Non-Responsive Customer Service After Label Mistake15735
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Sigur_Ros private msg quote post Address this user | |
Quote:Originally Posted by Towmater I would request they regrade the book from the start. Is the date correct, I wonder? I looked online a bit but can't tell if 4/21 is the date for that issue or for issue 3 (of this specific variant, not the date of the first print initial release). The label could have been meant for a different book. I've seen on a couple occasions (videos) where CGC swapped 2 labels on 2 books of a submission. It really could be the wrong label, not just a typo. Hopefully Steve offers that. |
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| Post 26 • IP flag post | ||
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Davethebrave private msg quote post Address this user | |
Quote:Originally Posted by theCapraAegagrus Like I said, same or similar end-point. The gray part is where to draw the line after reaching out to customer service and attempting resolution. But for me this would push it over the edge. But that is for me - different views so a bit gray. Happy it appears to now be on the path to resolution. |
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| Post 27 • IP flag post | ||
 Masculinity takes a holiday.
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EbayMafia private msg quote post Address this user | |
Quote:Originally Posted by dfoster43 Although if we saw on the submission form that it was submitted as a #3...that would be an interesting twist on the whole thing. Not justification, just funny. |
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| Post 28 • IP flag post | ||
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50AE_DE private msg quote post Address this user | |
| Seeing how people sometimes buy the label, and not the book, I can see this being a potential problem for the OP in the future when it comes time to resell. I can already see threads popping up about a suspected label swap purchase. The OP paid for a service which includes getting the right label for his books. Who knows, maybe that isn't even the right label for his book. Imagine if this were a CGC book. I'm sure the responses would have been much different. |
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| Post 29 • IP flag post | ||
 If I could, I would. I swear.
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DrWatson private msg quote post Address this user | |
| The cgc screw up labels all the time. I personally still have two that need fixing. They used to screw them up at on site grading with regularity. It shouldn't happen with either company, but it does. It's no big deal. Send it back in. They'll fix it. Of course now isn't the best time since both companies are flooded with more submissions than they can handle. |
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| Post 30 • IP flag post | ||
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Towmater private msg quote post Address this user | |
Quote:Originally Posted by DrWatson - Did you contact CGC about them? - If you did, then did you wait 2 to 3 weeks for them to respond back to you about the issue? - If they did respond back, did they provide a mailing label for you to send the books back in so you wouldn't incur shipping costs for their mistake? |
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| Post 31 • IP flag post | ||
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Gaard private msg quote post Address this user | |
Quote:Originally Posted by DrWatson Both of these sentences are opinions. I agree with one of them, but not the other. |
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| Post 32 • IP flag post | ||
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If I could, I would. I swear.
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DrWatson private msg quote post Address this user | |
Quote:Originally Posted by Gaard I should have said... It's no big deal to me. |
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| Post 33 • IP flag post | ||
 PLOD
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theCapraAegagrus private msg quote post Address this user | |
Quote:Originally Posted by Gaard Is it really a "big deal", though? |
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| Post 34 • IP flag post | ||