybe the selection pool needs to be sought in another way, maybe the package being offered isn't big enough to capture a qualified candidate, yada, yada, yada.

Looking at the unemployment rate in the Dallas Fort Worth area it is at just above 4% which is down from 12.8% in April of this year. Somebody is hiring people and the pool of candidates is getting smaller in the area.

26.17K	26.17K HAmistoso private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Quote: Originally Posted by sckao Asking people on Facebook is probably part of the problem... There IS some sort of Beta Test going on at CGC and they have set up a parallel grading test process for un-pressed moderns from what I can see. It is not just for Express Tier books as I myself have had normal slow boat 40-book Modern submissions go through in less than TWO WEEKS. I placed an order electronically on 10/4 and had it shipped it to Florida which took a few days. It was SHIPPED BACK starting on 10/19. (Some conjecture it could be a new Modern grading facility, or testing a more efficient processing system.) It does not affect books already logged into their system unfortunately. I can report they are hitting their 6 week TAT on Signature Series Yellow labels (no press). Remember they were just bought out by some PE boys, if there is one thing they know how to do it's make sausage!
	3 years ago	Post 54 • IP flag post

Collector* 10.54K	10.54K Towmater private msg quote post Address this user	plus 1 plus 1 plus 1 3
	Quote: Originally Posted by Jesse_O Quote: Originally Posted by Gaard Quote: Originally Posted by Jesse_O CBCS is actively looking for customer service people. Any idea approximately how long they have been actively looking? It's been months. I really don't recall when they started, but I'm 90% certain it was before July. To seek a qualified candidate for months and not being able to find one indicates an issue in the hiring process. That could be any number of things. Maybe the selection pool needs to be sought in another way, maybe the package being offered isn't big enough to capture a qualified candidate, yada, yada, yada. Looking at the unemployment rate in the Dallas Fort Worth area it is at just above 4% which is down from 12.8% in April of this year. Somebody is hiring people and the pool of candidates is getting smaller in the area.
	3 years ago	Post 51 • IP flag post

Maybe they just like me better. Nah, that's not it. 709	709 BPaxson002 private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Quote: Originally Posted by sckao Asking people on Facebook is probably part of the problem... There IS some sort of Beta Test going on at CGC and they have set up a parallel grading test process for un-pressed moderns from what I can see. It is not just for Express Tier books as I myself have had normal slow boat 40-book Modern submissions go through in less than TWO WEEKS. I placed an order electronically on 10/4 and had it shipped it to Florida which took a few days. It was SHIPPED BACK starting on 10/19. (Some conjecture it could be a new Modern grading facility, or testing a more efficient processing system.) It does not affect books already logged into their system unfortunately. A guy in one of the CGC groups on FB said they were doing Bronze age books too in the new system. But you know, that is FB
	3 years ago	Post 52 • IP flag post

Keep your $6.87 bro... not even saving tax with that. 5.42K	5.42K Cli4dR3D0g private msg quote post Address this user	plus 1 plus 1 plus 1 6
	Coffee Talk; Magazine slabs or customer service first? Talk amongst yourselves?
	3 years ago	Post 53 • IP flag post

Maybe they just like me better. Nah, that's not it. 709	709 BPaxson002 private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Quote: Originally Posted by WMorse Quote: Originally Posted by sckao Remember they were just bought out by some PE boys, if there is one thing they know how to do it's make sausage! With Blackstone money, setting up a secondary site would be simple. The main question is whether the graders went through enough training or did they move some of the main graders to the new site.
	3 years ago	Post 55 • IP flag post

Masculinity takes a holiday. 37.34K	37.34K EbayMafia private msg quote post Address this user	plus 1 plus 1 plus 1 5
	Quote: Originally Posted by xjagnew Coffee Talk; Magazine slabs or customer service first? Talk amongst yourselves? Neither one shortens TAT's so neither one would even be on my radar screen. With grading TAT's approaching 30 weeks I really don't care how responsive the customer service call center is.
	3 years ago	Post 57 • IP flag post

Why just the women? I like bears. 3.43K	3.43K Gaard private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Quote: Originally Posted by Towmater yada, yada, yada. This reminds me of that episode of Seinfeld where George is sitting in the diner with his girlfriend. The girlfriend says, "My exboyfriend stopped by late last night and yada, yada, yada, I'm real tired today."
	3 years ago	Post 58 • IP flag post

If the viagra is working you should be well over a 9.8. 18K	18K xkonk private msg quote post Address this user	plus 1 plus 1 plus 1 4
	Quote: Originally Posted by EbayMafia Quote: Originally Posted by xjagnew Coffee Talk; Magazine slabs or customer service first? Talk amongst yourselves? Neither one shortens TAT's so neither one would even be on my radar screen. With grading TAT's approaching 30 weeks I really don't care how responsive the customer service call center is. Better customer service would make the forum more enjoyable.
	3 years ago	Post 60 • IP flag post

CBCS screwed up my slabbing and won’t respond16125