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CBCS screwed up my slabbing and won’t respond16125

Collector* Towmater private msg quote post Address this user
Quote:
Originally Posted by Jesse_O
Quote:
Originally Posted by Gaard
Quote:
Originally Posted by Jesse_O
CBCS is actively looking for customer service people.

Any idea approximately how long they have been actively looking?


It's been months. I really don't recall when they started, but I'm 90% certain it was before July.


To seek a qualified candidate for months and not being able to find one indicates an issue in the hiring process. That could be any number of things. Maybe the selection pool needs to be sought in another way, maybe the package being offered isn't big enough to capture a qualified candidate, yada, yada, yada.

Looking at the unemployment rate in the Dallas Fort Worth area it is at just above 4% which is down from 12.8% in April of this year. Somebody is hiring people and the pool of candidates is getting smaller in the area.
Post 51 IP   flag post
Maybe they just like me better. Nah, that's not it. BPaxson002 private msg quote post Address this user
Quote:
Originally Posted by sckao
Asking people on Facebook is probably part of the problem...

There IS some sort of Beta Test going on at CGC and they have set up a parallel grading test process for un-pressed moderns from what I can see. It is not just for Express Tier books as I myself have had normal slow boat 40-book Modern submissions go through in less than TWO WEEKS. I placed an order electronically on 10/4 and had it shipped it to Florida which took a few days. It was SHIPPED BACK starting on 10/19. (Some conjecture it could be a new Modern grading facility, or testing a more efficient processing system.)

It does not affect books already logged into their system unfortunately.


A guy in one of the CGC groups on FB said they were doing Bronze age books too in the new system. But you know, that is FB
Post 52 IP   flag post
Keep your $6.87 bro... not even saving tax with that. Cli4dR3D0g private msg quote post Address this user
Coffee Talk; Magazine slabs or customer service first? Talk amongst yourselves?
Post 53 IP   flag post
being an ass and being a clown are two very different things. HAmistoso private msg quote post Address this user
Quote:
Originally Posted by sckao
Asking people on Facebook is probably part of the problem...

There IS some sort of Beta Test going on at CGC and they have set up a parallel grading test process for un-pressed moderns from what I can see. It is not just for Express Tier books as I myself have had normal slow boat 40-book Modern submissions go through in less than TWO WEEKS. I placed an order electronically on 10/4 and had it shipped it to Florida which took a few days. It was SHIPPED BACK starting on 10/19. (Some conjecture it could be a new Modern grading facility, or testing a more efficient processing system.)

It does not affect books already logged into their system unfortunately.


I can report they are hitting their 6 week TAT on Signature Series Yellow labels (no press).

Remember they were just bought out by some PE boys, if there is one thing they know how to do it's make sausage!
Post 54 IP   flag post
Maybe they just like me better. Nah, that's not it. BPaxson002 private msg quote post Address this user
Quote:
Originally Posted by WMorse
Quote:
Originally Posted by sckao

Remember they were just bought out by some PE boys, if there is one thing they know how to do it's make sausage!


With Blackstone money, setting up a secondary site would be simple. The main question is whether the graders went through enough training or did they move some of the main graders to the new site.
Post 55 IP   flag post


being an ass and being a clown are two very different things. HAmistoso private msg quote post Address this user
@BPaxson002 agreed. That's why I would really like to move my future biz to CBCS! Not really interested in flipping slabs, only hoarding them. Not to mention @sborock plays a strong game of ID This Cover...
Post 56 IP   flag post
Masculinity takes a holiday. EbayMafia private msg quote post Address this user
Quote:
Originally Posted by xjagnew
Coffee Talk; Magazine slabs or customer service first? Talk amongst yourselves?


Neither one shortens TAT's so neither one would even be on my radar screen. With grading TAT's approaching 30 weeks I really don't care how responsive the customer service call center is.
Post 57 IP   flag post
Why just the women? I like bears. Gaard private msg quote post Address this user
Quote:
Originally Posted by Towmater
yada, yada, yada.

This reminds me of that episode of Seinfeld where George is sitting in the diner with his girlfriend. The girlfriend says, "My exboyfriend stopped by late last night and yada, yada, yada, I'm real tired today."
Post 58 IP   flag post
Keep your $6.87 bro... not even saving tax with that. Cli4dR3D0g private msg quote post Address this user
Quote:
Originally Posted by EbayMafia
Quote:
Originally Posted by xjagnew
Coffee Talk; Magazine slabs or customer service first? Talk amongst yourselves?


Neither one shortens TAT's so neither one would even be on my radar screen. With grading TAT's approaching 30 weeks I really don't care how responsive the customer service call center is.


Interested in a subscription to CBCS Prime to get books back quicker. That would make an awesome Black Friday promo.
Post 59 IP   flag post
If the viagra is working you should be well over a 9.8. xkonk private msg quote post Address this user
Quote:
Originally Posted by EbayMafia
Quote:
Originally Posted by xjagnew
Coffee Talk; Magazine slabs or customer service first? Talk amongst yourselves?


Neither one shortens TAT's so neither one would even be on my radar screen. With grading TAT's approaching 30 weeks I really don't care how responsive the customer service call center is.


Better customer service would make the forum more enjoyable.
Post 60 IP   flag post
Masculinity takes a holiday. EbayMafia private msg quote post Address this user
Quote:
Originally Posted by xkonk
Quote:
Originally Posted by EbayMafia
Quote:
Originally Posted by xjagnew
Coffee Talk; Magazine slabs or customer service first? Talk amongst yourselves?


Neither one shortens TAT's so neither one would even be on my radar screen. With grading TAT's approaching 30 weeks I really don't care how responsive the customer service call center is.


Better customer service would make the forum more enjoyable.


Nah, we would get bored here. It would be like taking the spice out of a curry.
Post 61 IP   flag post
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